Firstup Reviews & Product Details

What I find most helpful about FirstUp is its inclusive posting and sharing feature. Employees can easily post updates, share information, and engage by liking and commenting on posts. This functionality ensures everyone stays informed about news and system developments from any location, which is incredibly beneficial. Review collected by and hosted on G2.com.

The only downside to FirstUp is the challenge of getting people to adopt new technology. Review collected by and hosted on G2.com.

I believe that FirstUp is revolutionizing healthcare comms and reaching our busy healthcare providers. The user-friendly interface and easy-to-use app help a lot in getting our most crucial information out to many hospitals simultaneously. Review collected by and hosted on G2.com.

I honestly don't have too many dislikes. I think that better customization features for blocks (specifically attachments) may help in making things more accessible. Review collected by and hosted on G2.com.

Love the ease of use with the platform. I've had the opportunity to allow my creativity to thrive with developing posts. I've also love the capabilities with developing newsletters. Great team to work with. Review collected by and hosted on G2.com.

Some of the bugs can pose challenges. My biggest issue is the fact that you can't see if another team member is in the draft. If you're unaware of this, sometimes the changes are not saved and the updated post does not go out. Review collected by and hosted on G2.com.

User Interface: Navigating through the platform is mostly intuitive, and the layout makes it easy to access most tools and features it offers.

Communication features: Real-time messaging, group chats, and the ability to share files make it an excellent choice for teams.

Customization and branding: Very nice

Ease of integration with LI or other social sharing platforms.

We use this in marketing to give company wide access to easy-to-post/share promotional messages - and it does the job. Review collected by and hosted on G2.com.

Some of the features - like setting Pins, expiry dates - are not as intuitive or easy to figure out at first.

Difficult to embed HTML/links in set messages and add natural tags for sharing on LinkedIn, for example.

Messages get lost in the stream. If you don't tag a post properly, large groups of people never even see it. Curated content by topic/theme is both a positive and negative. Review collected by and hosted on G2.com.

The Firstup team and community that surrounds Firstup is invaluable. Firstup makes it easy to access other customers so you can share ideas on how to build out your platform and how to solve for common challenges your organization may face. As for the tool itself, so far it has already completely changed Corporate Communications throughout our organization. Frequent communicators are now empowered to drive their own comms instead of all content bottlenecking through our lean Corp Comms team. The single source publishing aspect of the tool allows our comms to stay up to date across all channels and truly reaches each employee where they want to receive their information. The list could go on about what we like best about it! Review collected by and hosted on G2.com.

Tool needs a flow for content creators to send a draft to a content publisher once it's ready to be delivered. Review collected by and hosted on G2.com.

Copy and paste works well from most documents. Review collected by and hosted on G2.com.

Analytics can be delayed and overall the platform is fairly slow--pages take a long time to load. Also, you do not have the opportunity to leverage HTML to manipulate content, it's all done through a design interface. Review collected by and hosted on G2.com.

I love that Firstup allows you to keep your social platforms updated with relevant posts with a click of a button. It allows you to have authentic and relative material to your job. It also helps you automate the posting process so anyone would be able to understand. I haven't delt with customer support, but from whoever has I feel like they have been good! The frequency of use for this product is high and it has easy implementation and integration. Review collected by and hosted on G2.com.

I dislike that you cannot see LinkedIn Carousel posts previewed on the main screens. I also dislike that your account isn't more cosutmized also the search function on the platform doesn't really work to help find posts. Why aren't you able to search by a hashtag. Review collected by and hosted on G2.com.

Firstup has been very helpful for our company to provide multiple types of communications to our employees. We have the ability to schedule notification, customize them with any rich text we would like, add pictures, send to specific channels (email, SocialChorus app, etc.), measure engagement from all channels, and view posts from an admin perspective in multiple views with the calendar view or list view. I would highly recommend Firstup for your companies communication! Review collected by and hosted on G2.com.

I think something Firstup can work on is aligning on the naming. Social Chorus is the app, but then Firstup is sometimes used. Review collected by and hosted on G2.com.

It democratized communication for us with access to & for all employees, not just e-enabled employees. Review collected by and hosted on G2.com.

No SMS text capability currently in the legacy Social Chorus app. It is available on the legacy Dynamic Signal app. Review collected by and hosted on G2.com.

What I find most helpful about Firstup is how quickly I get responses from the team. Be it questions about the platform (capabilities, best practices) or support help, it's never a long wait for a reply. Additionally, the team is active and readily accepts/is involved in discussions about how we (Dow) would like to see the platform improved (ranging from bugs/issues we encounter to new features to make content easier to create/publish or more engaging for end-users). The Knowledge Base and Training Center made it easy for me to understand the platform, and share my knowledge/experience with new admins. Review collected by and hosted on G2.com.

The only downsides that come to mind regards the platform. While advanced permissions help us limit "miss-posts," I'd like to so more "controls" in the platform to help us prevent certain miss-posts (fixes regarding the email alias field (defaults to an address we don't want everyone to use)). However, this suggested feature has been part of conversations with the team and part of the "wish list" for future updates. I will add that no-one on our team has ever had a bad experience with the Firstup team. Review collected by and hosted on G2.com.