--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 243 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 243 ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Helpdesk 365, allowing for quick setup and efficient tracking. (28 reviews) - Users appreciate the **helpful and responsive customer support** of Helpdesk 365, enhancing their overall experience with IT ticketing. (13 reviews) - Users find Helpdesk 365 to be a **very helpful tool** that easily integrates and meets various organizational needs. (11 reviews) - Users appreciate the **seamless integration** of Helpdesk 365 with O365 applications, enhancing productivity and user satisfaction. (9 reviews) - Users value the **organization and clarity** of ticket management in Helpdesk 365, enhancing team efficiency and support. (9 reviews) - Integrations (8 reviews) - Intuitive (8 reviews) - User Interface (8 reviews) - Easy Setup (7 reviews) - Simple (7 reviews) **What users dislike:** - Users experience **slow performance** with Helpdesk 365, often requiring additional support for smoother operation. (5 reviews) - Users find the **complex setup** challenging, often needing support and facing slow, clunky configurations. (4 reviews) - Users report **performance issues** with Helpdesk 365, noting slowness and the need to reload pages frequently. (4 reviews) - Users report **poor performance** with Helpdesk 365, noting slow loading times and a need for improved workflows. (4 reviews) - Users experience occasional **bugs** , but appreciate the responsive and knowledgeable support offered by Helpdesk 365. (3 reviews) - Users find the **missing features** frustrating, particularly the need for more reporting options and improved dashboards. (3 reviews) - Poor Customer Support (3 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (3 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (3 reviews) - Time Delays (3 reviews) ## Helpdesk 365 Reviews ### 1. Satisfied customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Helpdesk 365?** The support team is eager to help me the best they can, in a very effective way **What do you dislike about Helpdesk 365?** I can't think of a major downside about Helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** We receive a lot of internal tickets from our users and Helpdesk 365 helps us manage them very easily **Official Response from Dharm Keerti:** > Thank you very much for your positive feedback! We are glad to hear that our support team has been able to assist you effectively. We are committed to providing top-notch service to all our customers. If you ever have any questions or need further assistance, please feel free to reach out to us. We are available 24/7 to help make your experience with Helpdesk 365 as smooth as possible. Thank you for trusting Helpdesk 365! ### 2. Helpdesk 365: Loaded with features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** The Helpdesk has a great deal of features that matched my requirement and the other features are yet to be put into use. I am just fascinated with fact that a ticketing tool can have so many features. **What do you dislike about Helpdesk 365?** Nothing in particular as it is getting better with every upgrade. **What problems is Helpdesk 365 solving and how is that benefiting you?** Rules and automation, approval workflow **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that the features align with your requirements and are constantly working on upgrades to enhance your experience even further. It's great to hear that the rules, automation, and approval workflow are solving problems for you. If you have any suggestions or feedback on how we can continue to improve, please feel free to reach out. We are always there to help you! ### 3. very powerful app , helps our organization to automate the requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Helpdesk 365?** Flexable , Exellenat support, nice features **What do you dislike about Helpdesk 365?** we do not have access to database or application. **What problems is Helpdesk 365 solving and how is that benefiting you?** Information Technoligy , Facility , Procurment and Human Resource Department intra communcations and request. **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are glad to hear that our app is helping your organization automate requests and improve communication among departments. We understand your concern about not having access to the database or application and we appreciate your feedback. We are continuously working to enhance our features and user experience. If you have any specific suggestions or requirements, please feel free to reach out to our support team. We are here to assist you and ensure that Helpdesk 365 meets all your needs. Thank you for choosing Helpdesk 365! ### 4. Fast and Effective Ticketing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Anna D. | System Developer, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2024 **What do you like best about Helpdesk 365?** I honestly appreciate how easy it is to use since it's mostly self explanatory and to install this software is a breeze. The support team is very helpful and responsive and we can customize the support bot depending on our business. The platform intergrates perfectly with Microsoft Teams and smoothly embeds with Sharepoint and also it works for both android and iOS users. **What do you dislike about Helpdesk 365?** It has finite customization features. If the interface could broaden the modificaton attributes, it would boost the productivity. In other aspects HelpDesk 365 is completely and utterly effective and efficient. **What problems is Helpdesk 365 solving and how is that benefiting you?** It has helped us to collaborate and counter better thus improving efficiency and organisation. It is a great ticketing system for all deparments allowing us to take accountability for each assigned task systematically. It has enhanced customer experience and also our performance. **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are glad to know that you find our software easy to use and appreciate the support from our team. We understand your feedback about wanting more customization features, and we are constantly working on improving our platform to better meet the needs of our users. Your input is valuable to us, and we will take your suggestions into consideration for future updates. It's great to hear that Helpdesk 365 has helped improve collaboration, efficiency, and customer experience for your team. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 5. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | IT Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is an exceptional ticketing application. Its intuitive interface, automation features, comprehensive reporting, and excellent customer service making it the best choice for our work environment. **What do you dislike about Helpdesk 365?** Nothing so far. I need more time to think of the cons of the application. **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticket management, Automation capabilities with our system, Customization options, Comprehensive reporting and analytics. **Official Response from Dharm Keerti:** > Thank you for your wonderful review of Helpdesk 365! We are glad to hear that you find our ticketing application intuitive, feature-rich, and beneficial for your work environment. We appreciate your feedback and are delighted that you have not encountered any issues so far. If you ever have any questions or need assistance in the future, please feel free to reach out. We are here to help and support you every step of the way. Thank you for choosing Helpdesk 365! ### 6. Helpdesk 365: One of the best ticketing tool with lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Mansi M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** Its hard to pick just one thing! The product us easy to configure and use, but the standout feature is the responsive team at Helpdesk 365. They help us get the most out of new features and add-ons. Another great aspect is thier evolving reporting system, which constanly adds new features, allowing us to analyze trends and identify areas for improvement. **What do you dislike about Helpdesk 365?