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# Freshdesk vs Helpdesk 365 Comparison - What are their main differences?

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FreshdeskHelpdesk 365[+ Add Product](#)

Pricing

**Freshdesk**
Free Trial

**$19.00** Per User Per Month · Freshdesk Growth

**$55.00** Per User Per Month · Freshdesk Pro

**$89.00** Per User Per Month · Freshdesk Enterprise

**Helpdesk 365**
Free Trial

**Starting at $24.99** · Plus

**Starting at $64.99** · Enterprise

**Starting at $11.98** Per Year · Standard

**Starting at $44.99** Per Year · Premium

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**Pricing Insights**
from reviews

Perceived Cost

**Freshdesk**
$$$$$

**Helpdesk 365**
$$$$$

Average Discount

**Freshdesk**
10%

**Helpdesk 365**
13%3% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**Freshdesk** 6 months
Based on 100 responses

**Helpdesk 365** 6 months
Based on 100 responses

Return on Investment

**Freshdesk** 6 months
Based on 100 responses

**Helpdesk 365** 6 months
Based on 100 responses

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

 ![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg "Helpdesk 365")

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**Pros & Cons**
from reviews

**Freshdesk**

Intuitive to Navigate (344)

Organized Ticket Management (144)

Reports Lack Detail (70)

Slow Under Heavy Workloads (54)

**Helpdesk 365**

Ease of Use (37)

Customer Support (21)

Missing Features (6)

Bugs (5)

Integrations

**Freshdesk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image")

Airtable

](https://www.g2.com/products/airtable/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image")

Allegra

](https://www.g2.com/products/allegra/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Product Avatar Image")

Ameyo by Exotel Cloud...

](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[
View all
](https://www.g2.com/products/freshdesk/integrations)

**Helpdesk 365**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_87b1f804a2d1e8199413f92d34b5f105/microsoft-microsoft-copilot.jpeg "Product Avatar Image")

Microsoft Copilot

](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Product Avatar Image")

Microsoft Forms

](https://www.g2.com/products/microsoft-forms/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image")

Microsoft Power Automate

](https://www.g2.com/products/microsoft-power-automate/reviews)[
View all
](https://www.g2.com/products/helpdesk-365/integrations)

Screenshots

**Freshdesk**
 ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png)

**Helpdesk 365**
 ![Helpdesk 365 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/190483/Helpdesk-report.jpg)

**Ratings**
from reviews

Meets Requirements

**Freshdesk**

**8.6** /10

Based on 3,472 responses

**Helpdesk 365**

**9.2** /10

Based on 65 responses

Ease of Use

**Freshdesk**

**8.9** /10

Based on 3,497 responses

**Helpdesk 365**

**9.4** /10

Based on 257 responses

Ease of Setup

**Freshdesk**

**8.6** /10

Based on 2,549 responses

**Helpdesk 365**

**9.2** /10

Based on 122 responses

Ease of Admin

**Freshdesk**

**8.7** /10

Based on 2,331 responses

**Helpdesk 365**

**8.8** /10

Based on 31 responses

Quality of Support

**Freshdesk**

**8.7** /10

Based on 3,366 responses

**Helpdesk 365**

**9.7** /10

Based on 64 responses

Has the product been a good partner in doing business?

**Freshdesk**

**8.7** /10

Based on 2,251 responses

**Helpdesk 365**

**9.3** /10

Based on 30 responses

Product Direction (% positive)

**Freshdesk**

**8.7** /10

Based on 3,412 responses

**Helpdesk 365**

**9.8** /10

Based on 63 responses

**Features**
ratings from reviews

Help Desk

**8.6** /10

Based on 2,786 responses

**8.7** /10

Based on 12 responses

Service Desk

**9.7** /10

Based on 7 responses

**8.8** /10

Based on 35 responses

AI Customer Support Agents

**8.8** /10

Based on 49 responses

Not enough data

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IT Service Management (ITSM) Tools

Not enough data

**8.3** /10

Based on 6 responses

Customer Communications Management

**8.0** /10

Based on 412 responses

Not enough data

Complaint Management

**8.4** /10

Based on 295 responses

Not enough data

Shared Inbox

**8.4** /10

Based on 273 responses

Not enough data

Conversational Support

**8.1** /10

Based on 503 responses

Not enough data

Live Chat

**8.4** /10

Based on 1,896 responses

Not enough data

Customer Self-Service

**8.2** /10

Based on 1,128 responses

Not enough data

Social Customer Service

**8.7** /10

Based on 533 responses

Not enough data

Digital Customer Service Platforms

**7.7** /10

Based on 92 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
48.6%

Mid-Market(51-1000 emp.)
40.1%

Enterprise(\> 1000 emp.)
11.3%

Small-Business(50 or fewer emp.)
48.6%

Mid-Market(51-1000 emp.)
40.1%

Enterprise(\> 1000 emp.)
11.3%

Small-Business(50 or fewer emp.)
14.2%

Mid-Market(51-1000 emp.)
73.4%

Enterprise(\> 1000 emp.)
12.4%

Small-Business(50 or fewer emp.)
14.2%

Mid-Market(51-1000 emp.)
73.4%

Enterprise(\> 1000 emp.)
12.4%

**Reviewers' Industry**

[![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews)
Freshdesk

Information Technology and Services
16.8%

Computer Software
12.6%

Financial Services
4.3%

Internet
3.9%

Education Management
3.6%

Other
58.8%

[![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg "Helpdesk 365")](https://www.g2.com/products/helpdesk-365/reviews)
Helpdesk 365

Insurance
9.2%

Information Technology and Services
6.9%

Computer & Network Security
6.9%

Computer Software
6.1%

Financial Services
3.8%

Other
67.0%

Alternatives

**Freshdesk Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

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Hiver in Gmail
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 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

**Helpdesk 365 Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)