--- title: InteliChart Reviews meta_title: 'InteliChart Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 71 reviews by the users' company size, role or industry to find out how InteliChart works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 71 scale: '5' date_modified: '2026-08-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # InteliChart Reviews **Vendor:** InteliChart **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.4/5.0 **Total Reviews:** 71 ## About InteliChart InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement. ## InteliChart Pros & Cons **What users like:** - Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. (16 reviews) - Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. (11 reviews) - Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. (6 reviews) - Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. (6 reviews) - Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. (5 reviews) - Features (5 reviews) - Users value the **efficiency improvement** of InteliChart, enhancing patient intake and reducing complaints significantly. (4 reviews) - Messaging Features (4 reviews) - Navigation Ease (4 reviews) - Reminders (4 reviews) **What users dislike:** - Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. (5 reviews) - Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. (5 reviews) - Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. (4 reviews) - Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. (4 reviews) - Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. (3 reviews) - Login Issues (3 reviews) - Poor Integration (3 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) - Users struggle with **notification issues** , as patients often receive delayed alerts for appointments until the following day. (2 reviews) ## InteliChart Reviews ### 1. Intelichart has been an amazing product for our Clinic **Rating:** 4.5/5.0 stars **Reviewed by:** Adriana S. | Patient Access Liason, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be able to schedule appointments, request refills or message their providers directly without the hassle of having to call the clinic and being placed on hold. There are always enhancements and new features being added. It has improved our patient no shows dramatically with the the appointment reminders and on demand messages. We recently added personalized insights option for our portal users and we have had great feedback from patients that use it, they love the recommendations it provides. Also, anytime we have a question or need assistance on anything Intelichart is always so quick and helpful to respond. They also recently added a new feature that auto translates forms to spanish and it has been great! It makes building forms so much more simple and quicker. **What do you dislike about InteliChart?** Hopefully can be compatible with international numbers in the future. **What problems is InteliChart solving and how is that benefiting you?** Currently we have an enhancement request for Intelichart to use the date format to US when patients have their settings to spanish and it gives the mexico date format which sometimes causes confusion. Also, I frequestly requested an ehancement for non portal users to also receive email notifications for when a change has been made to their appointment such as appointment reschedule, cancellation, etc. ### 2. Creating a positive patient portal experience, boosting engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Stacie E. | Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about InteliChart?** The portal itself is intuitive and easy to use from a patient experience. Working with the implementation team was a very positive experience and we ran into very few complications with the integration into our EHR. The portal itself is stable, and we have seen very little in the way of downtime or general performance issues. The addition of AI forms translations is very helpful for our non-english speaking patients. We are taking a stage approach to e-forms in our organization and are beginning to see the benefits of having these forms available for patients to complete before their appointments. We have also been able to boost patient engagement with the patient activate feature. **What do you dislike about InteliChart?** A few of the issues we’ve run into have been related to lab notifications. Patients receiving multiple notifications for each test run within a panel has led to some negative feedback. That said, the team has been very open and receptive to the feedback we’ve provided regarding this. **What problems is InteliChart solving and how is that benefiting you?** InteliChart has allowed us to begin the process of improving the patient experience, as well as boosting patient engagement. Having a patient portal is essential in our modern healthcare environment, and having this available for our patients is critical for the patient experience. ### 3. Excellent Intellichart Support with Fast, Reliable Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Darius A. | Programmer Analyst II, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about InteliChart?** The support I get from Intellichart is truly excellent. They always reply within the first day. **What do you dislike about InteliChart?** I don’t really have any dislikes about Intellichart. The only thing I’ve noticed is the random AI trying to schedule patients at times when we’re closed. Other than that, I haven’t had any issues with the program. **What problems is InteliChart solving and how is that benefiting you?