Learn More About Travel Management Software
Travel Management software buying insights at a glance
Travel management software helps businesses plan, book, and manage employee travel while ensuring spending, policy compliance, and duty of care are in check. These platforms centralize everything from flight and hotel booking to approvals, traveler support, and expense reconciliation, allowing finance and travel administrators to control costs without creating friction for employees.
As business travel resumes and budgets come under closer scrutiny, these tools have become increasingly essential. Instead of juggling bookings, receipts, and reimbursements across disconnected tools, travel management platforms streamline business travel into a clear, trackable workflow, providing companies with better visibility and employees with the support they need while traveling.
Buyers typically use travel management software to address common pain points, including inconsistent booking behavior, limited visibility of spending, delayed reimbursements, and inadequate support for travelers during disruptions. Based on G2 reviews, users value how these tools simplify booking, reduce manual expense work, and help enforce policy without constant back-and-forth. Many teams also cite improved reporting, better vendor rates, and more seamless employee experiences as key benefits.
When evaluating the best travel management software, buyers often compare multiple travel management providers to strike a balance between traveler satisfaction and cost controls, as well as administrative oversight.
Pricing varies depending on booking volume, the number of travelers, the service model (self-serve vs. managed travel), and add-ons such as premium support, policy controls, and analytics. Most vendors offer pricing models based on per-trip, per-user, or subscription fees, with larger organizations often transitioning to enterprise contracts. When comparing travel management tools, buyers tend to weigh pricing flexibility against booking reliability, inventory coverage, and support responsiveness, especially during cancellations or last-minute changes.
Top 5 FAQs from software buyers:
- How well does this travel management platform balance traveler experience with cost controls and policy enforcement?
- What level of support does the platform provide during disruptions like cancellations, delays, or last-minute itinerary changes?
- How effectively does the software integrate with expense management and finance systems to ensure accurate reporting and reimbursement?
- Can this platform scale across frequent travelers, multiple regions, and different approval or policy requirements?
- What visibility and reporting does the tool offer to track spend, compliance, and vendor performance over time?
G2’s top-rated sales intelligence software, based on verified user reviews, includes SAP Concur, Navan (Formerly TripActions), myBiz by MakeMyTrip, Brex, and Amex GBT Egencia. (Source 2)
What are the top-reviewed Travel Management software on G2?
Navan (Formerly TripActions)
- Reviews: 7729
- Satisfaction: 99
- Market Presence: 86
- G2 Score: 93
myBiz by MakeMyTrip
- Reviews: 801
- Satisfaction: 76
- Market Presence: 96
- G2 Score: 86
SAP Concur
- Reviews: 2611
- Satisfaction: 69
- Market Presence: 93
- G2 Score: 81
Amex GBT Egencia
- Reviews: 812
- Satisfaction: 66
- Market Presence: 87
- G2 Score: 77
Brex
- Reviews: 595
- Satisfaction: 77
- Market Presence: 74
- G2 Score: 75
Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. (Source 2)
Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. (Source 2)
G2 Score is a weighted composite of Satisfaction and Market Presence. (Source 2)
Learn how G2 scores products. (Source 1)
What I Often See in Travel Management Software
Pros: What Users Consistently Appreciate
- Unified booking workflows surface optimal rates and simplify itinerary changes
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“I use Navan through work for all of my work travel needs and it is SO easy to use. I go on at least 5 trips a year with work and so I use it often. It includes many features, my favorite being that it keeps track of all of my memberships and then gives me the best deal for those while booking for work. I book flights, hotels, and car rentals and the prices are fair for my organization and super easy to shift. Customer support is always available and sometimes I use it for personal trips because they give me great deals. I also use it to keep up with my work credit card spending, which is also easy to use.”- Reem C, Navan Review
- Integrated travel and expense workflows improve spend visibility and accuracy
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“What I like best about SAP Concur is how it simplifies and streamlines expense and travel management. It saves time, reduces errors, and provides clear visibility into spending, making processes more efficient for both employees and finance teams. I also appreciate its user-friendly interface and the way it integrates seamlessly with other systems, which makes managing expenses less stressful and more organized.”- Corina D, SAP Concur Review
- Broad inventory access and negotiated corporate rates reduce travel costs
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“I appreciate the substantial discounts available through myBiz by MakeMyTrip, which significantly reduce the cost of group or individual travel and accommodation. This feature stands out as it allows both me and my employees to travel affordably, making it easier to manage business expenses. The platform also offers maximum convenience and ease of travel arrangements, simplifying the entire booking process for business trips. Additionally, I find value in the wide range of travel and stay options the service provides, ensuring access to top-tier properties. This comprehensive selection enhances the quality of our travel experiences and supports our business needs effectively.”- Nitesh K, myBiz by MakeMyTrip Review
Cons: Where Many Platforms Fall Short
- Saved itineraries lack reliability, creating extra rework during planning
