--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 243 scale: '5' date_modified: '2026-07-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 243 ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Helpdesk 365, allowing for quick setup and efficient tracking. (28 reviews) - Users appreciate the **helpful and responsive customer support** of Helpdesk 365, enhancing their overall experience with IT ticketing. (13 reviews) - Users find Helpdesk 365 to be a **very helpful tool** that easily integrates and meets various organizational needs. (11 reviews) - Users appreciate the **seamless integration** of Helpdesk 365 with O365 applications, enhancing productivity and user satisfaction. (9 reviews) - Users value the **organization and clarity** of ticket management in Helpdesk 365, enhancing team efficiency and support. (9 reviews) - Integrations (8 reviews) - Intuitive (8 reviews) - User Interface (8 reviews) - Easy Setup (7 reviews) - Simple (7 reviews) **What users dislike:** - Users experience **slow performance** with Helpdesk 365, often requiring additional support for smoother operation. (5 reviews) - Users find the **complex setup** challenging, often needing support and facing slow, clunky configurations. (4 reviews) - Users report **performance issues** with Helpdesk 365, noting slowness and the need to reload pages frequently. (4 reviews) - Users report **poor performance** with Helpdesk 365, noting slow loading times and a need for improved workflows. (4 reviews) - Users experience occasional **bugs** , but appreciate the responsive and knowledgeable support offered by Helpdesk 365. (3 reviews) - Users find the **missing features** frustrating, particularly the need for more reporting options and improved dashboards. (3 reviews) - Poor Customer Support (3 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (3 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (3 reviews) - Time Delays (3 reviews) ## Helpdesk 365 Reviews ### 1. Keeping everyone informed throughout the ticket lifecycle **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah F. | Application Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Helpdesk 365?** The automated email notifications keep requesters, approvers, and support agents informed at every stage of the ticket lifecycle. Users always know when a ticket is created, updated, assigned, or resolved, which helps improve transparency and overall communication. **What do you dislike about Helpdesk 365?** Nothing comes to mind at the moment, since we’ve only just started using the application. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. ### 2. Highly Customizable and Exceeds Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Manager, Information Technology, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Helpdesk 365?** We’ve only just started using this product, but my favourite part is how customizable it is. So far, it does everything we need and even more. **What do you dislike about Helpdesk 365?** It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. ### 3. The AI Agent feels like an additional member of our support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Reviewed Date:** July 15, 2026 **What do you like best about Helpdesk 365?** The AI Agent has completely changed how employees interact with our support team. Instead of logging into a portal, users simply describe their issue through a conversational interface. The AI understands the request, creates the ticket automatically, and gathers all the necessary information before assigning it to the right team. **What do you dislike about Helpdesk 365?** We're excited to see the AI Agent handle even more business scenarios as it continues to evolve. **What problems is Helpdesk 365 solving and how is that benefiting you?** Employees no longer need training on how to raise tickets. The AI Agent has simplified the entire support experience, increased ticket quality, and significantly reduced manual effort for both users and support staff. ### 4. Support without leaving Microsoft Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** July 03, 2026 **What do you like best about Helpdesk 365?** One of the biggest advantages for our organizations is the deep Microsoft Teams integration. Our employees can create, update, comment on, and track tickets directly within Teams without opening another application. Since Teams is already our primary collaboration platform, user adoption was almost immediate. The overall experience feels like a natural extension of Microsoft 365 rather than a third-party application. **What do you dislike about Helpdesk 365?** We would love to see even more team-specific capabilities introduced in future updates. **What problems is Helpdesk 365 solving and how is that benefiting you?** Support requests are now handled where our employees already work every day. This has reduced support emails, improved response times, and increased employee engagement with our service desk. ### 5. Microsoft Copilot makes our support team even more productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** July 09, 2026 **What do you like best about Helpdesk 365?** The Microsoft Copilot integration helps our support agents quickly summarize tickets, draft responses, and retrieve relevant information without leaving the platform. It reduces repetitive work and allows agents to focus more on solving problems rather than writing responses. **What do you dislike about Helpdesk 365?