G2

Ben G.

Program Director, Americas

Small-Business (50 or fewer emp.)

10/29/2026

"Flexible, API-Driven Expense Reporting with Fast Onboarding and Great Value"

5/5

What do you like best about Zoho Expense?

The flexibility. We’re a professional services firm and most of our travel gets billed back to customers, so we needed reports tied to projects, a billable flag on each expense, and approvals that follow our project leads. We set all of that up ourselves, and onboarding was simple. We had a working proof of concept within hours of signing up. The API is the other big one for us. It’s well documented and complete enough that we built a sync with our legacy tooling, which nobody offers out of the box. Projects come in from it, approved reports go back over automatically, and reimbursement status flows back to Zoho. They also keep the mobile app current. iPhone Duo support was there right away, which isn’t something I can say for most vendors. And the pricing is very reasonable for what you get, especially compared to the bigger names in this space. Review collected by and hosted on G2.com.

What do you dislike about Zoho Expense?

Honestly, nothing significant so far. We’ve been able to configure it to fit how we work, and anything it didn’t do out of the box, we’ve handled through the API. If anything, there are a lot of settings to work through when you’re first setting up, but that’s the trade-off for how flexible it is. Review collected by and hosted on G2.com.

What problems is Zoho Expense solving and how is that benefiting you?

We needed a way to handle billable travel. Most of our expenses get charged back to customers, so every expense has to be tracked to the right project and flagged as billable. The other tools we looked at were built for overhead spend and wanted you to submit expenses one at a time, with no way to group them into a report under one project. That’s a lot of overhead when you’re traveling for a client every week. The expense module in our legacy tooling worked, but it was painful to use.

With Zoho, people scan receipts on their phone and finish everything on the web. Expenses are grouped into one report per project, and project leads approve them. Approved reports flow into our legacy tooling automatically, so nobody re-keys anything, and the billable expenses are ready to invoice. Reimbursement status flows back too, so people can see where their money is without asking. The biggest benefit is that billable expenses actually make it onto customer invoices now, with much less admin time spent getting them there. Review collected by and hosted on G2.com.