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“Sometimes, when I create or save specific items like hotel bookings or flights that I want to save, they don't properly save the actual trip I've created. Instead, they merely get bookmarked, requiring me to look them up again later, which is pretty inconvenient.”- Joseph C- Navan Review
- Pricing competitiveness and added convenience fees reduce cost efficiency
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“I dislike that sometimes the pricing on myBiz by MakeMyTrip isn’t as competitive as other portals. Additionally, I find it problematic that myBiz by MakeMyTrip charges convenience fees, which some other portals do not, potentially making those alternatives more appealing.”- Harsh B. myBiz by MakeMyTrip Review
- High Balance Requirements and Limited Auto-Prepay Flexibility
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“Brex requires that you keep a balance of $10k in linked bank accounts to maintain a credit limit of $5k, to use more you have to prepay.It takes time with a linked balance over $25k to get a higher credit limit, or time to show activity.If you need to top up to cover expenses you can do a prepay (as above) or an auto prepay. Prepay can be the full outstanding balance or an amount that you set, but the auto prepay is only the full amount. This means you can't just automatically top up $1k until the end of the month to cover services that hit at different times of the month.”- Eric K, Brex Review
Expert Takeaway
Based on G2 reviews, travel management software earned an average star rating of 4.59, with consistently strong experience scores across core usability dimensions. Ease of Use (avg. 6.58/7), Ease of Setup (avg. 6.65/7), and Meets Requirements (avg. 6.55/7) all score highly, reinforcing that many platforms deliver value quickly once implemented. The quality of Support averages 6.49/7, with review patterns indicating that support quality becomes most critical during high-stress moments, such as cancellations, itinerary changes, and urgent rebooking.
High-performing teams go beyond using travel management software as a booking tool. They standardize approval and expense rules, ensure bookings flow through approved channels, and connect travel data directly to finance and expense systems. Teams that treat travel management platforms as a core spend and policy system (rather than a transactional booking layer) are more likely to maintain cost control, reporting accuracy, and traveler confidence as travel volume scales.
Travel Management FAQs
What is the best-rated travel management software for enterprises?
The best-rated travel management software for enterprises typically combines strong policy controls, global inventory coverage, reliable reporting, and high-quality traveler support. Enterprise teams often prioritize approval workflows, duty-of-care visibility, centralized reporting, and integration with expense systems, because scaling travel without governance can quickly create spend leakage and compliance issues. Based on the G2 reviews, the best travel management software for enterprises are Navan, SAP Concur, and Amex GBT Egencia.
What’s the best travel management software for a small business?
For small businesses, the best travel management software is typically one that’s easy to adopt, has straightforward pricing, and offers a smooth booking experience without excessive administrative overhead. Based on a G2 review, the best travel management software for small businesses are myBiz by MakeMyTrip, SAP Concur, and Brex.
How to enhance user experience with travel management software?
To enhance user experience, focus on reducing friction across booking, changes, and expense tracking. The biggest improvements come from clear policy guidance, personalized traveler preferences, strong mobile usability, and fast support during disruptions. Tools that make approvals, receipt capture, and reimbursements more automated also create a smoother end-to-end travel experience.
What are the benefits of combining travel management software with AI?
Combining travel management software with AI helps teams book faster, spend smarter, and support travelers more effectively. AI can recommend the best flight and hotel options based on policy and preferences, flag out-of-policy bookings before they happen, and predict cost-saving opportunities. It can also automate repetitive tasks, such as itinerary updates, receipt matching, and expense categorization.
Most Popular FAQs
What is travel management software?
Travel management software is a category of business tools that centralizes corporate trip booking, itinerary management, travel policy enforcement, and expense reporting in one place. Unlike consumer booking sites, these platforms give finance and operations teams visibility into where employees are traveling, how much is being spent, and whether bookings comply with company policy before a trip takes place. Most modern solutions combine a self-service booking interface for employees with an admin layer for approvals, reporting, and ERP integration.
Which travel management software has the best reviews on G2?
The highest-reviewed travel management platforms on G2, measured by review volume, star rating, and likelihood to recommend, span both full-service booking tools and integrated spend management platforms.
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Navan (formerly TripActions): The most-reviewed travel management platform on G2, praised for combining booking, expense, and policy enforcement in a single interface with strong adoption rates across company sizes.
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SAP Concur: A long-established platform for travel and expense management, widely used by mid-market and enterprise teams that need deep ERP integration and audit-ready reporting.
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TravelPerk: A business travel platform favored by European and global teams for its broad inventory, flexible cancellation policies, and straightforward booking experience.
