---
title: itilite Reviews
meta_title: 'itilite Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 724 reviews by the users' company size, role or industry
  to find out how itilite works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 724
  scale: '5'
date_modified: '2026-09-24'
parent_category:
  name: Travel & Expense
  url: https://www.g2.com/categories/travel-expense
---


# itilite Reviews
**Vendor:** itilite  
**Category:** [Travel Management Software](https://www.g2.com/categories/travel-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 724  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About itilite
ITILITE is a unified corporate travel management, expense management, and corporate card platform specifically designed for mid-market companies. This comprehensive solution caters to the needs of finance leaders, travel managers, and executive assistants, enabling them to effectively control costs, enforce travel policy compliance, and provide employees with a seamless booking and expense experience—all from a single platform. In the realm of travel management, ITILITE streamlines the booking process, allowing users to book flights, hotels, and rental cars in under 90 seconds. The platform's AI-powered booking engine intelligently surfaces the top three personalized, policy-compliant options for each trip, ensuring that users have access to over 500 airlines and 500,000 hotels. Additionally, ITILITE incorporates multi-level approval workflows with automated policy enforcement, which helps organizations maintain compliance while simplifying the travel booking experience. When it comes to expense management, ITILITE enhances efficiency by enabling employees to file expenses twice as fast. The platform features one-click receipt capture, OCR-powered receipt scanning, and automated expense reports, which significantly reduce the time spent on administrative tasks. Finance teams benefit from automated audits on every submission, which flag duplicates, weekend expenses, out-of-policy categories, and unusual spending patterns. Customizable dashboards and pre-built reports provide complete visibility into travel and entertainment (T&E) spending, allowing organizations to make informed financial decisions. ITILITE also offers a corporate card solution that provides 1.5% cashback on all travel-related expenditures. Users can issue corporate cards with specific spend limits, auto-assign transactions to general ledger codes and cost centers, and eliminate the need for manual reconciliation. The seamless card-to-expense matching feature further simplifies the process by removing the risk of double-entry, enhancing overall financial accuracy. Key differentiators of ITILITE include its ability to reduce overall travel costs through cost-aware booking incentives, improve finance team productivity, and increase employee satisfaction scores. The platform offers 24/7 human support with a rapid 30-second response time via chat, call, and email. With per-trip pricing at $10 and no hidden fees, ITILITE provides a transparent pricing model. Furthermore, it integrates seamlessly with various ERP and HRMS systems, such as SAP, NetSuite, Xero, BambooHR, Workday, and Okta, while also incorporating mileage tracking and per diem management features. Serving over 300 companies across diverse industries, ITILITE is a trusted solution for finance and operations leaders seeking a modern alternative to traditional travel and expense management systems.



## itilite Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users love the **user-friendly interface** of itilite, making travel planning and data management a breeze. (92 reviews)
- Users appreciate the **easy booking** feature of itilite, finding it convenient and efficient for managing travel arrangements. (41 reviews)
- Users love the **straightforward booking experience** and appreciate the quick support from Itilite when needed. (38 reviews)
- Users commend the **exceptional customer support** provided by itilite, ensuring travelers feel well-assisted and satisfied. (34 reviews)
- Users appreciate the **simple UI** of Itilite, making flight bookings and approvals quick and effortless. (29 reviews)
- Intuitive (26 reviews)
- Convenience (20 reviews)
- Efficiency (18 reviews)
- Speed (18 reviews)
- Simplicity (16 reviews)

**What users dislike:**

- Users find the **limited options** for booking flights and hotels with Itilite to be quite restrictively insufficient. (18 reviews)
- Users find the **slow loading** times frustrating, affecting their experience and efficiency while using itilite. (18 reviews)
- Users experience **slow performance** with itilite, as loading times can be frustratingly long for content and pages. (18 reviews)
- Users face **booking issues** with inconsistent rates and limited meal options, affecting their overall experience. (15 reviews)
- Users face **inaccuracy issues** with receipt uploads and trip details, impacting usability and efficiency. (11 reviews)
- Poor Interface Design (9 reviews)
- Pricing Issues (9 reviews)
- Poor Customer Support (8 reviews)
- Approval Issues (7 reviews)
- Learning Curve (7 reviews)

## itilite Reviews
  ### 1. Real-Time Trip Alerts That Take the Stress Out of Travel

**Rating:** 5.0/5.0 stars

**Reviewed by:** sandeep s. | Engineering Trainee, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 28, 2026

**What do you like best about itilite?**

The real-time trip notifications are a complete lifesaver for me whenever I’m traveling. Getting instant alerts about gate changes, delays, and schedule shifts sent straight to my phone keeps me from running around a crowded airport feeling stressed. It also gives me a chance to adjust my plans early, before everyone else even realizes there’s a delay.

**What do you dislike about itilite?**

Honestly, there isn’t anything that stands out as a genuine dislike for us. It supports our workflows effectively, and the overall UI feels much cleaner and more intuitive than it used to.

**What problems is itilite solving and how is that benefiting you?**

itilite solved our biggest operational headache by bringing travel booking and expense reporting together in a single platform. Instead of bouncing between booking sites, spreadsheet logs, and long email threads, we can handle everything in one continuous workflow. That streamlined setup saves our team hours of administrative work every week.

  ### 2. ITILITE Brought Clarity and Control to Our Travel & Expense Spend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Avinash S. | Founder & CEO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 21, 2026

**What do you like best about itilite?**

As a founder, I’m always looking for where time and money leak out of the system. Travel and expense was one of those areas that felt surprisingly opaque-people booking outside policy, receipts showing up weeks late, and no clear way to understand the true end-to-end cost of a trip. ITILITE addressed that without forcing us to overhaul how we operate.

**What do you dislike about itilite?**

Honestly, there isn’t anything major that stands out as a dislike so far. The platform has been doing what we need it to do, and we haven’t run into any real issues that feel worth calling out.

