# Hostfully Reviews **Vendor:** Hostfully **Category:** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental) **Average Rating:** 4.5/5.0 **Total Reviews:** 62 ## About Hostfully Hostfully is the all-in-one platform designed for vacation rental professionals seeking efficient growth. Manage listings seamlessly across Airbnb, Vrbo, Booking.com, Homes and Villas by Marriott, and over 100 other integrated platforms and services. Use our direct booking sites, automate routine operations such as calendar synchronization, streamline team assignment and coordination tasks, and centralize guest communications. These tools help reduce operational stress and increase efficiency regardless of your property count. Beyond the basics, Hostfully delivers standout features to elevate the guest experience and improve your bottom line. Our award-winning digital guidebooks provide local recommendations, property details, and check-in instructions, reducing repetitive questions. Hostfully devices monitor and control property access and manage on-site operations. With regular feature releases, you’ll always have a platform that evolves with your business. Discover what Hostfully can do for you. Get started today! We’re proud to be celebrating 10 years in the vacation rental tech space, serving property managers on every continent. Hostfully is trusted by thousands of businesses in over a dozen time zones, operating in 13 languages with more on the way. Whether you're managing properties in Paris, Patagonia, or Perth, Hostfully speaks your language, literally and operationally. ## Hostfully Pros & Cons **What users like:** - Users value the **exceptional customer support** from Hostfully, ensuring a seamless experience and effective management for their rentals. (18 reviews) - Users value the **integrated calendar** and seamless syncing of listings across channels with Hostfully's Channel Management. (10 reviews) - Users praise the **ease of use** of Hostfully, highlighting its intuitive interface and efficient automation features. (8 reviews) - Users find the **onboarding experience exceptional** , with supportive managers ensuring a smooth transition and thorough learning. (8 reviews) - Users love the **easy integrations** offered by Hostfully, making management simple and efficient with automated tools. (7 reviews) - Users value the **automated messaging** feature of Hostfully, which significantly enhances efficiency and guest management. (6 reviews) - Features (5 reviews) - Users value the **seamless integrations** with channels like VRBO and Airbnb, enhancing overall property management efficiency. (4 reviews) - Users praise the **effective booking management** that enhances efficiency and provides instant updates on booking statuses. (3 reviews) - Users value the **seamless calendar management** of Hostfully, appreciating its color coordination and flexibility in bookings. (3 reviews) **What users dislike:** - Users face significant **integration issues** with Hostfully, particularly with syncing and connecting to third-party platforms. (5 reviews) - Users find Hostfully **lacking essential features** like AI support and full mobile functionality, complicating property management. (5 reviews) - Users experience significant **software bugs** , leading to crashes and slow performance across both the app and website. (5 reviews) - Users find the **complexity of features** overwhelming, requiring expert knowledge to fully utilize Hostfully's potential. (3 reviews) - Users feel that the lack of a **dedicated mobile app** limits usability, causing difficulties in property management on the go. (3 reviews) - Users express frustration with **poor customer support** , particularly during busy weekends, impacting their overall experience. (3 reviews) - Booking Issues (2 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) - Users feel the app has **limited features** , requiring a computer for bookings and lacking versatile messaging customization. (2 reviews) ## Hostfully Reviews ### 1. Outstanding Onboarding and Comprehensive Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Newton P. | Financial Services Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Hostfully?** I have had my property on Airbnb for about three years; however, I didn't have in-depth knowledge of the different PMSs. However, with my research, I found that Hostfully is a more complete solution for the management of your properties, regardless of how many properties you have. Their onboarding process was excellent. My onboarding person was Kana Gordon. She is very knowledgeable, on top of emails with quick responses to your inquiries, and more importantly, FRIENDLY and easy-going in her approach to onboarding the clients. I would definitely recommend Hostfully as a PMS and Kana Gordon as the onboarding specialist. **What do you dislike about Hostfully?** It is not the cheapest PMS in the market. **What problems is Hostfully solving and how is that benefiting you?** Even though I have had my property on Airbnb for three years now, when I first listed it as a short-term rental, I initially wanted to list it in multiple places, such as Vrbo and Booking.com. However, managing the different calendars and platforms proved too complicated. Hostfully solves all that and more. I am pleased with Hostfully and how it will help me expose my rental through the different rental aggregators **Official Response from Raymond Chizanga:** > Thank you, Newton, for the thoughtful and detailed review. We're so glad to hear that Hostfully has helped simplify your property management and made multi-channel listing much more manageable. It's especially rewarding to know that Kana Gordon made your onboarding experience smooth, responsive, and welcoming. We appreciate your note on pricing and are committed to continuing to deliver value that matches your investment. Thank you for trusting us with your business and for the recommendation. - The Hostfully Team ### 2. Hostfully has a lot of upsides very little downsides **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Hostfully?** Hostfully as a white label property management booking software solution serves well in allowing multiple properties to be listed and properly accessed internally with universal and global rules, settings, and customization in place. Integration with 3rd party partners extends capabilities and can enhance a business with automation and extended services. Editing/changing reservation information, adding/removing/editing all line items including custom manually entered ones per reservation is incredibly helpful. Custom template notifications for management, consignment owners, and guest renters with trigger settings is terrific. Livechat support has been very helpful at times, though not always available. **What do you dislike about Hostfully?** Weaknesses include: 1. no place to take or store payment information. 2. no support for disputes or chargebacks (kicks out to payment processing partner) 3. no changelog history for when reservations are edited 4. Multiple glitch bugs remain unaddressed for long periods of time, specifically with regard to duplicate, triplicate, and quadriplicate automated entrees on line items - especially on older reservations or anytime an add-on is added/removed/changed internally... This has a high cost expense to me as a property manager as it destroys invoicing, paired with lack of a changelog history it has cost me tens of thousands of dollars in the past year alone. 5. No "archive" for past pipeline activities. 6. Add Ons section needs a complete rehaul - development team is aware of this and currently working on it. In relation to categories, sections, organization, upselling etc **What problems is Hostfully solving and how is that benefiting you?** My business is STRESS FREE RVS, primarily focused on RV and trailer rentals in San Diego and Southern California. Hostfully provides me with booking software for handling reservations directly. **Official Response from Raymond Chizanga:** > Thank you, Michael, for the detailed and candid feedback. We're glad to hear that Hostfully's flexibility, customization options, and integration capabilities have been valuable for managing your RV and trailer rental business. Features like editable reservation details and custom template notifications are designed to support exactly the kind of operational control you've described. We also sincerely appreciate your thorough notes on the areas where improvement is needed, especially around invoicing, changelog visibility, and the Add-Ons section. Your input is invaluable and has been shared with our team as we continue to improve the platform. - The Hostfully Team ### 3. A Great PMS for Simplifying Daily STR Operations of All Sizes **Rating:** 4.5/5.0 stars **Reviewed by:** Alex A. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Hostfully?** Hostfully has been a reliable and intuitive platform for managing my short-term rentals, and it’s played a major role in keeping my operations organized and efficient. I really appreciate how easy it is to navigate - especially when coordinating calendars, connecting channels, and managing guest communication across multiple properties. The customer support team is consistently responsive and genuinely helpful, which gives me confidence when onboarding new listings or troubleshooting small issues. Integrations like PriceLabs sync smoothly, and the overall workflow feels thoughtfully designed for hosts who want to streamline their day-to-day tasks. While there’s always room for any software to continue evolving, Hostfully has been a strong, user-friendly solution that helps my business run more smoothly. **What do you dislike about Hostfully?