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Ramp: A modern spend management platform with travel booking capabilities, earning some of the highest recommendation scores in the category among teams prioritizing ease of use and cost visibility.
What is the best travel service to track business trips?
Tracking business trips in real time, across booking channels, expense submissions, and traveler locations, is one of the most cited operational needs in G2 reviews for this category. These platforms are most consistently reviewed for their trip tracking and spend visibility capabilities.
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SAP Concur: The most frequently reviewed platform for travel tracking and reporting on G2, with enterprise finance teams citing its audit trail depth, configurable dashboards, and itinerary consolidation as core strengths.
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Expensify: Reviewed positively for real-time receipt capture and trip expense tracking, with users highlighting its SmartScan feature and automatic mileage logging as standout tools for keeping business trip records accurate.
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Payhawk: A spend management platform that tracks travel expenses at the card level in real time, giving finance teams immediate visibility into trip costs without waiting for end-of-month reconciliation.
What is the top app for managing corporate travel?
Mobile experience is among the most discussed product attributes in G2 reviews for this category, with travelers and travel managers both evaluating how well a platform performs on the go. These tools receive the strongest marks for their mobile apps from verified reviewers.
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Navan (formerly TripActions): Leads the category in mobile review mentions on G2, with travelers consistently citing the app's booking interface, real-time trip updates, and in-app support as key reasons for high adoption rates among employees.
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myBiz by MakeMyTrip: A corporate travel app widely used across India and South Asia, reviewed highly for its mobile-first booking experience and strong domestic inventory for frequent business travelers.
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Rippling Spend: Manages travel and expenses through a clean mobile interface that syncs with Rippling's HR and payroll system, reducing the back-and-forth between travelers and finance teams during and after trips.
Which travel management tool is best for business owners?
Business owners evaluating travel management tools on G2 consistently prioritize three things: simplicity of setup, full visibility into company spend without a finance team, and tools that handle both booking and expense reporting in one place. For small business owners managing travel themselves, platforms that combine a corporate card with automated expense capture tend to generate the most positive reviews, as they eliminate manual reconciliation entirely.
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Brex: A corporate card and spend management platform with travel booking built in, reviewed positively by founders and business owners for giving full spend visibility without requiring a dedicated finance function.
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Routespring: Earns the highest overall rating in the category on G2, with business owners citing its centralized payment model and easy policy setup as a practical solution for managing company travel without administrative overhead.
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Corporate Traveler: A managed travel service designed for growing businesses that prefer a dedicated travel consultant over a self-serve platform, reviewed well by owners who want expert support rather than another tool to manage.
Small Business FAQs
What is the most affordable travel management software for SMBs?
Cost control is the most frequently cited driver in G2 reviews from small business buyers in this category, with teams prioritizing platforms that offer transparent pricing and no minimum seat requirements. See the full set of options on the travel management software SMB page.
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Ramp: Offers corporate cards, travel booking, and expense automation with no platform fee, making it a frequent first choice for cost-conscious SMBs looking to consolidate tools without a per-seat contract.
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Expensify: A travel and expense platform popular with small teams for its low barrier to entry, receipt scanning, and straightforward reimbursement workflows that don't require a dedicated finance admin.
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Payhawk: A spend management platform with integrated travel features, reviewed positively by SMBs for combining cards, expenses, and travel policy in one product without enterprise-level pricing.
What is the best travel management software for startups?
Startups on G2 prioritize fast setup, minimal IT involvement, and tools that scale as headcount grows without requiring renegotiated contracts. These are the most reviewed options among companies with fewer than 50 employees.
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Rippling Spend: A strong fit for startups already on Rippling's HR platform, allowing travel and expense management to activate without a separate vendor relationship or new employee onboarding flow.
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TravelPerk: A practical choice for startups with frequent international travel needs, offering flexible booking terms and a self-serve setup that doesn't require procurement involvement.
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Brex: Popular with venture-backed startups for combining a corporate card with travel management and real-time spend controls in a product built with fast-growing teams in mind.
Which travel management software is the most user-friendly for small businesses?
Ease-of-use scores from G2 reviewers at companies with fewer than 200 employees consistently favor platforms that reduce friction for both travelers and finance administrators without requiring training programs.
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Routespring: Earns the highest ease-of-setup score in the category on G2 among platforms with sufficient review volume, with users describing an unusually smooth onboarding and configuration experience.
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Ramp: Consistently rated among the most intuitive travel and spend tools for small teams, with reviewers regularly describing the interface as straightforward enough for employees to use without guidance.
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Expensify: Widely recognized for its simple mobile experience and receipt capture, making it a go-to for small teams where employees manage their own expense submissions without a finance admin.
How do small businesses enforce travel policies without a dedicated travel manager?
