--- title: Navan (Formerly TripActions) Reviews meta_title: 'Navan (Formerly TripActions) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 9101 reviews by the users' company size, role or industry to find out how Navan (Formerly TripActions) works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 9101 scale: '5' date_modified: '2026-06-19' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Navan (Formerly TripActions) Reviews **Vendor:** Navan **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 9,101 ## About Navan (Formerly TripActions) Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com. ## Navan (Formerly TripActions) Pros & Cons **What users like:** - Users find Navan's interface **easy to use** , making booking and reimbursements a seamless experience. (1513 reviews) - Users love the **easy booking** process of Navan, allowing quick access to flights, hotels, and travel options. (645 reviews) - Users find Navan ( **incredibly convenient** ), making booking flights, hotels, and trains easy for both business and personal travel. (559 reviews) - Users find Navan to provide a **simple and user-friendly experience** , making business travel management effortless and efficient. (505 reviews) - Users love the **intuitive interface** of Navan, making booking flights and hotels fast and easy. (444 reviews) - Efficiency (402 reviews) - Users appreciate the **seamless user experience** of Navan, making travel booking quick, easy, and hassle-free. (385 reviews) - Expense Management (360 reviews) - User Interface (333 reviews) - Travel Management (326 reviews) **What users dislike:** - Users face significant **booking confusion** with Navan, encountering issues with reservations, trust, and customer service responsiveness. (185 reviews) - Users find **limited options** for meals and accommodations, hindering flexibility for team events and expenses. (185 reviews) - Users face **booking issues** with multiple steps, lack of support, and frustrating prompts for AAA membership during hotel reservations. (179 reviews) - Users face challenges with **hotel booking changes** , as it often involves third parties and lacks flexibility for cancellations. (169 reviews) - Users face **approval issues** , experiencing delays and lack of clarity in the approval workflow for bookings. (135 reviews) - Users face challenges with **receipt management** , particularly with expense reporting and transaction approvals being cumbersome. (129 reviews) - Expensive (117 reviews) - Pricing Issues (115 reviews) - Poor Customer Support (113 reviews) - Location Issues (109 reviews) ## Navan (Formerly TripActions) Reviews ### 1. Excellent reimbursement tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul B. | Lead Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Navan (Formerly TripActions)?** Over the past year, I have used Navan's business travel tool multiple times to book my off-site visits. It's an easy, no-nonsense flow while making the travel booking. It gives you good options to choose from, along with the decided budgets. There are direct options to download trip-related artifacts, such as flight tickets, in one click. The feature that I liked the most is the Slack notification it sends you to do a web check-in as soon as the check-in window opens - that is very helpful. **What do you dislike about Navan (Formerly TripActions)?** One issue that I faced recently was while submitting a food reimbursement. The bill had taxes listed separately (CGST and SGST), which were not auto-captured from the receipt, and I had to manually update the tax values for logging the expense. It's not a big deal, but it would be great if the OCR reads the taxes and adds them automatically instead of having to do a manual entry. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I remember keeping the business expense receipts safe and then sending them as soft copies via email. This was a painful way of tracking expenses and I used to avoid submitting expenses at all. With Navan, I face no such issues now and reimbursement tracking is extremely efficient. ### 2. Best Corporate Travel Expense Management Softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj T. | Talent Acquisition Leader 1 -Global GTM Hiring, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Navan (Formerly TripActions)?** - Automated invoice submissions that accept any format (JPJ, PDF), with AI that automatically identifies and assigns the correct expense category. - Navan Lets you book your travel using third-party aggregators like booking.com or hotels.com - Navan card can be easily added to you Uber as well and it manages your corporate taxi bills as well - All the Data in One Place related to travel - Food, Accommodation, Travel, Reimbursements etc, helping you conduct the necessary analysis and make informed decisions. Travel Rewards - It rewards you points on every booking, You can accrue reward points and save more with loyalty memberships and frequent flyer miles -Customer Support provided is quick and easily accessible **What do you dislike about Navan (Formerly TripActions)?** - It should automatically detect and select the local currency when making payments. Right now, it defaults to dollars, and I have to manually switch it to the local currency during checkout. - You have to first create a proposal for any business travel, the estimates in the proposal are always lower as compared to the final billing which doesn't reflect the correct provisioning -Limited global inventory - The hotel options are very limited in global locations - I also feel the platform fee it charges is a bit high compared to competitors, but it’s still worth it for the features it provides **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** 1. Manages Corporate travel across different offices around the globe easily 2. Employees can book flights, tickets and car rentals on their own without needing any help 3. Strong reporting and compliance controls - SOC 2, GDPR, ISO-aligned controls, encryption, audit logs, SSO support 4. Built-in travel policy management 5. Rewards-based cost savings 6. Offers higher credit line to corporates 7. Clean and intuitive interface ### 3. Navan makes expensing easy and quick **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | Senior Consumer Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Navan (Formerly TripActions)?** I also love how quickly Navan clearly communicates the reinbursement process for expenses not on my corporate card. It lets me know when the transaction is officiallly approved and the exact date the funds will be sent on. **What do you dislike about Navan (Formerly TripActions)?** We only get reinbursement payments once a week and it usually takes a day or two from when Navan sends the reinbursement funds for them to register in my bank. I know this isn't something fully on their end but would be awesome if that transaction was more instant and I didn't have to wait until every Monday for funds to be reinbursed. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It makes expensing easy while on the go so that you aren't left with a stack of expense reports at the end of the month. When booking travel it easily lets you see what is in or out of company policy so you are working within the proper boundaries. ### 4. One place for all your Trip and travel and expense finance. **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant V. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Navan (Formerly TripActions)?** Navan has been highly effective in simplifying the organization-employee spend management process. I particularly like the ability to manage spending policies and caps, provide controlled direct spending options, and streamline reimbursement workflows within a single platform. The visibility and control it offers for both employees and finance teams make expense management much more efficient and user-friendly. **What do you dislike about Navan (Formerly TripActions)?** Overall, Navan has been a great tool to use. One thing that could be improved is having more flexible reporting and spend insights for admins. It would also be helpful if some of the approval and reimbursement processes were a bit more streamlined, especially for unique or less common expense scenarios. Other than that, it's been a smooth experience. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It is an application to manage the corporate travel, travel perks/rewards and travel bookings (with cancellation support). It helps me and my org to setup the company policy and adhere it for the services used by company folks. One can use it to track and review simultaneously. ### 5. Navan takes expense and travel management to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Sam B. | National Partner Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Navan (Formerly TripActions)?** One thing I really like is how you can earn personal rewards if you choose lower priced hotel options. You still earn your hotel rewards, but you also get Navan rewards as well that you can spend on personal travel. Also, when you use their personal travel section, you are getting lower priced hotels and rental cars than I get from other travel sites. **What do you dislike about Navan (Formerly TripActions)?** Nothing that sticks out to me right now. Their mileage tracking took a little getting used to, and the selecting the addresses sometimes seemed a little wonky, but it got better. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I am able to get my travel done quickly and my expense reports completed quickly and get paid back faster. Also, I am saving money on hotels using this tool as they are getting good rates. ### 6. Navaan is best place for all your business travel and expenses **Rating:** 5.0/5.0 stars **Reviewed by:** Ankush N. | technical architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Navan (Formerly TripActions)?** I’ve used Navaan for scheduling trips, booking hotels, and managing other expenses. I can honestly say it’s very good, and by far one of the easiest tools to use. Scheduling flights works really well, and it lets you add your frequent flyer numbers. Hotel booking is also straightforward and gives a clear view of your options, including reviews and points to help you decide. Beyond trips, submitting other expenses is very easy too. I just upload the receipt, and it automatically pulls in the details using AI. I have used this for business travels as well as personal. It makes it really easy. **What do you dislike about Navan (Formerly TripActions)?** Only thing is I can not make bulk expense. I have to register each expense as a single transaction. If this could be fix or improved then 100% mark for the tool. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** In simple world it is making the life really easy. I could tell from experience using other expense system before. This is by far the best one. It saves me a lot of time which I can use in other activities. ### 7. User-Friendly Platform That Simplifies Travel Booking and Expense Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin D. | Privacy, Compliance, Governance, Risk and Security MGR, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Navan (Formerly TripActions)?** Navan (formerly TripActions) for its user-friendly platform that simplifies travel booking, expense management, and corporate travel policies. Its seamless integration, real-time updates, and comprehensive reporting features are often highlighted as top benefits **What do you dislike about Navan (Formerly TripActions)?** I love it, nothing bad to say, no issues to report **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navigating the world of corporate travel can often be overwhelming and time-consuming. Employees spend hours booking flights, hotels, and transportation, often struggling to find options that align with company policies. Meanwhile, finance teams lack real-time visibility into travel expenses, making it difficult to monitor and control costs. Navan steps in to change that. It simplifies the entire process by providing a user-friendly platform where employees can easily book their travel arrangements in one place. This not only saves time but also ensures that bookings comply with company policies automatically. With real-time updates and centralized data, organizations gain better oversight of their travel expenses, helping them stay within budget and make smarter financial decisions. For employees, it means a smoother, more convenient travel experience. For companies, it translates into improved compliance, reduced administrative work, and valuable insights into travel spending. Overall, Navan makes managing corporate travel more efficient, cost-effective, and hassle-free for everyone involved. ### 8. Distressing experience, confusion and waste of time **Rating:** 0.0/5.0 stars **Reviewed by:** Delphine D. | Senior Project Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Navan (Formerly TripActions)?** I don't understand how it's possible to have titles that are confusing when there are so many search and booking engines. For the first time using a system, I wondered what needed to be done at each step. While the system, used and imposed by my company, knows which hotel was booked by colleagues for the same place and date as my trip, I had to extend the search to find the hotel (which has a note "colleagues have booked this hotel"). The system requires hierarchical validation to finalize. Except that it's not "finalize the booking" that's written. You have to "check availability." I don't know what happens if the desired room is no longer available. Even though I followed the same procedure as my colleagues (we were leaving together, but each had to spend time making a reservation), my room was not paid for by the system. I had to pay the hotel on-site, while my colleagues had their nights prepaid. The advantages of Navan are confusion and wasted time. **What do you dislike about Navan (Formerly TripActions)?** Lack of clarity in the process. Unclear titles. Complicated and non-intuitive procedures. The information that the system possesses and displays is not used ("hotel booked by colleagues on the same dates" indicated but not presented as the first result). Validation page too long (7 printed pages). **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** nothing for me. I imagine that my employer thinks they will find something there in relation to other services. ### 9. Autonomous, Easy Travel Booking with Clear Itineraries and Upfront Costs **Rating:** 4.0/5.0 stars **Reviewed by:** Amy W. | eCommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Navan (Formerly TripActions)?** Navan gives employees autonomy over booking their own travel, which takes the hassle away from other teams and lets individuals choose their preferred trip details. I also like the trip overview you can print out like a timetable, as it makes the itinerary easy to follow. It’s great to be able to see the total cost of the trip and approve (or get approval) before booking. The search options are clear and comprehensive, and it saves all of your details for quicker, easier booking in the future, including frequent flyer information. And of course, the Navan rewards encourage more economical booking decisions. **What do you dislike about Navan (Formerly TripActions)?** Once a trip is approved, each section has to be booked individually, making it slightly cumbersome. Other than that, it's great. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It allows clear, pre-approved travel decisions to be made by each member of the team, saving time & money. ### 10. Intuitive, Mobile-First Travel and Expenses with Built-In Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Senior Vice President Finance and Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Navan (Formerly TripActions)?** The user experience is extremely intuitive. If you’ve booked travel before, you can quickly figure it out. The mobile-first application makes on-the-go, real-time expense submission a breeze. By eliminating traditional expense reports, it lets users focus on their core responsibilities instead of non-value-added compliance reviews. Compliance is built into the policies, and out-of-policy transactions are automatically flagged for review. **What do you dislike about Navan (Formerly TripActions)?