** So far, I haven't found anything. The best app one can have. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 monitors agents productivity by knowing the response time, maintain SLA's, increase CSAT and by automating the process. **Official Response from Dharm Keerti:** > Thank you for your wonderful review of Helpdesk 365! We are glad to hear that you are enjoying the ease of configuration, responsive support team, and evolving reporting system. It's fantastic to know that our product is helping you monitor agent productivity, maintain SLAs, and improve customer satisfaction. We appreciate your feedback and are happy to hear that you haven't encountered any issues with Helpdesk 365. If you ever have any questions or need assistance in the future, feel free to reach out. We are here to support you every step of the way. Thank you for choosing Helpdesk 365! ### 7. Helpdesk 365: A Great and Senesational Help Desk and Ticketing System for Everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Janet C. | Education Manager, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Helpdesk 365?** I like Helpdesk 365 because it is designed to provide our team with what we need so that we can satisfy our clients . You are able to view any tickets that have been submitted before and know about their progress. The user can be able to view and manage tickets . Helpdesk helps the user to know the age of the ticket and time spent on a ticket. Through Helpdesk you can prepare reports of different time durations. **What do you dislike about Helpdesk 365?** You need training so that you can perfect how to use it. No other dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team works together, to achieve our targets. We are able to track requests that have been made by our clients easily. Automation system made our work easier and we are able to do so much more work . **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very happy to know that our system is helping your team satisfy clients efficiently. We understand that training may be needed to fully utilize all features, and we are here to support you every step of the way. If you require any assistance or further training, feel free to reach out to our support team. We are committed to providing you with the best tools to streamline your workflow and enhance client satisfaction. Thank you for choosing Helpdesk 365! ### 8. Helpdesk 365: A Ticketing and Help Desk Platform that Has Never Disappointed Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ngaruiya J. | Software Engineer, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Helpdesk 365?** When it comes to the features of Helpdesk 365, I can say that they are a blessing to us due to their ease of use. They are so effective when it comes to ticketing. Helpdesk 365 has greatly improved efficiency and organisation, strengthened customer experience and boosted team collaboration and performance. **What do you dislike about Helpdesk 365?** Helpdesk 365 is expensive compared to other free or open source options, due to its broad range of features this makes it to have a steeper learning curve and it has customisation limitations compared to its competitors in tailoring workflows and interfaces to specific business needs. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 has put together all the supporting requests in a single ticketing system doing away with issues such as email clutter, helpdesk 365 has empowered customers to solve simple issues by offering articles and solutions and it uses AI to identify problems proactively as this helps the agents solve the issue before reaching to the customer. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are happy to know that our platform has greatly improved efficiency, organization, customer experience, and team collaboration for your team. We understand your concerns about the pricing and customization limitations. We are constantly working to enhance our offerings and provide more value to our users. If you have any specific customization needs or would like to explore pricing options, please feel free to reach out to our support team. We are here to assist you and ensure that Helpdesk 365 continues to meet your requirements. Thank you for choosing Helpdesk 365! ### 9. Simple for Agents, Great reporting, Responsive and Supportive team. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep P. | Sr. Technical consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Helpdesk 365?** The Product is easy to set up and use, and the best part is the responsive team at helpdesk 365. They help us make the most of new features and Add-ons . The reporting system is also great and constantly improving new featured. **What do you dislike about Helpdesk 365?** So far i haven't found anything, I like HR 365. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 helps us to manage our daily tasks by keeping track of tickets and automating the process. It also lets us monitor how productive our agents are. it keeps all the data in one place solving our problems. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find our product easy to set up and use, and that our team is responsive and supportive. We are constantly working on improving our reporting system and adding new features to enhance your experience. If you ever have any questions or need assistance in making the most of our new features and add-ons, please feel free to reach out. We are here to help you optimize your use of Helpdesk 365 and ensure it continues to benefit your daily tasks and productivity. Thank you for choosing Helpdesk 365! ### 10. Nice tool to manage tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Hector D. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Helpdesk 365?** this tool works very well, i use this tool in another company and was very easy and also frendly the environment. help us to monitor and follow up our requierements **What do you dislike about Helpdesk 365?** no bad things about this. all works very nice. **What problems is Helpdesk 365 solving and how is that benefiting you?** fix lack of follow up our request **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are glad to hear that Helpdesk 365 has been a valuable tool for managing tickets and following up on requests. It's great to know that you find the tool easy to use and the environment friendly. If you ever have any questions or need assistance, feel free to reach out. We are here to help ensure your experience with Helpdesk 365 continues to be smooth and successful. ### 11. Very powerful app **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh B. | Associate Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** The Helpdesk application helps me easily monitor and set rules to automate the process quickly. The CSAT report is the most helpful feature I have come across. **What do you dislike about Helpdesk 365?** I could not find anything else, I'll reevaluate if I find anything. **What problems is Helpdesk 365 solving and how is that benefiting you?** I can set my own rules to automate the process quickly. **Official Response from Dharm Keerti:** > Great to hear that you are enjoying the automation and CSAT report features in Helpdesk 365! Enhancing user experience is always a priority, and your feedback is invaluable. If you ever have suggestions or need assistance, feel free to contact us anytime. We are here to help and ensure you have a wonderful experience with us. Thank you for choosing Helpdesk 365! ### 12. Industry Leading Helpdesk System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** I have spent many years as a support agent and the Helpdesk 365 platform has enhanced my days as a support agent, so many manual tasks via triggers, rules, automation and much more **What do you dislike about Helpdesk 365?** No dislikes as our organization has really loved the product. **What problems is Helpdesk 365 solving and how is that benefiting you?