** They have recently updated their interface and that has come with some issues. Their team was quick to make the corrections needed to bring the software up to speed, though. **What problems is Hostfully solving and how is that benefiting you?** There were some small integration issues with the Title and Listing Descriptions. There were other items that were not being transferred immediately to the OTAs. All of this was post interface update and has not been an issue in some time, though. **Official Response from Raymond Chizanga:** > Thank you, Alex, for the detailed and thoughtful review. We're glad to hear that Hostfully has helped simplify your short-term rental operations and that the platform’s intuitive design, reliable integrations, and responsive support have made a meaningful difference for your business. We appreciate your patience and understanding during the recent interface update and are happy to hear those issues were quickly resolved. Your insight is valuable, and we’re committed to continually improving and supporting your success. - The Hostfully Team ### 4. Full support on Templates and Triggers **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron D. | Manager / Adminstrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Hostfully?** I really find the ease of use and the customer support, as well as the integration of other platforms, which make things smooth and easy. Two thumbs up, definitely! **What do you dislike about Hostfully?** There are down times, of course, and at times glitchy due to maintenance or updates, but then again, that is understandable. **What problems is Hostfully solving and how is that benefiting you?** Hostfully is the hub for other apps and smart integrations, bringing everything together for a seamless transaction. For me personally, the support I get whenever I have a question, I find the help, or at the very least, the genuine effort to help resolve my questions. The chatbot (Sloth), too, is super helpful. **Official Response from Raymond Chizanga:** > Thank you, Aaron, for the thoughtful and balanced review. We’re glad to hear that the platform’s ease of use, integrations, and support have made your experience smooth and efficient, and it’s great to know tools like Sloth are helping along the way. We also appreciate your understanding when it comes to occasional downtime during updates, we’re always working to make the platform more stable and reliable. Your feedback means a lot to us. The Hostfully Team ### 5. Exceptional Team and Continuous Product Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Hostfully?** This might be strange feedback for a SaaS but - the people. Having been a customer for 6+ years now, it has been amazing to get to know the people behind the product. From the founders to the tier 1 support team, the Hostfully team is truly dedicated to their clients' success and continually invests in improving the product, expanding the integrations zone, and eliminating the many headaches that come with property management in the vacation rental space. Our team lives and breathes on Hostfully, and we couldn't manage our 60+ units without it. **What do you dislike about Hostfully?** Limited analytics and data tools. Lack of reliable infrastructure to handle complex owner statements. **What problems is Hostfully solving and how is that benefiting you?** Seamless Channel Management, a reliable integration hub for 12+ other software our business uses, a unified inbox with AI capabilities, which makes guest communication streamlined. **Official Response from Raymond Chizanga:** > Thank you for the incredible feedback and for being a valued customer for over six years, it means a great deal to hear that the dedication of our entire team, from founders to support, has stood out and made a lasting impact, we're proud that Hostfully plays such a central role in managing your 60+ units and serves as a dependable hub for your operations, we appreciate your honest notes on analytics and owner statement infrastructure, and we’re committed to improving those areas, your success drives everything we do. - The Hostfully Team ### 6. Very poor based on the expectations got during the selling process **Rating:** 1.5/5.0 stars **Reviewed by:** Luis A. | Owner of the company, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Hostfully?** That I can connect to other channels that I was not able to with the previous PMS I had. **What do you dislike about Hostfully?** Where to start! It's been a sad journey. They sell it as it will connect seamlessly with the top channels and it's not at all true. Airbnb was not too bad, but the connection with booking.com has been a nightmare. Not at all a seamless integration. They don't know and they don't tell you specific inputs to correctly set it up and in the mean time you are missing out reservations. The payment system with Stripe is complex and you can get claims by fraudulent guest and loss money. Much more work vs. automation. Their what'sapp connection is not bidirectional and they haven't fix I. You can't send attachments to the customers as they stated, the system does not work. You need to become an expert in the system to maximize the investment. Their customers support is reliable but take too much time to answer and some times does not have the answer. In summary they spend a lot in selling but their PMS does not deliver. **What problems is Hostfully solving and how is that benefiting you?** I was able to connect with VRBO, which in the past PMS I was not. I can get some, very little bookings from them no direct bookings **Official Response from Raymond Chizanga:** > Hi Luis, Thank you for sharing your experience. While it's tough to read that we’ve fallen short of your expectations, we truly appreciate the honest feedback. It helps us grow and better support our customers. We’re glad to hear that Hostfully has allowed you to expand your channel connections beyond your previous PMS. That said, we’re genuinely sorry that the transition hasn’t been smooth, especially with Booking.com and the setup complexities. Integrations with OTAs can sometimes be tricky, and we know how critical it is to get them working seamlessly. We also note your feedback about payments, WhatsApp messaging, and the learning curve. We’re actively working to improve platform functionality and documentation and are currently exploring more robust ways to simplify the setup experience and enhance messaging tools. We’re sorry we haven’t delivered the experience you were promised. Our team is reviewing your comments closely and will continue working to improve the areas you’ve mentioned. If you’re open to it, we’d love to connect with you directly to make things right and better understand your specific use case. Thanks again for taking the time to leave this review. ### 7. A Powerful, Evolving Platform That Grows With You **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Hostfully?** Hostfully has been a great solution thanks to its strong integrations and multi-channel support, which make managing listings much easier. I use the software every single day, and it’s incredibly effective whether you’re managing just one property or a growing portfolio. The automations and guest-communication features save us a ton of time, and their customer support is consistently responsive and helpful. The platform scales well as we grow and offers a clean, modern user experience. I recommend Hostfully to all of my clients because it has truly become an essential part of our operations. **What do you dislike about Hostfully?** In my experience, the mobile app can feel somewhat limiting, as a few features I rely on in the desktop version are missing or harder to access, which slows me down when I’m managing properties on the go. Many times I just end up using Hostfully through my phone’s browser so I can access everything I need. I’ve also noticed that some features feel less mature or not fully built out yet, though I know Hostfully is always evolving and actively listening to customers, so I tend not to worry too much about it. Notable areas that could use more depth include parts of the owner portal and a few specific integrations. Additionally, there are occasional syncing issues that can cause listings to display inaccurately. **What problems is Hostfully solving and how is that benefiting you?** Hostfully is solving a lot of the day-to-day operational challenges that come with managing short-term rentals. It centralizes all my channels, keeps my calendars and rates synced, and automates guest messaging so I’m not constantly juggling manual tasks. Having everything in one place, including integrations, workflows, owner tools, and guest communication, saves me hours each week and reduces errors. It also gives me confidence that my listings are accurate and my guests are getting timely information, which ultimately helps me deliver a better experience and scale my business more efficiently. **Official Response from Raymond Chizanga:** > Thank you for the detailed and thoughtful review, we're glad to hear that Hostfully has become an essential part of your daily operations and that the platform’s integrations, automations, and guest communication tools are helping you save time and scale effectively. We appreciate your honest feedback on the mobile app and specific features that could benefit from further development, and we’re committed to improving those areas as we continue to grow. It's great to know that Hostfully is helping you centralize your operations and deliver a better guest experience. - The Hostfully Team ### 8. Fast, Modern Software with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Hostfully?