Firstup Reviews & Product Details

What I find most helpful about Firstup is how quickly I get responses from the team. Be it questions about the platform (capabilities, best practices) or support help, it's never a long wait for a reply. Additionally, the team is active and readily accepts/is involved in discussions about how we (Dow) would like to see the platform improved (ranging from bugs/issues we encounter to new features to make content easier to create/publish or more engaging for end-users). The Knowledge Base and Training Center made it easy for me to understand the platform, and share my knowledge/experience with new admins. Review collected by and hosted on G2.com.

The only downsides that come to mind regards the platform. While advanced permissions help us limit "miss-posts," I'd like to so more "controls" in the platform to help us prevent certain miss-posts (fixes regarding the email alias field (defaults to an address we don't want everyone to use)). However, this suggested feature has been part of conversations with the team and part of the "wish list" for future updates. I will add that no-one on our team has ever had a bad experience with the Firstup team. Review collected by and hosted on G2.com.

Building and publishing a newsletter used to take me hours and now I can create a great looking newsletter in a matter of minutes and quickly send to a targeted audience. Firstup has taken all the pain points out of my communications work and allows me to focus on strategy, content and UX. The insights provide in-dpeth metrics that I use for making a business case in my comms consults; it helps leadership understand decisions and reccomendations. Review collected by and hosted on G2.com.

Fistup is a robust tool and while it's intuitive to use I would caution small teams or unsupported teams to implement and launch. There are many aspects to consider when building out program infrastructure for your business and the role of project manager can easily be a full-time position. Review collected by and hosted on G2.com.

Our company has multiple locations. Often, I don't know what's going on in the company outside of my own building. The posts on Firstup allow me to get a window in events going on at different plants - from townhalls to retirement celebrations. It helps me feel more connected. Review collected by and hosted on G2.com.

Interaction is limited - e.g I'm able to like posts but not comment on them. It would also be nice to be able to form subgroups to connect with other employees and arrange events; however, I think this has more to do with how the company is using the app than possible functionality. Review collected by and hosted on G2.com.

The backend is very powerful. It can target content any way your HR data can divide up your workforce. The design elements are flexible and good-looking. Some of the engagement tools are very helpful, like the ability to keep redelivering a piece of content to a particular user until they open it. Review collected by and hosted on G2.com.

If your organization is large and complex, setting up user groups in Firstup will be too. We had a hard time ironing out some issues that arose in the interface between Firstup's email sender and our systems. The support desk seems a bit underpowered and sometimes closes tickets too quickly. Review collected by and hosted on G2.com.

What is there not to love about Firstup? I love the ease of use, it's intuitive and easy to learn. It has great customizability and keeps content unique and fresh. The insights are invaluable for internal communications and help inform strategy and next steps. And the app is a great way to reach frontline staff!

On top of a great product, there is a great support team behind it. They are quick to answer, help share best practices and are really friendly. The support team is great too! I know when I submit a ticket, it won't be a week until I hear something back. I often hear from them within the next business day. Review collected by and hosted on G2.com.

If I am being honest, I cannot think of any downsides to the platform or the team! Review collected by and hosted on G2.com.

Firstup gives us a modern, effective way to communicate to, and with, our employees. It is easy to use from the studio-side and for users. It also works well as our internal email platform. It allows us to schedule communication in advance and has valuable performance data. Review collected by and hosted on G2.com.

While support is typically fast to respond initially, it can take quite a bit of time to get an issue resolved. I am pretty sure I have open tickets from months ago, and some of them, while not major, are issues that come up routinely. Review collected by and hosted on G2.com.

It's been a pleasure to watch our global community grow and become excited on our Firstup platform. Being able to watch and participate in our communities posts, helps me feel like I'm part of the greater story of our company. Review collected by and hosted on G2.com.

There's small features that could help improve the experience-- like an embedded RSS feed to pull in social media, an advocacy and reward program, and more guidelines for inclusivity Review collected by and hosted on G2.com.

Firstup is the best internal communications platform I have run into. The ability to customize to our internal brand needs and reach all of our employees in different group segments at once is extremely valuable to our overall internal communications goals. The platform's ability to reach some of our most mobile team members via an app, Teams integration, and email has been extremely beneficial. The team is great, super involved, and helpful along the way. Review collected by and hosted on G2.com.

The metrics capabilities, readability, and accuracy could be improved. Review collected by and hosted on G2.com.

I like the ability to prioritize various content based on the audience, topic and targeting options. Review collected by and hosted on G2.com.

It is difficult to organize and segment content consitently resulting in an overwhelming amount of content for the end user. Review collected by and hosted on G2.com.

We love the ability to have different topics, or channels, to really create content to share with employees that are relevant to them. Review collected by and hosted on G2.com.

I wish there was more company brand opportunities on the platform Review collected by and hosted on G2.com.