--- title: Intermedia Unite Reviews meta_title: 'Intermedia Unite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 522 reviews by the users' company size, role or industry to find out how Intermedia Unite works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 522 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Intermedia Unite Reviews **Vendor:** Intermedia **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 522 ## About Intermedia Unite Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts. ## Intermedia Unite Pros & Cons **What users like:** - Users value the **quick and effective customer support** from Intermedia Unite, enhancing their overall experience and reliability. (14 reviews) - Users appreciate the **ease of use** of Intermedia Unite, finding it user-friendly and effective for communication needs. (14 reviews) - Users value the **knowledgeable and responsive customer support** of Intermedia Unite, enhancing their onboarding and technical issue resolution experience. (9 reviews) - Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly for all ages. (9 reviews) - Users value the **reliability** of Intermedia Unite, appreciating consistent performance and excellent support throughout their experience. (9 reviews) - Flexibility (6 reviews) - Helpful (6 reviews) - Quick Setup (6 reviews) - Easy Communication (5 reviews) - Security (5 reviews) **What users dislike:** - Users face **internet dependency issues** with Intermedia Unite, leading to dropped calls during network challenges. (3 reviews) - Users often face **administrative complexities** in Intermedia Unite, leading to frequent calls for support and concerns over consistency. (2 reviews) - Users report **admin control issues** with Intermedia Unite, leading to complexities that frustrate new administrators. (2 reviews) - Users experience frequent **connection issues** with Intermedia Unite, leading to dropped calls and frustration during use. (2 reviews) - Users often face **poor customer service** , experiencing frustrating transfers and unresolved issues despite polite support staff. (2 reviews) - Users face **poor support communication** and often resolve issues independently due to limited assistance from customer support. (2 reviews) - Users find the product **expensive** , especially with additional fees for credit card processing that inflate overall costs. (2 reviews) - Inadequate AI Integration (2 reviews) - Integration Issues (2 reviews) - Users find the **limited features** of Intermedia Unite overwhelming and struggle with navigation and accessibility. (2 reviews) ## Intermedia Unite Reviews ### 1. Effective product w great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Intermedia Unite?** It works! Customer service is easily available & generally effective. We also appreciate that Intermedia continues to offer new valuable services, like the recent group texting **What do you dislike about Intermedia Unite?** The process to transfer calls seems tricky & not intuitive. We avoid using that as much as possible. Not sure how it could be improved but a simplified process would be much appreciated. **What problems is Intermedia Unite solving and how is that benefiting you?** because all calls go through our cellphones, we don't miss anything when away from our desks or office. Also -- checking voice mail with email transcripts is really helpful! ### 2. The best hosted VoIP solution on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Intermedia Unite?** Its helped so much with productivity and ability to work from home. Very easy to set up new customer accounts, tons of features built in, and intuitive app interface. **What do you dislike about Intermedia Unite?** The app can be finicky on cellular data. **What problems is Intermedia Unite solving and how is that benefiting you?** Putting all the communciation tools in one platform making it easier to stay organized and connected with your team. ### 3. Easy to use and most importantly affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin G. | Forwarding Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Intermedia Unite?** The fact that i am able to take my number with me while working remotely. I like how i can answer and make calls as if i am in the office. **What do you dislike about Intermedia Unite?** It's almost too much for our purposes, but the price is fantastic for the services. **What problems is Intermedia Unite solving and how is that benefiting you?** Able to communicate with employees with ease and reduced overall cost of telephony for the business and clients of the business. ### 4. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy H. | Admin./Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Intermedia Unite?** I can get my office calls on my cell phone if I am away from my desk **What do you dislike about Intermedia Unite?** Characters/Icons on cell phone during unite calls are not very clear as to what they do. **What problems is Intermedia Unite solving and how is that benefiting you?** Forwarding office calls to my cell phone. ### 5. Online Service for Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nurperi Berfin . | Assessor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Intermedia Unite?** One of the most exquisite things about Anymeeting is that it makes communication easier than other platforms in the market. Navigation controls are user friendly. **What do you dislike about Intermedia Unite?** The interface could be better. It could have been more comptaible with other platforms. **What problems is Intermedia Unite solving and how is that benefiting you?** Anymeeting makes easier to connect with our customers. ### 6. Unite is a decent, functional system that is easy to manage. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Intermedia Unite?** It's easy to use and implement. We use Unite as the sole solution for our business voice communications, and have no issues whatsoever. Desk phones come pre-set, ready to plug into a network, and softphone app only requires the user to enter username and password. **What do you dislike about Intermedia Unite?** I had some issues with some desk phones not picking up forwarded DHCP info on a segmented VLAN, but it got worked out. **What problems is Intermedia Unite solving and how is that benefiting you?** The ability to communicate both within and without the company ### 7. Outstanding Communication Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Intermedia Unite?** The speed of the software, the stability andThe platform's versatility and user-friendly interface also stand out. It caters to different communication needs and preferences, allowing users to choose the most suitable method for their interactions. Additionally, the intuitive interface makes it easy to navigate and access all the features seamlessly. Even without extensive technical knowledge, I found it simple to set up and use, which is crucial for efficient adoption within organizations. **What do you dislike about Intermedia Unite?** One aspect that could be enhanced is the customization options available within the platform. While Intermedia Unite offers a range of features, it may not provide the same level of flexibility and customization as some other solutions on the market. Organizations with specific or unique requirements may find that certain customization options are limited, which could potentially hinder their ability to tailor the platform to their specific needs. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia Unite solves several problems related to communication and collaboration within organizations, and these solutions have tangible benefits for users like myself. Here are a few key problems that Intermedia Unite addresses and the corresponding benefits: Fragmented Communication: Intermedia Unite eliminates the need for multiple communication tools and platforms by integrating various channels into a unified solution. This consolidation streamlines communication, reduces complexity, and saves time and effort. Instead of juggling between different apps or systems, I can rely on Intermedia Unite as a centralized hub for all my communication needs. ### 8. video confrencing will save your time and money and you can avoid unnecessary traving. **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas Y. | Web Application Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Intermedia Unite?** easy to use time saving intract peple very esaly user friendly **What do you dislike about Intermedia Unite?** video quality should be improvised. audio should be more clear. **What problems is Intermedia Unite solving and how is that benefiting you?** It save my time and i can also intract more people in very less time. ### 9. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Intermedia Unite?** We really appreciate that we can access work calls on our phone apps. Very useful when our internet based phones when we had a power failure. **What do you dislike about Intermedia Unite?** Due to our office phones being internet based, when the internet goes down our business phones go down. **What problems is Intermedia Unite solving and how is that benefiting you?** It has lower our cost of phone service. ### 10. Online communication platform **Rating:** 3.5/5.0 stars **Reviewed by:** Monika R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Intermedia Unite?** It's very useful platform to have video conferencing with anyone at any place with various functions like changing background , taking control of meeting. It's fast and smooth **What do you dislike about Intermedia Unite?** It may get disconnected some time for without any reason in application if you are doing multiple things. **What problems is Intermedia Unite solving and how is that benefiting you?** It let you connect with people who are sitting way apart and and let us share the screen so that could be presented into the meeting. And also records everything ### 11. Communication platform **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Intermedia Unite?** It's good platform which let us connect with people over computer while sitting aparts. Also it allows both video and audio conferencing sharing screens and let host control the meeting **What do you dislike about Intermedia Unite?** No. Of people can join call at single single meeting are limited. Background change option is not of any use as have very few options there. Application hangs more often **What problems is Intermedia Unite solving and how is that benefiting you?** Allows us to connect easily with anyone just by sharing the invitation link. Can share screen to present data and host can control few more functions than the other. ### 12. Intermedia Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Intermedia Unite?** Intermedia Unite has worked well for us. We are a remote office with staff all over the US. This makes it much easier to communicate. We were using our cell phones, but now Unite! **What do you dislike about Intermedia Unite?** I don't see any downside. We can add phones and lines whenever we would like, no matter where the staff is. It's great. Sometimes I have problems understanding the customer service reps, but they are very patient and kind. **What problems is Intermedia Unite solving and how is that benefiting you?** Easy to connect with other staff. ### 13. It was fantastic meeting call **Rating:** 5.0/5.0 stars **Reviewed by:** Ram D. | Technical Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Intermedia Unite?