AI-powered communications that redefines customer engagement for modern teams.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
Microsoft Teams is a comprehensive collaboration platform developed by Microsoft, designed to streamline communication and teamwork within organizations. It integrates chat, video conferencing, file storage, and application integration into a single interface, facilitating seamless collaboration across various devices and operating systems. As part of the Microsoft 365 suite, Teams enhances productivity by providing a centralized hub for team interactions and project management. Key Features and Functionality: - Chat and Messaging: Facilitates real-time text communication with individuals or groups, supporting rich text, emojis, stickers, and GIFs. - Video Conferencing: Offers high-quality video meetings with features like screen sharing, custom backgrounds, and live captions, accommodating both small team huddles and large webinars. - File Sharing and Collaboration: Enables secure file storage and sharing through integration with OneDrive and SharePoint, allowing multiple users to co-author documents simultaneously. - Integration with Applications: Supports integration with a wide range of Microsoft and third-party applications, enhancing workflow efficiency by bringing various tools into one platform. - Security and Compliance: Provides enterprise-grade security measures, including data encryption for meetings, chats, calls, and files, ensuring compliance with industry standards. Primary Value and Solutions Provided: Microsoft Teams addresses the challenges of modern workplace collaboration by unifying communication channels, reducing the need for multiple disparate tools. It enhances team productivity by centralizing resources, facilitating real-time collaboration, and ensuring secure information sharing. By integrating with the broader Microsoft 365 ecosystem, Teams offers a cohesive environment that supports remote work, hybrid teams, and in-person collaboration, adapting to the diverse needs of today's workforce.
8x8 Work offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.
Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo brings calls, texts, and customer information together in one platform. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.
According to G2 data, Intermedia Unite holds a higher average rating of 4.5/5 across 520 reviews compared to RingEX's 4.2/5 from 1,371 reviews. Intermedia Unite leads in key dimension scores such as Ease of Setup (9.0 vs 8.2), Ease of Admin (9.0 vs 8.3), Support (8.7 vs 8.0), and Usability (9.0 vs 8.6), with deltas ranging from 0.4 to 0.8 points. Conversely, RingEX offers unique features like Whiteboarding, which Intermedia Unite lacks, while Intermedia Unite provides Tenancy Flexibility and Voicemail to SMS, absent in RingEX. User sentiment highlights Intermedia Unite's strengths in customer support (14 mentions), ease of use (14 mentions), and reliability (9 mentions), whereas RingEX is praised for ease of use (195 mentions), customer support (124 mentions), and feature richness (100 mentions). Overall, Intermedia Unite is favored for its superior ease of setup, administration, and support, while RingEX is recognized for its broader feature set and integration capabilities.
The best alternatives to Intermedia Unite include RingEX (4.2/5 with 1,371 reviews), Nextiva (4.5/5 with 3,568 reviews), GoTo Connect (4.4/5 with 1,415 reviews), Zoom Workplace (4.5/5 with 56,418 reviews), Dialpad Connect (4.4/5 with 4,168 reviews), 3CX (4.4/5 with 547 reviews), Vonage Business Communications (4.3/5 with 502 reviews), Microsoft Teams (4.4/5 with 19,059 reviews), 8x8 Work (4.2/5 with 927 reviews), and Quo (4.7/5 with 3,377 reviews). These alternatives offer a range of features, scalability, and user experiences that complement or exceed those of Intermedia Unite.
Intermedia Unite lacks native whiteboarding capabilities, a feature available in alternatives such as RingEX, Dialpad Connect, 3CX, and 8x8 Work. Additionally, Intermedia Unite has limited advanced customization options for webinars and less extensive AI-powered meeting enhancements compared to competitors like Zoom Workplace and Dialpad Connect. It also shows less integration flexibility and fewer AI-driven analytics and engagement tracking features than some alternatives.
Reviewers recommend several UCaaS platforms over Intermedia Unite based on G2 data. RingEX is praised for its AI-powered communications, seamless integrations, and reliability. Nextiva is favored for its excellent customer support, AI-driven customer engagement, and ease of use. GoTo Connect stands out for its simple setup, scalability, and award-winning support. Zoom Workplace is highly rated for its usability, AI companion features, and reliable video quality. Dialpad Connect is noted for its AI-powered call transcription and real-time insights. 3CX is recommended for its cost-effectiveness, flexibility, and ease of administration. Vonage Business Communications is valued for its reliable service and customer support. Microsoft Teams is favored for its comprehensive collaboration features and Microsoft 365 integration. 8x8 Work is appreciated for its unified platform and ease of use. Lastly, Quo is highly rated for its user-friendly interface, AI capabilities, and excellent customer support. These platforms consistently outperform Intermedia Unite in meeting requirements, usability, setup ease, and support according to G2 reviews.
Users choose RingEX over Intermedia Unite primarily for its comprehensive all-in-one communication platform that integrates phone calls, messaging, video meetings, and fax into a single interface, simplifying workflows. RingEX's ease of use is highly rated with 195 mentions, and its customer support is frequently described as knowledgeable and responsive, with 124 positive mentions. The platform's AI features, such as automated call note-taking and AI receptionist, are significant draws, enhancing productivity and call management. RingEX also offers seamless integration with popular CRMs like Salesforce and Microsoft Teams, which users find valuable for streamlining operations. Additionally, users appreciate RingEX's flexibility in device usage, allowing calls and messages across desktop, mobile, and desk phones, supporting remote and hybrid work environments. Despite some reports of complex setup and occasional interface clutter, the overall user experience and feature richness make RingEX a preferred choice for businesses seeking a unified, scalable communication solution with advanced capabilities and strong integration options.