**What problems is itilite solving and how is that benefiting you?**

ITILITE has streamlined the way our team handles travel and expenses. The savings tracker clearly shows how much we’re saving compared with market rates, which makes it much easier to justify using the tool internally.

  ### 3. Cleaner UI, Helpful Expense AI, and Transparent Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 19, 2026

**What do you like best about itilite?**

The biggest improvement for me is the UI, it’s much cleaner and easier to use than the earlier version I tried. The Expense AI features are especially useful for simplifying expense management and reducing the manual effort involved in tracking and processing expenses. I also appreciate the transparent pricing, with costs clearly communicated upfront.

Performance can be a little slow at times, but overall it works well. And, as always, one of the strongest points is the support, having help available through phone, chat, and the support team makes a big difference when you need assistance.

**What do you dislike about itilite?**

I feel the performance could be better. When I’m searching for flights, the app feels a bit slow.

**What problems is itilite solving and how is that benefiting you?**

For me, the biggest problems iTILITE is trying to solve are saving time, managing expenses, and making support easy to access. Business travel can involve a lot of waiting and manual steps, especially at airports. Handling expenses, coordinating travel details, and getting help when something goes wrong can take up a significant amount of time and effort.

The platform helps simplify this overall process by reducing manual expense-related work, making costs more transparent, and offering quick support through phone and chat. For frequent travellers, saving time and having reliable support while you’re at an airport can make a real difference.

  ### 4. Intuitive UI, Seamless Integrations, and Rock-Solid Booking Performance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashish K. | Director - Project Management, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 11, 2026

**What do you like best about itilite?**

Intuitive Ui - absolutely hits the spot when it comes to make a quick booking
Stable Performance - Never experienced a drop in my booking
Pricing - At par or sometimes better than market rates
ITIlite integrates seamlessly with our company systems - The approval workflows, the calendar integrations all work perfectly.
Support - Never required support as the site is self explanatory. Never faced a single event where tickets / money was stuck.

**What do you dislike about itilite?**

Do not dislike anything. It is a perfect tool for my utility.

**What problems is itilite solving and how is that benefiting you?**

1. Quick Travel Bookings
2. Competitive Pricing
3. Approval Flows are seamlessly integrated - Communication of cost to finance is easier along with the approval flow

  ### 5. Game-changer for corporate travel and expense management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shalu G. | Custom software Engineer Specialist, Computer Software, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 20, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

Honestly there are a few things I genuinely like about ITILITE.

Support
No real complaints here. Every time we've reached out, the team has been responsive and actually helpful. Issues don't linger and we've never felt like we were chasing someone down for an answer. That alone puts them ahead of a lot of tools we've used.

Ease of Use
The UI is one of those things you don't notice when it works well — and that's exactly how it's been. Nothing feels out of place, the flows are logical, and new users pick it up without needing a manual. We haven't had a single "how do I find this" moment that turned into a real problem.

Reporting
The reporting has been solid. Getting visibility into travel spend, policy compliance and booking trends is straightforward and the data is presented in a way that actually makes sense. Pulling reports for leadership takes minutes, not hours.

UI / UX
The interface makes sense for the most part. Once you get past the initial setup, the core travel booking flow is fairly straightforward and the dashboard gives you a decent overview of what's going on without too much digging.

AI / Intelligence
The policy compliance checks are actually pretty smart. It flags out-of-policy bookings before they go through, which has saved us from a few awkward conversations. Not perfect but better than doing it manually.

Integrations
Connects with our HR and finance tools without too much trouble. The data sync works reliably and we haven't had major issues with it breaking on us.

Performance & Speed
Search results for flights and hotels load reasonably fast. Booking confirmations come through quickly and the mobile app works well enough for employees on the go.

Support & Onboarding
The initial onboarding was structured and the team was available when we had questions. They assigned us an account manager which helped during the early weeks.

Pricing / ROI
The savings tracker is a nice touch — it shows how much is being saved against market rates which makes it easier to justify the tool internally.

**What do you dislike about itilite?**

Honestly, nothing major stands out as a dislike so far. The platform has been doing what we need it to do and we haven't run into any real issues worth calling out. Maybe a few minor things here and there but nothing that's actually impacted our work in a meaningful way. No complaints from the team either.

Overall nothing stands out as something I'd want changed right now. It's doing what it's supposed to do and doing it well.

**What problems is itilite solving and how is that benefiting you?**

Before ITILITE, managing corporate travel was a mess. Bookings were scattered, expense reports were piling up manually, and there was zero visibility into what was actually being spent. Getting approvals done took forever and employees were often booking outside policy without anyone catching it in time.

ITILITE brought everything under one roof. The booking process is now structured and policy-compliant by default, so we're not chasing people after the fact. Approvals that used to take a day or two now happen in minutes. The reporting gives us a clear picture of travel spend in real time, which has made budget conversations with leadership a lot easier.

The biggest benefit honestly has been the time saved. Our finance and admin team is no longer buried in reconciliation every month. Everything is tracked, organised and accessible without anyone having to dig for it. It's made the whole travel management process something we don't dread anymore.

  ### 6. One Platform for Easy Travel Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 10, 2026

**What do you like best about itilite?**

The real-time trip notifications are a lifesaver whenever I travel. Getting instant alerts for gate changes, flight delays, and schedule updates right on my phone keeps me informed without the stress of constantly checking airport screens. It also lets me adjust my plans in advance—often before other travelers even realize something has changed—which makes the whole travel experience smoother and a lot less stressful.

**What do you dislike about itilite?**

I don’t see any real, genuine drawbacks so far. It supports our workflows efficiently, and the overall user interface feels noticeably cleaner, more intuitive, and easier to navigate than it used to be.

**What problems is itilite solving and how is that benefiting you?**

itilite solved one of our biggest operational challenges by combining travel booking and expense reporting in a single platform. Instead of bouncing between booking websites, spreadsheets, and endless email threads, we can manage everything through one smooth, end-to-end workflow. It has noticeably streamlined our processes and saves our team hours of administrative work each week.