** It very quick compared to other software systems I have used before and more modern. The account manager I have is really supportive and really cares about my account - this is something that is hard to find so a special thank you to Kana Gordon. When switching over from one platform to another it's learning from scratch again and the support is spot on with anything I need help with. **What do you dislike about Hostfully?** Not having a contact number for quick fixes. **What problems is Hostfully solving and how is that benefiting you?** Being a better business is our aim and Hostfully is helping us do this. **Official Response from Raymond Chizanga:** > Thank you, Maxwell, for the thoughtful review. We're glad to hear that Hostfully’s speed and modern design have stood out compared to other platforms you've used. It's especially rewarding to know that Kana Gordon’s support has made a difference in your transition and ongoing experience. We appreciate your note about the need for a contact number and will keep that in mind as we work to improve accessibility. It's an honor to support your business as you continue to grow and strive for excellence. - The Hostfully Team ### 9. Intuitive, Customizable, and Outstanding Support—Best PMS Experience Yet **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Director and Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Hostfully?** It is intuitive and user friendly. Customer support is excellent and comes in many different forms AI, in person chat, online video calls etc. The ability to customise financial reports is invaluable for someone managing other peoples' properties and saves a huge amount of time compared to previous spreadsheet experiences. I have tried 3 previous PMS softwares but this has been the best experience by far **What do you dislike about Hostfully?** Being asked for a review after every minor interaction is a bit tedious but not a major issue **What problems is Hostfully solving and how is that benefiting you?** It makes messaging guests very easy irrespective of which channel they book through or if they are direct bookings. It integrates easily with all of them. The facility for automated messaging is very flexible and powerful and saves significant time. Customisable reports (and support in customising them) saves an incredible amount of time at the stressful 'end of month' deadline **Official Response from Raymond Chizanga:** > Thank you, David, for the detailed and thoughtful review, we're so glad to hear that Hostfully has been your best PMS experience yet and that the intuitive interface, flexible automations, and customizable reports are saving you valuable time. It's great to know our support team has been helpful across different formats and that the platform is making a real difference in managing guest communication and owner reporting, we appreciate your feedback about review requests and are always working to improve every part of the experience. - The Hostfully Team ### 10. Centralized & Integrated VR Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Hostfully?** All channels are integrated into one platform, automated messaging, guidebook and upsell functions make managing about 20 vacation rentals much more efficient and allows our team more time to focus in increasing profits and guest satisfaction. We are able to be proactive rather than reactive! The onboarding process with Pablo was smooth and well guided, allowing us to thoroughly learn the system rather than just automating or self guiding. Our customer success manager, Tracy, is always available and happy to help with any inquiry or improvement. **What do you dislike about Hostfully?** There are a few amenities and other minor settings that don't translate across all channels - extra double checks are required. **What problems is Hostfully solving and how is that benefiting you?** All bookings are in one spot and makes managing vacation rental bookings a breeze! Automated messaging/templates/triggers takes away the constant need to check for bookings and maintain immediate responsiveness and constant monitoring as a host. **Official Response from Raymond Chizanga:** > sThank you for the detailed and insightful review, we're thrilled to hear that Hostfully has helped streamline your vacation rental operations and given your team more time to focus on profitability and guest satisfaction, it's great to know that the onboarding experience with Pablo was smooth and that Tracy has continued to be a supportive resource, we appreciate your note about amenity translation across channels and are always working to improve consistency and reliability throughout the platform. - The Hostfully Team ### 11. Outstanding Features and Exceptional Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle G. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Hostfully?** I like Hostfully for the range of features and integrations as well as how very clearly they are making improvements for Property Managers. However, Hostfully would not be as good as it is without Kana Gordon. She's been the most amazing onboarding support team member I've ever had and I love working with her. I won't speak to anyone else if I can avoid it. **What do you dislike about Hostfully?** Nothing at all. Hostfully is always improving. **What problems is Hostfully solving and how is that benefiting you?** Hostfully allows me to manage a large portfolio by making sure all communication is in one place and we can list on multiple channels without doubling up our admin. **Official Response from Raymond Chizanga:** > Thank you, Kyle, for the fantastic review. We're thrilled to hear that Hostfully’s features and integrations are helping you manage your portfolio efficiently and that our ongoing improvements are making a difference. It's especially rewarding to hear about the positive impact Kana Gordon has had on your onboarding experience; her dedication and expertise truly set the tone for our commitment to customer success. - The Hostfully Team ### 12. Robust Channel Integrations with Above-and-Beyond Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Hostfully?** Hostfully is very robust. It connects with multiple booking channels and integrations, but what I like best is the customer service. The Onboarding and Support teams go above and beyond. **What do you dislike about Hostfully?** Nothing that I have found so far. It has been great. **What problems is Hostfully solving and how is that benefiting you?** It keeps me organized and has all of my guest and booking information in one place. **Official Response from Raymond Chizanga:** > Thank you, Jennifer, for the thoughtful and positive review. We’re so glad to hear that Hostfully is helping you stay organized and manage everything in one place, and it’s especially rewarding to know that our onboarding and support teams have gone above and beyond for you. We truly appreciate your trust and are excited to continue supporting your success. The Hostfully Team ### 13. Integrated Calendar Across Channels Is a Game-Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah d. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Hostfully?** What I like most is the integrated calendar across channels. I also like the automatic communications for guests once they were set up. I also like the fast respond time by the property management team. **What do you dislike about Hostfully?** I wish it had more AI functionality to respond to guest issues, so I wouldn't have to. The set up is very finicky. It takes a while to learn the different channels. Financial reporting also could be easier to use. **What problems is Hostfully solving and how is that benefiting you?** Integrated calendar is key. **Official Response from Raymond Chizanga:** > Thank you, Deborah, for your thoughtful feedback. We're glad to hear that the integrated calendar and automated guest communications have been helpful tools in simplifying your operations. It's also great to know our team’s response time has met your expectations. We appreciate your suggestions around AI functionality, channel setup, and financial reporting, and will continue working to make those areas even more intuitive and powerful. - The Hostfully Team ### 14. Industry-Leading Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Hostfully?** I love how ingrained in the industry Hostfully is. It's not just a platform, but a resource for the best practices and the most seamless way to advertise your property in as many places as possible. Their support is top notch and I'm thrilled to use their software! I use it every day and it had changed my business in a beatufiul way. **What do you dislike about Hostfully?** I find some of the features hard to figure out how to maximize use, but connecting with the onboarding team solves all of that, and they help setup your account seamlessly and in the best way to maximize performance. **What problems is Hostfully solving and how is that benefiting you?** Hostfully simplifies the moving parts of hosting while maximizing ease and opportunities. **Official Response from Raymond Chizanga:** > Thank you for the fantastic review. We're so glad to hear that Hostfully has become both a valuable platform and a trusted resource in your business. It's great to know the software is helping you advertise more effectively, streamline your operations, and make everyday hosting more manageable. We appreciate your note on feature navigation and are happy the onboarding team has been able to guide you through setup and optimization. - The Hostfully Team ### 15. ⭐️⭐️⭐️⭐️⭐️ Outstanding Platform & Service – A Must-Have for Vacation Rental Managers! **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando D. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Hostfully?** What I love most is that Hostfully strikes the perfect balance between cutting-edge technology and real human support. They listen to feedback, roll out meaningful updates, and go above and beyond to ensure their customers succeed. **What do you dislike about Hostfully?