** While the NetSuite integration is reasonable, it is not as robust as some other applications. The types of transactions to integrate into NetSuite were somewhat limited. Sometimes bookings came over on estimated values with a different actual value hitting the card. Made for some interesting reconciliations at times. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** From a financial standpoint, we didn’t have an integrated travel platform connected to our ERP, and this solves that gap. The system is inherently exception-based, which frees up valuable time for the team because we no longer need to do full expense report reviews for every submission. From a non-finance user perspective, we no longer have to visit multiple sites to book travel. It’s all integrated into one platform alongside expense reporting, and adoption is much easier when everything is part of the same, consistent experience. ### 11. Easy to Use with Near Real-Time Updates and Helpful Spending Guardrails **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Senior Analytics Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Navan (Formerly TripActions)?** Easy to use. I especially like near real-time updates to my account once a transaction is complete. I also like the fact that spending guardrails are incorporated into Navan which does not allow me to exceed caps. **What do you dislike about Navan (Formerly TripActions)?** There's not much downside. I have noticed a little discrepancy between the incorporated travel policy stipulates and what Navan allows, so I'm not sure how current Navan updates the travel and expense guardrails. I can look at the T&E policy and see what it should be, and sometimes Navan's data is dated. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Our policy has a travel and expense policy and I love the fact that it is built in to Navan. I do not need to worry about running afoul of the policy. ### 12. Seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey V. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Navan (Formerly TripActions)?** The app is very convenient and gives you a clear view of the options available: the hotels can be sorted quickly to meet specific criteria, and the map allows you to choose the right hotel. The booking process is easy. Have not had any issues while using this application. **What do you dislike about Navan (Formerly TripActions)?** Nothing to dislike here, to be honest. The app is good; the UX/UI experience is flawless; it does what it's set out to do and does it exceptionally well. No complaints. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It allows me to book a hotel using a corporate debit card, I don't have to submit any expense report afterwards, don't have to deal with the receipts and so on - the app does it for you. ### 13. easy way to document, monitor, and audit all kinds of expenditures. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad A. | Sustainability Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Navan (Formerly TripActions)?** It is great that I can easily scan the proof of expenses documents and invoices, and it is also great that TripActions automatically offloads data from them, as well as keeps a copy of the original document. I like how simple it is to use TripActions, as well as how clear all of the tools are on the great user interface. I really like how the spending is broken down and organized into several categories, and how the taxes and fees are computed separately, all inside the same report. , This makes audits and approvals go much more quickly. This notification system is one of a kind because it notifies you of any changes that have been made to the reports that you have submitted or of any inquiries that are required by the accounting department, So they can obtain your money faster, and you can avoid any delays by answering their queries immediately. **What do you dislike about Navan (Formerly TripActions)?** In general, TripActions is simple to use and does not have a significant number of drawbacks. My only issue arises when I am loading receipts and unloading data from them. During these processes, the user is required to check that all of the data has been recorded correctly and manually modify many of the records before sending them. This can lead to errors and mismatches between the numbers on the receipt and the numbers in the reports. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** By utilizing TripActions, we guarantee that all expenses are correctly documented, that no receipts are lost, that members of the accounting department can quickly check them and guarantee the accuracy of the information contained in them, and that we guarantee that approvals are obtained directly and that funds are received by the specified dates. Moreover, we guarantee that all of these things will happen on time. We can monitor exchange activity, collect data efficiently, identify and pinpoint any needless or inflated costs, and prevent budgets from going over with the help of TripActions. ### 14. Navan (formerly Tripactions) keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2021 **What do you like best about Navan (Formerly TripActions)?** When renting a car, Navan looks at the time of arrival and departure and transfers that to the start and end date/time for the rental car. Very helpful! When booking a hotel, the site provides the ability to enter an address of where I'll be working. This is very helpful as I can see visually where I need to go from the hotel. Changing flights is much better now. **What do you dislike about Navan (Formerly TripActions)?** It would be very helpful if I could add my hotel, flight, and rental car dates/times to my calendar when making a Personal booking. This is only available for Business bookings. **Recommendations to others considering Navan (Formerly TripActions):** As with any website, be sure that it's giving you want you need. Give Tripactions a go, but be very aware of what you're getting. Check the details carefully. By far, it is the easiest travel website that I've ever used once I figured out how to use it. Be wary of the defaults. You may end up with a very frustrating experience as I have. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I like the dashboard for my trip that shows all of the bookings with the ability to download receipts and to change the bookings. The itinerary can be printed to PDF and sent to my customer so they are aware of my travel plans. Of all the travel agencies I've used over the last 25 years, Tripactions is the easiest to navigate. ### 15. Recent reimbursement and processing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Navan (Formerly TripActions)?** Good webpage design, clear tabs and easy workflow throughout the app. There are easy references to past transactions that helps us finish our regular tasks on time. I see good perks like rewards being generated. This helps us plan some personal trips in Navan. **What do you dislike about Navan (Formerly TripActions)?** One quick thing I suggest to keep some past bills readily available so that we can use those formats and add the latest bills. This will help us quickly work with Navan and finish our regular transactions on time. Similar to rewards, if there are ways we can add our credit card and earn point, if there are Navan based cards that we use to get 3%-5% cash back, it helps us work and effectively utilize the app in a more meaningful way. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It significantly reduces the expense uploading, processing, and submitting time. The UI design is simple and easy to manage. There are no hassles and difficulty in handling the website. ### 16. Buggy Booking Platform Leading to Financial Losses **Rating:** 0.0/5.0 stars **Reviewed by:** Erik R. | Web Developer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Navan (Formerly TripActions)?** At this point nothing. The idea of booking travel through Navan is laughable **What do you dislike about Navan (Formerly TripActions)?** I don't like anything about Navan. The booking experience was horrible; it was buggy and led to increases in ticket prices. I got a ticket booked eventually, but due to issues with the booking form, my ticket went up by $500 and then another $150. I was booking a flight at the same time as my colleague, and even though we picked the same flights, his booking went through, but mine failed. The support was slow and unhelpful, and eventually, I had to book a more expensive option since Navan couldn't help amend my booking. They also couldn't amend the name on the ticket, causing more delays and expenses. The user interface was buggy, with constant issues like the 'In-policy' number randomly changing. It made finding the correct flight difficult and frustrating. We had similar issues with hotel bookings, getting random errors and delays until the rooms were sold out, forcing us to book more expensive options. Navan rewards seem useless since booking directly is much cheaper. Overall, it's surprising a travel booking platform struggles so much to actually book travel. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Employee travel booking ### 17. Overpromised Onboarding and No Sandbox Make Launch Painful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Navan (Formerly TripActions)?** I like the potential for what their system has to offer. The overall look and feel is great, as well as the ability to self-serve a lot on the admin side is a great feature (especially when comparing to Concur). **What do you dislike about Navan (Formerly TripActions)?** Onboarding has been painful. We were told that it could be done in 7 days, but it took over 3 months to get to the point where we were forced to launch and the launch has been anything but smooth. The lack of a sandbox environment to do any testing has been a major part of our inability to launch timely - I dont know how larger companies go live on their platform with the ability to do little (if any) testing. Our support person is very friendly and builds great rapport, but the support we get on the technical side just isn't up to the caliber that we expected. Definitely am feeling like we were overpromised on the sales side and being unable to deliver those promises on the onboarding piece. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Providing a more user-friendly UI/UX experience, while providing a better inventory of travel for our team. ### 18. Very slick and polished **Rating:** 4.5/5.0 stars **Reviewed by:** Conor B. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Navan (Formerly TripActions)?** I feel like the automated expense reporting when I upload a receipt has improved. **What do you dislike about Navan (Formerly TripActions)?** Some way to pick a default category for certain expenses. Every month I have to submit a receipt for broadband usage and mobile phone bill. The automated entry does a good job when I upload the receipt, but I almost always have to manually select "cell phone". (It's a quirk of our finance reporting that "cell phone" is also the category for the broadband bill so the automated expense reporting doesn't pick it up) **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Submitting and tracking expenses. I don't have to pay with my own card anymore. ### 19. Progressive approach in feature but lacks in UI **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjeet K. | Atlassian Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Navan (Formerly TripActions)?** Now I am using this app in Iphone and it works well without any lag and provide great results with respect to my needs. It understands well what information I am sharing with the photo even though I sometime don't upload it clearly. **What do you dislike about Navan (Formerly TripActions)?** Still UI needs to have an update so that it looks more appealing **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It helps me in booking travel through the app and claiming my reimbursement when I upload my invoices. It works as a global app irrespective of country and currency. I upload invoice in INR and the app gets it calculated in USD for the reimbursement. ### 20. Does the job well for managing company expenses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Navan (Formerly TripActions)?** One thing I've noticed recently is how smooth the expense approval process has gotten. Submitting and tracking approvals feels quicker than before, and I don't have to chase anyone to know where my expense stands. The mobile experience has also improved. Snapping a receipt and logging it on the spot takes less than a minute, which is handy when you're traveling. **What do you dislike about Navan (Formerly TripActions)?** The search filters for hotels could be a bit more flexible. Sometimes the options feel limited depending on the location, and it would be nice to have more choices within the company policy range. Occasionally the app can feel a little slow when loading trip history or past expenses. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use this app for my business travela and expenses management. Its been more than 2 years I am using it and really found is so helpful. ### 21. Top-Tier Support, User-Friendly Interface with Room for Expense Management Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Sierra B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Navan (Formerly TripActions)?** I love the support - truly top tier. Very quick, and when not quick it's because the support team is doing what they can to resolve items quickly. They're easy to work with. I like the app as well for the most part. I think it has a pretty friendly interface, easy to filter options for hotels and rentals especially. I don't have to click around too much to get where I need to. **What do you dislike about Navan (Formerly TripActions)?** The expenses section is a bit tedious. I can't submit multiple expenses at once and add details later; I have to upload a photo one at a time. Adding details to expenses or just adding receipts can be difficult, especially since it can reset to the top, making it time-consuming if I have a lot of expenses. In the app, when trying to book multi-city flights, I can't pick one flight and adjust the others from there like I can on desktop. I have a newer iPhone with the latest software. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan helps with booking flights, hotels, rental cars, and managing expenses. The support is top tier, and the app's friendly interface makes it easy to filter options without much clicking around, streamlining my travel arrangements. ### 22. Streamlined Travel Planning with Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry T. | Senior Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Navan (Formerly TripActions)?** I like the UI of the Navan app. I feel like it's easy to use and easy to navigate. It's better than any other app that I use, like Expedia and all the other stuff. Navan makes it so much easier to book my work trips and even personal trips. It makes everything so much easier and organized. All I have to do is go to the app, and I see my flight information, hotel information, and if I rent a car, everything is in order, so it makes everything much easier. The initial setup was very easy; all I had to do was log in to my work email, use the authorization code, and I was already in. **What do you dislike about Navan (Formerly TripActions)?** To be honest nothing. I love the product. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan to organize and simplify my work trips. It keeps all my flight, hotel, and car rental information in one place, making everything much easier and more organized. ### 23. Navan as a tool for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Navan (Formerly TripActions)?** What I like about Navan is that it keeps all of my work travel details handy in one place. I also appreciate that I can earn rewards for personal travel, which I use often. **What do you dislike about Navan (Formerly TripActions)?** Their customer support sometimes doesn’t seem to read what I’m saying and guides me in directions I already tried when trouble shooting. I also dislike that they have different booking platforms in the back and flight credits are sometimes invalid even if they’re on the same airline. Also the new AI feature is not working properly and making my expense reporting more difficult than before with all the errors **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Business travel made easy for employee and employer ### 24. Easy All-in-One Booking with a Clear Itinerary and 24/7 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shane H. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** Navan makes it easy to book flights, hotels, and vehicles all in one place, ensuring you don’t miss anything important for a business trip or a personal trip. It’s very straightforward to use: you just click the items you need to book, choose the prices that work for you, and lock in all of your reservations. It integrates everything into one easy-to-read itinerary, so you never miss a booking or reservation. Customer support is available at all hours if there are any issues or questions you may have. I’ve personally used it on numerous business trips between home and half way across the nation and, so far, I haven’t had any problems with the app or with support. **What do you dislike about Navan (Formerly TripActions)?** So far, I haven’t experienced any issues while using the app. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I have a hard time looking through multiple booking websites for flights, hotels, and vehicles, but Navan makes it easy to compare options and quickly spot the best choices in each reservation category. I can book what I need without bouncing between sites, and it saves me time and a lot of headaches. ### 25. Easy, Intuitive Travel & Expense Management in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Claus W. | Head of Technical Partnerships and Alliances, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I use Navan for business travel and expense management. Overall experience has been positive. The platform is easy to use and intuitive, making travel bookings and expense submissions quick. Setup was straightforward and required minimal effort. Navan keeps travel and expense tools in one place. The mobile app works well and helps me manage receipts and trips on the go. Users I work with appreciate the convenience and automation of expense tracking. **What do you dislike about Navan (Formerly TripActions)?** Some areas could improve. A few times booking steps felt unclear and unexpected charges appeared. Options for certain hotels and flights were limited compared with other tools. The approval workflow added delays for some expenses. Overall, Navan handles travel and expenses efficiently and delivers solid value for teams. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan addresses business travel and expense challenges by bringing booking, spend tracking, and policy enforcement together in a single platform. It removes many of the manual steps involved in travel planning, receipt capture, and expense reporting, replacing them with automation and real-time data. For me, that means clearer visibility into company spend, stronger budget control, and better compliance with travel policies. Finance teams can rely on dashboards that surface travel and expense activity, with approval workflows built directly into the system. For travelers, the mobile app makes it easy to book flights, hotels, and cars, scan receipts, and submit expenses while on the go. Navan also supports automated payments, virtual cards, and reporting across multiple currencies. Overall, these features cut down the time spent on manual reconciliation, improve accuracy, and help companies manage costs more effectively. ### 26. New name and branding, same great app and service! **Rating:** 5.0/5.0 stars **Reviewed by:** Che H. | Application Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Navan (Formerly TripActions)?** We have added a link to an Uber account to Navan at my company, so I am able to book all of my transportation needs whenever I am visiting the office. **What do you dislike about Navan (Formerly TripActions)?** Happy with everything so far, all booking functionality is great and all in one app! **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Booking accommodation for when I visit the company office in Harrogate, I was able to book the room easily. This benefits me as I can book a place to stay on my work phone so the action is monitored which makes claiming it on expenses easy too. ### 27. Streamlined Booking with Easy Management **Rating:** 4.0/5.0 stars **Reviewed by:** Gabi K. | Senior Director, A&R, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Navan (Formerly TripActions)?** I like that Navan (Formerly TripActions) keeps everything in one place, which makes it really easy. I appreciate the ability to streamline options for changing flights and seats directly on the platform. If I have any issues, I have access to a chat rep or an AI rep who helps with questions immediately. I can log in at any time and get all the transparent pricing upfront. It's also great that the setup was very easy, only taking about three minutes to sign up and fill in my information, allowing me to see pricing immediately. **What do you dislike about Navan (Formerly TripActions)?** I like the fact that we can speak to somebody if we have an issue, but it doesn't really give you the option to talk to a real human. Sometimes specific questions in rare cases might need the human to kind of understand the complexity of whatever the travel issue could be. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan for booking travel because it centralizes pricing options, offers good rates, and lets me easily change flight details and seats all in one place. ### 28. Navan’s Price Checker and Weather Alerts Save Money and Keep Travelers Safe **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Navan (Formerly TripActions)?** There are so many helpful things Navan offers us. Firstly, the price checker has saved us a lot of money as previously travelling employees would find their own flights and hotels. As these wre being billed to the company they would not compare prices, using Navan has ensured we are always getting the best price possible and have the option to reject the spend if it is over our company threshold. The weather warnings are also great, and have helped us a few times ensure our staff are safe and leave the high risk areas if required to do so. **What do you dislike about Navan (Formerly TripActions)?** I do not use the system enough to have any downsides. I use the software for reporting business travel and the reporting / administration side of things works flawlessly for what I need **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** The cost saving initiative. Our employees would not be checking the prices of hotels (on multiple websites) as it was being billed straight to us so it didnt matter to them, this now gives us the chance to ensure we are picking the most cost effective, but safe, way of travel. Some employees would previously find a cheap hotel which was potentially unsafe so as we can now set a minimuum star rating we know all employees are safe ### 29. Tripactions works well with all integrations, from our payments, reimbursements, to slack! **Rating:** 4.5/5.0 stars **Reviewed by:** Hank D. | Sr Software Engineering Manager, Integrations & FDE, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Navan (Formerly TripActions)?** I'm a big fan of the personal travel rewards I can earn while traveling for work, definitely a nice perk to have! **What do you dislike about Navan (Formerly TripActions)?** Navan has handled our travel for work amazingly, we did have one issue where a travel partner (priceline) didn't book my hotel accurately, so had to call Navan support, but they were helpful and able to get me sorted out **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Being able to manage multiple people's trips in one place, coordinating coming and goings, reimbursements! It's straightforward to scan a simple restaurant receipt and get reimbursed the next day! ### 30. Navan reimbursement **Rating:** 5.0/5.0 stars **Reviewed by:** Amit N. | Senior consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Navan (Formerly TripActions)?** I use Navan every week for travel, and my expenses are reimbursed through it. The UI is very good and fast, and I had never experienced any slowness until now. **What do you dislike about Navan (Formerly TripActions)?