** All was good but his technical support was great and fast **What do you dislike about Intermedia Unite?** Nothing was as to dislike.but network connectivity **What problems is Intermedia Unite solving and how is that benefiting you?** It's saving time ### 14. Great Customer Service/Product Offerings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Intermedia Unite?** As an inside sales representative, I use Intermedia mostly for creating quotes for our clients. I am a fan of the quote creation tool because it is simple to navigate and very straightfoward. The customer service is also top-notch. We love our channel rep Kye! **What do you dislike about Intermedia Unite?** I really don't have any complaints. Keep up the good work! **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia VoIP is our go-to tool to reccommend for all VoIP solutions to our clients. It is simple for us to manage as their MSP, and seemingly just as simple for the client to access should they need to. Products are priced competitively and we are reminded that there are always possible discounts to help close deals. ### 15. Great features **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Intermedia Unite?** Excellent customer service, always get immediate help with ay issues **What do you dislike about Intermedia Unite?** No issues, we ahve been very happy with the system **What problems is Intermedia Unite solving and how is that benefiting you?** Coonecting two locations with one phone system ### 16. Intermedia Unite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Intermedia Unite?** Easy to implement and use. Lots of features. Inexpensive. **What do you dislike about Intermedia Unite?** Tier 1 support. Tier 2 is great many times tier one will make you redo things you have already tried before moving you on to tier 2 support. But not always bad **What problems is Intermedia Unite solving and how is that benefiting you?** Video conferencing replaces Zoom. Chat is a great feture for interoffice contact. Overall phone system, is effective and feature rich ### 17. Video and audio meeting solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Tanmay A. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Intermedia Unite?** By using this application we were able to connect with our internal team while sitting aprt. Also one can present and can share their screen with meeting mates **What do you dislike about Intermedia Unite?** No. Of joining meeting is limited also creating in same meeting is not available until you have paid version for applications. There should be dedicated app for joining the meeting **What problems is Intermedia Unite solving and how is that benefiting you?** Help us to connect with multiple people at same tike also can share the data live. Ay one can share the invite link by scheduling a conference meeting ### 18. Conference expert. **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal D. | Data Engineer , Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Intermedia Unite?** Quality conferencing system, video and audio. Number of features to feel extremely satisfied, Customer Support team also good. **What do you dislike about Intermedia Unite?** No dislike about Anymeeting Video Conferencing really satisfied with this product in all situations. **What problems is Intermedia Unite solving and how is that benefiting you?** Anymeeting Video Conferencing resolves the issue of distance and time constraints in communication. This has proven beneficial by fostering better global collaboration, saving time and resources, and making it easier to connect with colleagues and clients worldwide. ### 19. Amazing Phone Service and the best Customer Service. A++++ **Rating:** 5.0/5.0 stars **Reviewed by:** Rob R. | Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Intermedia Unite?** The ease of use and integration from desktop and mobile apps. The customer service is top notch. Any issues i have are very quickly resolved. **What do you dislike about Intermedia Unite?** Honestly there isn't anything I do not like. **What problems is Intermedia Unite solving and how is that benefiting you?** It is allowing me to have a phone system that has a great Auto Attendant Routing feature, and allow me to answer calls on my mobile phone app from anywhere i am. ### 20. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Intermedia Unite?** Intermedia Unite makes managing a business with multiple site locations a breeze! Having multiple phone numbers, extensions, auto-attendants, and call features helps a business stand out. The app being usable on iPhone and Android is great for all staff! **What do you dislike about Intermedia Unite?** Texting is noted as a feature, but it really isn't, as they don't allow you to use the feature outside of your company, which defeats the purpose of its use for us. **What problems is Intermedia Unite solving and how is that benefiting you?** The unite app allows our teams to be in the field and still able to conduct business remotely and efficiently. ### 21. A transparent medium for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Albina K. | Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Intermedia Unite?** This video conferencing software helps me a lot when I need to communicate with very urgent clients and organize them to present the information. It can also be used on normal mobile phones. Its video call background is very clear, and the sound system is very effective when talking on video call. I can share my necessary files and data between them **What do you dislike about Intermedia Unite?