# What is the highest-rated remote support software for reducing average resolution time?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams focused on cutting average resolution time, I sorted the remote support tools in G2's<a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support">remote support</a> category by rating and pulled themes on speed.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a> (4.7, 730 reviews): reviewers credit faster first-call resolution and fewer onsite visits.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/screenconnect/reviews"><strong>ScreenConnect</strong></a> (4.7, 504 reviews): connections in seconds and backstage work reviewers say cut mean time to repair.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews"><strong>Splashtop Remote Support</strong></a> (4.7, 274 reviews): low-latency sessions that let techs see and fix the issue live in one session.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/beyondtrust-remote-support/reviews"><strong>BeyondTrust Remote Support</strong></a> (4.7, 388 reviews): reviewers say it drastically reduces troubleshooting time with instant, secure access.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/logmein-rescue/reviews"><strong>LogMeIn Rescue</strong></a> (4.6, 209 reviews): one-click connect plus AI session summaries reviewers say speed up troubleshooting and post-call admin.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For reducing resolution time, which tool actually moved your numbers? And was it faster connect, live visibility, or less post-session work that helped most?</p>

##### Post Metadata
- Posted at: 15 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

ScreenConnect&#39;s backstage access, letting a tech work without taking over someone&#39;s screen, is a detail that sounds minor until you think about how many interruptions it removes from a support agent&#39;s day. For teams tracking actual resolution time, was the improvement mostly from faster connection, or from techs being able to work more independently once connected?

##### Comment Metadata
- Posted at: 7 days ago
- Author title: Marketing Executive





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4