  ### 7. Seamless Travel Booking with Room for Mobile Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Amit V. | Sr. Solutions Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 25, 2026

**What do you like best about itilite?**

I like the ease of booking and modifying flights and hotels with itilite if needed, along with the notifications that keep us updated. It's seamless, streamlined, and easy to adjust to changes, which is a big advantage. Every minute saved in searching for flights and confirming the bookings is valuable. Modifications are super fast, and the notifications are the icing on the cake. I also appreciate that itilite requires no setup since it's an online software, making it very easy to use.

**What do you dislike about itilite?**

I would like a little better user experience to kind of make our life even more better. And of course mobile compatibility and maybe a mobile application.

**What problems is itilite solving and how is that benefiting you?**

I use Itilite to streamline travel booking, making it seamless and easy to modify as needed, saving us time. It keeps us updated with notifications, which is a real plus during our busy workdays.

  ### 8. Great combination of people and platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 28, 2026

**What do you like best about itilite?**

I’d like the combination of a platform but with actual people behind reservations help set up complicated trips

**What do you dislike about itilite?**

Some of my complex trips within Africa were not available on the platform and I had to resort to manual or people-based trip plans very often. Sometimes Edelight could not identify the smaller airlines as options for trips and we had to go find them ourselves and then get them back to Edelight. They were flexible but for some of the travel we did in Africa it could have been more comprehensive

**What problems is itilite solving and how is that benefiting you?**

Nothing current. We're in a little bit of a lull on travel for business but that'll pick up again in a few months

  ### 9. Simple, Fast, and Backed by Instant Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hebert M. | Regional Business Development Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 14, 2026

**What do you like best about itilite?**

It is simple to use and follow, and fast. Technical support from the support desk is instant

**What do you dislike about itilite?**

The only downside that I experienced is it is slow when the internet connection was poor

**What problems is itilite solving and how is that benefiting you?**

Long expense reimbursement processes, high business cost and ticketing challenges

  ### 10. Effortless Booking and Approvals with Great Performance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 11, 2026

**What do you like best about itilite?**

I like how easy it is to handle booking and approvals, and that I can book for all my colleagues at once. Overall, the performance is really good as well.

**What do you dislike about itilite?**

Nothing as such, it is pretty usable and easy

**What problems is itilite solving and how is that benefiting you?**

I don’t need to write lots of approval emails anymore, and I no longer have to keep checking what my budget is for a city according to the organization’s policy.

  ### 11. Seamless Travel Management with Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heaven M. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** February 26, 2026

**What do you like best about itilite?**

I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appreciate the easy access to invoices and financial data, along with the integration of virtual card information in the system. The data tracking and reporting features are something I definitely value, especially with the addition of the new Iris feature. The initial setup was very smooth and straightforward, thanks to the helpful customer success manager who guided us through the platform, addressed questions promptly, and resolved any issues. The itilite team has always been responsive and supportive.

**What do you dislike about itilite?**

I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a hotel or rental in the process of booking rather than starting all over and reselecting flights. If there was an option to skip a step and move on to the next booking piece without having to go back, that would be helpful.

**What problems is itilite solving and how is that benefiting you?**

I find itilite makes booking travel simple, saving me time. It offers quick support, user-friendly access to invoices and financial data, and includes virtual card information. I also appreciate the data tracking and reporting features and the new Iris feature.

**Official Response from Ashish Mehta:**

> Hi Heaven,

Thank you for the great review! We’re glad to hear you're loving our 24/7 support, financial reporting, and Iris features.

Good news: we’ve launched a unified trip search! You can now search flights, hotels, and rental cars together in one seamless flow, with the flexibility to skip steps or adjust your itinerary without restarting.

We’d love for you to try it on your next trip! Feel free to reach out to your CSM if you’d like a quick walkthrough.

Best,

Ashish Mehta
itilite Team

  ### 12. Easy to Use, with Lower Fares and Real Discounts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mukul D. | Head- Sales & BD, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 01, 2026

**What do you like best about itilite?**

Easy to handle, with lower fares and real discounts.

**What do you dislike about itilite?**

Mumbai and Navi Mumbai airports aren’t listed under the single city option for Mumbai. Because of this, I have to unnecessarily choose the “Multicity” option even though both airports are essentially in the same city area.

**What problems is itilite solving and how is that benefiting you?**

ITILITES offers fast, easy travel-planning services at competitive costs.

  ### 13. Simple Flight Booking with Minor Rescheduling Hurdles

**Rating:** 4.0/5.0 stars

**Reviewed by:** Prasanna B. | Senior Product Specialist – Embedded Systems

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 27, 2026

**What do you like best about itilite?**

I use Itilite for office flight bookings. I appreciate its simple UI that makes it easy to find flights fitting company policy. The approval process is straightforward and it locks in prices for 24 hours. I like that it shows colleagues who are traveling on the same flight, helping me connect and make common arrangements. The customizable search filters are great for choosing specific timings. I also use the expense feature for reimbursements, which adds to its functionality.

**What do you dislike about itilite?**

Rescheduling is a bit of a hassle with itilite because I have to cancel the flight and rebook it, which takes more time, especially when the travel dates are near. Also, there's no single sign-on option, so I have to set up a login and remember the password, which can be a hassle with the endless number of passwords today.

**What problems is itilite solving and how is that benefiting you?**

I use Itilite for office flight bookings with its simple UI, easy approval process, and price lock. It lets me see colleagues on the same flight for shared arrangements, and I can customize searches with filters. These features streamline booking and coordination.

  ### 14. Clean, Intuitive UI with Responsive, Reliable Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark M. | CEO, Information Services, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 14, 2026

**What do you like best about itilite?**

The UI is clean and intuitive, making it easy for teams to adopt. Support has also been responsive and reliable, which is critical for a global organization like ours.

