--- title: Enterpret Reviews meta_title: 'Enterpret Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how Enterpret works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 111 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Enterpret Reviews **Vendor:** Enterpret **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 111 ## About Enterpret Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis. ## Enterpret Pros & Cons **What users like:** - Users find Enterpret extremely **easy to use** , streamlining feedback analysis and saving time with insightful data summaries. (42 reviews) - Users value the **effective feedback management** of Enterpret, enabling data-driven insights and efficient pattern recognition. (40 reviews) - Users find Enterpret's **insights generation** powerful, effectively summarizing feedback and visualizing trends effortlessly. (36 reviews) - Users benefit from **insightful analysis** that enhances understanding of customer feedback and trends throughout their workflow. (25 reviews) - Users praise Enterpret's **excellent customer support** , highlighting prompt responses and effective solutions to any issues encountered. (18 reviews) - Helpful (18 reviews) - Users value the **time-saving capabilities** of Enterpret, streamlining feedback analysis and enhancing productivity significantly. (18 reviews) - Customer Insights (17 reviews) - Users value the **easy integrations** of Enterpret, enhancing their ability to analyze diverse social data effortlessly. (15 reviews) - Dashboard Usability (14 reviews) **What users dislike:** - Users face **integration issues** with Enterpret, causing delays and limiting functionality with existing tools. (10 reviews) - Users find the **difficult setup** of Enterpret hampers effective integration and complicates data management efforts. (9 reviews) - Users face a **steep learning curve** with Enterpret, but the robust features become enjoyable once mastered. (9 reviews) - Users find **filtering issues** challenging, leading to difficulty in extracting meaningful insights from the tool. (8 reviews) - Users face issues with **inaccuracy** in Enterpret's information, leading to confusion and unreliable summaries. (8 reviews) - Limitations (7 reviews) - Not Intuitive (7 reviews) - Users note the **inconsistent quality of AI insights** , emphasizing the need for caution and context in interpretation. (5 reviews) - Complex Setup (5 reviews) - Exporting Limitations (5 reviews) ## Enterpret Reviews ### 1. Detailed, Auto-Maintained Taxonomy That Keeps Feedback Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Enterpret?** It automatically maintains a very detailed taxonomy of your product and maps all incoming feedback to it, which is helpful for different product teams. **What do you dislike about Enterpret?** For specific settings of some integrations (e.g. Salesforce Opportunity) integration, it requires us to get on a call with their technical folks - not everything is self-serve **What problems is Enterpret solving and how is that benefiting you?** Automatically analysing large volumes of feedback (e.g. app reviews, customer support tickets) to identify product improvements. ### 2. Great for Charts, but Needs Structured Data Export for Validation **Rating:** 3.0/5.0 stars **Reviewed by:** Rita F. | Ops Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Enterpret?** Client Feedback records visibility and sentiment analysis **What do you dislike about Enterpret?** Unable to get structured data out of charts directly for validation **What problems is Enterpret solving and how is that benefiting you?** Being able to get notifications from the Quality Agent whenever something is off ### 3. Sentiment Insights for Faster, Smarter Decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias S. | Senior PM, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Enterpret?** Understanding user sentiment in seconds rather than hours or days helps make decisions quicker and more accurately. The inbuilt dashboards allow you to see trends over time and a quick daily check helps you spot issues before them come through traditional channels. Support has been great and easy to work with. **What do you dislike about Enterpret?** As with all support analysis, it's sentiment only. **What problems is Enterpret solving and how is that benefiting you?** Enterpret allows us product folks to validate all decisions with real user feedback without slowing down the process. ### 4. Superior Data Analysis and Intuitive UI Set This Platform Apart **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | Customer Experience Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Enterpret?** It is difficult to pick one thing that i like best. It's combinstion of accuracy of the data analysis, the intuitive UI, and the unbiased recommendations that make this platform superior to other similar products I've tried. **What do you dislike about Enterpret?** That I can't convert the Wisdom report into a PowerPoint or there type of high level presentation **What problems is Enterpret solving and how is that benefiting you?** Identifying and quantifying unstructured chatbot conversations. It takes what I think and gives me a quantitative and qualitative analysis. ### 5. Good tool for customer insights, continually improving product! **Rating:** 3.5/5.0 stars **Reviewed by:** Shashanka R. | Business Operations Manager/Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Enterpret?** The dashboards are intuitive, data integration is seamless, and the customer success team is outstanding—arguably their biggest strength. At Apollo, we've been using Enterpret for the past two years and have been consistently satisfied with the product. As the primary owner of our voice of customer (VoC) program, I rely on its insights to drive our initiatives. The team has been impressively fast in rolling out new features like Wisdom (a chat interface) and text-to-filter functionality. Definitely a company to watch in this space! **What do you dislike about Enterpret?** The insights provided can feel somewhat surface-level, requiring us to manually sift through feedback to extract meaningful takeaways. While identifying trends is helpful, generating actionable product insights for PMs remains a challenge. It would be great to have nesting or hierarchy within reasons for better organization. Additionally, as a B2B company, much of our feedback comes from social platforms like LinkedIn, so an integration for that would be valuable. There’s still a gap between insights and truly actionable recommendations, though this may be more of a general GenAI limitation rather than a specific issue with this product. **What problems is Enterpret solving and how is that benefiting you?