** Automatic tasks via trigger, rules and automation. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We very pleased to hear that our platform has enhanced your support agent days with its automation features. We are committed to providing industry-leading solutions to make your job easier. If you ever have any questions or need assistance, please feel free to contact us anytime. Your feedback is valuable to us, and we are here to support you every step of the way. ### 13. New Admin user onboarding Q&A **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Helpdesk 365?** Easy to use and straight forward. I have worked with many ITSM products and this is perfect for a small company's internal services. **What do you dislike about Helpdesk 365?** Would like to be able to create child/sub tasks within a ticket. Where the tasks can be opened and closed, and the parent ticket cannot be closed if there are open tickets. **What problems is Helpdesk 365 solving and how is that benefiting you?** Ensuring that our employees, subcontractors, and teaming partners requests and incidents are fulfilled and resolved in a timely manner. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are glad to hear that you find our platform easy to use and perfect for your company's internal services. We appreciate your suggestion regarding the ability to create child/sub tasks within a ticket and will definitely consider this for future updates to enhance your experience further. It's great to know that Helpdesk 365 is helping you ensure timely resolution of requests and incidents for your employees, subcontractors, and teaming partners. If you have any more suggestions or feedback, please feel free to reach out. We are always there to help! ### 14. helpdesk365 **Rating:** 4.5/5.0 stars **Reviewed by:** Keith K. | ICT Applications Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Helpdesk 365?** ticket management, collaboration, multichannel support **What do you dislike about Helpdesk 365?** right now there is no issue, I cant wait for the next update. **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticket management **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are pleased to hear that you appreciate the ticket management, collaboration, and multichannel support features. We understand your anticipation for the next update and assure you that our team is continuously working to enhance our platform. If you have any specific suggestions or features you would like to see in the next update, feel free to share them with us. We are here to ensure that Helpdesk 365 meets your needs and helps streamline your ticket management process. Thank you for trusting Helpdesk 365! ### 15. Helpdesk 365: A Super Effective Solution that Makes Tickecting Smooth for Us **Rating:** 5.0/5.0 stars **Reviewed by:** Giacomo M. | Data Manager, Mechanical or Industrial Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is mobile responsive hence allowing its users access and manage tickets from their devices such as mobile phones and tablets. Users find it easy to integrate it with other Microsoft 365 services since it integrates effectively. This platform allows its users to submit tickets and track their progress independently without depending on any other software or persona for it has a self-service portal feature. **What do you dislike about Helpdesk 365?** Helpdesk 365 has a limited Microsoft 365 environments for it does not work well with organizations that are outside the Microsoft ecosystem. It’s customization to meet user needs is limited thus requiring technical expertise if the customization process is extensive. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 has reduced manual tasks and has well organized the support process thus improving efficiency. It has reduced users relying on third-party solutions thus saving their cost while using this platform. **Official Response from Dharm Keerti:** > Thank you very much for sharing your positive experience with Helpdesk 365! We are pleased to hear that you find our platform mobile-responsive and easy to integrate with Microsoft 365 services. We appreciate your feedback on areas where we can improve, such as expanding compatibility with different ecosystems and enhancing customization options. We are constantly working to enhance our platform to better meet the needs of our users. If you have any specific suggestions or require assistance with customization, please feel free to reach out to our support team. We value your input and are committed to providing a seamless ticketing experience for all our users. Thank you for choosing Helpdesk 365! ### 16. One of the best app that help us to improve customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** It helps us mantain all the client related information such as when the ticket was created, which agent worked on the ticket, what was the average response time. And the application has lots of features like the auto assign, AI replies, moden view and the dashboard. **What do you dislike about Helpdesk 365?** SO far, I haven't found anything. Its one of the best app that our org has. **What problems is Helpdesk 365 solving and how is that benefiting you?** We can save the canned reponses, Knwoledgebase and adding the information from Office 365. All these problems are solved with the Helpdesk 365. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that our app is helping you maintain client information efficiently and providing useful features like auto-assign, AI replies, modern view, and a dashboard. It's great to know that you haven't encountered any issues with the app so far and Helpdesk 365 is solving problems for you by saving canned responses, integrating with Knowledgebase, and syncing information from Office 365. If you ever have any questions or need assistance, please feel free to reach out to us. We are here to help and support you in any way we can! ### 17. Excellent software and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas C. | ICT Sipervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Helpdesk 365?** Teams integration with Sharepoint and customisation with excellent. **What do you dislike about Helpdesk 365?** Nothing to report up to know, anything was misising were able to customised it thanksto their support **What problems is Helpdesk 365 solving and how is that benefiting you?** Internal IT helpdesk tickets **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are pleased to hear that you are enjoying the Teams integration with SharePoint and the customization options in Helpdesk 365. Our team is dedicated to providing excellent support, and we are glad to hear that you found our assistance helpful in customizing the software to meet your needs. If you ever have any questions or need further assistance, feel free to reach out to us anytime. We are here to help & ensure you have the best experience with Helpdesk 365. ### 18. New to HR365 and It has been Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Helpdesk 365?** The ability to manage many differnt teams and it scalability and help serveres have all been contributing factors in how it has help or organzation improve its tickting workflow. **What do you dislike about Helpdesk 365?** Docuentation is awesome for set and implmnetation, would like more insight as to how it works for my ability to troubleshoot when probelms occur. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are a small company that is growing and need to start managing our services and this tools offs that, along with its ability to automate and collect process data for analysis in reports and a dashbaord. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with HR365! We are very pleased to hear that the scalability and server help features have been beneficial for your organization's ticketing workflow. We appreciate your feedback regarding the documentation and troubleshooting insights. We assure you on providing more detailed information to assist you better in resolving any issues that may arise. It's great to hear that HR365 is helping your growing company effectively manage services, automate processes, and analyze data for reports and dashboards. If you have any specific questions or need further assistance, please feel free to reach out. We are here to support you every step of the way! ### 19. Less is more **Rating:** 4.0/5.0 stars **Reviewed by:** Franky S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Helpdesk 365?** I like the simplicity and the easy user interface. Good user experience. As an administrator, setting the system up is pretty straightforward. **What do you dislike about Helpdesk 365?** We had some troubles in the implementation phase. The documentation is very 'how to' and not much explaining the main concepts and how it hangs together. For example, clear explanations about the funciontal difference between (re)assigning, transfering and escalating tickets. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is part of our support process rollout. To manage support tickets centrally with collaboration of an external team for level 2 support. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are glad to hear that you liked the simplicity and user-friendly interface. We understand the importance of clear documentation and will work on improving the explanations of key concepts like ticket (re)assigning, transferring, and escalating. Your insights are valuable in helping us enhance the user experience. If you have any specific questions or need further assistance with the implementation phase, please feel free to reach out to our support team. We are here to ensure a smooth support process rollout for you. Thank you for choosing Helpdesk 365! ### 20. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Helpdesk 365?** Fast support Simple onboarding My onboarding meeting was set up within a week and I was able to get setup immediately. **What do you dislike about Helpdesk 365?** There was not any downsides to using Helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** Migrating over from Zendesk. **Official Response from Dharm Keerti:** > Thank you very much for sharing your positive experience with Helpdesk 365! We are delighted to hear that you found our support responsive and the onboarding process easy. Ensuring a smooth transition for customers migrating from other platforms is our priority. If you ever have any questions or need assistance, feel free to reach out. We are here to make your experience with Helpdesk 365 seamless and successful. Thank you for choosing us as your support solution! ### 21. root installation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Helpdesk 365?** I am very happy with the interface which is great **What do you dislike about Helpdesk 365?** there is nothing in the app that I dislike **What problems is Helpdesk 365 solving and how is that benefiting you?** Root installation for SharePoint and MS Teams that was resolved **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are glad to hear that you are happy with the interface of Helpdesk 365. We strive to provide a user-friendly experience for our clients. If you ever have any questions or need assistance with root installations or any other features, feel free to reach out. We are here to help and ensure you have a seamless experience with our product. Thank you for choosing Helpdesk 365! ### 22. Efficient and Customizable Ticketing Platform for Csutomer Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Gatere W. | Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Helpdesk 365?** The program has established accurate ticketing features, that helps customers to get answers for the complaints or challenges they face. More so, setting up this tool is a simplistic form, and it gives direct insights to the company from the support. Moreover, the development of proper conversation tracking where ideas from customer are evaluated is a fundamental scope that we also obtain. **What do you dislike about Helpdesk 365?** There are dynamics in managing the available customer help, but the developer has created a suitable way of ticketing and controlling business dynamics. There is absolute organziation, where conversations are well evaluated. **What problems is Helpdesk 365 solving and how is that benefiting you?** The comprehensive customer assistance is something that the developer has created, and this resolves the challenges of sluggish customer support response. There are suitable live chat procedures, that gives users the chance to air their insights and communciate effectively. Lastly, the determination to evaluate conversations is also a systematic concept from the tool. **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are glad to know that you find our ticketing features accurate and easy to set up. We appreciate your recognition of the direct insights it provides and the proper conversation tracking it offers. We understand your concerns about managing customer help dynamics, and we are continuously working to enhance our platform to meet your needs better. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any specific suggestions or further feedback to share, please feel free to reach out. We are here to assist you and ensure you have a seamless experience with us. Thank you for trusting Helpdesk 365! ### 23. Very good HR ticket system **Rating:** 4.5/5.0 stars **Reviewed by:** Jeroen D. | Head IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Helpdesk 365?** HR365 was easy to implement in our Office 365 envirement en worked pretty much out of the box withoud having to use 3rd party tools. The customer support reacted quickly when we had a question. **What do you dislike about Helpdesk 365?** For HR we missed nothing in the product. We would like a ITSM add-on for IT ticketing. **What problems is Helpdesk 365 solving and how is that benefiting you?** HR365 solved the problem of not having a simple ticketsystem for HR issues. THe benefits for the HR departement is that they can organise and prioritise their workload better. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with HR365! We are very pleased to hear that the implementation was smooth and that our customer support was responsive. Your feedback about adding an ITSM add-on for IT ticketing is valuable, and we will definitely consider it for future enhancements. It's great to know that HR365 has helped streamline your HR department's workload organization and prioritization. If you have any more suggestions or need further assistance, please feel free to reach out. We are here to help and ensure you have the best experience with Helpdesk 365! ### 24. Helpdesk 365 **Rating:** 5.0/5.0 stars **Reviewed by:** Ted B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Helpdesk 365?** Integration into Teams, it's on ous Sharepoint, so we own the data, completely customizable, integration with Azure AD **What do you dislike about Helpdesk 365?** There is nothing that I don't like about this platform. We went from a support by email solution to this and it works great. **What problems is Helpdesk 365 solving and how is that benefiting you?** Prior to HD 365, we supported our users via email, text, & phone call. HD 365 allowed us to channel all incoming support requests, assign to techs, escalate if necessary, implement an SLA, and overall organize and prioritize our requests. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very happy to hear that the integration into Teams, customization options, and ownership of data have been beneficial for you. It's great to know that the platform has helped streamline your support process and improve organization. If you ever have any questions or need assistance with any features in Helpdesk 365, please feel free to reach out. We are here to support you every step of the way. Thank you for choosing Helpdesk 365! ### 25. Best helpdesk application yet! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Helpdesk 365?** The reporting and vibrant dashboards!!!! **What do you dislike about Helpdesk 365?