Firstup Reviews & Product Details

What I like best about FirstUp is the customer service with a partner in strategy and product development team that's always trying to improve and listens to customers. I just got off a virtual meeting with a product development team yesterday, who reached out to ask if we would give them feedback on new features they were working on. Beyond that, FirstUp was a game changer for us in Employee Communications in terms of being able to publish once and push it to email, text notification and our Sharepoint intranet -- and also being able to measure effectiveness. Review collected by and hosted on G2.com.

There's a ton of metrics but it needs someone who is knowledgeable about data mining and has the time to get the most out of it. New improvements just came through that look much more intuitive and visual. Review collected by and hosted on G2.com.

Firstup is relatively easy to implement and use, and provides efficiences when integrated with existing legacy data programs. When used strategically, you get far more business impact than simply sharing content -- you position communications as a powerful/key strategic partner to drive enterprise outcomes like never before (driving sales, saving money, educating/celebrating associates, and more!). With Firstup, you quickly expand comms to deskless associates wherever they may be. Embracing new ways of working with business units/programs and perhaps learning some new skills equips your comms/engagement team for great success! The Firstup team were attentive and helpful, providing support at every step. Review collected by and hosted on G2.com.

I'm a believer in the power of Firstup. Integrating an associate recognition program would be a huge win. And I'd love to see the company provide more information around the use of their product for educating and retaining talent, such as a longitudinal study (makes the pitch to business leaders even more powerful). The company collects an enormous amount of data, and I'd like to see a simlified approach to customized, concise reporting. Overall, I'm thrilled with the platform, relationship, and business impact. Money well spent. Review collected by and hosted on G2.com.

I think that the Custome Success team is the best thing about first up. I have found that all of the employees at first up are so helpful and easy to work with. If we have a requirement, or need any information their responses are incredibly fast, and they alwqays deliver aexactly what we are looking for. Review collected by and hosted on G2.com.

My least favourite thing about Firstup, is that we have some feedback on how we think the platform can be improved/enhanced, or if there are features that we would like to see, this gets passed along to the products team, and then that is typically the last that we hear about what we would like to see improved. Review collected by and hosted on G2.com.

It's great to stay in touch with others throughout our organization and segment appropriately. Review collected by and hosted on G2.com.

Quarterly implementation is a dissatisfier. We also want to be able to name campaigns differently than titles and send test emails that include preview of video on links before publishing. Review collected by and hosted on G2.com.

Where do I begin? The product is easy to use resulting in increased productivity. The people are top notch - ALL OF THEM! They are always looking for ways to improve. Review collected by and hosted on G2.com.

While they are future focused, there is still room for improvement when it comes to fine tuning the current platform and customer requests. Review collected by and hosted on G2.com.

Strong product; customer service; prioritization of always improving; listening to our product ideas and suggestions to hopefully take into consideration for ultimate customer satisfaction. IT response rate and action has been great too! Review collected by and hosted on G2.com.

There isn't a whole lot of dislike but if I had to answer, I'd say that from a customer side, there could be a stronger feedback loop on new product updates. We share feedback with our rep, but beyond that, we don't always have visibility into what efforts might be being made to improve or correct bugs we find, though not to say we don't see improvement over the course of time. On that note, when building the new product updates, if it's not being done already, a Comms professional on a panel for testing would be beneficial. When we do have feedback on new product updates, it's usually around something that is very niche to a Comms pro. Review collected by and hosted on G2.com.

From sourcing, to implemetation, features of the platform and working with our team, Firstup has been a great partner to have. Their team couldn't be more helpful in setting up the platform and then working with you to make it a success. They help make it easy.

The team is also great at taking feedback to make improvements and is constantly looking for new features to help you deliver communications to the right people, at the right times in the right ways. The platform has transformed the way we communicate with employees. Review collected by and hosted on G2.com.

There are no downsides to using it, but you do have to design internal governance. While I know each organization is different, having some out of the box examples/templates for how to structure your program may be helpful. Review collected by and hosted on G2.com.

Firstup offers an excellent tool for employee communications. The tool is easy to use, intuitive, and the customer service has been great. Review collected by and hosted on G2.com.

I wish the insights and analytics section was a little bit more intuitive. It's challenging to understand the data I'm looking at and find the reports I need. Review collected by and hosted on G2.com.

Firstup is a scalable, user-friendly platform that meets organizations where they are at on the internal comms maturity spectrum and meets their needs as they grow and evolve. The technology is backed by an incredible support team and knowledgeable experts at Firstup - they get internal comms and that's rare. The platform has so much to offer, one could easily get overwhelmed if they're not familiar with tech, but the best part is that you don't have to do it all at once. As an administrator, you get to choose what you turn on and when it gets deployed to your company. Review collected by and hosted on G2.com.

It's a robust platform, and I love the data and reports available. Because the data is so robust, I find that my clients using Firstup find it most helpful when I'm able to come in from the outside, dig into the data and deliver a simplified dashboard and actionable insights based on how I interpret the data sets available. Review collected by and hosted on G2.com.

Enables:

- decentralized communications publishing

- targeting relevant audiences

- mobile app to reach frontline employees

Implementation was a little overwhelming for a mostly one-person effort, but we took it slow and implemented it to our complete satisfaction. Customer support is excellent. We use the system multiple times daily for quick and professional communications. There are so many features, but you can scale back to use basic functionality until you/your publishers are ready for more advanced capabilities. A bit overwhelming to learn how to use at first, but I always promise new publishers that by their third campaign, they will find it easy to use and love the professionalism of their output. Review collected by and hosted on G2.com.

This isn't a downside of the system, as much of a consideration - some of the time you will save on supporting writing, editing, and publishing will be diverted to training and supporting the decentralized publishers and the platform overall. Review collected by and hosted on G2.com.