** The problem Intellichart solves for us is managing all of our appointments, and it benefits us by freeing us up to focus on helping patients. ### 4. Easy to Use, Smooth Navigation for Patients and Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah F. | Patient Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about InteliChart?** Ease of use. We have heard great feedback from our patients regarding how accessible everything is to navigate. When we log on ourselves to assist patients or to send invites, everything is such a smooth process. **What do you dislike about InteliChart?** InteliChart can be a bit challenging within a pediatric clinic setting. We have had to get creative with our work around for parental access once the patients reach the age of consent in our state. It would be helpful if there were a simplified process of access, or a way to track age groups and access more consistently. **What problems is InteliChart solving and how is that benefiting you?** We are newer to using many of the features of InteliChart. Strong benefits would revolve around the abilities that InteliChart allows, such as the intake process, as well as the features for access to those who speak languages other than English ### 5. Streamlined Patient Communication, Exciting New Features **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren D. **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** I am very excited about all the new and upcoming upgrades to InteliChart, and I'm definitely planning to add more services to our account. I'm particularly looking forward to the patient recall feature, which will follow-up with patients who need well visits and help them self-schedule via text. I think this will save a lot of time and reduce the front desk's time spent on the phone. Currently, all of our appointments are scheduled via phone call, and we don't have any self-scheduling options, so this feature is expected to cut down the time it takes to get patients scheduled and enhance patient compliance with well visits. **What do you dislike about InteliChart?** I think InteliChart's layout from the practice side could be improved. The layout is not necessarily very user-friendly. Learning the product itself is time-consuming. **What problems is InteliChart solving and how is that benefiting you?** I use InteliChart to send forms and information to patients and look forward to patient recall features that can save time by allowing self-scheduling, reducing phone calls, and improving patient compliance. ### 6. Staff-Favorite All-in-One Solution: Simple, Centralized, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke H. | Billing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about InteliChart?** Our staff loves the ease of having everything in one place. **What do you dislike about InteliChart?** My only critique is the incompatibility with our company's EHR (Office Practicum). **What problems is InteliChart solving and how is that benefiting you?** Patient check-in and eligibility & benefits validation have been especially helpful for our front desks day to day operations. ### 7. Informative Intelichart Meetings That Help Us Discover More **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about InteliChart?** The thing that is most helpful to me about Intelichart is the informative meetings they hold... I learn things about this tool I never knew existed. **What do you dislike about InteliChart?** What I dislike the most is the fact that the patient needs a pin to get access... I wish there was a cleaner way to get them access faster! **What problems is InteliChart solving and how is that benefiting you?** My office actually doesn't have any problems that Intelichart is working on for us right now. ### 8. Effortless Setup and Reliable Patient Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Shay W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about InteliChart?** I use InteliChart for the portal, and it makes it easier to connect with patients. I love that it's easy to set up and very smooth to use. I also value its user-friendly nature. The recommendation score is a perfect 10, which reflects my satisfaction. **What do you dislike about InteliChart?** The services provided has been great **What problems is InteliChart solving and how is that benefiting you?** InteliChart makes connecting with patients easier and is easy to set up. ### 9. Efficient Patient Portal with Minor Integration Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Shaniqua T. **Reviewed Date:** December 16, 2025 **What do you like best about InteliChart?** I really like how InteliChart serves as a great portal, offering patients the freedom to access any information they might need, from their visit summaries to messages from their provider. It's particularly useful for facilitating communication with the practice regarding all details of their visits. I also found the initial setup to be very user-friendly. **What do you dislike about InteliChart?** At times labs don't populate over. It would be beneficial if the IT department could monitor this. Patients often call the office stating that the portal isn't showing information that should populate and be integrated from the patients' charts into the portal. It would benefit the office and the patients if there was a way to monitor maybe a flagging issue to the IT department or to those who manage the InteliChart on their side. **What problems is InteliChart solving and how is that benefiting you?** InteliChart lets patients access their visit summaries and messages from providers, enhancing communication about their visits. ### 10. Great Communication and Support from the Company **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about InteliChart?** The communication with the company has been good. **What do you dislike about InteliChart?