** We look forward to seeing Microsoft Copilot integrated into additional workflows. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team handles a large number of tickets every day. Copilot has reduced response preparation time, improved consistency across agents, and helped new team members become productive much faster. ### 6. Practical AI that delivers real value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking **Reviewed Date:** July 10, 2026 **What do you like best about Helpdesk 365?** The Azure OpenAI capabilities are implemented in a very practical way. Instead of adding for the sake of it, the platform uses AI to summarize conversations, recommend responses, improve ticket quality, and help agents make faster decisions. **What do you dislike about Helpdesk 365?** As AI continues to evolve, we're excited to see even more intelligent capabilities added to the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** AI has reduced the time agents spend reading lengthy conversations and preparing responses. Overall productivity has increased while maintaining high-quality customer interactions. ### 7. Support has become much easier for our employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering **Reviewed Date:** July 20, 2026 **What do you like best about Helpdesk 365?** Employees no longer have to remember URLs, navigate complex portals, or complete lengthy forms. Whether through Teams or the AI Agent, requesting support has become a simple conversation, making the overall experience much more user-friendly. **What do you dislike about Helpdesk 365?** We hope to see additional self-service capabilities introduced in future releases. **What problems is Helpdesk 365 solving and how is that benefiting you?** The easier submission process has increased adoption, improved the quality of requests, and reduced the number of incomplete tickets received by our support team. ### 8. Straightforward but Needs Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Romina A. | People Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Helpdesk 365?** I like how straightforward Helpdesk 365 is and the support we get from the Helpdesk 365 team, especially Varun, who helped us customize fields and tailor Helpdesk 365 to our organization. I also appreciate being able to edit the default messages and adjust the tone in responses to fit our organization's style. **What do you dislike about Helpdesk 365?** I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. **Official Response from Teajesh Pushkar:** > Thanks for sharing your feedback! We are glad to hear that Helpdesk 365 is helping you organize and prioritize tickets effectively. We completely understand the challenge with manual assignment of tickets. we have taken a note of this, and our team will get in touch with you soon. Kindly reach out to us if you need any further assistance. ### 9. One of the Few Helpdesk Solutions That Supports Our GCC Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** June 23, 2026 **What do you like best about Helpdesk 365?** Finding a helpdesk software that works well within a Microsoft GCC environment can be challenging. Helpdesk 365 met our compliance and security requirements while still providing a modern support experience for our teams **What do you dislike about Helpdesk 365?** We would like to see continued expansion of features available specifically for GCC customers **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a secure ticketing solution that aligned with our Microsoft GCC infrastructure. Helpdesk 365 allowed us to modernize our support operations without compromising compliance requirements ### 10. AI Ticket Summaries have saved our team hours every week **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Reviewed Date:** June 17, 2026 **What do you like best about Helpdesk 365?** The AI-generated ticket summaries allow our agents to understand lengthy conversations instantly without reading through the entire ticket history. This has significantly improved agent productivity. **What do you dislike about Helpdesk 365?** We would love to see AI capabilities expanded into even more areas of the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team manages hundreds of tickets every week. AI summaries reduced investigation time and helped agents resolve issues faster, saving several hours per week across the support team. **Official Response from Teajesh Pushkar:** > Thank you for your valuable G2 review! We're glad to hear that Helpdesk 365 AI ticketing summary feature are helping your agents quickly understand conversations and improve productivity. We also appreciate your feedback about expanding AI capabilities, we're continuously enhancing with improvements, and there's much more to come. Please feel free to reach out to us for further assistance, we're happy to help. ### 11. Fast Implementation and Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Reviewed Date:** June 19, 2026 **What do you like best about Helpdesk 365?** The implementation process was smooth, and the support team was extremely responsive throughout onboarding. Documentation was clear and helped us configure the system without replying heavily on external assistance. **What do you dislike about Helpdesk 365?