IBM Maximo Reviews & Product Details

IBM Maximo Overview

What is IBM Maximo?

The IBM Maximo™ Application Suite delivers essential intelligence for a new era of asset management, maintenance, and operations. IBM Maximo extends its market leading CMMS/EAM platform by bringing Asset Performance Management (APM) solutions together into an open, hybrid-cloud-based integrated suite, providing monitoring, maintenance and reliability data in a single platform. Maximo transforms how organizations manage their assets. Infused with advanced analytics, AI, and industry-customized applications, Maximo provides operations and reliability leaders greater insights into the drivers of success and failure within their organization. Clients report transformative results: including downtime being reduced 5-20%, labor utilization increased 10-20%, inventory needs decreased by 20-30% and asset utilization up 3-5%. With CMMS/EAM and APM applications at our clients fingertips, they gain 360-degree operational visibility into their assets for faster ROI, increased productivity and a broader range of deployment options. Maximo is used by the largest companies in the world including 10 of the 20 largest oil and gas providers, 9 of the 18 largest diversified utilities, and 16 of the 24 largest automotive makers. Reinventing enterprise operations requires a complete view of asset management, best of class tooling and a trusted partner – with the Maximo Application Suite, IBM provides innovation to further enable clients to ultimately create smarter operations, and a smarter business.

IBM Maximo Details
Website
Discussions
IBM Maximo Community
Languages Supported
Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Chinese (Simplified)
Product Description

IBM Maximo, when combined with the power of IoT data from people, sensors and devices, can provide warning signals from assets—reducing unplanned downtime and increasing operational efficiency. With this data, it also enables near real-time visibility into asset usage across multiple sites, extends the useful life of equipment, improves return on assets and defers new purchases. Watch the video below to see it in action.

How do you position yourself against your competitors?

IBM is a leading supplier of top-ranked solutions including Maximo Asset Management, Predictive Maintenance and the Watson Internet of Things platform. IBM Maximo solutions support more asset types and offer more in-depth industry support than any of the other EAM products. IBM offers a reliable solution that delivers long-term value and agility, as well as the specific functionality required by asset-intensive industries like utilities, oil and gas, manufacturing, transportation and life sciences. 

IBM Maximo operates on a common service-oriented platform, enabling information and process visibility, control and automation across assets in the enterprise, unlike other products which offer limited visibility and no automation or integration across asset types.

Maximo solutions have a record of success in the industry, and they have had the leading overall market share in their class for the past five years.

Seller Details
Seller
IBM
Ownership
SWX:IBM
Company Website
Phone
1-866-277-7488
Year Founded
1911
HQ Location
Armonk, NY
Total Revenue (USD mm)
$77,147
Twitter
@IBM
617,859 Twitter followers
LinkedIn® Page
www.linkedin.com
519,733 employees on LinkedIn®
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

Steve H.
SH
Overview Provided by:
Steve Hopley
Digital Strategist, IBM AI Applications
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IBM Maximo Screenshots

IBM Maximo Demo - Detailed work orders and workflow keep technicians productive and focused
IBM Maximo Demo - Role-based intuitive workspaces help prioritize work, approvals, escalations, KPI’s.
IBM Maximo Demo - Next-gen mobility with AI and A/R assistance
IBM Maximo Demo - Gain insights into the health of your assets
IBM Maximo Demo - Use AI-powered visual inspection to monitor assets and outputs and spot issues instantly
IBM Maximo Demo - Use all your data to move to more predictive maintenance
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IBM Maximo Reviews

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SM
VP of Project
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
(Original )
Business partner of the seller or seller's competitor, not included in G2 scores.
IBM Maximo
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Praba k.
PK
Maximo Database Administrator
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
IBM Maximo
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Muhammad H.
MH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The Commodity Groups and Codes in the Item Master application provides a way for us to analyze spending by product type (based on Commodity), it can also be used to generate an accurate report to the management. While the Item Classifications and Attributes can be used to accommodate the technical specification of items and to identify similar object. Review collected by and hosted on G2.com.