** The learnability in the beginning was difficult. **What problems is InteliChart solving and how is that benefiting you?** helps with patient portal ### 11. very happy with intake **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about InteliChart?** We are really liking the new intake option **What do you dislike about InteliChart?** have had issues adding new staff/providers occasionally **What problems is InteliChart solving and how is that benefiting you?** cutting back on paperwork for the front desk and having to scan things into charts ### 12. User-Friendly Patient Portal with an Easy-to-Navigate Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Holly M. | Biller/ office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** User-friendly patient portal. The portal dashboard is easy to navigate, and I’m able to interact smoothly through the office practicum. **What do you dislike about InteliChart?** I would like to see more applications including and not all separate **What problems is InteliChart solving and how is that benefiting you?** It makes communication between providers and patients much easier. ### 13. Intellichart is super useful **Rating:** 5.0/5.0 stars **Reviewed by:** Willow M. | Patient Services Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** Easy to register patients and integrates well with OP **What do you dislike about InteliChart?** It’s a separate platform from our EMR system so it has to be open in the background **What problems is InteliChart solving and how is that benefiting you?** It allows patients to message us rather than clogging the phone lines ### 14. Easy Patient Communication with Office Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Abby A. | Operations director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** Easy patient communication with office staff **What do you dislike about InteliChart?** Cost. The prices are steep and not really helpful with small practices **What problems is InteliChart solving and how is that benefiting you?** 2 way communication with patients. Making it easy for us to message our patients ### 15. Easy to Use, Customizable, and User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Annelise A. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** Easy to use, customize and user friendly **What do you dislike about InteliChart?** It is mostly good, the only downside is the initial sign up is a little difficult **What problems is InteliChart solving and how is that benefiting you?** Allows patients to communicate with the practice easier ### 16. Great informative twainung **Rating:** 4.5/5.0 stars **Reviewed by:** Maribel M. | Clinical support analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about InteliChart?** The ease of navigation. Very clearly laid out format. **What do you dislike about InteliChart?** I don’t have many dislikes, overall has been easy utilizing for staff and patients. **What problems is InteliChart solving and how is that benefiting you?** It helps reduce call flow to customer service or reception staff. Increasing patient ability to access the record ### 17. Intelichart Review **Rating:** 5.0/5.0 stars **Reviewed by:** Carla G. | Sytem Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about InteliChart?** They are always very helpful, and try to fix things as quickly as possible. They also have new things coming out, that integrate with their other products perfectly. It is easy to use and when implementing things also comes easy. We use their products everyday. **What do you dislike about InteliChart?** Sometimes updates can breaks things. But support usually fixes whatever issues that come up quickly. **What problems is InteliChart solving and how is that benefiting you?** It helps send notification reminders for all of our appointments, and it helps make requesting appointments or answering questions very easy for our patients. We are also about to launch intake which will make checking in and making co payments easier and faster. It also helps notify patients of any emergency type changes that will affect their appointments. ### 18. Very simple and convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Terry M. | systems engineer, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about InteliChart?** Intelichart is very simple to use. In a nutshell is self explanatory as you find what your looking for. **What do you dislike about InteliChart?** I have not come up with anything yet. Still pretty new with this app. **What problems is InteliChart solving and how is that benefiting you?** I dont have any yet. ### 19. Patient Intake **Rating:** 5.0/5.0 stars **Reviewed by:** Amy K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about InteliChart?** It’s very user friendly and helps the patient intake process run smoother **What do you dislike about InteliChart?** I don’t have any dislikes at the moment. **What problems is InteliChart solving and how is that benefiting you?** It makes our check in process better ### 20. Intelichart is an outstanding product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** Intelichart has offered convenience of integrating both our clinic staff and our patients with their amazing products from being able to use online scheduling or how easy the check-in process is for both staff and patients, making this a frequent resource that our patients love to use plus many other modules with Intelichart that we have implemented in our clinic including Patient Activate, Patient Notify, and Patient Survey. **What do you dislike about InteliChart?