** A few advanced configuration options could benefit from additional examples in the documentation. **What problems is Helpdesk 365 solving and how is that benefiting you?** We went from manual email-based support to a structured ticketing process in under two weeks, resulting in improved accountability and service quality. **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365 on G2! We're delighted to hear that our onboarding process was smooth and that Helpdesk 365 helped transition from manual email-based support to a structured ticketing process in such a short time. We also appreciate your feedback on our advanced configuration documentation, and we'll continue improving our documentation to better support our users. If you need any further assistance, please reach out to us, we're always happy to help! ### 12. Practical AI That Delivers Real Business Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** June 23, 2026 **What do you like best about Helpdesk 365?** Many vendors advertise AI, but Helpdesk 365 provides practical AI features that improve day-to-day operations. AI-generated summaries, response suggestions, and intelligent recommendations help our team work smarter without adding complexity **What do you dislike about Helpdesk 365?** We look forward to seeing additional AI innovations added over time. **What problems is Helpdesk 365 solving and how is that benefiting you?** The platform helped us improve agent productivity, reduce response times, and maintain high service quality while managing increasing ticket volumes. ### 13. The most Microsoft native helpdesk we evaluated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Unlike other solutions we evaluated, Helpdesk365 works naturally with Sharepoint, Teams, Outlook and Power Automate. User adoption was significantly faster because employees did not need to learn a completely new platform. **What do you dislike about Helpdesk 365?** Some specialized business scenarios require additional configuration. **What problems is Helpdesk 365 solving and how is that benefiting you?** The solution consolidated multiple support tools into a single platform and simplified administration while improving the employee support experience. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on G2. We're glad to hear that Helpdesk 365 fits naturally within your Microsoft 365 environment and has helped simplify support operations by consolidating multiple tools into a single platform. We also appreciate your feedback regarding configuration. If you ever need assistance with configuring the application to your specific business requirements, please feel free to reach out to us. Our team is always happy to help you get the most out of Helpdesk 365. ### 14. A Modern Helpdesk Built for the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Helpdesk 365?** The product continues to evolve with regular feature updates, Microsoft ecosystem enhancements, and practical AI capabilities. The team clearly has a long-term vision for the platform **What do you dislike about Helpdesk 365?** We are eager to see future roadmap items released. **What problems is Helpdesk 365 solving and how is that benefiting you?** The platform gives us confidence that our service management processes can scale as our organization grows and technology requirements evolve **Official Response from Teajesh Pushkar:** > Thank you for your wonderful feedback! We're delighted to hear that Helpdesk 365, with its continuous product updates, Microsoft ecosystem enhancements, and AI capabilities, gives you the confidence to scale your service management processes. Thank you for sharing your feedback on our future roadmap. More exciting enhancements are on the way, and we look forward to bringing them to Helpdesk 365. Please reach out if you need any further assistance, our team is always here to support you. ### 15. Successfully supporting a large, mutil-department workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** June 11, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 has become the central support platform for our IT, HR, Facilities, and Finance teams. The platform scaled easily as adoption grew across the organization. **What do you dislike about Helpdesk 365?** Some advanced reporting requirements may require additional configuration. **What problems is Helpdesk 365 solving and how is that benefiting you?** We replaced multiple disconnected systems with a single platform. Our employees now use the solution, giving us complete visibility into service requests and support performance. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback! We're glad that Helpdesk 365 has become a centralized support platform across your teams. We appreciate your feedback about advanced reporting. If you need help simplifying report configuration or setting up custom reports. Please feel free to reach out to our support team, we're always happy to assist! ### 16. Reduced Ticket Backlogs Through Automation and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics **Reviewed Date:** June 22, 2026 **What do you like best about Helpdesk 365?** The combination of automated workflows, SLA monitoring, intelligent ticket routing, and AI recommendations has significantly improved our support operations. **What do you dislike about Helpdesk 365?** Certain advanced automation scenarios require additional planning during setup. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our ticket backlog decreased by more than 30%, and overall resolution times improved substantially. The platform has helped our team work more proactively and efficiently. ### 17. A Product That Continues to Evolve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Reviewed Date:** June 17, 2026 **What do you like best about Helpdesk 365?** The platform receives regular enhancements and new capabilities. The team actively invests in innovation and keeps pace with changes in Microsoft 365 **What do you dislike about Helpdesk 365?** Some upcoming roadmap items are features we are eager to see released sooner **What problems is Helpdesk 365 solving and how is that benefiting you?** We are confident in our long-term investment because the platform continues to improve and adapt to our changing requirements **Official Response from Teajesh Pushkar:** > Thank you for your valuable G2 review! We're glad to hear that you appreciate Helpdesk 365 regular enhancements, continuous innovation, and seamless alignment with Microsoft 365. We appreciate your feedback on our roadmap. Our team is continuously working on new features and enhancements, and we're excited to bring even more capabilities to Helpdesk 365. Thank you for your continued trust and support! ### 18. Reduced Resolution Time by 40% **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Automation rules, SLA tracking, and intelligent workflows helped our support team work more efficiently **What do you dislike about Helpdesk 365?** We continue to explore additional automation opportunities as our processes mature **What problems is Helpdesk 365 solving and how is that benefiting you?** Within six months, our average resolution time dropped by 40%, ticket backlog reduced by 35%, and support staff saved approximately 15 hours per week. **Official Response from Teajesh Pushkar:** > Thank you for your valuable review on G2! We're glad to hear that Helpdesk 365 automation rules, SLA tracking, and intelligent workflows have helped your team improve efficiency and significantly reduce resolution times. If you need any further assistance, please feel free to reach out. We're always happy to help! ### 19. Fast and Efficient Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** July 07, 2026 **What do you like best about Helpdesk 365?** This system helps us track issues across42 clinics and 9 states keeping our field team supported. **What do you dislike about Helpdesk 365?** Not much to dislike. Seems to run very smooth **What problems is Helpdesk 365 solving and how is that benefiting you?** It's helping us communicate clinic needs across all departments and holding leadership accountable. ### 20. Very good and helpful support. My issue got resolved quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics **Reviewed Date:** May 14, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 is a useful tool to control all requests in a single place. Reports are useful as well. **What do you dislike about Helpdesk 365?** Settings are not so user friendly - we have to click in many places to find the option desired. Sometimes the options we choose do not work as expected. **What problems is Helpdesk 365 solving and how is that benefiting you?** It is controlling the number of requests and this is nice to measure the team workload. ### 21. Excellent Product Backed by a Responsive Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services **Reviewed Date:** June 16, 2026 **What do you like best about Helpdesk 365?** The support team consistently responds quickly and provides practical solutions. Feature requests are acknowledged and frequently considered for future releases. **What do you dislike about Helpdesk 365?** We occasionally identify new feature ideas that would further enhance the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** We have significantly improved user satisfaction because support requests are handled more efficiently and transparently. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience! We're glad Helpdesk 365 has helped you manage support requests efficiently and that our support team has been responsive. We appreciate your feature suggestions and are continuously enhancing the platform to deliver even greater value. If you have feature ideas or need assistance, please feel free to reach out to us, we're always happy to help. ### 22. From Installation to Go-Live in Less Than One Week **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Reviewed Date:** June 16, 2026 **What do you like best about Helpdesk 365?** The onboarding guides, knowledge base articles, and implementation documentation made deployment simple. Our administrators configured the system with minimal external assistance. **What do you dislike about Helpdesk 365?** A few advanced setup options require additional review during implementation **What problems is Helpdesk 365 solving and how is that benefiting you?** We avoided a lengthy implementation project and started managing tickets almost immediately. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback! We're glad to hear that Helpdesk 365 enabled a quick deployment and that our onboarding resources made implementation easy. We also appreciate your feedback regarding the advanced setup options. We'll take your feedback into consideration as we continue refining the implementation experience. If you ever have questions or need assistance with configurations, our team is always happy to help. ### 23. Helpdesk 365 provides a system for us to easily and effectively manage and track issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 makes it easy for us to track our issues and requests. **What do you dislike about Helpdesk 365?** I don't have any dislikes. We have been using helpdesk 365 since 2025. **What problems is Helpdesk 365 solving and how is that benefiting you?** It has certainly addressed the disorganization that existed relating to issues and requests **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your valuable feedback on G2. We're happy to hear that Helpdesk 365 is helping your team easily track issues and manage requests more efficiently. If you ever need any assistance or have questions, please don't hesitate to reach out, our team is always happy to help. We've also put together a blog covering best practices for managing internal requests. Feel free to give it a read, we hope you find it useful! ### 24. Resolved Email Set-up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** June 19, 2026 **What do you like best about Helpdesk 365?** Helpdesk has enabled Mercury to streamline ticketing, and the final piece was getting the email set up for notifications. **What do you dislike about Helpdesk 365?** The only dislike I have about Helpdesk 365 is that custom field names don't show their field names in the sharepoint list (backend) which has made some API config difficult. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to get tickets single sourced with one main ingress point which has streamlined ticket tracking and opening for our users. **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365 on G2! We're glad to hear that Helpdesk 365 has helped centralize your ticketing process through a single point of entry, making ticket tracking and submission more streamlined for your users. We appreciate your feedback on the custom field names in the SharePoint backend. We'll share it with our team as we continue improving the platform. If you need any further assistance, please reach out to us, we're happy to help. ### 25. Initial suggestion resolved issue **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 10, 2026 **What do you like best about Helpdesk 365?** Plugin in Teams makes it easy to access tickets **What do you dislike about Helpdesk 365?** Training videos would be helpful for managers and Admins **What problems is Helpdesk 365 solving and how is that benefiting you?** Organize and documenting issues and requests to monitor trends **Official Response from Teajesh Pushkar:** > Thank you for your review and feedback! We're happy to hear that Helpdesk 365 is helping you organize, track, and manage requests more effectively. We also appreciate your suggestion about training videos for managers and admins, and we'll keep it in mind as we continue to improve the platform. Please reach out to us if you need further assistance, we're happy to help. ### 26. Easy to use and to customize. Working without issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** May 06, 2026 **What do you like best about Helpdesk 365?** How easy is to use the product. Integrates very well with our sharepoint. **What do you dislike about Helpdesk 365?** So far everything is working well and i don't have any dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** To centralize our company requests and to be able to support our internal employees. **Official Response from Teajesh Pushkar:** > Thanks for your valuable feedback on G2. We’re happy to hear that Helpdesk 365 has been easy to use for your team and integrates well with SharePoint. It’s great to know that the platform is helping centralize company requests while supporting your internal employees more efficiently. Please feel free to reach out to us if you need any further assistance. We’re always happy to help. ### 27. Easy to Manage Support Requests Across Multiple Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Helpdesk 365?** The multi-mailbox capability and the dashboard reports. It's easy to see what's happening across different teams without switching between tools. **What do you dislike about Helpdesk 365?** There are many features available, so it took some time for our team to learn everything and configure it the way we wanted. **What problems is Helpdesk 365 solving and how is that benefiting you?** It helps us centralize support requests, improve visibility, and avoid missing emails that were previously scattered across multiple inboxes. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience on G2. We're glad to hear that Helpdesk 365's multi-mailbox capability and dashboard reports have helped your team manage support requests more efficiently. We appreciate your feedback regarding the learning curve. If you need any assistance with configuration or setup, please don't hesitate to reach out. Our support team is always happy to help. ### 28. Custom forms allowed us to standardize every request **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** June 24, 2026 **What do you like best about Helpdesk 365?** The ability to build custom forms for different request types ensures that our team collects the right information from the beginning **What do you dislike about Helpdesk 365?