**What do you dislike about itilite?**

Reporting flexibility could be improved. While the core features work well, having more customization options in reporting would make it even stronger for enterprise use.

**What problems is itilite solving and how is that benefiting you?**

Itilite centralizes travel booking and expense management into one platform. It reduces manual coordination, improves policy compliance, and gives us clear visibility into travel spend which saves time and increases operational efficiency across teams.

  ### 15. Improved Project Cost Control Through Automated GL Coding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christa  A. | Chief Financial Officer, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 14, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

What we value most is the automation around card transactions and project coding. ITILITE automatically assigns charges to the correct GL accounts and job numbers, which significantly reduces manual entry and improves accuracy in project cost tracking. It gives us clear visibility into spend while maintaining strong financial controls.

**What do you dislike about itilite?**

Reporting flexibility could be improved. While the core functionality works well, some financial and project reports require minor adjustments to align perfectly with our internal construction cost reporting formats.

**What problems is itilite solving and how is that benefiting you?**

ITILITE eliminates manual tracking and coding of travel and card expenses across projects. It centralizes bookings and automatically maps transactions to the correct GL accounts and job numbers, which improves cost accuracy, reduces reconciliation time, and gives us stronger control over project spend.

  ### 16. Easy-to-Use Platform with Detailed Flight Booking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 16, 2026

**What do you like best about itilite?**

itilite is an easy-to-use platform with a straightforward onboarding process and a clean, user-friendly UI. I used it for flight bookings, and the level of detail provided was impressive.

**What do you dislike about itilite?**

There’s a slight lag on the UI side, which makes things feel a bit slower than they should.

**What problems is itilite solving and how is that benefiting you?**

Solving for flight, expenses and cards integrations for corporate travel. It helps me in reducing the time spend

  ### 17. Effortless Travel Management and Expense Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael B. | CEO, Computer Software, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 07, 2026

**What do you like best about itilite?**

At Exadel, I like that Itilite combines travel booking and expense management in one simple platform. The centralized booking and automated expense tracking in Itilite help our team manage travel faster and with less manual work. The initial setup was quick and easy for our team, and the platform has a simple interface which helps teams adopt it quickly.

**What do you dislike about itilite?**

Nothing to dislike about itilite, everything was perfect.

**What problems is itilite solving and how is that benefiting you?**

I use itilite to simplify travel booking and reduce manual expense tracking. It combines travel booking and expense management, managing travel faster with less manual work.

  ### 18. Clear, Easy-to-Review Travel Spend with Reliable Data

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 13, 2026

**What do you like best about itilite?**

Much easier to see and understand our travel spend. Costs are clear, and it’s easy to review bookings without digging through emails or spreadsheets. Approval flows are simple, and the data is reliable when it comes time to review or reconcile expenses.

**What do you dislike about itilite?**

A few reports need small tweaks to match how we format things internally, but the information itself is accurate.

**What problems is itilite solving and how is that benefiting you?**

Tracking travel costs took a lot of manual work. Now bookings, costs, and receipts are all in one place. This has saved time for both finance and admins and made reviews much smoother.

  ### 19. Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** February 26, 2026

**What do you like best about itilite?**

The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, enabling approvals to move forward without back-and-forth. Expense submission now takes a fraction of the time compared to earlier processes.

**What do you dislike about itilite?**

I have not had any issue with the platform

**What problems is itilite solving and how is that benefiting you?**

By eliminating manual expense reporting and consolidating travel bookings into one platform, ITILITE dramatically improved travel spend visibility and policy compliance. The finance team now saves hours every month on reconciliation.

  ### 20. Quick, Genuine Support That Always Delivers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vanshaj K. | Founder's Office - Analyst, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 21, 2026

**What do you like best about itilite?**

No real complaints. Whenever we reached out, we always got genuine help from their support team. The best part is how quick they are, especially with last-mile support.

**What do you dislike about itilite?**

Nothing to dislike everything works as intended

**What problems is itilite solving and how is that benefiting you?**

Easy tracking

  ### 21. A User‑Friendly, Customizable Platform Backed by Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Crystal T. | Logistic Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** February 27, 2026

**What do you like best about itilite?**

Their customer service is outstanding, and the platform is intuitive and highly customizable, enabling efficient and effective work.

**What do you dislike about itilite?**

The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels.

**What problems is itilite solving and how is that benefiting you?**

We recently had reporting discrepancies that didn’t align with the statements, and Finance needed the numbers to match. Our account manager, Pavleen, expedited a meeting to evaluate the issue and executed a timely resolution.

  ### 22. Straightforward Travel Booking with Fast, Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 12, 2026

**What do you like best about itilite?**

Booking travel is pretty straightforward. New employees can usually figure it out on their own. It’s easy to find options and stay within company rules. When something changes, support has been quick to help.

**What do you dislike about itilite?**

Some features don’t come up often for our team, but the main things we use work well.

**What problems is itilite solving and how is that benefiting you?**

We don’t deal with travel through emails or random booking sites anymore. Everything runs through one platform, which saves time and avoids confusion.

  ### 23. Itilite - Make every journey simplified

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rishav R. | Technical Program Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 09, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

It's really helpful to book flights and hotels. We also get reporting and track our expenses. Its design and user interface are very simple and interactive. The offer provides detailed analytics of spending and helps optimize processes. It focuses on core tasks and ensures smoother travel operations.

**What do you dislike about itilite?**

Sometimes it lags a lot and users are unable to customize or integrate with other third-party tools. Support from the helpdesk team is also very slow. It requires internet connectivity everywhere, which takes a lot of time to connect to the network. The payment procedure is also a little unstable as adding cards in the portal doesn't show up properly.

**What problems is itilite solving and how is that benefiting you?**

It's really solving our decentralized travel planning. It also provides real-time dashboards that are very helpful and manage our travel expenses. It improves customer satisfaction and cash flow management. It also helps users manage and schedule emergency planning.