** Nothing at this point in time. The application is perfect for our company! **What problems is Helpdesk 365 solving and how is that benefiting you?** The helpdesk 365 app helps or company track emails/ticket logged from our various clients which make it easier for our company to deal with clients requests within the SLA timeframe. **Official Response from Dharm Keerti:** > Thank you for sharing your wonderful review about Helpdesk 365! It's amazing to hear that you are enjoying the reporting and vibrant dashboards in Helpdesk 365. We are glad that the application is meeting your company's needs effectively. If you ever have any questions or need assistance with anything in the future, please feel free to contact us anytime. We are here to help and support you every step of the way. Thanks for choosing Helpdesk 365! ### 26. Productive Approach for Powerful Business Ticketing and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar Y. | System Engineer , Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Helpdesk 365?** The developer has established the powerful ticketing features, where customers share their insights or concerns. The customer concerns are also handled efficiently, and there are efficient integrations with other communications options. The development of new technology, which makes customer support convinient is also a merit. The creation of a swift Q&S solution makes the process simple. **What do you dislike about Helpdesk 365?** The program has made conversations smooth, where ideas, business concerns from customers have a permanent solution for proper communication. The implementation has no challenges, and this resolves the costs incured during the deployment process. **What problems is Helpdesk 365 solving and how is that benefiting you?** This is a productive platform, for immediate customer help, and it reaches the customer desk without challenges. More so, the enhancement of new technology, where ticketing is well established, and immediate order in responding to questions is another effective scope. Finally, there are reliable marketing options that gives clients the information they require concerning the program. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are happy to hear that you appreciate our powerful ticketing features and efficient customer support. It's great to know that our platform has made communication smooth and deployment costs manageable for you. We value your feedback and are continuously working to enhance our technology to provide even better customer support solutions. If you have any further suggestions or come across any issues in the future, please feel free to reach out to us. We are here to ensure your experience with Helpdesk 365 remains productive and convenient. Thank you for choosing Helpdesk 365! ### 27. Some of my Microsoft Forms Categories were not transferring to the ticket **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Helpdesk 365?** collaboration accross multiple teams.... **What do you dislike about Helpdesk 365?** it can be a small bit clunky and slow at times **What problems is Helpdesk 365 solving and how is that benefiting you?** none, migrating from another helpdesk system **Official Response from Dharm Keerti:** > Thank you for sharing your experience with Helpdesk 365. We understand the issue with Microsoft Forms Categories not transferring to the ticket and will look into it to enhance your experience. Your feedback on collaboration is valuable, and we are committed to refining system performance to address any clunkiness or speed concerns. If you have any more details or need further assistance, please feel free to reach out to us. Thanks for choosing Helpdesk 365! ### 28. The perfect Helpdesk tool for any sized business **Rating:** 5.0/5.0 stars **Reviewed by:** chandra m. | ICT Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Helpdesk 365?** It has multiple roles such as agent, supervisor, and users. This gives an allowance to every level employee to use it and request any kind of help that they need. The ease to implement ensures that little time is used when setting it up. As such, you set it up and use it immediately. It can also be used on mobile phones thus accessible to everyone. One can submit support ticket from their email or MS team It does not limit on the number of times that one can use hence allowing a company's employees to access all the help that they need It can generate analytical reports thus making work easy for employees required to do the same Has various credible features among them ticket field customization which enables selective fields to an employee that suits their requests, custom tickets that configure ticket status based on a firm's needs, and it configures various services request. It auotamates routinely done tasks thus saving on time **What do you dislike about Helpdesk 365?** It requires one to train in order to understand how it operates. Every employee must be trained and this is the only period that time is wasted on this app otherwise once you learn to use it you can not look back. It is a very efficient ticketing tool for help desk. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 has improved the productivity in our firm's managerial departments. Through ticket system, it is easy to solve all sorts of problems encountered. Besides, it helps to streamline To-Do's for every department and this also helps in effecting accountability. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you find the multiple roles, ease of implementation, and accessibility features beneficial for your business. We understand that training may be a hurdle initially, and we are committed to providing resources and support to ensure a smooth transition for all employees. It's great to hear that Helpdesk 365 has improved productivity and streamlined processes in your firm's managerial departments. If you have any further feedback or need assistance with training, please feel free to reach out. We appreciate your support and look forward to continuing to serve your needs with Helpdesk 365. ### 29. Helpdesk 365: The best IT service desk application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** Our organization likes the Helpdesk 365 beacuse of the friendly user interface, advanced security, email notifications and much more. The application can also be integrated with Microsoft teams which our organization loves to use. **What do you dislike about Helpdesk 365?** We have been using the application from a very long time, and there are no dislikes yet about the Helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** With AI, canned reponses, email noticaitions our organization spends very less time on boring stuff and more time helping users. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you appreciate the user-friendly interface, advanced security features, email notifications, and integration with Microsoft Teams. We are committed to providing a seamless and efficient experience for our users. It's great to hear that Helpdesk 365 is helping your organization save time and focus on assisting users with AI, canned responses, and email notifications. If you ever need any assistance or have any questions, please feel free to contact us. Thank you for choosing Helpdesk 365! ### 30. Great product and **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Helpdesk 365?** HD365 is good because you can use it both in desktop Teams and in a browser. **What do you dislike about Helpdesk 365?** Nothing as of now, it's a bit user friendly though. No dislikes from my side. **What problems is Helpdesk 365 solving and how is that benefiting you?