** The only negative is that it's missing a way to easily search for past owner's report. **What problems is Hostfully solving and how is that benefiting you?** It's too many problems to list but in summary it saves me time, saves me money, makes me money, and keeps my guests happy. **Official Response from Raymond Chizanga:** > Hi Fernando, Thank you so much for your thoughtful review! We're thrilled to hear that Hostfully is helping you save time, increase revenue, and keep your guests happy — that's exactly what we aim for. 🙌 It means a lot to us that you appreciate both the power of our platform and the support behind it. We believe great tech should always come with great people, and we're glad that's been your experience. We also appreciate the feedback on accessing past owner reports more easily. That note is with our product team, and we’re always exploring ways to make the platform even more intuitive. Thanks again for being part of the Hostfully community. We're excited to keep growing with you! ### 16. Kana & Hostfully PMS are highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Big Bear P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Hostfully?** My onboarding manager Kana Gordon has made the difference - Kana is very thorough and knowledgeable with the development process and database - she provided new ways for us to do business and present, client-facing solutions. **What do you dislike about Hostfully?** There is one data field that does not import into rental channels, that field is the license number and expiration date. **What problems is Hostfully solving and how is that benefiting you?** Hostfully allows us to broadcast to multiple channels, with automated operations. **Official Response from Raymond Chizanga:** > Thank you for the kind words and thoughtful feedback. We're so glad to hear that Kana Gordon made a meaningful impact during your onboarding and helped you discover new ways to enhance your business and client-facing processes. We appreciate you pointing out the issue with the license number and expiration date field not importing and will pass that along to the team, it's great to know that Hostfully’s automation and channel broadcasting features are supporting your operations effectively. - The Hostfully Team ### 17. Good platform at the best price in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Hostfully?** I use hostfully for about 40 listings. It works quite well for posting listings on multiple platforms like VRBO and Airbnb. It is by the cheapest PMS that I have found and it does a great job. All of the request I had for updates were implemented into the software which is great. Customer support ai is really good and when they cant answer a real person usually responds in less than 20 min. Pretty impressive tbh. I have no reason to switch. **What do you dislike about Hostfully?** sometimes it is slow to sync with calendars which can be annoying but i'm not sure they can do anything to speed that up. **What problems is Hostfully solving and how is that benefiting you?** STR mgmt. **Official Response from Raymond Chizanga:** > Hi Adam, Thank you for taking the time to share your experience! Managing around 40 listings is no small feat, and we’re thrilled to hear that Hostfully has been a reliable and cost-effective partner in your short-term rental journey. It’s especially great to hear that your update requests have made their way into the platform — we pride ourselves on listening to our customers and building with your needs in mind. And thank you for the kind words about our support team (and our AI)! Quick, helpful responses are something we always aim for. We appreciate the note on calendar sync times. While third-party platforms impact some of that timing, we're always exploring ways to optimize what we can. Thanks again for your trust, we're glad to be the platform you have no reason to leave! ### 18. Property owner **Rating:** 4.5/5.0 stars **Reviewed by:** Debbie T. | Owner and property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Hostfully?** The chat support is great helping navigate situations as they come up! I also like having the app for convenience **What do you dislike about Hostfully?** The custom messaging is difficult to customize. I would like to be able to access reports from my app. **What problems is Hostfully solving and how is that benefiting you?** Keeps all OTA info in one place for ease for gathering info and making informed decisions **Official Response from Raymond Chizanga:** > Thank you, Debbie, for your thoughtful review, we're glad to hear that the chat support and mobile app have been convenient tools in managing your properties, your feedback on custom messaging and mobile report access is appreciated and has been noted as we work to improve the platform, it's great to know Hostfully is helping you stay organized and make informed decisions by keeping all your OTA information in one place. - The Hostfully Team ### 19. Effortless Integration and Time-Saving Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanine . | Owner/administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Hostfully?** The property management software makes it a breeze to integrate and use. Saves tons of time with using the automated messaging system **What do you dislike about Hostfully?** It is sometimes difficult to navigate on certain topics, but Kana certainly helped with answering all of my questions. **What problems is Hostfully solving and how is that benefiting you?** Integrating customer care through messaging and reviews **Official Response from Raymond Chizanga:** > Thank you for the great feedback. We're glad to hear that Hostfully’s integration and automation features are saving you time and simplifying your operations. It's also wonderful to know that Kana was able to support you with clear answers and guidance when things felt tricky to navigate. We're proud to be part of your workflow and appreciate your insight. - The Hostfully Team ### 20. Good product, great customer support and service **Rating:** 5.0/5.0 stars **Reviewed by:** Seth W. | Owner of the company., Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Hostfully?** Fantastic onboarding process. The software is very extensive but still feels simple to use once you figure it out. Their customer support is responsive and very helpful. Our account manager Marcy is extremely personable and great to work with. **What do you dislike about Hostfully?** The mobile app could really use an upgrade. I always ended up just using my mobile browser instead of the app which felt pretty clunky when you were trying to do things on the go. **What problems is Hostfully solving and how is that benefiting you?** Seamlessly brings together all the tools and channels we are using for our short term rental company into one easy to use place. **Official Response from Raymond Chizanga:** > Hi Seth, Thanks so much for the kind words. We're glad to hear the onboarding and support, especially from Marcy, have made a difference. We appreciate your feedback on the mobile app and want you to know improvements are on the way. Thanks for trusting Hostfully to help power your business. The Hostfully Team ### 21. Easy to integrate, easy to manage multiple platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Owner/Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Hostfully?** First, the integration was easier than expected and well supported by the Hostfully team. We had three Onboarding sessions included in our integration and it was very well structured - we had "homework" after each session and we could only schedule our next session once we had completed our homework. We could reach out if we were having difficulty with our homework, but that really didn't happen. My wife LOVES the messaging functionality. She really LOVES it. She uses all the triggers and LOVES how she doesn't have to review all of our listings everyday to make sure they've gotten all the messages they need before, during and after their stay. The only thing we're not using are the automatic review generations, but I'm sure we will in the near future. We also integrated with Pricelabs and that was seamless and simple. The other thing that it allowed was the integration of Booking.com. Before we signed up with Hostfully, we had an aborted attempt to set up our listings with Booking.com - very clunky and hard to correct "mistakes". With Hostfully, we just turned them on, updated a few mandatory fields and, voila!, we were getting bookings within a week of setting them up. I tell all my hosting friends about Hostfully... **What do you dislike about Hostfully?** Nothing... it does everything we want and it seems like they're constantly working to address feedback from clients. The only thing it doesn't solve for me is my accounting in Quickbooks, but that's more of a Quickbooks problem than Hostfully. **What problems is Hostfully solving and how is that benefiting you?** Managing multiple platforms (AirBnb, VRBO, Booking.com, Google Short Term Rentals, Pricelabs) in one place. Automating messaging across all these platforms with time-based triggered messages. Integrating state of the art pricing platform (Pricelabs) **Official Response from Raymond Chizanga:** > Hi Michael, Thanks so much for the kind words! It’s great to hear how our onboarding structure, seamless integrations, and automated messaging have streamlined your business. We especially love hearing how much your wife enjoys the messaging features—those triggers really do save the day! Appreciate you sharing Hostfully with your network, and we’re always here to support you both as you grow. ### 22. Exceptional Attention to Detail and Deep Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Hostfully?