This is one of the most common operational challenges raised by small business reviewers in this category on G2. Most modern travel management platforms address it through built-in policy guardrails that automatically flag or block out-of-policy bookings at the point of purchase, without requiring manual review. Reviewers consistently highlight automated approval workflows, spend caps by trip type, and real-time visibility dashboards as the features that make policy enforcement manageable for lean finance teams. Selecting a platform where policy configuration is handled during onboarding rather than left to the buyer is the most commonly cited success factor among small business users.
What is the best travel management software for companies with frequent international travel?
International travel complexity, including multi-currency expenses, VAT reclaim, and cross-border booking inventory, is a distinct evaluation criteria raised by G2 reviewers at globally mobile companies.
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TravelPerk: Consistently recommended for international travel programs, with reviewers citing broad global inventory, multi-currency support, and a VAT reclaim service as standout features for European and global teams.
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Amex GBT Egencia: A corporate travel platform backed by American Express Global Business Travel, valued by mid-market teams for its global supplier relationships, multi-currency reporting, and duty of care capabilities.
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Corporate Traveler: A managed travel service reviewed positively by growing businesses with complex international itineraries, particularly for the hands-on support from dedicated travel consultants who handle multi-leg trips.
Enterprise FAQs
What is the best-rated travel management software for tech enterprises?
Technology companies, including SaaS, IT services, and computer software firms, represent the largest enterprise segment in G2 reviews for this category. See the full enterprise comparison on the travel management software enterprise page.
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Navan (formerly TripActions): The most-reviewed platform among enterprise tech companies on G2, valued for its real-time spend visibility, centralized booking controls, and high traveler adoption rates within large organizations.
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SAP Concur: The most widely deployed enterprise travel and expense platform in the category, with deep integrations into SAP ERP environments and compliance reporting used by finance teams at scale.
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Amex GBT Egencia: Rated by enterprise tech reviewers for its managed travel program capabilities, global inventory access, and dedicated account management structure suited to large travel programs.
What is the most reliable travel management tool for enterprises?
Enterprise reviewers on G2 define reliability through platform uptime, consistency of booking inventory, quality of 24/7 traveler support, and dependability of expense data syncing with downstream finance systems.
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SAP Concur: The most established platform in enterprise travel management, trusted by large organizations for its compliance infrastructure and long track record of ERP-connected expense processing.
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Navan (formerly TripActions): Frequently cited by enterprise reviewers for responsive 24/7 traveler support and consistent platform performance across high booking volumes.
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Amex GBT Egencia: Valued by enterprise teams for the stability of its managed travel model and the backing of American Express's global supplier network for both traveler service and duty of care.
What is the best-reviewed travel management software for enterprise app integration?
Integration with ERP, HRIS, and finance systems is the most cited technical requirement in enterprise G2 reviews for this category, with buyers evaluating how cleanly a travel platform connects to existing financial infrastructure.
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SAP Concur: The category benchmark for enterprise integration, with native connectors to SAP ERP and a partner ecosystem covering major HRIS and accounting platforms used by large organizations.
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Navan (formerly TripActions): Supports integrations with NetSuite, Workday, and BambooHR among others, with enterprise reviewers noting reliable data sync between travel spend and finance systems.
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Emburse Expense Professional: An enterprise expense and travel platform reviewed positively by finance teams that need granular expense data flowing accurately into accounting and ERP tools through a broad integration library.
Which travel management platforms support company-wide travel policy enforcement at scale?
Policy compliance is the second most cited business problem in enterprise G2 reviews for this category, with large organizations specifically seeking platforms that enforce spend rules automatically rather than relying on post-trip audits.
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SAP Concur: Offers configurable policy rules applied at the booking stage across all travel types, with enterprise reviewers citing its approval workflow depth and audit trail as critical for finance governance at scale.
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Navan (formerly TripActions): Uses real-time policy guardrails that surface during the booking flow itself, reducing out-of-policy spend without requiring travelers to submit exception requests after the fact.
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TravelPerk: Provides a policy enforcement layer with customizable approval chains and spend thresholds, rated positively by enterprise reviewers who need compliance controls without heavy admin configuration overhead.
What do enterprise buyers most commonly dislike about travel management software?
Enterprise reviewers on G2 are direct about friction points in this category. The most commonly cited dislikes include limited booking inventory compared to consumer travel sites, rigid expense categorization that doesn't map cleanly to internal GL codes, and slow support response times during high-volume travel periods. Integration setup with legacy ERP systems is frequently flagged as more time-intensive than vendors represent during sales. SAP Concur, in particular, receives consistent feedback around interface complexity and the administrative burden of ongoing configuration. Evaluating support responsiveness and ERP integration depth during a pilot is strongly recommended before enterprise procurement.
