Rentals United Reviews & Product Details

We like how many channels Rentals United offers! It's wonderful having the option to connect to so many. Most of the information syncs effortlessly from our PMS, automating the listing process and booking process for our guests. Their support team is always quick to respond to issues as well. Review collected by and hosted on G2.com.

Rentals United does not sync well with our current PMS, Escapia. Many channels are not available, and most of the ones that are require a very manual set up. However, when we used a different PMS (Guesty), this was much less of an issue. Review collected by and hosted on G2.com.

What I like best is the real reasons you would use RU as a platform channel manager; the ability to onboard to lots of large channels via one integrated calendar and the obvious benefit that you can scale your pricing to offset your commission rates. In the world of holiday rental, and the model of how agencies work, this protects margin and ultimately profitability. Ultimately, they help you to do the things you could never do manually. Giving us the tools and the flexibility to compete with larger agencies by giving us the power of the OTAs in a centralised system has been a move that has cemented our future, for the time being, allowing us to grow naturally, rather than pay to force growth that doesn't truly exist. We've also been on the receiving end of a lot of help from our account manager who will often make time for us if we have any issues. Review collected by and hosted on G2.com.

It's hard to say I dislike anything specifically. There are outages or sync issues which are annoying but these are hardly limited to just Rentals United. This is something that's always going to happen no matter what CM you use. I do wish there were more niche channels to work with, but this is not a fault of RU. Many niche channels don't work in LOS pricing, only nightly, so it's difficult in the UK climate, but luckily, the large OTAs all do, so it's not a major issue at all. The main downsides for us now would be the functionality differences between some of the channels. For example, Airbnb is very integrated and you can do most things there. It's also quick to connect. Expedia for example is less easy and tickets need to be raised in order to connect to their systems. Whilst we are told this is being worked on, and whilst this isn't just RU's issue to deal with, it does make for frustrating to have to do this each time you want to connect. Review collected by and hosted on G2.com.

What I like best in using a Channel Manager is that I can integrate our OTA accounts to RU's system which helps me manage all our reservations in one channel. Review collected by and hosted on G2.com.

Downside is IT tech side may take awhile to respond Review collected by and hosted on G2.com.

The platform includes multiple trustworthy and useful services and providers and - in general - the technical functionality of RU is okay. Of course, sometimes little technical issues may come up, but Rentals United staff was always available and able to solve the problem as soon as possible. Then, connectivity levels and quality were quite high for most of the sales channels provided, with multiple options for customization for the best sales channels on the market (and we were interested in). Additionally, we had a dedicated person who helped us communicate with the tech department, or to evaluate potential strategies or specific sales channels in order to improve and optimize our performances. Lastly, the PDF guides and help section are particularly clear and provide useful info about performing properly on each sales channel supported. Review collected by and hosted on G2.com.

Some technical issues occurred sometimes, but in my opinion, the most important thing was that the team was always ready to help and solve the problem in a short time. Review collected by and hosted on G2.com.

a particular person who is responsive and very professional: Saber Ouali Review collected by and hosted on G2.com.

The account managers we are given at the beginning who are not responsive enough and especially the fact of having to create all our ads. Review collected by and hosted on G2.com.