** The best part is we can also raise the tickets via MS forms and MS teams. **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are glad to know that you are enjoying the convenience of using Helpdesk 365 in both desktop Teams and a browser. We appreciate your feedback on the user-friendliness and will definitely take that into consideration for future improvements. It's great to hear that you are benefiting from being able to raise tickets via MS Forms and MS Teams. If you have any suggestions or encounter any issues in the future, please feel free to reach out. We are always there to help and ensure you have the best experience with Helpdesk 365! ### 31. Solution Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yokesh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Helpdesk 365?** In helpdesk, the user can able to raise ticket and it is resolved with in a specific time. The raised tickets will be assigned to the concern team, and it is sorted without any chaos. Since it's a user friendly, many organizations are using this software. Also, we can access this software in mobile also easily. This is very similar to an excel sheet, where everyone can access it. **What do you dislike about Helpdesk 365?** Since it supports only the English, it is difficult to use with other language clients. There are some small bugs in its functionality. The portal is not getting refreshed in the active manner. **What problems is Helpdesk 365 solving and how is that benefiting you?** By the ticket system, we can able to solve any kind of problems in our organization. The operations team can able to track the issues and resolving it very actively. So this helpdesk software is very helpful to raise the issue and the concern team can able to track it quickly and sorting it with in a specific time.. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We're glad to hear that you find the ticketing system user-friendly and effective for issue resolution. We appreciate your suggestions for improvement, particularly regarding language support and portal refresh challenges. Your insights are valuable to us as we strive to enhance our services. We will address the bugs and work on improving the functionality of the portal. If you come across any further issues or have additional suggestions, please feel free to reach out to our support team. We are here to assist you and ensure a seamless experience with Helpdesk 365. ### 32. Helpdesk 365 Has Powerful features that Makes Ticketing easy for Us **Rating:** 5.0/5.0 stars **Reviewed by:** Renato B. | Chief Finacial Officer, Research, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 automates tickets according to time, and how important it is . You can submit your email through an email. Helpdesk 365 assigns tickets to teams ,checks its progress and is in communication with the user . I like Helpdesk 365 because you are able to get the needed information about a ticket before it is created. Users are notified when tickets are resolved. **What do you dislike about Helpdesk 365?** Integrating with another tool becomes a challenge. No other dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** Though Helpdesk 365 answers to some questions are kept. You are able to connect your email with Helpdesk 365 easily . You are updated about tickets that need urgent attention . **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you find our ticketing automation and communication features helpful. We understand that integrating with other tools can be a challenge, and we appreciate your feedback. Our team is continuously working to improve our platform and make it more user-friendly. If you need any assistance with integration or have any other concerns, please feel free to reach out to our support team. We are here to help and ensure that you have the best experience with Helpdesk 365. Thank you for choosing Helpdesk 365! ### 33. Excellent app with easy integration into our current Office 365 tenant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Helpdesk 365?** It's ease of use for our staff who send through requests. **What do you dislike about Helpdesk 365?** No dislikes at this stage. Cant think of any negativity on this app. **What problems is Helpdesk 365 solving and how is that benefiting you?** Solving IT requests and also Maintenance requests. Its moving us from a hand written diary to electronic. **Official Response from Dharm Keerti:** > We are happy to hear that Helpdesk 365 has successfully integrated into your Office 365 tenant and that your staff finds it easy to use! It's great to know that it is effectively handling your IT and maintenance requests. If you ever come across any issues or have suggestions for improvement, feel free to reach out to us. We are here to ensure your experience with Helpdesk 365 stays positive. Thank you for your feedback! ### 34. Helpdesk 365: A Super Effective Hep desk Solution that Has Been Having Brilliant Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 streamlines workflow and enhance user experience for it tightly integrates with the existing Microsoft 365 tools like Outlook, teams, and SharePoint. For users who are familiar with Microsoft 365 find this platform easy to use and interface intuitive. Responsiveness and efficiency is improved since it automates repetitive tasks like sending notifications. **What do you dislike about Helpdesk 365?** Helpdesk 365 ties the user from Microsoft ecosystem which limits user future option if they need to switch platforms. For complex setups it requires technical expertise in managing and maintaining this platform. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 enables the users to make the best decision for it provides a real-time visibility into agent performance. It had reduced wait time for customers for it streamlines workflows and agent availability leading to fast resolution. **Official Response from Dharm Keerti:** > Thank you very much for sharing your feedback on Helpdesk 365! We are glad to hear that you find the platform's integration with Microsoft 365 tools and automation of tasks beneficial for enhancing user experience and efficiency. We understand your concerns about being tied to the Microsoft ecosystem and the need for technical expertise for complex setups. We appreciate your insights on how Helpdesk 365 has helped streamline workflows, improve agent performance visibility, and reduce customer wait times. Your feedback is valuable to us, and we will take your comments into consideration for future enhancements. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 35. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Helpdesk 365?** The IT is always quick and accurate with solutions. **What do you dislike about Helpdesk 365?** Nothing, i have no qualms with Helpdesk, they have always been very accomadative. **What problems is Helpdesk 365 solving and how is that benefiting you?** Keeping all our IT related problems/questions in one place. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! It's great to know that our IT team has been quick and accurate in providing solutions. We are glad to be of help in keeping all your IT-related issues organized in one place. If you ever have any questions or need assistance in the future, please feel free to reach out to us. We appreciate your business and look forward to continuing to provide you with excellent service. Thanks for choosing Helpdesk 365! ### 36. Technical Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Helpdesk 365?** It is an organizational wide helpdesk, which will assist even with external stakeholders **What do you dislike about Helpdesk 365?** None, as everything seemsto be according my prediction **What problems is Helpdesk 365 solving and how is that benefiting you?** Organization wide help desk and collaboration in terms of service desk. **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are pleased to know that you are enjoying the organizational-wide assistance it provides. We are also glad to hear that everything is meeting your expectations. If you ever have any questions or need further assistance, please reach out to us anytime. We are here to help and ensure that Helpdesk 365 continues to benefit you and your organization. Thank you for trusting Helpdesk 365! ### 37. The best IT Service Desk application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** I like that team members can customize forms with thier own fields when creating tickets. Plus, the support team is always helpful and responsive. **What do you dislike about Helpdesk 365?