Firstup Reviews & Product Details

Where do I begin? The product is easy to use resulting in increased productivity. The people are top notch - ALL OF THEM! They are always looking for ways to improve. Review collected by and hosted on G2.com.

While they are future focused, there is still room for improvement when it comes to fine tuning the current platform and customer requests. Review collected by and hosted on G2.com.

Strong product; customer service; prioritization of always improving; listening to our product ideas and suggestions to hopefully take into consideration for ultimate customer satisfaction. IT response rate and action has been great too! Review collected by and hosted on G2.com.

There isn't a whole lot of dislike but if I had to answer, I'd say that from a customer side, there could be a stronger feedback loop on new product updates. We share feedback with our rep, but beyond that, we don't always have visibility into what efforts might be being made to improve or correct bugs we find, though not to say we don't see improvement over the course of time. On that note, when building the new product updates, if it's not being done already, a Comms professional on a panel for testing would be beneficial. When we do have feedback on new product updates, it's usually around something that is very niche to a Comms pro. Review collected by and hosted on G2.com.

From sourcing, to implemetation, features of the platform and working with our team, Firstup has been a great partner to have. Their team couldn't be more helpful in setting up the platform and then working with you to make it a success. They help make it easy.

The team is also great at taking feedback to make improvements and is constantly looking for new features to help you deliver communications to the right people, at the right times in the right ways. The platform has transformed the way we communicate with employees. Review collected by and hosted on G2.com.

There are no downsides to using it, but you do have to design internal governance. While I know each organization is different, having some out of the box examples/templates for how to structure your program may be helpful. Review collected by and hosted on G2.com.

Firstup offers an excellent tool for employee communications. The tool is easy to use, intuitive, and the customer service has been great. Review collected by and hosted on G2.com.

I wish the insights and analytics section was a little bit more intuitive. It's challenging to understand the data I'm looking at and find the reports I need. Review collected by and hosted on G2.com.

Firstup is a scalable, user-friendly platform that meets organizations where they are at on the internal comms maturity spectrum and meets their needs as they grow and evolve. The technology is backed by an incredible support team and knowledgeable experts at Firstup - they get internal comms and that's rare. The platform has so much to offer, one could easily get overwhelmed if they're not familiar with tech, but the best part is that you don't have to do it all at once. As an administrator, you get to choose what you turn on and when it gets deployed to your company. Review collected by and hosted on G2.com.

It's a robust platform, and I love the data and reports available. Because the data is so robust, I find that my clients using Firstup find it most helpful when I'm able to come in from the outside, dig into the data and deliver a simplified dashboard and actionable insights based on how I interpret the data sets available. Review collected by and hosted on G2.com.

Enables:

- decentralized communications publishing

- targeting relevant audiences

- mobile app to reach frontline employees

Implementation was a little overwhelming for a mostly one-person effort, but we took it slow and implemented it to our complete satisfaction. Customer support is excellent. We use the system multiple times daily for quick and professional communications. There are so many features, but you can scale back to use basic functionality until you/your publishers are ready for more advanced capabilities. A bit overwhelming to learn how to use at first, but I always promise new publishers that by their third campaign, they will find it easy to use and love the professionalism of their output. Review collected by and hosted on G2.com.

This isn't a downside of the system, as much of a consideration - some of the time you will save on supporting writing, editing, and publishing will be diverted to training and supporting the decentralized publishers and the platform overall. Review collected by and hosted on G2.com.

Easy to use interface makes the process of providing an intranet to large employee base pretty easy Review collected by and hosted on G2.com.

I wish reporting was easier to customize to what I needed Review collected by and hosted on G2.com.

I like the ease of use and how I can recycle stories. Review collected by and hosted on G2.com.

I wish it were easier to insert multiple photos into a story, like a slideshow Review collected by and hosted on G2.com.

Love the various delivery options for communications. Also love how social-media like it is. Review collected by and hosted on G2.com.

The publishing platform and the insightsmetrics user experience needs to be improved. Review collected by and hosted on G2.com.

Our firm uses Firstup's platform that gives us the ability to have ready-to-share content for socail networks at the click of a button. The platform allows you to see what your colleagues are sharing, what posts gain the most traction, and where you receive your top engagement within your own networks.​

It has benefited our ability to both amplify and track our social selling efeforts more effectively.

From what I unerstand, the team at Firstup has been great to wor with. Review collected by and hosted on G2.com.

As we do not utilize many of the offeings of Firstup there is nothing at this time that I dislike. Review collected by and hosted on G2.com.