** Attention to detail and very knowledgeable. **What do you dislike about Hostfully?** Timescale to go live on all platforms. lots of different areas...still not completed after 4 months. **What problems is Hostfully solving and how is that benefiting you?** All issues and everything are kept together in one single space. **Official Response from Raymond Chizanga:** > Thank you for your thoughtful feedback. We’re glad to hear that our attention to detail and expertise have stood out, and that having everything in one place is helping you stay organized. We also understand your concerns around the time it takes to go live across all platforms, and we know how important that timeline is for your business. Your input is valuable, and we’re continuously working to streamline and improve that experience. The Hostfully Team ### 23. Great Channel Management Solution for Hosts **Rating:** 4.5/5.0 stars **Reviewed by:** James S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Hostfully?** Great software for hosts who want a robust channel management solution! **What do you dislike about Hostfully?** No issues to note! Overall a great software. **What problems is Hostfully solving and how is that benefiting you?** Great tool for syncing everything up and managing listings on multiple OTAs. Keeps ops streamlined and simple. **Official Response from Raymond Chizanga:** > Hal the Social Media Manager said: Thank you, James, for the great review. We're glad to hear that Hostfully is helping you streamline operations and manage your listings across multiple OTAs with ease. It's especially rewarding to know the channel management features are delivering real value without complications. We appreciate your feedback and are proud to support your business. - The Hostfully Team ### 24. Exceptionally User-Friendly Platform with Outstanding Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Hostfully?** The platform is very user-friendly, and my onboarding specialist, Kana, has been absolutely fantastic! **What do you dislike about Hostfully?** One drawback is that Hostfully does not offer a dedicated app. **What problems is Hostfully solving and how is that benefiting you?** This platform lets me manage all my properties in one place, making it possible to handle everything I need without switching between different tools. **Official Response from Raymond Chizanga:** > Thank you for the great feedback. We're happy to hear that the platform’s user-friendly design is making property management easier and more efficient for you. It's wonderful to know that Kana has been such a fantastic part of your onboarding experience. We appreciate your note about the app and understand how valuable that would be. Your input helps us continue to improve. - The Hostfully Team ### 25. Great experience for a first time PMP user in the international context of Morocco. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Leader and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Hostfully?** The communication for soliving problems is always readily available. Fixes to common issues are resolved quickly and suggested improvements are actually taken into account and implemented within a reasonable timeframe. **What do you dislike about Hostfully?** The mobile application does not always provide the most responsive service in the unified inbox. **What problems is Hostfully solving and how is that benefiting you?** I needed an effective way to generate more direct booking revenue while also streamlining our processes, particularly for pricing/calendar management, task/job management, and financial reporting. Hostfully, has benefited greatly in each of these areas, along with other areas that I didn't even anticipate that I would appreciate, such as automatic review triggers and templates. **Official Response from Raymond Chizanga:** > Hey Robert, we love hearing this! 🎉 So glad Hostfully is making a big impact on your business, from pricing to automation (and even those handy review triggers!). We hear you on the mobile inbox and want to make it better. If you can drop specific details on Hostfully’s User Voice: hostfully.uservoice.com, our team will be able to work on the right fixes. Thanks for being on this journey with us! 🚀 ### 26. Love that I can see all properties so summarized and easy to clic on and view each reservation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hostfully?** Ease of use, number of features, ease of integration. Excellent **What do you dislike about Hostfully?** For me all is usefull, but when searching the properties (In Properties) could be a little more quick to charge **What problems is Hostfully solving and how is that benefiting you?** The automated messaging and centralized platform also save us a lot of time, especially when managing multiple properties. **Official Response from Raymond Chizanga:** > Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the ease of use, feature set, and seamless integrations within the Hostfully platform. It's great to know that our automated messaging and centralized tools are helping you save time and stay efficient—especially with multiple properties in play! We also appreciate your feedback about the speed when loading properties. Our product team is constantly working on performance improvements, and insights like yours help us prioritize the right updates. Thanks again for being part of the Hostfully community—we’re here for you every step of the way! —The Hostfully Team ### 27. Honest thoughts from a co-host **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Hostfully?** I like how color-coordinated the calendar is, and the flexibility of converting leads to booked guests. **What do you dislike about Hostfully?** I really do not dislike it, but I just hope there is an improvement when designing a template. The fonts are limited, and the spacing and indention are too spacious so when a guest reads our automated messages, the space between Hi and the next paragraph is so far that it looks like we clicked "Enter" twice. Also, we could have Airbnb co-hosts reflect their messages in the Hostfully inbox so that when the primary host reads previous messages in Hostfully, she won't get confused or will be able to easily catch up with previous conversations. Lastly we are having trouble adding my email address as an "added user" so at the moment I am borrowing my boss's account to be able to access the PMS. **What problems is Hostfully solving and how is that benefiting you?** I love how we can easily block a property and it reflects real time on the OTA calendars. **Official Response from Raymond Chizanga:** > Thanks for your honest thoughts! We’re glad you love the color-coordinated calendar and lead conversion flexibility. We hear you on the template design and Airbnb co-host messaging—these are valuable insights, and we’re always looking to refine the platform. Regarding your email access issue, our support team would be happy to help resolve that! Feel free to reach out so we can get you set up properly. Thanks for being a part of the Hostfully community! ### 28. Great support and communication **Rating:** 5.0/5.0 stars **Reviewed by:** Flora S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Hostfully?** Diversity and communication with the team is on top **What do you dislike about Hostfully?** So far so good nothing concrete for the moment **What problems is Hostfully solving and how is that benefiting you?** Calendar synchronization Owners overview for their listings Direct booking cite **Official Response from Raymond Chizanga:** > Hi Flora, Thanks for the great feedback! We're glad our team's communication and tools like calendar sync and owner overviews are helping your business. We’re here if you need anything—appreciate you being part of the Hostfully community! 💙 ### 29. Exceptional Support and Innovative Features with Hostfully **Rating:** 5.0/5.0 stars **Reviewed by:** Michel H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Hostfully?** I have been working with Hostfully for a few months now, and I am extremely impressed with their support. They are always ready to assist in every way possible, ensuring a smooth and efficient experience. The best part is that they continually add so many integrations and AI for messages—it's just amazing! **What do you dislike about Hostfully?** While I have had a positive experience with Hostfully, there is always room for improvement. You can see on the UserVoice page what people are hoping the software will integrate and enhance. It’s a great place to share ideas and see what features others are requesting for future updates. **What problems is Hostfully solving and how is that benefiting you?** Hostfully saves me a lot of time when I need to create a new listing. It's incredibly easy—just one page, and it's published on all sites. The AI integration for messages also saves me hours of work, streamlining my communication effortlessly. **Official Response from Raymond Chizanga:** > Thanks for the fantastic review, Michel! We’re thrilled to hear that our support team and AI-powered messaging are making a difference for you. Our goal is to keep innovating with more integrations and features to make property management even easier. And you’re absolutely right—UserVoice is a great place to track upcoming enhancements and share ideas with our team. We appreciate your support and look forward to continuing to improve Hostfully for you! 🚀 ### 30. Does almost everything we need to do, but much of it not great or at least not user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Butch A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Hostfully?** I appreciate the knowledgeable reps. I have no choice at this scale but to have a PMS **What do you dislike about Hostfully?