** We occasionally discover new use cases that inspire additional form enhancements **What problems is Helpdesk 365 solving and how is that benefiting you?** Incomplete requests were a major challenge. Custom forms improved data quality, reduced back-and-forth communication, and accelerated ticket resolution ### 29. Great Looking Product Cant wait to Use it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace **Reviewed Date:** February 19, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between teams, reduces resolution time, and provides detailed analytics for better decision-making, making IT support efficient and user-friendly **What do you dislike about Helpdesk 365?** I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to explore its features or encounter any issues, so I’ll need more experience before providing feedback on potential dislikes or challenges. **What problems is Helpdesk 365 solving and how is that benefiting you?** I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to see what problems it solves or how it benefits us, so I’ll need more experience before providing meaningful feedback ### 30. Automatic ticket creation from emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** June 25, 2026 **What do you like best about Helpdesk 365?** Automatic ticket creation from incoming emails, ensuring every request is captured and tracked without manual intervention **What do you dislike about Helpdesk 365?** We continue to explore additional automation opportunities around email processing **What problems is Helpdesk 365 solving and how is that benefiting you?** Previously, requests could get lost in shared inboxes. Now every email automatically becomes a ticket, improving accountability and response times. ### 31. Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design **Reviewed Date:** July 15, 2026 **What do you like best about Helpdesk 365?** Integration with SharePoint GCC High and ease of use. **What do you dislike about Helpdesk 365?** Nothing at this time... will address if anything comes up. **What problems is Helpdesk 365 solving and how is that benefiting you?** Providing a ticketing solution from within the GCC Hight tenant without requiring external cloud expenditures. ### 32. Excellent Product and Service with outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** April 01, 2026 **What do you like best about Helpdesk 365?** The user ability, the ease of access to help and support if and when it is needed. **What do you dislike about Helpdesk 365?** At this point I do not have any down sides I see or any improvements needed. **What problems is Helpdesk 365 solving and how is that benefiting you?** Help track tickets for our department **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365. We’re glad to hear it’s user-friendly, helping your team manage tickets smoothly, and that our support has been helpful. We’ve put together a blog on best practices for ticket tracking, feel free to give it a read. If you need any further assistance, please feel free to reach out. We’re always happy to help! ### 33. Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** June 30, 2026 **What do you like best about Helpdesk 365?** It helps manage tickets well as far I have seen. **What do you dislike about Helpdesk 365?** Unsure, haven't experienced any issues so far **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a new ticketing system that is organized and efficient. ### 34. good support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation **Reviewed Date:** July 02, 2026 **What do you like best about Helpdesk 365?** you can use it without tutorials and the user interface is good **What do you dislike about Helpdesk 365?** sometimes the configuration is a little bit complicated **What problems is Helpdesk 365 solving and how is that benefiting you?** our customers can use it too ### 35. Effortless Delegation and Tracking for Office Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Kanisha E. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Helpdesk 365?** Easier and more efficient delegating and tracking of all office and operations requests **What do you dislike about Helpdesk 365?** So far, it has been an investment of time and effort upfront **What problems is Helpdesk 365 solving and how is that benefiting you?** Allows our team to hold all requests in one place, which is beneficial if an agent is away and the other agent can pick up their open tickets. Allows me as their supervisor to prevent work overload, as well as, delegate tasks according to each agents strengths **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable feedback. We’re glad to hear that Helpdesk 365 is helping your team delegate and track office and operations requests more efficiently. If you have any queries, please feel free to reach out. We’re happy to help. ### 36. very likely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** June 10, 2026 **What do you like best about Helpdesk 365?** easy to use, I like the reporting. and the integration with Teams. **What do you dislike about Helpdesk 365?** I have not have access to the app long enough to uncover anything I do no tlike **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk support. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're delighted to hear that you find Helpdesk 365 easy to use and that the reporting features and Microsoft Teams integration are adding value to your experience Thank you for your support, and please feel free to reach out if you need any assistance. We're always happy to help. ### 37. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration **Reviewed Date:** May 15, 2026 **What do you like best about Helpdesk 365?** Helps track our IT tickets and workflow. Keeping us track on our SLAs to keep our users happy **What do you dislike about Helpdesk 365?** I don't know of anything that impacts our ability to manage tickets **What problems is Helpdesk 365 solving and how is that benefiting you?** We are using this as primary tool for our IT work intake process. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 is helping your team manage IT tickets, stay on top of SLAs, and that you've had a positive experience with our support. If you need any further assistance, please feel free to reach out. We're always happy to help. ### 38. Quick and easy setup with Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** June 04, 2026 **What do you like best about Helpdesk 365?** Integrates well with M365 (SharePoint & Teams) **What do you dislike about Helpdesk 365?** The product's price is higher than I anticipated for our school. **What problems is Helpdesk 365 solving and how is that benefiting you?** Implementing a ticketing system so we can monitor employee performance and resolution time. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 integrates well with Microsoft 365, Teams, and SharePoint, and has helped you implement a ticketing system to better monitor employee performance and resolution times. We understand your concerns about pricing, our team would be happy to help you maximize the value of your investment and ensure you're getting the most out of Helpdesk 365. If you need further assistance, please reach out to us. We're always happy to help. ### 39. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware **Reviewed Date:** April 08, 2026 **What do you like best about Helpdesk 365?** Fast support, excellent integration. Love it! **What do you dislike about Helpdesk 365?** Settings menu to spread. The rest is fine by now **What problems is Helpdesk 365 solving and how is that benefiting you?** Organization and resolving support issues **Official Response from Teajesh Pushkar:** > Thank you so much for valuable feedback on Helpdesk 365. We’re really happy to hear that you’re enjoying the fast support and smooth integration that means a lot to us. We appreciate your feedback on the settings menu being a bit spread out this has been noted and will be considered as we continue to improve the experience. Please feel free to reach out if you need any further assistance. We’re happy to help. ### 40. Sanjay has been a great help in answering our questions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** March 20, 2026 **What do you like best about Helpdesk 365?** Helps us keep tickets organized and efficient. **What do you dislike about Helpdesk 365?** Sometimes it's hard to find tickets that we need. **What problems is Helpdesk 365 solving and how is that benefiting you?** Keeping track of all the issues that we have. ### 41. Great, we really appreciate all te help and assistance in solving our issue! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 10, 2026 **What do you like best about Helpdesk 365?** It's very user friendly and easy to use on the Admin side. **What do you dislike about Helpdesk 365?** I really don't have anything that I can think of as far as disliking it. **What problems is Helpdesk 365 solving and how is that benefiting you?** Getting users the help that they need in an efficient time. **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable feedback. We’re glad that Helpdesk 365 has been easy to use and our support team has been helpful. Please feel free to reach out to us, we’re happy to help. ### 42. Very useful tool with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** February 12, 2026 **What do you like best about Helpdesk 365?** Easy to use tool with good tracking and information. **What do you dislike about Helpdesk 365?** I have no complaints at the moment. The support staff is very helpful **What problems is Helpdesk 365 solving and how is that benefiting you?** We were in need of a ticketing system and this has exceeded our expectations. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on Helpdesk 365! We're glad our support team has been helpful and that the platform is simplifying the way your team tracks and manages tickets. Do check out our blog on internal ticketing packed with some great insights! Please feel free to reach out to us for further assistance. We're happy to help! ### 43. Happy with the Product and the Support Person i spoke to **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** May 25, 2026 **What do you like best about Helpdesk 365?** I like function and use at the moment of the software **What do you dislike about Helpdesk 365?** have not used it enough to give an answer **What problems is Helpdesk 365 solving and how is that benefiting you?** Tracking IT requests **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your valuable feedback on G2. We're glad to hear that Helpdesk 365 is helping you track IT requests effectively and that our support team has been helpful. If you need any further assistance, please feel free to reach out to us. We're always happy to help. ### 44. Email Integration Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 23, 2026 **What do you like best about Helpdesk 365?