** I started using it after careful observation and being well informed about its service quality standards. Its price is a bit high, but all other services are 100% safe. **What problems is Intermedia Unite solving and how is that benefiting you?** It is transparent and secure video conferencing software for important conferences from anywhere. I can do group conferencing with many clients together, and if someone wants to be added a little late, then they can be added. Its setting options are very easy to use. ### 22. Never a question that couldn't be answered **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Intermedia Unite?** Their customer support is top of the field. Online chatting was quick and helpful for simple questions, phone support was extremely helpful for tackling bigger issues, like making sure we utilized all the features that Intermedia Unite offers, saving my company money, etc. **What do you dislike about Intermedia Unite?** Is it possible that there is almost too much that can be customized by the user, which made it a bit confusing or intimidating? There are just so many features included that it was a little overwhelming. I'm not as tec savvy as I'd like to be, so my shortcomings figure into my hesitation to customize some facets of the system. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia Unite helped me with finding a better plan for our needs, they walked me through customing voice mailboxes, setting up greeting system that allowed callers to choose by last name, or skip and enter an extension number to reach their party. ### 23. Best VOIP provider by far **Rating:** 5.0/5.0 stars **Reviewed by:** chad w. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Intermedia Unite?** The best part is the reliability and ease of use. **What do you dislike about Intermedia Unite?** The phones that are available for free are not as nice as they used to be. It was easier to sale when in competition with other vendors when the T46 and T54W was free **What problems is Intermedia Unite solving and how is that benefiting you?** It helps that they are constantly improving and adding features ### 24. Ease of access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Intermedia Unite?** Ease of access and easy to navigate to various screens **What do you dislike about Intermedia Unite?** Inviting a person takes longer time compared to other conferences **What problems is Intermedia Unite solving and how is that benefiting you?** Video conferencing and keeping in touch with team members ### 25. Changing to Unite **Rating:** 4.0/5.0 stars **Reviewed by:** Bruce H. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Intermedia Unite?** Mobility - we can answer the phone from anywhere if we have a laptop with us. **What do you dislike about Intermedia Unite?** Again, I do not fully understand how to set the hours of operation feature **What problems is Intermedia Unite solving and how is that benefiting you?** The mobility mentioned above. We do fail to connect periodically or get a fast bsuy signal. Simply re-dialing the number normally solves the issue. ### 26. Clear and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Tony W. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Intermedia Unite?** Reliable Service. I appreciate not having to do anything it just keeps working day after day. I have more time to run my business. Costs are competitive. **What do you dislike about Intermedia Unite?** Nothing. Everything is working just fine. If we need help or have questions customer service is there to help. I've called them and they can help right away. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia can make our communications run smoothly. We have less downtime and interference from phone companies. I can focus more on my business. We are very efficient. ### 27. Good video conferencing tool **Rating:** 4.5/5.0 stars **Reviewed by:** vishnavi N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Intermedia Unite?** Its very easy to record video and audio. Easy to share slides with out screen share,it records video and audio saperately .nice UI interface with good emoji.High quality of video and audio **What do you dislike about Intermedia Unite?** Some times when we are logging into both mobile and laptop, it automatically mutes , so every time we have to unmute them. **What problems is Intermedia Unite solving and how is that benefiting you?** Unlike other conferencing tools, its very easy to share the slides without screen share ### 28. Suprisingly good at what it does **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Intermedia Unite?** Rarely do we stumble across anything exceptional in this space, it's mostly Google and Zoom but g2 is a good spicy turn **What do you dislike about Intermedia Unite?** Need to work more with it to get to the cons as of now **What problems is Intermedia Unite solving and how is that benefiting you?** Collaboration ### 29. Some good, some not so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Intermedia Unite?** It is easy to transfer phones from one office to the other. **What do you dislike about Intermedia Unite?** Setting up a new employee has been difficult. I have needed to call tech support each time. **What problems is Intermedia Unite solving and how is that benefiting you?** Interconnecting the offices and allowing for a more streamline communication platform. ### 30. Couldn't Be Happier with the Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Intermedia Unite?** Whenever I call or inquire about an issue, I am met with calm, kind, and knowledgeable staff and customer service! There are times I have called stressed and unable to navigate the site on my own, and I am walked through the steps professionally and helpfully. The issues are corrected, and actions are provided as to what to do if they persist. **What do you dislike about Intermedia Unite?