What do you dislike?

Customization is sometimes required but can be done. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In order to maximize the functionality of the system, I highly recommend that during the implementation, the Material Classification with their Attributes and the Commodity Groups and Codes are also implemented, it is required a good data preparation (to prevent “garbage-in, garbage-out”), but also end up with an excellent result. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

By properly implementing the Material Classification with their Attributes in the Item Master application and also by utilizing the right Commodity Groups and Codes, I realized that we have actually improve the functionality of the system, easy to filter/search for items and easy to manage our Items which is required to support the Maintenance activities. Review collected by and hosted on G2.com.

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Mirel D.
MD
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

"Maximo is doing a great job helping us with maintenance and asset management. Review collected by and hosted on G2.com.

What do you dislike?

Nothing everything about IBM Maximo is great Review collected by and hosted on G2.com.

Recommendations to others considering the product:

"IBM Maximo is so much more than an asset management solution – it tells you everything you need to know about your assets accurately and at the right time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

"Live data from Maximo helps us spot patterns, schedule preventive maintenance, and avoid downtime. Review collected by and hosted on G2.com.

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IBRAHEEM A.
IA
Emergency Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Filtering capabilities and resources database Review collected by and hosted on G2.com.

What do you dislike?

The user assignment cannot be downloaded from the main screen Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It work order can be measured and detected and allow to set clear KPI’s Review collected by and hosted on G2.com.

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Toqwine B.
TB
Material Control Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The Multi-site capability of IBM Maximo and Integration. Review collected by and hosted on G2.com.

What do you dislike?

Cant point out a negativity because it Maximo serves me in the best way i want. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it if you want to realize a profit and efficiency in you managerial work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing different site and locations from one point. This has saved our resources in terms of unnecessary physical movements from location to location. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

You can assign as many ticket and track them very easy. It's very easy to track work orders, manage all you assest accros different sites and also have a concept of hierarchy in what is lacking and has to be imporved based on statistics. Review collected by and hosted on G2.com.

What do you dislike?

Info available to look and solve smaller issues that might rise during usage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Provides great connections on the remote sites and especially is great on ticketing purposes, easy to familiarize with and utilize the system. Review collected by and hosted on G2.com.

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IO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of use and the metrics to monitor performance and output Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the menus can be a bit daunting Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Learn the basic menu items and take time to understand the different dashboards and you will be fine. Maximo is a very powerful tool when used correctly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maximo has helped my organization grow exponentially in terms of performance improvement and efficiency by tracking lost time and improving work process flow Review collected by and hosted on G2.com.

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HK C.
HC
Senior Designer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Speed and easy to use software for better performance and management Review collected by and hosted on G2.com.

What do you dislike?

Nothing yet but I am using this time to time what in future experience Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to use and good to management Review collected by and hosted on G2.com.

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Raza Usmani M.
RM
Technical Team Lead - Customer Experience Applications
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

UI Design

Ease of use

Speed and Robustness Review collected by and hosted on G2.com.

What do you dislike?

Issues arising with Messaging Queue

Java IO errors on Exceptions Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automation in Plant Maintenance

Scheduled Preventive Maintenances

Track record of Assets and Tools Review collected by and hosted on G2.com.

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QC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

User-friendly. A wide variety of instructional courses for individuals, partners and other developers to customize and release. Service absolutely managed. Uses serverless software, for example logical applications. The program can be trained in field-specific conditions, which is a nice feature. The extension module of the query is explicitly designed for simple use. Review collected by and hosted on G2.com.

What do you dislike?

Thirth party integration with applications can be increased. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can use the system in the middle. It is very easy to use and convenient compared to its competitors. The use of the product I strongly recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The system offers fast data access and saves time. Deep connections disclose sophisticated artificial intelligence features ready to use. You can learn to understand specific conditions in the area. Review collected by and hosted on G2.com.