  ### 24. Team That Listens and Adapts to Feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** February 26, 2026

**What do you like best about itilite?**

I really like that they are willing to listen to our ideas and make changes based on that!

**What do you dislike about itilite?**

I do think the chat sometimes takes a while to respond.

**What problems is itilite solving and how is that benefiting you?**

They are helping me with custom reporting.

  ### 25. Booking with Itilite is a breeze

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adriana V. | Office Coordinator, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 19, 2025

**What do you like best about itilite?**

We really love being able to book in groups! Love that everyone can easily get the same itinerary and it only requires one person log in.

**What do you dislike about itilite?**

We really don't love the lower price shopping. Its no fault of itilite it just doesn't work well for our backend AP.

**What problems is itilite solving and how is that benefiting you?**

Love to have all travelers book through one platform. Easy for Admin to assist with bookings. Easy to track down receipts.

  ### 26. The easiest way to book a work trip!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Guillermo N. | Forest Scientist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 17, 2025

**What do you like best about itilite?**

itilite helps you find the best flights with with in the companies policies and bugdets. They keep all you information updated so you claim the flight miles and do not need to fill out forms over and over.

**What do you dislike about itilite?**

I have not found any, specially compare with to other platforms.

**What problems is itilite solving and how is that benefiting you?**

Support in the selection of the right flights under the company policies.

  ### 27. Seamless work travel booking experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Soumya Ranjan P. | Associate Director - Sales Solutioning, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 13, 2024

**What do you like best about itilite?**

I have been using itilite for last 18 months at Perfios. I have used this portal for booking my work-related air tickets, and I’m genuinely impressed. The interface is user-friendly, making it easy to navigate and compare options. I could quickly find the best flights matching my schedule, and the booking process was smooth from start to finish. The portal also provided real-time updates on flight prices, which helped me stay on top of my budget. Overall, it’s a reliable and efficient tool for hassle-free business travel. Highly recommended for professionals looking for a seamless booking experience!

**What do you dislike about itilite?**

Sometimes it seems like some of the flights are not visible on Itilite which i find on searching other travel aggregator portals. This may be looked at and improved.

**What problems is itilite solving and how is that benefiting you?**

Itilite portal offers seamless booking and ease of use by consolidating flights in one place, saving time and reducing errors in booking. Real-time flight prices and flexible options ensure a smooth, stress-free experience, especially for business travelers like me. I also get to choose the type of fare and my details are always saved so that i dont have to re-enter them for every booking.

  ### 28. It's been straightforward and simple to use to file expenses

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 18, 2025

**What do you like best about itilite?**

I like how easy it is to purchase flights and file expenses on the platform. I've used it twice now for a workgroup meeting, and the experience was pretty smooth overall.

**What do you dislike about itilite?**

The organization, position, and labelling of some of the UI elements are a bit off, making it less intuitive and requiring extra instructions to use.
- app.itilite.com/staff-dashboard should have an expense tab or a button on the landing page, not just the header
- the flight purchasing filter should have an option to accurately show "non-refundable" vs "refundable" flights.
- creating new expense in the expense tab should not be called "link expense" that later on lets you "create expense". The word "add" needs to be on that button because otherwise it makes the user think that there should be an expense created through other means that would be linked.

**What problems is itilite solving and how is that benefiting you?**

It's allowing me to manage all my travel expenses for an event in one interface without having to deal too much with trying to organize the receipts.

  ### 29. itilite Helped Us Streamline Our Staff International Travel Process

**Rating:** 4.0/5.0 stars

**Reviewed by:** Phil V. | HR/Office Coordinator, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 19, 2025

**What do you like best about itilite?**

itilite is easy to use and their customer service is top-notch. Each time I reached out with an issue, the person on the other side was pleasant, helpful, and professional. Our main representative, Nuper Banerjee is awesome!

**What do you dislike about itilite?**

We have not experienced any downside as of yet. All good.

**What problems is itilite solving and how is that benefiting you?**

We no longer need to run from airline site to airline site booking travel. All of our purchases are in one platform and invoices are stored in one place. It has made our travel management overall more efficient.

  ### 30. Good Service and great customer service

**Rating:** 4.0/5.0 stars

**Reviewed by:** cara t. | Manager of Program Development and Efficacy, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 21, 2024

**What do you like best about itilite?**

I really appreciate not having to search multiple other sites to find hotel, airfare or rental cars. Everyone I know who has reached out to customer service (myself included) have been very happy with the response. I also like being able to bundle all aspects of a trip (flight, hotel and rental car). You can add your rewards accounts in your profile and even get some better deals if you are a reward member with that specific company.<br><br>As someone who also approves expense reports in Itilite, that process is very user friendly, I get an email that someone has submitted and I am able to approve it quickly and effortlessly.

**What do you dislike about itilite?**

Every once in a while you will get an option that is not what you need. While looking for a hotel, they recommended a campground. When I searched for a flight the first suggestion was for a first class ticket. None of these are dealbreakers or will make me stop using Itilite.

**What problems is itilite solving and how is that benefiting you?**

This means that we have access to better prices for hotels, airfares and car rentals. I don't have to search multiple sites with tons of pop-up windows. This product meets our needs and is affordable.

  ### 31. Reliale Travel Company

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 02, 2025

**What do you like best about itilite?**

the ease of booking and flexible customization to a comapnies needs

**What do you dislike about itilite?**

sometimes inconsistent rates on lodging though rare when booking.

**What problems is itilite solving and how is that benefiting you?**

saving time on quick travel bookings

  ### 32. Bit more hoops but reasonable support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sanjay N. | Geotechnical Engineer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 17, 2025

**What do you like best about itilite?**

The tags for in-network, company paid, etc.

**What do you dislike about itilite?**

the third party booking services when editing a reservation at the hotel front desk

**What problems is itilite solving and how is that benefiting you?**

solving the overspending as an employee using travel frequently

  ### 33. Great Travel Platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anna R. | Senior Partner Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 04, 2025

**What do you like best about itilite?**

It is nice that all options are listed for me and it's easier to find hotels on the map provided.