** Reports are not intuitive and because its so critical for them to be accurate - particularly owner reports - i have wound up spending hours trying to create the "perfect report" with a hostfully rep - not a good use of either of our times. There should be more. set plug and play reports, Even Hostfully reps acknowledge how wonky reporting us and oftern can't figure out the answers without tech help. Not the reps fault! Also hate that instant messaging. with long delays often - is the go to problem solving platform. Our plan allows for direct one on ones, but its not straight forward how to schedule those Messaging and triggers is painful to set up and formatting - that which the guests sees as our company's front face - is wonky and just doesn't look professional. We pay extra for hospitable so we can have a user friendly and professional messaging interface The app lacks relevant features **What problems is Hostfully solving and how is that benefiting you?** Have to have it for owner reports, direct bookings, and do like that SMS is available **Official Response from Raymond Chizanga:** > Hi Butch, thanks for your detailed feedback! We appreciate you recognizing our team's efforts and understand your concerns about reporting and messaging. Improving reports and streamlining messaging are top priorities, and we’re actively working on enhancements. Your insights help us refine the platform to better meet your needs. If you haven’t already, we’d love for you to share your suggestions on Hostfully’s User Voice: hostfully.uservoice.com so our team can prioritize improvements. Let us know how we can support you! ### 31. Great customer services, missing some important stuff **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Hostfully?** I switched management softwares and Hostfully is easy to use and has a super fast customer service. Although, the owner portal is very basic and there is no owner app. Owners complain a lot about how little they can do and see vrs my old management software which is a big down side. The integrations with vrbo and Airbnb are great. Wish there was an owner app and more features for owners to keep transparency for them. Reports are hard to read and the net amounts are not transferred each month which makes owners super confused on how much income they have **What do you dislike about Hostfully?** Owners portal Reports Synchronizations are not immediate **What problems is Hostfully solving and how is that benefiting you?** Is helping me having everything in one place and to better manage bookings **Official Response from Raymond Chizanga:** > Thanks for your feedback, Andrea! We’re happy to hear that Hostfully’s ease of use and fast customer service are working well for you. We also understand how important a more robust owner portal and clearer reports are for your business. Our team is actively exploring ways to improve these areas, and we appreciate you sharing your experience. If you ever need assistance optimizing reports or synchronizations, don’t hesitate to reach out—we’re here to help! ### 32. Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Helen B. | Entrepreneur/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Hostfully?** Customer Service, Automated Messaging, customizable reports **What do you dislike about Hostfully?** It´s an american company, but the adjustments to the european market keep getting better every month **What problems is Hostfully solving and how is that benefiting you?** automation, saving time **Official Response from Raymond Chizanga:** > Helen, we love hearing this! 🎉 So glad our automation tools and customer service are making a difference for you. And yes, we’re always working on making Hostfully even better for our European users—stay tuned for more updates! Thanks for being with us! ### 33. Game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Hostfully?** Hostfully has been an absolute game-changer for our property management operations. The platform is user-friendly, robust, and incredibly efficient. It seamlessly integrates all aspects of our short-term rental business, from booking management to guest communication and even maintenance scheduling. The guidebook feature is a standout, providing our guests with comprehensive, personalised information that enhances their stay. The customer support team is responsive and knowledgeable, always ready to assist with any queries. Hostfully has significantly streamlined our processes, saved us time, and improved our guest satisfaction. Highly recommended for any property management professional looking to elevate their business! **What do you dislike about Hostfully?** There are always improvements in every system that can happen. Hostfully is constantly taking onboard innovation ideas for improvements that can be made. **What problems is Hostfully solving and how is that benefiting you?** Hostfully has been an absolute game-changer for our property management operations. The platform is user-friendly, robust, and incredibly efficient. It seamlessly integrates all aspects of our short-term rental business, from booking management to guest communication and even maintenance scheduling. The guidebook feature is a standout, providing our guests with scomprehensive, personalied information that enhances their stay. The customer support team is responsive and knowledgeable, always ready to assist with any queries. Hostfully has significantly streamlined our processes, saved us time, and improved our guest satisfaction. Highly recommended for any property management professional looking to elevate their business! **Official Response from Raymond Chizanga:** > Hello Amber, Thank you so much for your review and feedback. Your feedback helps us implement the best solutions we can provide and your review lets more Host's like you learn about our platform. It's great to see you are enjoying the platform overall and we're happy to be a part of your journey in this industry. Thank you so much for choosing us over at Hostfully. ### 34. OK **Rating:** 4.0/5.0 stars **Reviewed by:** Mae J. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Hostfully?** Easy to get support whenever we needed it **What do you dislike about Hostfully?** Cellphone app sucks and sometimes the web browser too. **What problems is Hostfully solving and how is that benefiting you?** It a one go kind of platform so its nice **Official Response from Raymond Chizanga:** > Hey Mae, thanks for your honest review! We’re so happy our support team has been helpful, and we totally get that a smooth mobile and web experience is key. If you have specific improvements in mind, let us know on Hostfully’s User Voice: hostfully.uservoice.com—the more details, the better! Your input helps shape future updates. 🚀 ### 35. Helpfully Hostfully **Rating:** 4.5/5.0 stars **Reviewed by:** Holbrook M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Hostfully?** The support system and the integration of the channels and other software. **What do you dislike about Hostfully?** There is not much to dislike. There is a learning curve, which is to be expected with a comprehensive software solution. **What problems is Hostfully solving and how is that benefiting you?** Pricing, Integration, messaging to guests and cleaners. **Official Response from Raymond Chizanga:** > Holbrook, we love this—"Helpfully Hostfully" has a nice ring to it! 🎉 Thanks for the kind words about our support team and integrations. We know there’s a bit to learn when getting started, but we’re here to help every step of the way. If you have ideas on making the platform even better, drop them on Hostfully’s User Voice: hostfully.uservoice.com. Thanks for being a part of the Hostfully family! ### 36. Good channel management software with excellent support, integrity and a caring attitude. **Rating:** 5.0/5.0 stars **Reviewed by:** Celia C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Hostfully?** The support level is excellent. Well-managed and caring and you can speak with a human being. Prompt, relevant answers. **What do you dislike about Hostfully?** As a smaller vacation rental business owner (four properties or less), it took a lot of time to invest in getting set up and integrating (although supported through this). Pricing is a little high for a smaller business owner who may not use all the functions available and use it less frequently. However, I would not be without it now and find it easy to use. **What problems is Hostfully solving and how is that benefiting you?** Hostfully has allowed me to manage different vacation rental properties and integrate with various channels. It prevents the risk of double bookings and gives me more exposure to different channels and platforms. I have also been able to integrate with dynamic pricing software and improve my revenue. **Official Response from Raymond Chizanga:** > Hello Celia. It's awesome to hear that Hostfully can be such an integral part of your business. Your feedback regarding our onboarding and pricing is greatly appreciated. Please be assured this feedback will be taken into consideration by our team. Thank you again for your positive feedback and for choosing Hostfully. ### 37. Impressive software in features, layout, user-friendliness, and continuous improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Hostfully?** What I appreciate most about Hostfully is that their team is constantly making updates and improvements to the software according to feedback provided by clients. **What do you dislike about Hostfully?** What I dislike most, though it doesn't effect me enough to detract from my overall impression of the software, is that the app isn't as functional as the website. While I realize the app may always be somewhat less functional than a website outside of mobile devices, I do believe there is room for improvement. **What problems is Hostfully solving and how is that benefiting you?