** Helpdesk only works well within Microsoft 365 environments. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 helps us manage every customer inquiry efficiently and keeps everything organized. This means we can respond to customer questions and issues more quickly and effictively, improving our overall customer service. **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are very pleased to hear that you appreciate the customizable ticket forms and our responsive support team. We understand your concern about the compatibility with Microsoft 365 environments and will take this feedback into consideration for future improvements. We are glad to hear that Helpdesk 365 is helping you manage customer inquiries efficiently and improve your customer service. If you have any further feedback or need assistance, please feel free to reach out to us. Thanks for choosing Helpdesk 365! ### 38. Support agent is quick and knows what they are doing when it comes to HR365 **Rating:** 5.0/5.0 stars **Reviewed by:** Werner L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Helpdesk 365?** From the time I logged the ticket with customer service, it took them less than a hour to sort out my issues of the platfrom. **What do you dislike about Helpdesk 365?** No complains regarding Helpdesk365. Their service is amazing. **What problems is Helpdesk 365 solving and how is that benefiting you?** They Helped me with my automatic email requist. **Official Response from Dharm Keerti:** > Thank you very much for your positive feedback! We are delighted to hear that our support agent was able to assist you promptly with your HR365 issues. It's great to know that you had a wonderful experience with Helpdesk 365 and that we were able to resolve your concerns efficiently. If you have any more questions or need further assistance in the future, please feel free to contact us anytime. We are here to help and ensure you have the best experience with Helpdesk 365! ### 39. System works well for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Helpdesk 365?** The migration was easy, and the system is easy for our users to navigate. **What do you dislike about Helpdesk 365?** We had to migrate and couldn't keep using our old version, but this wasn't really an issue. **What problems is Helpdesk 365 solving and how is that benefiting you?** We use it to keep track of all our user IT-related requests. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are extremely pleased to know that the migration process was smooth, and that the system is user-friendly for your team. We understand that migrating to a new system can sometimes be a challenge, but we are glad it was not a major issue for you. It's great to hear that Helpdesk 365 is helping you keep track of IT-related requests efficiently. If you have any further feedback or need assistance in the future, please feel free to contact us anytime. We are here to help & support you in every step of the way. ### 40. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** MIELAN RAJ M. | ISV Engagement Manager at Microsoft, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Helpdesk 365?** - Instant connectivity with M365 - Users power automate - Connect with my active directory - Uses support mailbox instantly **What do you dislike about Helpdesk 365?** - Wish I would have known earlier of helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** - Instant assigning of tickets and customer satisfaction service **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very happy to know that you find it easy to use and that it has been beneficial for instant connectivity and customer satisfaction. We appreciate your feedback about wishing you had known about Helpdesk 365 earlier. We are always looking for ways to improve our communication and make sure our customers are aware of all the features and benefits our platform offers. If you have any further suggestions or feedback, please feel free to reach out. We are here to assist you and ensure you have a great experience with Helpdesk 365. ### 41. The best IT service desk application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is a game changer,user frendly design with powerfull features. Ticet management is seamless. **What do you dislike about Helpdesk 365?** nothing that I'd say dislike. The solution is easy to use. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helping my team to easly manage the tickets, automate the repetitive tasks. This result increase the team efficieincy. Its featuters enables efficient tacking and enhancement of business processes. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad hear that you find our application user-friendly with powerful features. It's great to know that ticket management is seamless for you and that it's helping your team manage tickets efficiently and automate repetitive tasks. If you ever have any questions or need assistance, please feel free to contact us anytime. We are here to help you with anything. Thanks for choosing Helpdesk 365! ### 42. Hest tool for Helpdesk and Service desk related tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is having user friendly interface and it is easy to use **What do you dislike about Helpdesk 365?** so far i have not found any dislikes about helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** The Helpdesk 365 tool is helping us in soling our daily taks and quireis raised by our customer in shorter time and which is helping us in improving our productivity. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you find the interface user-friendly and easy to use. It's great to know that the tool is helping you solve daily tasks and customer queries efficiently, ultimately boosting productivity. If you ever have any questions or need assistance with the tool, please feel free to reach out. We are here to help and support you every step of the way. Thanks for choosing Helpdesk 365! ### 43. Help Desk Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Helpdesk 365?** Like what it can do for a Organization ability to control their help desk functionally and its ability to tie into the assets. **What do you dislike about Helpdesk 365?** No issues at this time, as we are just starting this process. **What problems is Helpdesk 365 solving and how is that benefiting you?** ITSM to help us in are ISO and CMMI solutions **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are glad to hear that you appreciate its ability to help organizations control their help desk functionality and tie into assets effectively. As you begin the implementation process, we are here to support you at every stage. If you have any questions or run into any challenges while setting up Helpdesk 365, feel free to reach out to us anytime. Our commitment is to ensure a smooth and successful transition for your organization. Thank you for choosing Helpdesk 365 to support your ITSM needs for ISO and CMMI solutions. ### 44. Powerful ticketing System Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Bhaskar K. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Helpdesk 365?** Big thing is now Helpdesk365 is available on Microsoft teams aswell, which created a big impact changes. The UI interface is very easy to use and understand. Also available in many languages. Assign every ticket to teams and we have Aa option to view to improve performance etc. We can use this ticketing system tools for IT, HR and another office client request. **What do you dislike about Helpdesk 365?** No major dislike, But somethime it's takes time to generate tickets. **What problems is Helpdesk 365 solving and how is that benefiting you?** I am using this ticketing tools since 5 years and this is one of the best ticket systems tools ever I seen. Very easy to use , Customized ticket option, assign to teams and we can view ticket for improvement etc. Saved lots of time and very easy to track all record of tickets. The customer service is good and very helpful for resolving issue. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find the Microsoft Teams integration impactful and the UI user-friendly. We appreciate your feedback on ticket generation speed and will work on optimizing this process. It's great to know that Helpdesk 365 has been instrumental in saving you time and improving ticket tracking. Our team is dedicated to providing excellent customer service, and we are pleased to hear that you have had positive interactions with them. If you have any further feedback or need assistance, feel free to reach out. Thank you for choosing Helpdesk 365! ### 45. HR365 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Helpdesk 365?** It is easy to find historical tickets and manage individual tickets. Once the system is setup, it is easy to maintain. Customer service has been responsive to our issues and prompt in resolving. **What do you dislike about Helpdesk 365?** The UI can at times behave unexpectedly, either freezing or breaking until the page is reloaded. I haven't been able to find any reports showing info like who creates the most tickets, or which agents are closing tickets. **What problems is Helpdesk 365 solving and how is that benefiting you?** Management of IT support tickets **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are happy to hear that you find it easy to manage tickets and that our customer service has been responsive. We understand the challenges you have faced with UI issues and appreciate your patience. Our team is actively working to enhance system performance. Regarding your request for specific reports, we value your input and will share it with our development team for consideration. In the meantime, we will explore alternative ways to provide the insights you need. Please reach out to our support team, and we will be happy to assist further. Thank you for choosing Helpdesk 365 for your IT support ticket management needs! ### 46. The Effective Ticketing Solution for Help Desk Purposes **Rating:** 4.5/5.0 stars **Reviewed by:** Gathenya M. | Systems Engineer, International Trade and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Helpdesk 365?** The tool has created a feature for ticketing, and this brings a focused option where communications is made straightforward. The creation of emails for communications ensure all customer support is well enhanced and no complexity encountered. The cloud ticketing from the software has made the platform more useful. **What do you dislike about Helpdesk 365?** The platform has made every ticketing process effective, but there should be better integration streams for advanced communications. The software is attentive, and there are useful updates constantly. **What problems is Helpdesk 365 solving and how is that benefiting you?** The platform has created a better customer help desk, with a reliable ticketing structures. More so, the determination of cloud space, where there is safety is also a functional part of the tool. The ticketing status from the tool is fully implemented, to enhance clarity and convinience. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to hear that you liked the ticketing feature and the straightforward communication it offers. We understand your desire for better integration streams for advanced communications and will take this into consideration for future updates. It's great to know that the cloud ticketing has made the platform more useful for you. We are committed to continuously improving our software to provide a better customer help desk experience. If you have any further suggestions or need assistance, please feel free to reach out to us. We value your input and look forward to serving you better. Thanks for choosing Helpdesk 365! ### 47. Nice Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Helpdesk 365?** Easy to use. All the features are available which are required for any Helpdesk tool. **What do you dislike about Helpdesk 365?** This tool would have been implemented before to count productivity. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to manage all helpdesk and service desk related queries and tickets on timely manner. It helping us to increase the productivity. **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are glad to hear that you find the tool easy to use and that it meets your requirements. We appreciate your suggestion about implementing the tool earlier for productivity tracking. We are continuously working on improving our services and will take your feedback into consideration. If you have any further suggestions or need assistance, please feel free to reach out to us. We are here to help and ensure that Helpdesk 365 continues to benefit you in managing helpdesk queries efficiently. Thanks for choosing Helpdesk 365! ### 48. Productive helpdesk tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Helpdesk 365?** Easy to use, User friendy interface Good features **What do you dislike about Helpdesk 365?** I don't have any dislikes as the tool is absolutely working well for my daily tickets **What problems is Helpdesk 365 solving and how is that benefiting you?** We have multiple departments in our enviroment, helpdesk 365 is helping us in managing tickets related to departments and approvals easily and efficient manner. **Official Response from Dharm Keerti:** > Thank you very much for the positive feedback! We are happy to hear that Helpdesk 365 is making ticket management easier for your multiple departments. We are glad you find the tool user-friendly and efficient. If you ever have any questions or need assistance with any features, please feel free to reach out. We are here to help and support you in every step of the way. Thank you for choosing Helpdesk 365! ### 49. Quick, courteous response by your support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Helpdesk 365?** Simplicity of use for tracking IT issues for our department. **What do you dislike about Helpdesk 365?** Nothing to add here. .. **What problems is Helpdesk 365 solving and how is that benefiting you?** it provides a method of tracking our IT issues. **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback on Helpdesk 365! We are glad to hear that you find our platform simple to use for tracking IT issues. If you ever have any suggestions or encounter any issues, please feel free to reach out to our support team. We are here to help ensure your experience with Helpdesk 365 remains top-notch. We appreciate your business and look forward to continuing to support your IT needs. ### 50. Suppport is outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Frank G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Helpdesk 365?** The support staff is quick to resond, and always fixes the issue in a timely fashion. Excellent job! Very happy with the program. **What do you dislike about Helpdesk 365?** not a thing, the program is very intuituve and flexible **What problems is Helpdesk 365 solving and how is that benefiting you?** User self service helpdesk ticket submission, which makes it easier to gather helpdesk requests and tickets. **Official Response from Dharm Keerti:** > Thank you for the wonderful review about Helpdesk 365! We are glad to hear that you are happy with our support team and that Helpdesk 365 is meeting your needs effectively. We appreciate your feedback on the program's intuitiveness and flexibility. It's great to know that the user self-service helpdesk ticket submission feature is benefiting you by streamlining the process of gathering helpdesk requests. If you ever have any questions or need further assistance, please feel free to reach out. We are here to help and ensure you have the best experience with Helpdesk 365! ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+05%3A38%3A13+-0500&secure%5Bsession_id%5D=d94846ba-5874-4418-86f6-9242e6762dea&secure%5Btoken%5D=012d341fddb9b6b56ca4eb7ebe0c93f21ec26cb4725a5576bf802cd24c5dc355&format=llm_user) ## Helpdesk 365 Integrations - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,813 reviews)