**What do you dislike about itilite?**

It has been great to use, but in the past I have been able to book business travel on my personal accounts and receive points. I am bummed I do not get to do that now.

**What problems is itilite solving and how is that benefiting you?**

Helps with business travel.

  ### 34. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 07, 2025

**What do you like best about itilite?**

Have only used once but it was very easy to navitage. The UI is pretty intuitive and I was able to book my travel pretty quickly and without any support.

**What do you dislike about itilite?**

Nothing so far. My first experience was smooth and stratighforward.

**What problems is itilite solving and how is that benefiting you?**

It's makes coordinating business travel simple. I can save my flying preferences and frequent flyer/loyalty info which speeds up the booking process. I also like that I can share my itinerary and see who else is attending.

  ### 35. Itilite Travel Experts!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zach S. | Regional Treasury Co-Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 10, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

Itilite has revolutionized the way we travel at Sodecia. We had formerly relied on pen and paper and individual expenses to book our travel. With many locations globally it was a mess. Thanks to ITILITE's all encompassing and easy to use platforms, our employees book with ease and through their detailed reporting we can guarantee that every trip is documented and covered!<br><br>This has been not a relief for individual employees but our company as a whole!

**What do you dislike about itilite?**

I used to think the downside was ITILITE not having a direct way to pay or charge trips, but recently they rolled out a new credit program directly with them! This new program we are working to adopt and very excited to use.<br><br>They have turned a dislike into a new opportunity!

**What problems is itilite solving and how is that benefiting you?**

ITILITE solves the hassle of having to track down and approve every travel booking by hand and record keeping.<br><br>They provide us the benefit of everything being in one place.

  ### 36. A Few Issues, But Overall Great!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 01, 2024

**What do you like best about itilite?**

This software is nice and easy to use overall.

**What do you dislike about itilite?**

There are some things that need fixing and/or streamlined. 

Here's what needs fixed: when you have flights that require a layover, the invite for your Outlook calendar doesn't include both flights, just the second one. I triple checked -this is a consistent issue. It's very important to have accurate info sent when traveling.

What could be streamlined/made easier is the fact that for some reason making an expense and adding it to a report are separate. Honestly this is confusing. Just make it one expense report with the expenses. There's no reason for a separate section when making a report.

**What problems is itilite solving and how is that benefiting you?**

Traveling and reimbursement for expenses I pay for at work.

  ### 37. Review - Itilite corporate booking experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anant S. | Manager - Business Excellence, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 14, 2024

**What do you like best about itilite?**

1. Simplicity in usage
2. Quick and fast booking
3. Approval flow to my managers
4. Multiple choices of hotels

**What do you dislike about itilite?**

No discounted pricing for corporate bookings

**What problems is itilite solving and how is that benefiting you?**

1. I do not have to pay from my pocket and get it reimbursed later.
2. There is a quick and seamless approval flow to my seniors after which my trip gets confirmed.

  ### 38. Time consuming and lacking

**Rating:** 0.5/5.0 stars

**Reviewed by:** Michael  P. | Territory Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 29, 2024

**What do you like best about itilite?**

To be completely honest I don't have a single thing I like

**What do you dislike about itilite?**

Not all hotels are available 

Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc of this platform 

More expensive then using Marriott app 

Not all rooms have points and some hotels don't have points options 

Mobile check does not work as itilite provides a credit card for holding reservation that is not yours. This lead to an hour plus check in process at hotel as they cancelled my reservation as itilite credit card declined. I also can't check in mobile and bypass the desk bc of this. 

Confusing cancellation policies. Asks you to please contact support for more information. This takes 30 minutes or more for clarification.

**What problems is itilite solving and how is that benefiting you?**

It is adding time, stress and inconvenience to my position currently

  ### 39. profficient

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 24, 2025

**What do you like best about itilite?**

searching through multiple airlines and hotel chains

**What do you dislike about itilite?**

Changing reservations - I should be able to change things more easily.

**What problems is itilite solving and how is that benefiting you?**

the rental car situation is still clunky and most people have to pay at counter with their person

  ### 40. This is very helpful to streamline the reservation process

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nathalie J. | Traveling physician, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 02, 2024

**What do you like best about itilite?**

this helps me save time. I can find best hotels and quote the best options quickly instead of searching on several websites.

**What do you dislike about itilite?**

I cannot retrieve the receipts there: I wish it was a repository of all receipts for reimbursement

**What problems is itilite solving and how is that benefiting you?**

It saves time and helps manage the reservations. this way it's one stop for all needs.

  ### 41. Itilite has changed the travel experience for my company.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leeann S. | Chief of Staff, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 08, 2024

**What do you like best about itilite?**

Everything is in one spot, excellent customer support and custom reporting. It is the travel solution I have been looking for.

**What do you dislike about itilite?**

Then only down side is when using chat for customer support, you get several thank yous. Which isn't really a downside. I've enjoyed the experience

**What problems is itilite solving and how is that benefiting you?**

All changes to travel can be handled at one spot. I'm able to pull reports that drill down our expenses to see exactly what we are spending. We have also been able to job cost all travel which is a huge advantage.

  ### 42. For Flight booking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Binoy Kumar D. | Sales executive, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

Flight connectivity is very good.........

**What do you dislike about itilite?**

Very low number of hotel have ties up with Itilite....can't find hotel for exact location which i wanted and Flight also

**What problems is itilite solving and how is that benefiting you?**

Customer care is very supportive in solving problems and it's benefiting me in terms of travel with no hiccups in booking itinerary

  ### 43. I Would Not Put in the Intuitive Pile of Sites

**Rating:** 3.5/5.0 stars

**Reviewed by:** Pete B. | EVP, Strategy and Growth, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 22, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

It is fairly good, gets the basics down, but the site is not fast while doing it. If you have used the AMEX site for example, you get flights to populate fast and it is very intuitive.