** I can genuinely and honestly say that the Intermedia Unite platform has not given me anything to dislike. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia Unite keeps our business connected to our clients and allows us to manage the telephone systems from anywhere at any time, creating a helpful and reliable method for us to handle. ### 31. Simple to Set up and use **Rating:** 4.5/5.0 stars **Reviewed by:** Rhonda F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Intermedia Unite?** Staff were able to adapt easily. The dashboard and all the information we now can access. **What do you dislike about Intermedia Unite?** Can't figure out how to shut it off from my phone once I accepted it. **What problems is Intermedia Unite solving and how is that benefiting you?** Voice recordings of messages ### 32. I have used this program several times and it was wonderful and very useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Amr M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Intermedia Unite?** Help me communicate directly with others easily **What do you dislike about Intermedia Unite?** Sometimes the sound is cut off for a short period **What problems is Intermedia Unite solving and how is that benefiting you?** Help me clearly understand customer requirements and solve their problems with products ### 33. Several years of use in my podiatric medical practice. Works great! Saves time and money! Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Owner, Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Intermedia Unite?** Call are clear. Easy to answer from anywhere. Love the option to use my cell phone, calling with the Intermedia Unite app makes it so patients are not aware that I am not in the office. Can text too! **What do you dislike about Intermedia Unite?** Can't think of anything at this time. Seems to always work well. **What problems is Intermedia Unite solving and how is that benefiting you?** Makes it easy for me to call patients from outside the office without anyone realizing that! ### 34. Clear Video Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Customer Support Engineer, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Intermedia Unite?** I like how sharp the background of the video conference is and how well everyone can be heard. We can easily share files and data throughout the conference, which is amazing. **What do you dislike about Intermedia Unite?** This online video meeting solution has a somewhat higher price than similar ones. Occasional minor glitches and bugs happen when a high number of participants join meetings. **What problems is Intermedia Unite solving and how is that benefiting you?** I can simply have video conferences with clients and team members simultaneously from anywhere in the world. It simplifies to browse and run a successful meeting which has enhances teamwork and increases the effectiveness of our meetings. ### 35. The video conferenceing software is okay, but there is better out there. **Rating:** 3.0/5.0 stars **Reviewed by:** Terry E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Intermedia Unite?** When using Any meeting between a couple of people, it works great and is smooth. **What do you dislike about Intermedia Unite?** The feature set is limited, and when handling people from other regions, the video/audio leaves much to be desired. **What problems is Intermedia Unite solving and how is that benefiting you?** I was trying the software to see if it worked with teleconferencing with distance teams securely. ### 36. Adding Communications to the Remote Office! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Intermedia Unite?** Providing our users with the needs to communicate regardless of where they work is critical in the hybrid workspace. With Intermedia Unite we have been able to both simplify fluid locations as well as truly make our team feel "at home" no matter where they go!. **What do you dislike about Intermedia Unite?** I just wish we had moved forward and had the services enabled sooner!! **What problems is Intermedia Unite solving and how is that benefiting you?** driving across devices seemelessly means all of our users can be "present at the office" regardless of the physical location. Customers no longer need multiple 'telephone numbers, devices or services - just one 10 digit number and they get to their intended person no matter what! ### 37. Quality service - Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cathi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Intermedia Unite?** The convenience of working from anywhere and have the accessibility to receive calls. **What do you dislike about Intermedia Unite?** I have not experienced anything that would cause me to dislike their product and/or their service. They are great **What problems is Intermedia Unite solving and how is that benefiting you?** Their product works great!. They enable me to perform my job interacting with other colleagues without any problems to date. ### 38. Hesitant to change but glad we did! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Intermedia Unite?** We were hesitant to change to VOIP from our regular phone lines system but we are glad we did! Now that we learned the system, our phones are easy to use and the sound quality is good. We worried about lag time in calls since they are carried over the internet but we have not experienced that either. We are very happy with the change! **What do you dislike about Intermedia Unite?