Intermedia Unite Features
Basic Communication (6)
Phone Calls
Enables users to place phone calls over the internet.
Video Calls
Enables users to place video calls over the internet.
Instant Messaging
Enables users to send instant messages over the internet.
Screen Sharing
Enables users to share screens over the internet.
Conference Calls
Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls
Enables users to contact one anothers through mobile phones and landlines.
Advanced Features (3)
Hold Music
Offers users the option to play music for contacts who are on hold.
Automated Attendants
Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number
Offers users a unique number that can be dialed from anywhere.
Access (1)
Individual Download
Requires users download the software on its own.
Features (6)
Voicemail to Email
Transcribes voice messages to email.
Voicemail to SMS
Transcribes voice messages and delivers them via text message.
File Sharing
Includes a way to easily share files between users.
Voice Conferencing
Allows multi-participant phone conferences.
Video Conferencing
Can host video conferences.
Conference Transcripts
Records and transcribes voice and video conferences.
Extensions (3)
Tenancy Flexibility
Can be deployed as a single-tenant or multi-tenant product.
Native VoIP
Contains its own IP telephony system.
CCaaS Option
Is also able to serve as contact center software.
Collaboration Tools (4)
Screen Sharing
Able to share your desktop screen or an application with the rest of the conference.
Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Live Chat
Conferences have a text chat feature.
Hand Raising
Allows conference participants to notifiy conference hosts when they want to speak.
Meeting Coordination (4)
Scheduling
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording
Conferences can be recorded for future use with native functionality.
Participant Permissions
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join
Allows users to join a conference without requiring a download or a sign-in
Software Type (3)
Mobile
Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Software is available as a downloadable desktop application.
Platform Basics - VoIP Providers (6)
PBX systems, VoIP Softphone
Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management
Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring
Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations
Enables integrations with communication and CRM platforms.
Virtual PBX
Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services
Supports SIP trunking services for local and long-distance calls.
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - UCaaS Platforms (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation





