Top 10 Five9 Intelligent Cloud Contact Center Platform Alternatives & Competitors

Top 10 Alternatives to Five9 Intelligent Cloud Contact Center Platform Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,526)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX is:
Slower to reach roi
More usable
Easier to admin
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
Chatbots
AI Voice Assistants
Contact Center
AI Customer Support Agents
Auto Dialer

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, NiCE CXone Mpower is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
Contact Center
AI Customer Support Agents
Auto Dialer
Contact Center Workforce
Speech Analytics

Talkdesk
By Talkdesk
4.4/5
(2,500)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Talkdesk is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
AI Voice Assistants
Contact Center
AI Customer Support Agents
Auto Dialer
Contact Center Workforce
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Aircall
By Aircall
4.4/5
(1,534)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Aircall is:
Slower to reach roi
Easier to set up
More usable
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
AI Voice Assistants
Contact Center
AI Customer Support Agents
Auto Dialer
Call Center Infrastructure (CCI)

Zendesk for Customer Service
By Zendesk
4.3/5
(6,708)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Zendesk for Customer Service is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
Chatbots
AI Customer Support Agents
Conversational Support
Help Desk
Digital Customer Service Platforms

CloudTalk
By CloudTalk
4.4/5
(1,737)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, CloudTalk is:
Easier to set up
Easier to admin
More usable
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
Contact Center
Auto Dialer
Contact Center Workforce
Speech Analytics
Call Center Infrastructure (CCI)

JustCall
By Saas Labs
4.3/5
(2,375)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, JustCall is:
Easier to set up
Easier to admin
More usable
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
AI Voice Assistants
Contact Center
AI Customer Support Agents
Auto Dialer
Contact Center Workforce

Sprinklr Service
By Sprinklr
4.3/5
(724)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, Sprinklr Service is:
More expensive
Better at meeting requirements
Easier to admin
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
Chatbots
Contact Center
AI Customer Support Agents
Contact Center Workforce
Speech Analytics

UJET
By UJET
4.7/5
(1,128)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Five9 Intelligent Cloud Contact Center Platform, UJET is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Five9 Intelligent Cloud Contact Center Platform:
Contact Center
Live Chat
Call Center Infrastructure (CCI)

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