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BS
Sr. Quality Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has many potential but the main thing we enjoyed is the work planning functionality. It also helped us maximize the life cycle of the asset that was in fact unexpected. Review collected by and hosted on G2.com.

What do you dislike?

We had to make a little shift in administration and authority. Nonetheless, it has always shown us that change is good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please use this tool to its fullest because it provides more features to help us measure cost of resources and encourage monitoring. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking all laptops, cursor, etc. across our various branches was hard. Nonetheless, for our management team, product handling has become very straightforward since Maximo. This promotes a more integrated network for asset management. It can also be modelled according to the company's needs. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Provides good connection even in remote areas. Good IBM tool for ticketing purpose, includes ITIL practices as well Review collected by and hosted on G2.com.

What do you dislike?

Little improvement required for front GUI and look of this product Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Over good tool for clients, which are already using IBM maximo tool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Can assign multiple tickets at one time. Easy to track and manage tickets Review collected by and hosted on G2.com.

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UG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The versatility and simplicity, there are a lot of fields that can be customized and is simple to do it. Once you are familiarized on how to use it Review collected by and hosted on G2.com.

What do you dislike?

lack of training of info available to look for issues. It looks like getting support is confusing and long waits Review collected by and hosted on G2.com.

Recommendations to others considering the product:

get training first and all the info about implementation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

having an effective customer report and logs Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to create new app with application designer.

I like the OSCL HTTP integration framework. It's very easy to use. Review collected by and hosted on G2.com.

What do you dislike?

sometime ui is not intituive. Hard to find feature.

Maximo documentation is hard to find. Not a lot of example. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's very power full. I recomand it for organisation that want to improve their process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use maximo for timesheet in our business. Review collected by and hosted on G2.com.

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AP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Capable and has amazing industry verticals which set Maximo apart from all competitors. The addition of HSE manager was a great value and the recent Supply Chain functionalities enhancement were spot on. Overall, when it comes to having an out of the box product with deep industry understanding, Maximo is the way to go. Review collected by and hosted on G2.com.

What do you dislike?

The product lacks standards business processes, just like SAP, Maximo must ship with standard business process. Stressing on the same point, I'd rather spend time and money understanding the standard business process and using it as a starting point than having the absolute freedom to create whatever because this is where "replicating legacy systems" starts Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maximo is a very complex system that can be configured to your exact needs. While there is some upfront learning curve, once you get the hang of it, you're only limited by your imagination as to what you can solve with Maximo. We've tracked everything from people, to refrigerant, to timecards, to schematics, and so much more. Review collected by and hosted on G2.com.

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PM
QA Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Maximo has many features that helps maintain the Asset Management life cycle. The feature that I like the most is how you can clone the out of the box application and clone them and make changes as per your business needs. Review collected by and hosted on G2.com.

What do you dislike?

Maximo is not user friendly. Most of the screens has lots of fields which are all not used. It requires many training sessions for the users to start using Maxio Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maximo has helped solve many of the Business problems , like allowing the capability to customize the screens. We are able to customize the work order screen to create a light version and the business is happy. Review collected by and hosted on G2.com.

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CW
Sotware Developer and Integrater
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Maximo does everything we need it to. I like how it does everything that our business partners want it to, and how it integrates with multiple systems of ours. Review collected by and hosted on G2.com.

What do you dislike?

I'd love to see it scale a bit better. Maximo can be deployed to multiple servers, but I'd really love to see a Docker implementation. It comes with a SOAP service, but a REST service would also be better. Maybe this is around in future versions, but it seems absent in 8.5.

The future is here, and we're anxious to see somethig faster and more scaleable. I hope to see what the future holds at Think. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We need to create Work Orders and everything related to work orders. The system offers excellent integrations with our own internal systems, and does everything that our business partners want it to. Review collected by and hosted on G2.com.

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IO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is a system of choice. From Work Management to integration with ERP system Maximo has been a good choice. With years of experience this is a mature system Review collected by and hosted on G2.com.

What do you dislike?