** The dislike about Intelichart would be having to go from one module to another like enterprise or practice portal, it takes more time but once its learned the process runs smoothly and customer service does a great job when subbiting a ticket for troublue shotting **What problems is InteliChart solving and how is that benefiting you?** It is helping us with the integration of adding forms to our patients charts It will benefit us as it will be time saving for both clinic staff and patients ### 21. Staff and patient friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal G. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about InteliChart?** Setting up forms for the patient to complete when certain appointments have been selected has been a time saver. Our staff loves the fact that we can personalize our reminders based on the appointment types as well. We have had far less complaints from patients who use this portal than any other one. **What do you dislike about InteliChart?** Nothing yet. Anytime we have issues the support team is quick to assist. **What problems is InteliChart solving and how is that benefiting you?** Pt activate is helping us keep track patients and creating ways to reach out to certain groups. ### 22. Patient Intake Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about InteliChart?** Ease of Use, patient accessibility. It is very nice for our patients **What do you dislike about InteliChart?** None to think of at this time. The system functions as it should **What problems is InteliChart solving and how is that benefiting you?** We previously had issues with patient intake but that is no longer an issue ### 23. Quality Care Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about InteliChart?** The commincation bridge between us and our patient **What do you dislike about InteliChart?** That we can't see a report of the outgoing apppintment reminder messages. I would like to the delivery status. **What problems is InteliChart solving and how is that benefiting you?** Scheduling and communicating ### 24. Very detailed **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis V. | Patient access liason, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about InteliChart?** Yow user friendly it is, i have seen patients all ages be able to use it **What do you dislike about InteliChart?** Maybe too many tabs and sometimes it can be hard to find a specific thing **What problems is InteliChart solving and how is that benefiting you?** It helps us connect with our patients and give them more options other than just calling ### 25. Easier to use and makes front desk check in more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about InteliChart?** Intelichart set up was easy to do. Modifications are also easy to make. Staff love the check in process and patients like that they are spending less time waiting. **What do you dislike about InteliChart?** Nothing I love it. It has been extremely helpful. **What problems is InteliChart solving and how is that benefiting you?** Pre registration. Notification of appts-decreasing no show rates. Efficiency at check in. User friendly patient portal ### 26. Better communication with patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about InteliChart?** Patients can comunicate faster via portal. Customer Support, Frequency of use, Ease of Integration. Ease of Use, Ease of Implementation **What do you dislike about InteliChart?** We need to be able to Syncronize notifications to patient when having multiple appointment in one day. **What problems is InteliChart solving and how is that benefiting you?** At this time all features purchased are fine for now. ### 27. Great offers and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** Being able to have multiple options within one service. Great support team and learning opportunities. Easy for all departments of staff to use. swithcing over from previous was simple for the team. **What do you dislike about InteliChart?** limited options on certain features unless doing a add on. **What problems is InteliChart solving and how is that benefiting you?** being able to stay HIPPA compliant ### 28. Seamless solutions for patient engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about InteliChart?** Organized training and implementation. Customer support is outstanding. Solutions are continuously added or improved. They listend to client feedback to improve their products. Fully integrated with our EHR. **What do you dislike about InteliChart?** The implimentation learning curve can be difficult for end users, but that is to be expected with any new product. **What problems is InteliChart solving and how is that benefiting you?** Bottlenecking at the front desk has been reduced. Patients have more control over when they schedule, which increases our visits. Appointment notification is uncomplicated. ### 29. Great new features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** Adding to the patient experience is great! **What do you dislike about InteliChart?** The issues we had with the patient notify. **What problems is InteliChart solving and how is that benefiting you?** Great concepts in evolving with the industry standard ### 30. The implementation process was seamless. The patient experience is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about InteliChart?** I like the enrollment process for the patients. I like that they are automically sent a link after they are seen. I also like that we are able to send forms to our patients. **What do you dislike about InteliChart?** Not everything maps into our EMR when patinets complete forms. So some of the manul mapping leaves room for error. I also do not like in the practice portal that when you are mapping the self-registered patients there's not a back button, you alwasy ahve to click on dashboard. **What problems is InteliChart solving and how is that benefiting you?