** I could not see SMS system if we submit any transaction we should get SMS also **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Earlier we used to have a long process to reimburse the amount like the manager would approve internet bills and this would be credited in the month of salary, but Naven helped this process to fast and I am happy to use this. ### 31. Intuitive App, Needs Better Pricing and Support **Rating:** 3.5/5.0 stars **Reviewed by:** Nancy L. | Senior product designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Navan (Formerly TripActions)?** I like that the UI is pretty intuitive and easy to use. It's nice that it's available on an app, making it convenient for me as I don't have to do it on my computer. Usually, I like booking things on my phone, so it's nice that I can do it on my phone, especially when I'm already traveling. I can check to see the information directly there. For me, the initial setup was pretty easy, as I just downloaded the app and I've used it before. **What do you dislike about Navan (Formerly TripActions)?** I feel like the pricing is higher sometimes than if I just book on the direct site itself. But since my company pays for it, it doesn't matter as much. Sometimes I feel like the flights will be in budget if I book them elsewhere, but they're not on Navan, so then I can't book them on Navan. So that's pretty annoying. And then I had a situation where I had to make major travel changes and Navan was really, really bad at handling that and the customer service. Also very bad. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan simplifies booking hotels and flights for work trips, letting me see all budget-friendly options in one place. ### 32. Navan Makes Expense Tracking Effortless and Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Christine L. | Operations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** It’s incredibly easy to use. When I use the Navan card to make purchases, the process is so simple: I upload my receipt and can quickly choose the expense type, what it’s for, who it’s for, etc. There’s no need to send emails to other departments or spend extra time tracking down the information. **What do you dislike about Navan (Formerly TripActions)?** So far, I haven’t found anything I dislike about Navan. It’s been a great tool for handling business purchases, and the overall experience has been consistently positive. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan solves the hassle of having to duplicate purchase information in emails to different departments. With everything in one place in the app, it goes directly to the right department without extra back-and-forth. The biggest benefit for me is being able to collect miles for personal use, and I also like that I can easily view my history right in the app. ### 33. Streamlined Company Travel Booking with Clean UI and Powerful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana Z. | Director of Business Operations, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Navan (Formerly TripActions)?** Adopting Navan has streamlined travel booking across the company, not only for travelers but also for our finance and admin teammates, thanks to strong reporting and helpful dashboards. Navan is a user-friendly travel platform with a clean UI and solid UX. For event organizers, it also offers great resources that make the overall experience easier and support better budget control. Over the last year since we adopted Navan, the platform has continued to evolve, with regular new features and enhancements. **What do you dislike about Navan (Formerly TripActions)?** There are very few points of sale. In practice, there are only four: the USA, the UK, Mexico, and Singapore. Other major countries, such as those in Europe or Brazil, are priced based on these existing PoS and end up being treated as international purchases, which adds extra fees to credit card payments. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan is a business travel platform that facilitates travel management for a multinational company like ours. It provides visibility into users’ travel behavior, policies, cost control, and other relevant metrics, helping us keep the business on track and take action when needed. Navan also offers strong reporting and admin dashboards, which makes our work much easier. ### 34. Navan Makes Transaction Management Simple for Cardholders and Admins **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Navan (Formerly TripActions)?** Navan is easy to use for both cardholders and admins. Ever since we went live with Navan, we’ve received many compliments from cardholders about how simple it is to manage transactions, especially compared with the system we used before. **What do you dislike about Navan (Formerly TripActions)?** We really need the option to expedite card orders. Cards taking 3 weeks or more to arrive hurts getting new employees set up and existing employees moving. We've also had several times where we had to order the card multiple times because it got lost in the mail (we confirmed the address was correct). Also, I do not like all the policy levels, this seems to be overly complex and with transactions clearing in many different expense categories, it can be difficult to manage. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Now having the option for approvers/managers to only see transactions from their team that have been worked (receipts added, description added) has been a big help. The approvers would previously approve transactions before the card holder could work them and the admin team would get many questions as to why that happened. ### 35. Streamlines Travel Booking with Excellent 24/7 Support **Rating:** 4.0/5.0 stars **Reviewed by:** Christa R. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Navan (Formerly TripActions)?** I use Navan to book travel and manage expenses for a large number of staff within my organization. It's a simple system to use with excellent 24/7 support, which is particularly important as things can change quickly in business. I appreciate how it streamlines the booking process and saves a lot of time by eliminating the need to switch between multiple platforms. I really like its ease of use and the variety it offers in travel options. Plus, the simplistic way to upload and manage expenses is a big plus for me and my team. **What do you dislike about Navan (Formerly TripActions)?** There can sometimes be issues with the system when it comes to complex multi-leg trips. There were a few issues with the initial setup because we have multiple jurisdictions. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan simplifies booking travel and managing expenses, saving time by reducing reliance on multiple platforms. It's easy to use, offers excellent 24/7 support, and reduces stress with reliable assistance. ### 36. Excellent Business Travel App! **Rating:** 5.0/5.0 stars **Reviewed by:** Darrell K. | Distinguished Solution Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Navan (Formerly TripActions)?** Navan offers an even greater selection of flights and hotels so I can make sure to find one that suits my business meeting. I’m usually able to find a hotel that is very near to my meeting. **What do you dislike about Navan (Formerly TripActions)?** Not that I can think of, it’s a great app. Navan seems to anticipate the features that a business traveler would need ahead of us asking for them. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Saves me time when booking my business travel, and tying in my expenses to my business travel couldn't be easier. ### 37. Comprehensive Travel Management with Room for Speed Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Yvonne W. | Executive Assistant - CEO, CFO & CHRO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Navan (Formerly TripActions)?** I like the feature of having everything in one place, like the itinerary for all bookings for a trip. The 'trip' feature works especially well, which is great because, for example, if I have 4 different flights, 2 different hotels, plus a car rental, it lays out the schedule from the first flight to the first hotel, then the second flight and second hotel. The initial setup of Navan was straightforward and smooth. I also like the calendar feature. Now it's automatically sync to my calendar **What do you dislike about Navan (Formerly TripActions)?** Two things: 1) the loading speed for the website. Sometimes it takes forever to load the page or flight info. 2) the live agent wait time. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan (Formerly TripActions) for booking complex travel involving multiple flights and hotels. The 'trip' feature helps by keeping everything in one place, like the itinerary, making it easier to manage our executives' business trips. ### 38. Clean, Easy-to-Navigate App with Prompt, Reliable Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jai M. | Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Navan (Formerly TripActions)?** The app is easy to navigate, and the help and support available are really prompt and on time. The UI also isn’t cluttered, which makes it feel clean and just right to use. **What do you dislike about Navan (Formerly TripActions)?** Sometimes there are huge variations in the price on Navan vs external platforms . Additionally to claim Navan rewards there arent many options in India **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** There’s no need to book through external sites or file reimbursement claims afterward. Navan streamlines the entire booking process, and I can also pay using the company virtual card. ### 39. Simple web app for job-related trips **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro O. | UX Designer, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Navan (Formerly TripActions)?** The UI remains very easy to use and I love to use it to get my rewards. **What do you dislike about Navan (Formerly TripActions)?** The website has been fairly stable, no big frustrations as of late. The newest look and feel is better than before as well. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Finding flights and hotels, mostly. I've been on a few business trips and using navan is the easiest way to book my flights without having to pay for them myself and expensing them later. I love how easy it is to use. ### 40. Navan Makes Business Travel Booking Fast, Intuitive, and All in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Andres R. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Navan (Formerly TripActions)?** What I like most about Navan is how easy it is to book and manage business travel in one place. The platform is very intuitive, and it simplifies the whole process of finding flights, hotels, and transportation. I also appreciate how fast it is to compare options and make changes when needed. The most helpful part is having everything related to travel organized in a single platform. It saves a lot of time because you don’t need to use multiple websites or tools to plan a trip. **What do you dislike about Navan (Formerly TripActions)?** There isn’t much I dislike, but sometimes the available options can feel a bit limited depending on the location or travel dates. In some cases, prices may not always be the lowest compared to booking directly with airlines or hotels. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan helps solve the challenges of organizing and managing business travel. Instead of dealing with multiple websites, emails, and approvals, everything can be handled in one platform. This makes booking trips faster, keeps travel information organized, and provides better visibility into expenses. For me, it reduces the time and effort needed to plan travel and makes the whole process more straightforward and less stressful. ### 41. Effortless Travel Planning and Expense Management with Navan **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian K. | Regional Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Navan (Formerly TripActions)?** I love Navan’s personal rewards credits and the ability to book travel with my preferred hotel/airline partners. Getting both means I’m getting credits and my company is saving money. Total win-win. **What do you dislike about Navan (Formerly TripActions)?** Navan is an excellent platform and I hope they continue to innovate and create an excellent experience for us. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Tracking and submitting expenses for work is a pain. Navan makes it easy to book travel, track and submit expenses and get approvals without worrying what's in policy or out of policy. ### 42. Go for it if you want your employees to consistently face issues **Rating:** 0.0/5.0 stars **Reviewed by:** Ecem I. | Senior Strategy & Operations Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Navan (Formerly TripActions)?** Nothing really, it's a terrible platform with absolutely horrible customer service, and they try to rip customers off by charging them 6-7 times higher prices for any add-ons than the actual service providers request. **What do you dislike about Navan (Formerly TripActions)?** Whenever I have an issue, I am let down by their policies. It's very hard to do everything in one booking as they keep looking for ways and have an extremely hard to use UI so that they can charge you the booking fee twice (EUR 7 for my company, but it adds up). **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Centralize corporate travel booking and implement policies that cannot be flexed. The policy indicators (and limitations if the company decides to implement them) are useful ### 43. Easy and user friendly way that makes travel for work simple **Rating:** 3.5/5.0 stars **Reviewed by:** Shahela A. | Enterprise Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Navan (Formerly TripActions)?** I like the inventory of options in terms of tiers and also variety of airline carriers. It also makes it easy that I can book a hotel, get my points, and book my flight on the same platform. **What do you dislike about Navan (Formerly TripActions)?** It doesn't necessarily provide the best prices. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It is making work travel a lot easier to book and not have to expense afterwards. Instead of the typical way of booking online, uploading a receipt, and then waiting to be reimbursed. ### 44. Super Easy Expense Tracking: Receipt Photos + Bank Sync That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca H. | VP of Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** It's incredibly easy to use - the ability to take photos of receipts and have them upload right from your phone streamlines the expense process immensely. Also love the linking to your bank account to pull in things you may have not gotten a receipt for at all like vending machines. **What do you dislike about Navan (Formerly TripActions)?** My only complaint is that I can't change my bookings personally, for example if the company will pay for coach but I want to pay for an upgrade on my personal card after the fact, I cannot do that even under my linked airline miles account because someone else technically booked it. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** The flight booking is so much easier than other products I have used; the expense submission process is a million times easier than any other product I have ever used. ### 45. Convenient Expense Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Navan (Formerly TripActions)?** I really like the AI feature in Navan (Formerly TripActions). It's super handy because if I have receipts, I can simply upload them. Then it efficiently extracts useful data from those receipts and converts them into transactions, which then go to my manager for approval. **What do you dislike about Navan (Formerly TripActions)?** I think one problem is the multiple receipt. So when I try to attach multiple receipts, it still creates one transaction with only the first transaction amount in it. It forgets it is not able to account for the remaining pages of the receipts that I added. Let's say by three transactions, I add all three of them. It will only show the first even if I combine them. I think that is one issue. Another issue is flight bookings. At some point, my company asked us to book tickets and flights through Navan. It was much, much more expensive compared to online flight booking that I could do from other platforms. I wouldn't have expected Navan to charge a premium for these kinds of things. In fact, they should be discounted flights. I was hoping that Navan would give me flights which are cheaper than everything else outside. But here it was the reverse, and then I stopped using Navan for doing that. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan helps me manage reimbursements for company expenses and simplifies uploading receipts with useful data extraction for manager approval. ### 46. Clean UI, clear guidance on what's in or out of policy, great filters for rewards program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Navan (Formerly TripActions)?** Nothing new, I still really like that it's very quick and easy to use. The User Interface is very clean and simple, which makes it easy to understand. And as mentioned, it makes it very clear what is in policy and what would be flagged for a manual review **What do you dislike about Navan (Formerly TripActions)?** N/A, I'm not able to filter by a mix of flight alliance programs! **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Ease of business flight booking Ease of submitting expenses and getting it approved right away if within policy. I also like the ability to edit non critical fields like the remarks section in a submitted expense report Ease of finding hotels/ flights by the Reward Points I'm after ### 47. Business travel made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Navan (Formerly TripActions)?** Trip management and assistance when altering itineraries has gotten easier - interface has improved and streamlined. **What do you dislike about Navan (Formerly TripActions)?** It would be nice if they pulled in updates when airline reservations are changed externally (like thru the airline website). **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It makes expense reports insanely easy, because everything flows through one place. Before Navan I would have to hold on to all of my receipts and go through a long arduous process of entering them all into a spreadsheet. ### 48. Unresolved double charges -- watch out for customer support failings. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Navan (Formerly TripActions)?** I dislike the platform overall, would not recommend it to anyone. I find that the pricing is often not in line with direct airline websites, and the hotel choices are sometimes limited. **What do you dislike about Navan (Formerly TripActions)?** I find that the pricing is not in line with what is directly available through either airline or other websites. The rules based pricing is often arbitrary, and changes regularly based on the cheapest options available, often leading to conflicts. I also have an unresolved dispute where I was charged twice for the same hotel room, but it has been more than 3 months of responses saying "we'll have a resolution in a few business days". **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It has not benefited me at all. ### 49. Excellent Reporting & HRIS Integration, but LCC Options and Support Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Navan (Formerly TripActions)?** The reporting is excellent which saves me a ton of time when I need to report on our business travel. I love the option to book private travel and receiving rewards. The integration with our HRIS works very well, I never have to manually add or remove team members. **What do you dislike about Navan (Formerly TripActions)?** The lack of low cost carriers in open jaw connections. The support isn't all that great and the bookings sometimes don't make it clear which style of luggage is included which has led to problems when checking in. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** As travel manager I can trust the team to book their travel independently on Navan because of the policies and safeguards in place. I know they will use the correct payment method because I can set it up in the backend. ### 50. Easy to Use - Develop an easy trip itenerary **Rating:** 5.0/5.0 stars **Reviewed by:** Mark O. | Senior Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Navan (Formerly TripActions)?** It develops you booking around a trip itinerary. You start with your flights. Flights can be easily sorted by number of stops, departure/arrival times, etc. Hotel are easily added. It is easy to adjust your trip with little hassle. It is nice there is only one upfront fee for a given trip/itinerary. Customer support has been helpful when needed. I typically use NAVAN about once a month. I also like the integration with Outlook. Saves times. **What do you dislike about Navan (Formerly TripActions)?** Switching from our previous service provider has been a great move for our company. That said, I’d like to see more discounts on airfares for personal travel. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Our prior travel management company and software was not very user friendly and customer service was horrible. It has been a great switch to NAVAN. ## Navan (Formerly TripActions) Discussions - [Can we use Trip action to track mobility?](https://www.g2.com/discussions/15669-can-we-use-trip-action-to-track-mobility) - 4 comments, 2 upvotes - [Does anyone integrate Trip Actions with the Tallie expense software?](https://www.g2.com/discussions/15600-does-anyone-integrate-trip-actions-with-the-tallie-expense-software) - 1 comment, 2 upvotes - [What is the best day to book a flight?](https://www.g2.com/discussions/what-is-the-best-day-to-book-a-flight) - 1 comment, 1 upvote - [I book international travel by hosting fitness retreats.](https://www.g2.com/discussions/i-book-international-travel-by-hosting-fitness-retreats) - 3 comments, 1 upvote - [How do I book travel within a 7 day period so I’m not out of policy?](https://www.g2.com/discussions/52119-how-do-i-book-travel-within-a-7-day-period-so-i-m-not-out-of-policy) - 1 comment, 1 upvote - [View Navan (Formerly TripActions) pricing details and edition comparison](https://www.g2.com/products/navan-formerly-tripactions/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-19+04%3A44%3A47+-0500&secure%5Bsession_id%5D=0513a41e-709a-41ed-89c3-8c8d8de29cf8&secure%5Btoken%5D=621866b1802b7d68f381e0a2e9cf384c328606fb498397617caeaacdeea59199&format=llm_user) ## Navan (Formerly TripActions) Integrations - 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[Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [Sage Expense Management](https://www.g2.com/products/sage-expense-management/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Uber for Business](https://www.g2.com/products/uber-for-business/reviews) - [VensureHR](https://www.g2.com/products/vensurehr/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Navan (Formerly TripActions) Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Setup** - Vehicles - Employees - Travel Types - Locations **Setup** - Approvals - Alignment **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Card Management** - Card Types - Card Controls - Card Personalization - Configuration - Fulfillment - Replacement **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Tracking** - Mileage - Logs - Automation **Performance** - KPIs - Benchmarks - Forecasting - Savings **Approval ** - Rules - Workflows - Submit **Controls** - Tokenization - Security - Card Networks - Integration - Testing - APIs **Reimbursement** - Reimbursement - Expenses - Workflows **Payment Cards** - One-time Virtual - Recurring Virtual - Physical **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Reporting** - Real time - Multiple Views - Export - Budgets **Platform - Mileage Tracking** - Reporting - Customer Support **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Payments** - Recurring - Employee Reimbursements - ACH **Agentic AI - Mileage Tracking** - Autonomous Task Execution - Adaptive Learning **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Agentic AI - Spend Management** - Proactive Assistance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support ## Top Navan (Formerly TripActions) Alternatives - [Rydoo](https://www.g2.com/products/rydoo/reviews) - 4.4/5.0 (719 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - 4.8/5.0 (2,424 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (1,937 reviews)