In few words: Field mobility capability. The mobility interface does not live upto expectation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tool of choice for Work Management and slowly transitioning onto APM capability Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It’s an easy to use and navigate interface. Review collected by and hosted on G2.com.

What do you dislike?

It could be more efficient. Seems like there’s a lot more things that it could implement to improve functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it for work orders and keeping track of time for payroll purposes. Review collected by and hosted on G2.com.

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AO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Maximo has significantly improved work management for our field employees and compliance. Review collected by and hosted on G2.com.

What do you dislike?

We have been unable to get Maximo Anywhere and Maximo Spatial working. We had made some strides in getting Spatial working, but then that got broken with a Maximo update to the product. IBM doesn't seem to support the Anywhere and Spatial products like they do the main Maximo product. Currently bugs in both products are delaying/preventing a rollout.

Maximo now has a Cognos offering, but little is shared about how that can be integrated with our existing Cognos implementation. In fact, I have been unable to get information from Maximo, and the Cognos team differs to the Maximo team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Work managemenet for all of the field employees. Simplified and streamline entry of Safety, Security and Pipeline events. streamlined management of the company's fleet; Improved maintenance of our Compressor stations. We would like to further enable the field with mobility and access to our GIS/PODS data, but the Anywhere and Spatial products are not working. Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Maximo has helped enable our business to have an all-in-one solution for Asset Management and Tools Calibration. Similarly, Maximo is one of the few (if not the only) EAM system which is compliant with the FDA 21 Part 11 (electronic records and digital signatures). Coming from a medical device industry, this has been paramount for us. Review collected by and hosted on G2.com.

What do you dislike?

In order to fully tap into all of the capabilities Maximo offers, you need to add various other "bolt-ons" or additional solutions offered by IBM. Would really like to see these included in the base Maximo offering. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a standardized, global solution to manage all of our Enterprise Assets in a medical device industry. Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Maximo's configurability sets it apart from the competition in that it doesn't require a high degree of specialized technical knowledge to configure it to support specific business requirements and cater to pockets of excellence within the company or to lend agility to the business when requirements change. Review collected by and hosted on G2.com.

What do you dislike?

At this time there is nothing I don't like about this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's great! Maximo has been in the leader's quadrant by Gartner and the Arc Advisory Council for the past 11 - 12 years running. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maximo enables effective and efficient asset, work, and inventory management for operations and maintenance organizations within a company. The capabilities provided cover a wide array of requirements shared across many verticles such as industrial, comm, transportation, aviation, oil & gas, and manufacturing. The benefits are high end-user buy-in which results in accurate data collection for detailed analysis to facilitate continuous improvement. Review collected by and hosted on G2.com.

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DE
Solutions Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Maximo is focused on assets -- not tasks or people or cost . Everything is centered around the asset. Review collected by and hosted on G2.com.

What do you dislike?

UI. The UI is extremely outdated and it has become very difficult to sell to younger users who expect a modern UI and UX. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Train your staff and understand predictive maintenance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unplanned outages, planning and scheduling workforce, service desk consolidation. Reduced workforce, lower overall IT cost due to consolidation. Review collected by and hosted on G2.com.

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AS
Maximo Solution Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Maximo has great capabilities for Asset and work management. As any other tool there are some shortcoming but I hope they will be addressed in near future. Review collected by and hosted on G2.com.

What do you dislike?

Maximo lacks some of the core features such as standard adapters for Document management system, ARIBA etc. It is too flexible and that open up for changes to core functions of tool impacting its overall behavior. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Asset and Work Management. Review collected by and hosted on G2.com.

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IBM Maximo User Ratings

7.5
Ease of Use
Enterprise Asset Management (EAM) Average: 8.2
7.3
Quality of Support
Enterprise Asset Management (EAM) Average: 8.1
6.2
Ease of Setup
Enterprise Asset Management (EAM) Average: 6.9
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IBM Maximo Categories on G2

Enterprise Asset Management (EAM) Software
Asset Performance Management Software

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