**What do you dislike about itilite?**

Slow site. After a flight is booked, you cannot always see that it was. It may say you have been successful, but where is the flight info??? You should be able to click on the trip and it should be there automatically.

There are no financial advantages to using Itilite. Provide a benefit like steep discounts with Marriott, Avis, National, Hilton, etc. I have my own discounts, but they cannot do it in itlite, so I book them all separately, outside of the itilite.

Customer support is always there, but sometimes difficult to understand... and I previously worked for an Indian company 7 years, so that was a surprising challenge.

Itilite First is a new addition to the site that provides $50 cash back for personal bookings. That is a nice bonus.

There is a need to add the ability to do searches without needing to have a corporate approval... just so you can see options for planning purposes.

**What problems is itilite solving and how is that benefiting you?**

Booking travel and controlling the expense. However, I was in an airport and needed to change a flight. I was told that I needed to contact the travel agent and that they could not help me. When I called support, I was told to hang up and call back in 15 minutes while they rebooked me. When I travel, I want to be in control of my own travel and make changes as needed...and not have to call someone back in 15 minutes.

  ### 44. Slow Process / Not easy to use

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
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**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 29, 2024

**What do you like best about itilite?**

There isn't much I enjoy about this platform

**What do you dislike about itilite?**

I can only be fully transparent, compared to other travel sites I use, I find this platform very frustrating to use and incredibly slow. I can book on other apps in under a minute. Not the case here. 

Difficult to filter on hotels I commonly stay at, as those hotel expenses is reasonable. Here, rooms are more expensive and I'm always sure to compare these options including taxes and fees. 

Having to scroll to find hotels with points added, pay at hotel and cancellation policies are very stressful. Again, so time consuming. When using the Marriotts app, all I need to worry about is selecting the member rate. Everything else is automatically covered.

Cancellation policy very misleading. In some cases, explains amount of days for cancellation, most say to call or chat support. I spent a significant amount of time trying to have CS explain those details, approximately 23 minutes. All wasted time that I should be doing my job. Furthermore, if I need to cancel a reservation, I need to wait numerous days for it to process. Marriotts app, immediate confirmation of my cancellation.

**What problems is itilite solving and how is that benefiting you?**

In my opinion, none. Using this platform is time consuming and very cumbersome. Using other apps, I can book and manage my travels in just a few minutes. Here, I must set aside time as I know it will take much longer. Takes me away from my job responsibilities.

  ### 45. Team Players

**Rating:** 5.0/5.0 stars

**Reviewed by:** Donna M. | Vice President of Administrative Operations, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 24, 2024

**What do you like best about itilite?**

What I like best about itilite is the customer service that they provide not only to our travel administrative staff but to our providers that are on the ground traveling. The customer service team are true team players. They make sure that our travelers are truly happy and taken care of.

**What do you dislike about itilite?**

There really isn't a dislike about itilite, I would call it more of a learning curve. It was making sure that we were understanding the invoice spreadsheet correctly.

**What problems is itilite solving and how is that benefiting you?**

itilite is solving the time management piece for us. Before itilite, the travel team was booking directly with each individual company. Having to use multiple platforms to complete the task.

  ### 46. Getting better

**Rating:** 3.5/5.0 stars

**Reviewed by:** Marc F. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 27, 2024

**What do you like best about itilite?**

It is easy to login. The integration between the products is very limited. The voucher system seems to need some work in the fact that I'm carrying multiple confirmations from various vendors, one for air, one for car, one for hotel instead of a combined receipt. The choices of travel are not comparable to other products whereby you have to constantly update your preferences. Also, your frequent travel information is not stored properly whereby they flow to the vendors, ie Bonvoy number doesn't transmit to Marriott. TSA PreCheck doesn't go to the airline.

**What do you dislike about itilite?**

The system generates a trip that has never been the trip I've selected. The choices are not adequate for the specifics and I have to search anyway. It is a waste of time.

**What problems is itilite solving and how is that benefiting you?**

We no longer need to have a dedicated travel specialist, except that most of our travelers will not serve themself without prodding.

  ### 47. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Debbie  G. | Bookkeeper, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 20, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

To me Itilite is easy to maneuver. I like that it is easy to just search what you are looking for and you can customize your dates. Easy to log-in. If I have any questions I can email Pavleen Singh and he is always prompt with the answers.

**What do you dislike about itilite?**

Nothing so far that I have seen. I like it.

**What problems is itilite solving and how is that benefiting you?**

Pavleen Singh benefits me by answering my emails and helping me resolve any issues. I research receipts and sometimes there are refunds or partial refunds that can be hard to research. I am still learning the system.

  ### 48. Super Easy Travel Booking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Denise A. | Career Advisor (Senior), Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 10, 2024

**What do you like best about itilite?**

It's super easy to book flights using the platform. Also, it has streamlined and made very easy our expense reporting process as well. Lastly, it's super easy to check your flight and hotel details via the app from your smartphone or tablet while traveling.

**What do you dislike about itilite?**

There is nothing really that I don't like about the app. It has made travel for business super easy.

**What problems is itilite solving and how is that benefiting you?**

It has made our process to complete an expense submission for reimbursement super easy.

  ### 49. Amazing to work as a traveler with itilite.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joje D. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 19, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about itilite?**

What I like best about itilite is that they are very responsive, and 24/7 present when you call them. They are really helping everyone whose in need of travel. They are of great help. My flight was cancelled but itilite made it a point to find a flight schedule for me two days after.

**What do you dislike about itilite?**

None. I have no discontentment. They are there to help and ease the struggle of being a first time traveler most especially abroad. You can call them anytime you want.