** I don't think we are utilizing all the services Intermedia offers because we do not fully understand how they work or how they would make things easier for us. They probably have training videos that would help us understand their functionality better but I am not sure how to access them. **What problems is Intermedia Unite solving and how is that benefiting you?** The best thing is being able to answer my work phone from anywhere on my personal cell phone through the app. I can walk up to the mailbox, run errands for work or take a lunch break and still be able to answer work calls through the app. I can also transfer those calls to my coworkers through the app. That has been a huge help! ### 39. We use intermedia for text and landline. **Rating:** 4.5/5.0 stars **Reviewed by:** Tracey T. | Permitting Assistan, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Intermedia Unite?** We are able to text from our primary landline. **What do you dislike about Intermedia Unite?** We haven't really found any issues with using Unite. **What problems is Intermedia Unite solving and how is that benefiting you?** We are able to use the same number for text and VOIP. ### 40. Good application for video meetings **Rating:** 4.0/5.0 stars **Reviewed by:** ramkumar T. | developer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Intermedia Unite?** sharing screen with others. sharing keyboard , mouse usgae to others **What do you dislike about Intermedia Unite?** webinar meetings are not in same room. there will some lag **What problems is Intermedia Unite solving and how is that benefiting you?** It is made to intract and meet with multiple persons at a time ### 41. Ok service **Rating:** 2.5/5.0 stars **Reviewed by:** Rachel S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Intermedia Unite?** Being able to get calls on cell phones if we are not in the office. **What do you dislike about Intermedia Unite?** Being told one price them charged another and not getting the service i wanted at the price I was told and having to go to more hoops. **What problems is Intermedia Unite solving and how is that benefiting you?** They didn't solve my problem ### 42. AnyMeeting is a web-based video conferencing and webinar tool **Rating:** 4.0/5.0 stars **Reviewed by:** Yasir M. | Doing my own Business of Whole Sales Confectionery items., Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Intermedia Unite?** Video Conferencing: AnyMeeting offers HD video conferencing for up to 12 participants, making it ideal for small team meetings. **What do you dislike about Intermedia Unite?** Some users have reported issues with the audio and video quality during meetings or webinars, which can be frustrating and disrupt the flow of the event. **What problems is Intermedia Unite solving and how is that benefiting you?** Anymeeting removes geographical barriers that could make communication and collaboration challenging by enabling people from various regions to connect and work together in real-time. it's a versatile tool,it can accommodate both small team meetings and big webinars. Screen sharing and recording capabilities in Anymeeting make working together on papers and presentations simple, facilitating communication and cooperation and obviating the need for additional meetings or emails. ### 43. Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Intermedia Unite?** I like that I have access to it anywhere I am. My mobile phone app makes it convenient so I do not miss any important calls. **What do you dislike about Intermedia Unite?** I do not like that there has not been any training set up to learn how to make changes on our own. I have to search for this and it is not always clear. **What problems is Intermedia Unite solving and how is that benefiting you?** The overflow calls that can be rolled to other lines ### 44. Easy to use business solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Intermedia Unite?** Very easy to use and cost effective for small businesses as well. **What do you dislike about Intermedia Unite?** Nothing so far. Everything we use has been great. **What problems is Intermedia Unite solving and how is that benefiting you?** Able to coordinate our phone and computer systems with ease ### 45. Excellent business VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2023 **What do you like best about Intermedia Unite?** Intermedia Unite is our third VOIP platform and it is by far the best. The desktop and cellphone app are easy and provide powerful tools to help my business succeed. **What do you dislike about Intermedia Unite?** We've been with Unite for a few years and have not experienced any major issues, but whatever minimal ones we came across, customer service resolved quickly. **What problems is Intermedia Unite solving and how is that benefiting you?** Unite provides clear calls through a self-explanatory system. Customer support assisted in setting up the platform with our phones and cell phones, and allowed us to start using the service on day 1. ### 46. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Intermedia Unite?** I love the cell phone app and how I can transfer from cell to desk phone seamlessly **What do you dislike about Intermedia Unite?** can't block specific numbers that spam us **What problems is Intermedia Unite solving and how is that benefiting you?** Great phone system, love the auto attendant and large message holding capability ### 47. Anymeeting- Connect with your people **Rating:** 4.0/5.0 stars **Reviewed by:** Aman S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Intermedia Unite?** It is very easy to use, and you can connect with multiple people simultaneously. Best for office meetings, family video calls and connecting people at different places. **What do you dislike about Intermedia Unite?