** Getting almost immedicate acces to the patients health information to them. Also being able to commuite quicker to our patients and getting information to them sooner. ### 31. Expectations met and then some **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about InteliChart?** Multiple areas of Intelichart to like---from giving the end-user full customization to what is displayed on the Patient's portal to the Support staff who promptly provide information related to any questions/issues that may get brought up. It's also comforting to know that Intelichart stays current with all the necessary accreditation, especially as the Cures Act constantly evolves in adding new data elements. **What do you dislike about InteliChart?** The Enhancement Request department can be slow to respond to new ideas submitted for consideration for future upgrades. Without knowing how these are reviewed, I can't necessarily fault the team responsible for reviewing these "recommendations" since they are constantly working to improve the core aspect of Intelichart for both the patient and clinical staff who support the Practice Portal. It would be nice to have some transparency or an option where other Intelichart clients can see other practice enhancement requests to see if there might be broad support for implementing enhancements **What problems is InteliChart solving and how is that benefiting you?** There are no specific problems, but having the luxury to meet with a dedicated Account representative to go over potential added features is a big plus. Having monthly calls where we can discuss our existing workflow to see if there are any options INtelichart can provide to improve that workflow is a perk. ### 32. Electronic Records **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about InteliChart?** Customer service - Working with the team is quite easy. Quick replies - Quite helpful **What do you dislike about InteliChart?** For me pretending to be a user of a senior age -- I would like to see little pop-ups to assist with guiding the seniors to better flow around the sight -- and or possible to have help along the way of useage. **What problems is InteliChart solving and how is that benefiting you?** My company using intelichart for the patients. This allows for communication, refilling prescriptions, and scheduling appointments. It is a more streamline. ### 33. Exceptional support and development team **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy C. | Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about InteliChart?** It has transformed the lives of our support staff and patients. Its incredibly convenient and improving our workflow. The product is outstanding and continuously evolving. **What do you dislike about InteliChart?** The user interface is more intuitive and user friendly since it takes some time for new users to find desired features. **What problems is InteliChart solving and how is that benefiting you?** InteliCharts intuitive interface has simplified our process, for managing patient data. We no longer waste time searching for documents. Focuses on high quality healthcare services. ### 34. Efficiency and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Partner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about InteliChart?** The product itself is exceptional, without any lack. It has enhanced our workflow. Its ability to integrate with various vendors ensures troubleshooting. **What do you dislike about InteliChart?** InteliChart provides convenience through engagement and digital messaging.The system has no option for modifying features. **What problems is InteliChart solving and how is that benefiting you?** InteliChart has resolved the problems of perplexing software. Its user friendly interface allows our staff to navigate. This improvement has benefited our business by boosting. ### 35. Patient Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about InteliChart?** Patient administration, Patient notify and patient intake **What do you dislike about InteliChart?** Adding children to parent accounts, two easy for patients to create multiple accounts **What problems is InteliChart solving and how is that benefiting you?** Patient engagement, the patient can refill thier medication. ### 36. Intelichart brings the higher standard thats expected for todays healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Regis S. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about InteliChart?** The Intelichart portal is an intuitive platform for our patients to view their medical records on demand. The Intelichart Portal makes our lives as healthcare providers easier as it eliminates the need for us to field chart-related questions about our patient's records and spend hours of our valuable resources on the phone with them. Messages are sent digitally, and they import directly into our EMR system, which makes the entire process faster and more pleasant for the patient. Intelichart has excellent support and usually gets back to us promptly. **What do you dislike about InteliChart?** There are not any downsides to using Intelichart. Any issues that we have had in the past were promptly resolved by their support and development team. **What problems is InteliChart solving and how is that benefiting you?