** It's a user-friendly total management tool that unifies and simplifies our operations related to tracking bookings, property info, booking settings, and rates **Official Response from Raymond Chizanga:** > Hello Lindsay, Thank you for your kind words and honest feedback regarding our platform and the associated app. We understand that every business has different needs, especially when it comes to technology. If you are experiencing any issues with the mobile app, please feel free to reach out to our support team at support@hostfully.com or chat with us on help.hostfully.com. Additionally, if you have specific feedback on changes, let us know what's missing so that the team can look into implementing them in the future. Users like you make us better. Thank you again for your feedback and for choosing Hostfully. ### 38. Switched from Guesty to Hostfully and We're Much Happier! **Rating:** 4.5/5.0 stars **Reviewed by:** Karen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2024 **What do you like best about Hostfully?** I like the Pipeline for instant glance of the status of the bookings and I like the app for on the go tasks. The customer support is very good! **What do you dislike about Hostfully?** I wish the app had more functions, it is limited in what you can do with it. You have to wait until you can get home on your computer to edit bookings. We had a horrible experience integrating with VRBO and Booking.com. Not sure whose fault that was. It could have been VRBO and Booking.com's issues. **What problems is Hostfully solving and how is that benefiting you?** Calendars, rates and communications all in one place. **Official Response from Raymond Chizanga:** > Hello Karen, It's great to hear that both the platform and support can help you run your business. We're sorry to hear about your experience with the app and some of your integration processes. Please know we are always working to improve the platform to make different processes for users like you easier. If you would like to give back some feedback directly to our team regarding your experience please feel free to contact us at support@hostfully.com or on our 24/7/365 live chat on help.hostfully.com. Thank you so much for your feedback and thank you for choosing Hostfully. ### 39. Hostfully integrates multiple STR reservation sites **Rating:** 4.0/5.0 stars **Reviewed by:** Julie A. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Hostfully?** Hostfully's calendar manages multiple booking sites fairly seamlessly. **What do you dislike about Hostfully?** The worst thing about Hostfully is the lack of support when needed. Our rentals are busiest on weekends and it is impossible to get support then. **What problems is Hostfully solving and how is that benefiting you?** Hostfully helps us manage reservations for multiple properties across multiple reservation platforms. **Official Response from Raymond Chizanga:** > Hello Julie, Thank you for your feedback and for sharing your experience with our team and platform. We're glad to hear that you find our calendar feature helpful for managing multiple booking sites seamlessly. We're sorry to hear about the lack of support during weekends; we understand how crucial support is during busy times and we're working hard to improve our availability to better meet your needs. It's wonderful to know that Hostfully is helping you manage reservations for multiple properties across different platforms. Your feedback is incredibly valuable to us, and we're dedicated to making the necessary improvements. Thank you for choosing Hostfully and for your honest review. ### 40. An able platform for short term property managers. **Rating:** 4.0/5.0 stars **Reviewed by:** Haley A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Hostfully?** Hostfully has met most of our needs in terms of short term property management. It has automated most of our tasks and streamlines processes. We have become a much more efficient business since using Hostfully. **What do you dislike about Hostfully?** The onboarding process is long and complicated but once complete, it's complete. **What problems is Hostfully solving and how is that benefiting you?** Hostfully automates a lot of the tasks that were most time consuming for us. It also helps us organize and visualize what we have going on much easier. **Official Response from Raymond Chizanga:** > Hello Haley, Thank you so much for your review and feedback. Your feedback helps us grow as a team and your review lets more Host's like you learn about our platform. It's great to see you are enjoying the platform and we're happy to be a part of your journey in this industry. Thank you for choosing us over at Hostfully. ### 41. My "All-In-One" Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Hostfully?** Hostfully PMP is my command center for my short-term rental business. I can handle 99% of my tasks through their web-based software. Their support is superb!! I normally prefer calling support. However, thier chat feature is so quick and helpful, Hostfully is the one site I prefer chat to calling in. **What do you dislike about Hostfully?** I would prefer a few more reporting options (like average response time to a guest message and average review rating with all of the OTAs/Direct-book website included) **What problems is Hostfully solving and how is that benefiting you?** Hostfully's PMP connects my pricing, electronic lock, noise monitoring, and cleaning software with my AirBNB, VRBO, direct-booking website, and other OTAs in one, convenient location. **Official Response from Raymond Chizanga:** > Hello Rob, Thank you for your kind words and informative feedback. We are constantly doing our best to make the platform better for users like you, so feedback like yours helps us to best help you succeed. Please be assured that your feedback has been shared with our team and will be taken into careful consideration for upcoming updates. Thank you again for the kind words and for choosing us over at Hostfully. ### 42. Great easy to use system for Property Management! **Rating:** 4.5/5.0 stars **Reviewed by:** Jan F. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Hostfully?** Easy to use and very intuitive. Great software to manage and distribute your listing to different channels. Plenty of flexiability. But best of all an outstanding software connections and more with ALL the listing sites, dynamic pricing, your website and direct booking. So many softwares in the industry easily dovetail with Hostfully, and that is a blessing. **What do you dislike about Hostfully?** I am small and I do wish Trip Advisor connected for less than 15 listings. I have wished to speak with a representative in person and that is a bit tricky. Chat is often not enough and so much more can be checked/clarified person to person live. **What problems is Hostfully solving and how is that benefiting you?** Easily connects to the many many many softwares integrating pretty seamlessly. It is easy to use. Thus making channel distribution to unit door opening easy. **Official Response from Raymond Chizanga:** > Hello Jan. Thank you for the kind words about our platform. Along with that, we appreciate the feedback regarding our integration partners and support experience. Please note your feedback is taken seriously and will be shared with both of them so that it can be taken into consideration. Thank you again for your kind words and for choosing Hostfully. ### 43. Great all around Property management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Hostfully?** As an avid user of Guesty for Hosts previously, I was needing a more well rounded platform that could handle more as my company and portfolio grew. I looked aorund to many PMS systems but none compared to Hostfully with their reporting level and owner's reports. **What do you dislike about Hostfully?** Just like every PMS, there are issues that arrise. There has been many issues (usuallly smaller in scale such as a feature not working correctly or certain messages failing to send) that I wish would be resolved a little quicker than they are. **What problems is Hostfully solving and how is that benefiting you?** Better API connection with VRBO, better reporting for tax remittance, better owner reports and owner portal use. **Official Response from Raymond Chizanga:** > Hello, Thank you for supporting the platform and for providing feedback regarding your support experience. Please be assured that we are constantly working to minimize platform issues and enhance the quality of our support services. Feedback like yours is invaluable as it helps us identify areas for improvement. Thank you again for your kind words and for choosing Hostfully. ### 44. Expensive service with little support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2024 **What do you like best about Hostfully?** I like being able to sync my listings and calendars across rental sites **What do you dislike about Hostfully?