** Very quick support, on call when you need them. **What do you dislike about Helpdesk 365?** some little bugs with the application, but the guys are very quick to help and support. **What problems is Helpdesk 365 solving and how is that benefiting you?** Email integration and allowing users to send tickets via email. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on Helpdesk 365. We’re pleased to hear that the support and email integration are working well for you, especially in enabling users to send tickets with ease. Your feedback on the minor bugs is appreciated, and our team is already addressing this. Please feel free to reach out if you need any further assistance. We’re happy to help. ### 45. Commodity Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production **Reviewed Date:** March 23, 2026 **What do you like best about Helpdesk 365?** Ability to share the screen and allow the technician to fix the problem. **What do you dislike about Helpdesk 365?** No suggestions. Everything was great! Our technician was amazing! **What problems is Helpdesk 365 solving and how is that benefiting you?** Locked access to our company ticketing system. Our technician helped to unlock the ticket and allow us to transfer tickets to others in the organization. **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365. We truly appreciate your kind words and are glad to know you had a positive experience with our support team. If you need any further assistance, please feel free to reach out to us. We’re happy to help. ### 46. Great help, he was very patient and new what he was doing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture **Reviewed Date:** January 19, 2026 **What do you like best about Helpdesk 365?** It helps us keep track of all the pending's and allows us to follow up **What do you dislike about Helpdesk 365?** It is too slow, It doesn't allow me to switch accounts when I want to. **What problems is Helpdesk 365 solving and how is that benefiting you?** Help us keep track of tickets and following up ### 47. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** February 10, 2026 **What do you like best about Helpdesk 365?** Effectiveness and readiness, all is good so far **What do you dislike about Helpdesk 365?** Nothing, for the moment there is no problem **What problems is Helpdesk 365 solving and how is that benefiting you?** Supporting in troubleshooting and giving order to the requests of support **Official Response from Teajesh Pushkar:** > Thank you so much for taking the time to share your valuable feedback. It's great to know that Helpdesk 365 is helping your support requests well-organized, and our support team has been helpful. Please feel free to reach out to us, we're happy to assist. ### 48. I would recommend HelpDesk365 to others. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization **Reviewed Date:** January 15, 2026 **What do you like best about Helpdesk 365?** It simplifies our staff's requests. It helps us integrate the helpdesk to our MS365 environment. That is the most important factor because our data will be kept in our own tenant and not to any other third provider's server. **What do you dislike about Helpdesk 365?** The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy HelpDesk365 to the client's environment. **What problems is Helpdesk 365 solving and how is that benefiting you?** We don't have any problem. ### 49. Power automate issue - resolved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** May 05, 2026 **What do you like best about Helpdesk 365?** support is very helpful, always someone available to assist. **What do you dislike about Helpdesk 365?** i havent experienced anything which i dislike **What problems is Helpdesk 365 solving and how is that benefiting you?** ticketing portal **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365. We’re glad to hear that our support team was helpful and that the ticketing portal has been useful for your workflow. Please feel free to reach out to us if you need any further assistance. We’re always happy to help. ### 50. Works well but may need some customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** February 11, 2026 **What do you like best about Helpdesk 365?** Record tracking user tickets with using the Helpdesk365 **What do you dislike about Helpdesk 365?** nothing to dislike as of now. Everything is working. **What problems is Helpdesk 365 solving and how is that benefiting you?** Upgrading to newer version **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback. We’re glad to know that Helpdesk 365 is supporting your ticket tracking effectively. We appreciate your input on customization; we will look into the improvements to provide better flexibility on the app. Please reach out to us for further assistance, we’re happy to help. ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+08%3A10%3A56+-0500&secure%5Bsession_id%5D=0a092673-1593-4d13-bff6-b0e3bcd261bc&secure%5Btoken%5D=8be503aa329b04b969ead75bafb7426326ea95d2aba38fdbb05883d63f2203a2&format=llm_user) ## Helpdesk 365 Integrations - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,794 reviews)