itilite Reviews & Product Details

I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appreciate the easy access to invoices and financial data, along with the integration of virtual card information in the system. The data tracking and reporting features are something I definitely value, especially with the addition of the new Iris feature. The initial setup was very smooth and straightforward, thanks to the helpful customer success manager who guided us through the platform, addressed questions promptly, and resolved any issues. The itilite team has always been responsive and supportive. Review collected by and hosted on G2.com.

I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a hotel or rental in the process of booking rather than starting all over and reselecting flights. If there was an option to skip a step and move on to the next booking piece without having to go back, that would be helpful. Review collected by and hosted on G2.com.

I use Itilite for office flight bookings. I appreciate its simple UI that makes it easy to find flights fitting company policy. The approval process is straightforward and it locks in prices for 24 hours. I like that it shows colleagues who are traveling on the same flight, helping me connect and make common arrangements. The customizable search filters are great for choosing specific timings. I also use the expense feature for reimbursements, which adds to its functionality. Review collected by and hosted on G2.com.

Rescheduling is a bit of a hassle with itilite because I have to cancel the flight and rebook it, which takes more time, especially when the travel dates are near. Also, there's no single sign-on option, so I have to set up a login and remember the password, which can be a hassle with the endless number of passwords today. Review collected by and hosted on G2.com.

The UI is clean and intuitive, making it easy for teams to adopt. Support has also been responsive and reliable, which is critical for a global organization like ours. Review collected by and hosted on G2.com.

Reporting flexibility could be improved. While the core features work well, having more customization options in reporting would make it even stronger for enterprise use. Review collected by and hosted on G2.com.

What we value most is the automation around card transactions and project coding. ITILITE automatically assigns charges to the correct GL accounts and job numbers, which significantly reduces manual entry and improves accuracy in project cost tracking. It gives us clear visibility into spend while maintaining strong financial controls. Review collected by and hosted on G2.com.

Reporting flexibility could be improved. While the core functionality works well, some financial and project reports require minor adjustments to align perfectly with our internal construction cost reporting formats. Review collected by and hosted on G2.com.

Much easier to see and understand our travel spend. Costs are clear, and it’s easy to review bookings without digging through emails or spreadsheets. Approval flows are simple, and the data is reliable when it comes time to review or reconcile expenses. Review collected by and hosted on G2.com.

A few reports need small tweaks to match how we format things internally, but the information itself is accurate. Review collected by and hosted on G2.com.

The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, enabling approvals to move forward without back-and-forth. Expense submission now takes a fraction of the time compared to earlier processes. Review collected by and hosted on G2.com.

I have not had any issue with the platform Review collected by and hosted on G2.com.

Their customer service is outstanding, and the platform is intuitive and highly customizable, enabling efficient and effective work. Review collected by and hosted on G2.com.

The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. Review collected by and hosted on G2.com.

Booking travel is pretty straightforward. New employees can usually figure it out on their own. It’s easy to find options and stay within company rules. When something changes, support has been quick to help. Review collected by and hosted on G2.com.

Some features don’t come up often for our team, but the main things we use work well. Review collected by and hosted on G2.com.

Its really helpful to books flights and hotels also we get reporting and track our expenses.Its design and user is very simple and interactive. Offer provides detailed analytics of spending and helps in optimize process.It focus on core tasks and ensure travel operation smoother. Review collected by and hosted on G2.com.

By using this sometime its lags alot and user unable to customize or integrate with other third party tools, support from helpdesk team is also very slow. It requires internet connectivity every where that takes alot time to connect with the network. payment procedure is also little unstable as adding cards in portal doesnt showup properly. Review collected by and hosted on G2.com.

I really like that they are willing to listen to our ideas and make changes based on that! Review collected by and hosted on G2.com.

I do think the chat sometimes takes a while to respond. Review collected by and hosted on G2.com.