** So much! The app: - it is slow & crashes often - only shows messages and calendar - does not distinguish between read/unread messages - you can't access the listings themselves - can't check on invoices/transactions - no support chat options (FYI, this is the only way to speak to someone & it must be online, they can take over an hour to get back to you, and you have to leave the page open waiting for them to respond) The hosting platform site: - the site is slow to load (if it even does) and often crashes - it is difficult to view and move photos within the listings - the photos are cut off in the listings on their direct booking page (everything is horizontal). Why not offer grid views, orientations, etc? - there is a "you are not a robot" confirmation on the bookings page which times out often and crashes - text message alerts are not consistent, leading to missed guest messages - getting someone to respond to what you actually ask about on the online support chat feels like pulling teeth. They are really talented at talking around an issue or ignoring what you ask about - their transaction lists are confusing, lack information, and make it difficult to match up transactions into your bank account with particular bookings Guidebook: - this is actually pretty nice. Only disappointment is that you can only link to the entire guidebook, not to specific tabs (some guests need the specific link) Overall, this is a platform that feels closer to 2005 than 2024. It is clunky, not user friendly, and expensive. However, it is the customer service that makes all this feel like an insult and a money-grab. Buyer beware **What problems is Hostfully solving and how is that benefiting you?** We signed up for a one-year contract to use Hostfully for our rental management (to have the same listing acoss platforms, to sync our calendars, and to accept direct bookings on our personal website) **Official Response from Raymond Chizanga:** > Hello, We are so sorry to hear about your experience with our platform and the support. We understand that the property management landscape is constantly changing, and certain features can mean the difference between surviving and succeeding. So, we continue to strive for improvement to ensure our clients can succeed. Along with the feedback on the platform, I have also shared your feedback on the support team with the organization. Since this was posted anonymously, I can't have the team reach out to you. However, should you want to give us feedback on your specific experience, please feel free to contact us at support@hostfully.com or on our 24/7/365 live chat on help.hostfully.com. ### 45. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Hostfully?** They have the core features I need and offer integrations with other best-of-breed software providers to fill in any gaps **What do you dislike about Hostfully?** There are always ways to improve software. We've made do with work arounds, but I'd love to see them tackle some of their roadmap items even faster. **What problems is Hostfully solving and how is that benefiting you?** It's the core of our VR business. I can't imagine running a VR company without it. **Official Response from Raymond Chizanga:** > Hello Eddie. Thanks for the kind words and the helpful feedback. Developing a platform like ours takes help and honesty from everyone involved, especially our community. Just know this year, making the platform better for our users is the #1 priority and we'll be tackling as many things from the roadmap as we can. Thanks again for choosing us over at Hostfully! ### 46. Keeps me organized **Rating:** 4.0/5.0 stars **Reviewed by:** Stacy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Hostfully?** I own 8 properties in 4 different markets. The tools to set up automatic messaging are critical to my business. **What do you dislike about Hostfully?** Set up was not easy. It probably could have been more streamlined with better training/help **What problems is Hostfully solving and how is that benefiting you?** Many marketing channels for my properties. It integrates my dynamic pricing **Official Response from Raymond Chizanga:** > Hello Stacy. We appreciate your kind words and honest feedback regarding our onboarding process. We are sorry that our onboarding process wasn't as helpful as you would've liked. That being said our onboarding team will be informed of your feedback and take it into serious consideration. Thank you again for your kind words and thank you for choosing Hostfully. ### 47. Hostfully is a life saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Michele P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Hostfully?** Hostfully does everything for you! From calendar management to sending communication to your guests. The help feature and the humans that manage it are amazing! I can't say enough about the support I get from them. **What do you dislike about Hostfully?** My Hostfully Account Manager is probably the only downfall I have run into. I don't get a lot of support from her or follow-up. However, the online support is fantastic. **What problems is Hostfully solving and how is that benefiting you?** Keeping track of guests, reservations, calendar. **Official Response from Raymond Chizanga:** > Hello Michele, It's great to hear our software has been so helpful for you and your business. Making quality software that helps property managers like you succeed is our number one goal so feedback like this means a lot. We're sorry to hear that you can't always get the help you need from your account manager. If you ever run into that issue please get in touch with us at support@hostfully.com or on our 24/7/365 live chat on help.hostfully.com. Thank you again for your kind words and for choosing Hostfully. ### 48. Great support experience **Rating:** 4.5/5.0 stars **Reviewed by:** Paco L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Hostfully?** They offer the only PMs that provides real support and not just a bot or a library os resources **What do you dislike about Hostfully?** The app is not there quite yet it needs more capabilities **What problems is Hostfully solving and how is that benefiting you?** Calendars double booking **Official Response from Raymond Chizanga:** > Hello Paco, Thank you for your kind words regarding our support and your feedback regarding our app. It's great to hear that our support team is able to meet your needs. Feedback like yours helps us better assist users like you and develop the platform for you. Thank you again for your kind words and for choosing Hostfully. ### 49. Great bundled software for big listings **Rating:** 4.0/5.0 stars **Reviewed by:** Ruth C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Hostfully?** I really appreciate Hostfully' s customer service and the time and patience they exhibit when dealing with issues. I've also loved that they integrate with the top tier booking platforms to provide seamless operations for multi-channel calendar management. **What do you dislike about Hostfully?** Onboarding is long and tedious. Also, the ability to program templates for multi-currency usage has been an issue. In addition, the reports generation for owners can be somewhat clumsy and confusing. **What problems is Hostfully solving and how is that benefiting you?** Streamlining multi-channel bookings and communication. I can see at a glance the calendars and availability of reservations for several listings across multiple booking platforms **Official Response from Raymond Chizanga:** > Hello Ruth, Thank you for sharing your positive experience with our support team and providing feedback on the platform. Your insights are invaluable as we strive to improve for all users. Rest assured, your feedback will be carefully considered by our team. We're constantly working on updates to enhance efficiency and clarity within the platform. If you encounter any issues, particularly with our multi-currency support, please don't hesitate to reach out to our team at support@hostfully.com or chat with us 24/7/365 on help.hostfully.com. Your continued support drives us to be better. Thank you for choosing Hostfully. ### 50. Best PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Hanni B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Hostfully?** If you are looking for a PMS this is the one. Hostfully is the most complete PMS in the market **What do you dislike about Hostfully?** Sometimes some bugs but they fix them quickly as all software **What problems is Hostfully solving and how is that benefiting you?** The integration between the different tools used in this business. **Official Response from Raymond Chizanga:** > Hello Hanni, It's great to hear that our team can resolve your issues quickly. Along with that, thank you for your positive words regarding the platform in its entirety. We're always striving to make the platform more efficient and reliable for users like you. Thank you again for your feedback, and thank you for choosing us over at Hostfully. ## Hostfully Discussions - [Anyone automatically texting checkout messages?](https://www.g2.com/discussions/anyone-automatically-texting-checkout-messages) - 1 comment, 1 upvote - [View Hostfully pricing details and edition comparison](https://www.g2.com/products/hostfully/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+04%3A18%3A06+-0500&secure%5Bsession_id%5D=b3062c0b-ed02-4ae8-9636-b51e59c99e13&secure%5Btoken%5D=494001fd9b10683282c8a7d49a09b5856409e56d8ed9fbe28d0e51bfcbcae434&format=llm_user) ## Hostfully Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [Besty AI](https://www.g2.com/products/besty-ai-besty-ai/reviews) - [Boostly](https://www.g2.com/products/boostly-boostly/reviews) - [ChargeAutomation](https://www.g2.com/products/chargeautomation/reviews) - [Flodesk](https://www.g2.com/products/flodesk/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuibbleRM](https://www.g2.com/products/quibblerm/reviews) - [RemoteLock](https://www.g2.com/products/remotelock/reviews) - [Rentals United](https://www.g2.com/products/rentals-united/reviews) - [StayFi](https://www.g2.com/products/stayfi/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) ## Hostfully Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Marketing** - Online Reputation Management - Marketing Tools ## Top Hostfully Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (387 reviews) - [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) - 4.9/5.0 (239 reviews) - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (98 reviews)