** The Intelichart Portal makes our lives as healthcare providers easier as it eliminates the need for us to field chart-related questions about our patient's records and spend hours of our valuable resources on the phone with them. Messages are sent digitally, and they import directly into our EMR system, which makes the entire process faster and more pleasant for the patient. ### 37. Intelichart- the better patient portal. **Rating:** 5.0/5.0 stars **Reviewed by:** Hope O. | Director of Systems Implementation and Support, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about InteliChart?** To pick just one favorite feature would be hard, but the number one feature would be the ease of use for both patients and end-users. The support is phenomenal. **What do you dislike about InteliChart?** There is nothing I dislike about this product, it has been life-changing for support staff and patients. **Recommendations to others considering InteliChart:** If you are looking for a patient portal that is both intuitive and user-friendly, look no further. Prior to implementing Intelichart, we were more of a support line for patients trying to access the portal we previously used. I would highly recommend giving IC a try or at least a demo, the patient engagement platforms they offer are bar none some of the best. **What problems is InteliChart solving and how is that benefiting you?** Patients are able to book an appointment in real-time, patient engagement has been a huge success. ### 38. Intelichart Engagement Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron R. | Director of Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about InteliChart?** We have enjoyed the ease with which our patients can enroll and register with the patient portal. Historically other venders have had a cumbersome enrollment process. **What do you dislike about InteliChart?** With Intelichart being vendor agnostic, this has sometimes presented a challenge in determining the root cause of an issue. On occasion, we have had to go back and forth between our EHR vendor and Intelichart to determine the root cause and identify a fix. **What problems is InteliChart solving and how is that benefiting you?** We are trying to have a platform where patients can take a more active role in their health. We have increased our patient enrollment metrics significantly within the last year. ### 39. Great Patient Portal! **Rating:** 4.5/5.0 stars **Reviewed by:** Josh N. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about InteliChart?** The patient interface is easy to use. The portal looks clean and straightforward. InteliChart makes regular improvements to the portal, and support is excellent. Patients can request and see when their appointments are all online. Patients can also message our staff and receive responses without tying up phone lines. **What do you dislike about InteliChart?** Forms should show up on the patient dashboard once a patient completes. You can find them, but they should be a part of that patient's portal page. **What problems is InteliChart solving and how is that benefiting you?** We were able to go paperless with the InteliChart patient portal; from new patient forms and agreements, it is all completed online before the patient's appointment. ### 40. Best forms builder **Rating:** 4.5/5.0 stars **Reviewed by:** Bob J. | Director of Healthcare Informatics, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about InteliChart?** Intelichart has the best forms builder. It integrates very tightly with my NextGen system. I can create a new template and turn straight to my Intelichart forms builder and start adding fields from my brand new tempalte. **What do you dislike about InteliChart?** The formatting on the forms could be improved. Screens are of different sizes and shapes now. The could be some better variable type matching to help catch errors before they go to Nextgen. **What problems is InteliChart solving and how is that benefiting you?** My practice is referral-based, which means all my patients are new patients. By filling out the forms online my techs/nurses are saving about 30 mins per patient. ### 41. Excellent Software I ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Cherice S. | Front Desk Staff- Thimble Shoals Family Medicine, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about InteliChart?** The best part about using Healthy Outcomes is that I can set patients up for the patient portal so they can send messages to their doctor, see their upcoming appointments, and the nurse/front office staff can send information such as attachments to the patient **What do you dislike about InteliChart?** There isn't anything that I dislike about using the Healthy Outcomes software. It's so convenient not only for the patients but for the doctor's offices as well when it comes to sending messages to the patient if you don't want to call the patient on the phone **What problems is InteliChart solving and how is that benefiting you?** The problem that's solved with using Healthy Outcomes is that if the doctor's office can't reach the patient over the phone, the patient can receive a message to their patient portal and upload lab results ### 42. The Intelichart Team has provided tremendous support for our Practice Portal! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda H. | Science Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about InteliChart?** Patient Notify confirms patient appointments and integrates with our Practice Management system. It has effectively reduced the time spent by my staff on this task. **What do you dislike about InteliChart?** I would like more flexibility in developing custom forms, and I would like patients to be able to respond to demand notifications. Still, I feel confident that this will come with future enhancements. **What problems is InteliChart solving and how is that benefiting you?