**What problems is itilite solving and how is that benefiting you?**

When my flight was cancelled, itilite helped me find a flight schedule that is very accessible immediately. It was only two days flight schedule after the previous cancelled flight

  ### 50. Itilite is incredible!

**Rating:** 5.0/5.0 stars

**Reviewed by:** McKenna  C. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 01, 2024

**What do you like best about itilite?**

The team at Itilite are so kind and understanding. They have made the transition to using a travel platform in our company so smooth. They are responsive and quick to help solve any problems or questions that arise. Their system is very user friendly and easy to use. Implementation was simple and our Account Manager checks in frequently. I really appreciate the support we receive from Itilite. It's also very affordable and gets rid of a lot of hassle when dealing with company travel.

**What do you dislike about itilite?**

I have not yet found an aspect that I dislike.

**What problems is itilite solving and how is that benefiting you?**

The ease of booking travel for a bulk number of employees at once - it saves all their information for the next time for booking travel. Makes everything so much faster. Also the ability to see all company travel at once is very useful.


## itilite Discussions
  - [Is there a way I can suggest itilite to add a hotel or a property to their portfolio?](https://www.g2.com/discussions/40977-is-there-a-way-i-can-suggest-itilite-to-add-a-hotel-or-a-property-to-their-portfolio) - 2 comments, 1 upvote
  - [When will it be available for B to C?](https://www.g2.com/discussions/35324-when-will-it-be-available-for-b-to-c) - 1 comment, 1 upvote
  - [How are you managing the expense management as of now?](https://www.g2.com/discussions/32079-how-are-you-managing-the-expense-management-as-of-now) - 1 comment, 1 upvote

- [View itilite pricing details and edition comparison](https://www.g2.com/products/itilite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-25+01%3A18%3A35+-0500&secure%5Bsession_id%5D=5e6e14e2-e5a7-41d6-8af7-3d079a15a8ff&secure%5Btoken%5D=b280361af5c90e696ff2eb710f32f310eda32bd31a2b59806ead4c49e5fd57e7&format=llm_user)

## itilite Features
**Expense Reports**
- Ease of Creating Expense Reports
- Bank / Credit Card Integration
- Digital Receipt Management
- Employee Reimbursement
- Currency Conversions
- Corporate Card
- Credit Card Management

**Expense Reporting**
- Expense Automation
- Integration
- Compliance
- Mobile Functionality
- Accounting Integration
- Third-Party Integrations

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Agentic AI - Expense Management**
- Autonomous Task Execution
- Cross-system Integration

**Travel Management**
- Ease of Booking
- Itinerary Management
- Trip Notifications
- Advanced Integrations
- Online Booking
- Credit Card Management
- Booking Management
- User Management
- Restriction Management
- Reservations Management
- Reimbursement Management
- Vendor Management
- Travel Management
- Promotions Management
- Workflow Management
- Receipt Management
- Supplier Management
- Compliance Management
- Policy Management
- Invoice Management
- Real-Time Notifications
- Third-Party Integrations
- Timesheet Management
- Invoice Management
- Reimbursement Management
- Real-Time Notifications

**Approval **
- Rules
- Workflows
- Submit

**AI - Travel Management**
- Personalization
- Predictive Analytics
- Cost Savings
- Efficiency
- Real-Time Assistance
- Reporting/Analytics
- Real-Time Analytics

**Client Invoicing**
- Invoice Creation and Delivery
- Electronic Payments
- Project Accounting / Revenue Recognition
- Biometric Recognition
- Optical Character Recognition

**Agentic AI - Travel Management**
- Autonomous Task Execution
- Proactive Assistance

**Generative AI - Expense Management**
- Image-to-Text
- Text Generation
- Text Summarization

**Additional Functionality**
- Audit Trail
- Secure Data Storage
- AI Copilot
- Approval Process Control
- Data Import/Export
- Duplicate Detection
- Expense Claims
- Budgeting/Forecasting
- Customizable Fields
- Spend Control
- Customizable Templates
- Access Controls/Permissions
- Reporting & Statistics
- Automated Receipt Matching
- Mobile Receipt Upload
- Billable & Non-Billable Hours
- Financial Analysis
- Categorization/Grouping
- Single Sign On
- Activity Dashboard

**Employee Risk Management**
- Emergency Assistance Integration
- Policy Enforcement & Compliance
- Traveler Tracking
- Risk Alerts & Safety Notifications
- Expense Tracking
- Real-time Alerts

**Mobile**
- Receipt Capture
- Mileage Tracking
- Travel Itinerary and Flight Status Updates
- Expense Tracking
- Real-Time Updates

**Platform**
- Embedded AI / Machine Learning
- Complex Approval Workflow
- Generative AI

**Sustainability & Reporting**
- Sustainability Reporting
- Green Travel Recommendations
- Carbon Emissions Tracking
- Real-Time Reporting

**Additional Functionality**
- API
- Dashboard
- Approval Process Control
- Financial Analysis
- Dashboard Creation
- Billing & Invoicing
- Expense Claims
- Budget Control
- Generative AI
- Reminders
- Electronic Payments
- Activity Dashboard
- Multi-Currency
- Real-Time Updates
- Multi-Language
- Customizable Reports
- Spend Control
- Reporting & Statistics
- Mobile Access
- Spend Analysis
- Categorization/Grouping
- Real-Time Data
- Single Sign On
- AI Copilot
- Employee Self Service

**Administration**
- PCI Regulation Compliant

**Administration**
- Business Tool Integration
- Workflow
- Automated Reminders
- Policy Compliance Management
- User, Role, and Access Management
- Timesheet Management
- Payroll Management
- Employee Management
- Invoice Management
- Calendar Management
- Workflow Management
- Task Management
- Mobile Access
- Mobile Access
- Workflow Management
- Compliance Management

**Platform**
- Reporting
- APIs / Integration
- Internationalization
- Performance and Reliability
- Mobile User Support
- Accounting Integration
- QuickBooks Integration
- Real-Time Reporting
- Third-Party Integrations
- Payroll Integration
- Accounting Integration

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