** Not much to dislike about this. There are few points where it can be improved but manageable . **What problems is Intermedia Unite solving and how is that benefiting you?** Anymeeting video conferencing is a tool that allows users to conduct online videon meetings, webinars and video confrences. It enables people to connect and talk regardless of their physical location. ### 48. It’s was a great experience to work with the amazing software **Rating:** 3.5/5.0 stars **Reviewed by:** Rupali R. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Intermedia Unite?** There options they way this application work and great such a good work **What do you dislike about Intermedia Unite?** There is nothing to about dislike 👎 for me in such a helpful application **What problems is Intermedia Unite solving and how is that benefiting you?** For me to slice out the work of my in short time and also something I like the quality which I get from there ### 49. I love that I am able to have the app in my Iphone and receive calls when I am working remotely. **Rating:** 5.0/5.0 stars **Reviewed by:** Lesly Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Intermedia Unite?** having the message to be transcribed I love that I am able to have the app in my Iphone and receive calls to my iphone when I am working remotely. at the same time, I love the transcription of the messages in my inbox. **What do you dislike about Intermedia Unite?** I like everything about it, I like using this product **What problems is Intermedia Unite solving and how is that benefiting you?** be able to respond more quickly to clients ### 50. I was so excited when I sat in on the pitch meeting. **Rating:** 1.0/5.0 stars **Reviewed by:** David S. | IT/Help Desk/Call Handler, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Intermedia Unite?** I do like that there is a phone app that you can use if you are in a position where you can take calls away from the desk. And once we get our clients set up things seem to work well so long as they are using it in a standard use case. **What do you dislike about Intermedia Unite?** This is from the perspective of someone who is forward-facing in the company and handles 90% of the initial inbound calls. The softphone is abhorrent. I am set up in my own queue as the primary call handler. All calls that eventually go to our Sales, Service, Accounting, and Management teams come through me. But all I can see is how many people are in my queue (the service desk is in both my queue and their own so that when I am on another call it rings to them). It does not show me which people are in my queue, nor can I see any of the other queues and who is in them. Not having the ability to see who is available across queues means I fly blind every day. 75% of my calls go towards the service desk, but for some reason, Intermedia does not have the ability to put the service queue or any queue on a hard phone so I am stuck using the softphone. I can only add individual people to a hard phone, which is useless for my use case. I also do not have the option to park a caller, so if I have calls in a queue and I have a caller who is waiting (it only shows there is a call waiting, not who it is that is calling) with me to either transfer or a difficult person who will not leave (hanging up on them is not an option) not only does it ruin our call times, it makes me less efficient and less effective in my job. There is no ability for you to listen in on a live call or jump into someone else's call. So if you are training people you have to wait, spend 10 minutes getting into the back end, figuring out which call it was you wanted to look at, and emailing it to yourself in a zip file). If a call is coming in and a person is expecting them they do not have the ability to pick it up, I have to answer it, message the person, and do a physical transfer. The main screen on the softphone is wasted space that could be used to show the entire phone system's functionality, so even if all of these things were available you have no way to customize your view. You get your 7 tabs and they are what they are. We got this system expecting it to make accountability and visibility better in our company and it has made it so much worse. **What problems is Intermedia Unite solving and how is that benefiting you?** Every single problem that I have brought up to the folks in Intermedia has been met with poor communication, and extended periods away from my tasks, only to end in none of the issues being resolved. ## Intermedia Unite Discussions - [What is the difference between AnyMeeting and other web conferencing services?](https://www.g2.com/discussions/what-is-the-difference-between-anymeeting-and-other-web-conferencing-services) - 1 comment, 2 upvotes - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote - [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote - [how it can be batter than zoom?](https://www.g2.com/discussions/how-it-can-be-batter-than-zoom) - 1 comment, 1 upvote - [View Intermedia Unite pricing details and edition comparison](https://www.g2.com/products/intermedia-unite/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+11%3A51%3A07+-0500&secure%5Bsession_id%5D=ea997ce2-7377-4053-b0be-657a4b6318ac&secure%5Btoken%5D=38dc7787985791b6b1b120242bd3f23abc3e74cdf1bfc22684c3c6d09e7c6b5d&format=llm_user) ## Intermedia Unite Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Intermedia Unite Features **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Live Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Intermedia Unite Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,572 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)