** The integration of Intelichart with our NextGen EHR has been terrific. Our workflow is streamlined. Phone time is reduced and communication is easily added to patient charts. ### 43. Highly recommend Intelichart **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine L. | Clinical Informatics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about InteliChart?** Customization ability, integration with our EMR and how easy it is to use and configure. **What do you dislike about InteliChart?** Wish more functions didn't require human intervention such as updates automatically in EMR as opposed to having to log in to Intelichart to 'approve' them, matching patients for self-enrollment. **What problems is InteliChart solving and how is that benefiting you?** Live Scheduling and messaging are a hit with our practices; the ability to send forms/attachments to the clinics is a huge plus! ### 44. Super user-friendly and very well integrated with our EMR! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Director of Medical Records, EMR, & Training, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about InteliChart?** Integration is real-time. The registration process is easy and results in very few calls for assistance. The user interface is clean and easy to navigate. **What do you dislike about InteliChart?** Additional integration with NextMD continues to improve. **What problems is InteliChart solving and how is that benefiting you?** We are able to get information to patients immediately and decrease the amount of time our staff spend resolving patient portal issues. ### 45. Multispecialty Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about InteliChart?** Everything is user-friendly, even for our elderly patients. Setting up accounts is very easy. The layout breaks everything down nicely. **What do you dislike about InteliChart?** The mobile app's flaws. Messages time out. Customer support is inconsistent. **What problems is InteliChart solving and how is that benefiting you?** It helps patients message their providers during non-business hours. It is very easy to set other staff members up to receive those messages as well. ### 46. Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about InteliChart?** Easy and efficient to use. Helped in managing patients. **What do you dislike about InteliChart?** Didn't find anything I didn't like. It was pretty efficient. **Recommendations to others considering InteliChart:** Easy system to learn and use. Love it. **What problems is InteliChart solving and how is that benefiting you?** No problems but it reallly helps with booking appointments and keeping track of patient records. Easy to access what I want in a portal and to send out records. ## InteliChart Discussions - [What is InteliChart used for?](https://www.g2.com/discussions/what-is-intelichart-used-for) - 1 upvote - [View InteliChart pricing details and edition comparison](https://www.g2.com/products/intelichart/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A18%3A12+-0500&secure%5Bsession_id%5D=9c4b1429-20a6-4486-8a81-55706c547ba3&secure%5Btoken%5D=c477b7eee61e274a101973559360db6e34251bc18fedab502cf46026fd7d37d3&format=llm_user) ## InteliChart Integrations - [Altera Digital Health - Sunrise](https://www.g2.com/products/altera-digital-health-sunrise/reviews) - [Altera Digital Health - TouchWorks](https://www.g2.com/products/altera-digital-health-touchworks/reviews) - [Amazing Charts EHR](https://www.g2.com/products/amazing-charts-ehr/reviews) - [Aprima RCM](https://www.g2.com/products/aprima-rcm/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Experity EMR & PM](https://www.g2.com/products/experity-emr-pm/reviews) - [MEDfx](https://www.g2.com/products/medfx/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [NextGen Population Health](https://www.g2.com/products/nextgen-healthcare-nextgen-population-health/reviews) - [Office Practicum](https://www.g2.com/products/office-practicum/reviews) - [OP Cloud](https://www.g2.com/products/op-cloud/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [Practice Mate by Office Ally](https://www.g2.com/products/practice-mate-by-office-ally/reviews) ## InteliChart Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Cancellation Management - Billing & Invoicing - Faculty/Staff Management - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Reminders - Online Scheduling **Data Management** - Knowledge Share - Population Health Management - Data aggregator - Population Health Management - Predictive Patient Analysis - Population Health Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Communication & Engagement** - Personalized Patient Outreach - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Additional Functionality** - Customizable Templates - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Care Management** - Patient Engagement - Population Health Management - Health Care Planning - Population Health Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Reporting/Analytics - Interactive Content - Data Synchronization - Digital Signage - Multi-Language - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Touch Screen **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - Generative AI **Agentic AI - Population Health Management** - Autonomous Task Execution **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - Billing & Invoicing - Customizable Fields - Automated Scheduling - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - Two-Way Audio & Video - Document Management **Operational Intelligence & Integration** - EHR & Practice Management Integration - Operational Performance Dashboards ## Top InteliChart Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (631 reviews)