** We use Enterpret to analyze support tickets, surveys (cancellation), sales/CS logs and generate high level insights for our product teams to analyze. ### 6. A game-changing product for analysing user feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Louise S. | Analyst, customer insigts, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Enterpret?** The Enterpret team are very attentive, and respond to any questions really quickly, whether it's a bug, asking for support with an analysis, or any other questions. They have implemented new features at our request on multiple occasions, and take feedback onboard for small improvements to the UX. I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month. **What do you dislike about Enterpret?** It can be challenging for new and occasional users to find the answers they're looking for in Enterpret. Occasionally the reasons can be too broad or too granular, and require a moderate amount of manual merging. **What problems is Enterpret solving and how is that benefiting you?** It is solving the challenge of grouping and categorising user feedback to surface common pain points. This helps to plan our product roadmap, and direct engineering time to the most important issues. ### 7. The hub for all your feedback - explore, sense-check, dig deeper **Rating:** 4.0/5.0 stars **Reviewed by:** Augustus G. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Enterpret?** I love that it is an aggregator of data points from all different sources. It's a useful tool to dig in and quickly build an understanding of what customers think of your products and it's features. You can use it as either the source of truth, or an excellent supplement to additional behavioral and research data you collect. **What do you dislike about Enterpret?** While Enterpret is a great hub, it can be hard to use to synthesize data -- it just doesn't feel like it's built to be an analysis tool, so I find I have to build knowledge outside Entepret, come to it as a reference, and then export other knowledge from it to be most helpful. **What problems is Enterpret solving and how is that benefiting you?** Disparate feedback sources -- it's benefitting me by being a reference for the UXR I lead. ### 8. Enterpret uses AI to analyze customer feedback for product insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Pratiksha S. | Support Product Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Enterpret?** One of my favorite things about Enterpret is its ability to consolidate and analyze customer feedback from support tickets. This makes it easier to get a complete picture of what customers like or dislike about our product or releases.   Enterpret helps identify common pain points, areas for improvement, and positive trends and opportunities. This information can be used to make informed decisions about product development and marketing.   Overall, I think Enterpret is a great tool for any company that wants to improve its customer experience. **What do you dislike about Enterpret?** There can be a lot of issues while trying to incorporate a variety of data sources. The feedback from the users might not be related to a specific topic that we are trying to get information about. There's always the potential for misinterpretations in customer feedback. **What problems is Enterpret solving and how is that benefiting you?** Most of the customer feedback are unstructured, making it difficult to analyze manually, Enterpret can be useful to get the summary of the feedbacks. It helps in identifying meaningful patterns and insights from the user feedbacks. It automates much of this process, saving significant time. ### 9. Great product ! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Enterpret?** Enterpret makes it so much easier to actually understand what customers are saying. It pulls in feedback from everywhere, tags it smartly, and shows clear themes without the usual manual mess. We finally have a way to back up gut feelings with real data. It's giving us really great insights and saving us loads of time. There are many interesting features and a lot that I still have to explore, but I would highly recommend it to any company that wants to have a hand of the pulse of its users and be able to leverage it with data. **What do you dislike about Enterpret?** Really an amazing product once you know how to use it. My only "dislike" would be that it took a while for me to learn how to use it at its full capacity (if i'm even there yet) but that's the price to pay for a product that has so much to offer. **What problems is Enterpret solving and how is that benefiting you?** Enterpret helps me get to the “why” behind customer feedback without digging through endless support tickets. It gives clear insights, surfaces useful data we can actually act on, and has saved me a ton of time I used to spend manually tagging or searching. ### 10. Time Saving & Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Enterpret?** How quick and easy it is to identify trends across large samples of customer interactions and feedback surveys. This has genuinely saved me hours as I no longer need to sift through tickets and surveys manually to try and find trends. The support from the Enterpret team has also been great - they're super response, friendly and helpful. **What do you dislike about Enterpret?** I found the different levels of filters difficult to navigate at first. I also find that the formatting in each Quantify isn't always consistent even if the prompt hasn't changed. For example, sometimes the they'll present direct quotes from the customer, and sometimes it will be an AI generated description of the customers sentiment - despite the settings or prompt of the Quantify being unchanged. Recently I've also found that the date-picker for filtering dashboards by timeframe isn't super intuitive. Outside of that I experience intermittent slowness and loading issues. **What problems is Enterpret solving and how is that benefiting you?** Enterpret has made it much easier to find trends amongst our tickets and survey responses - with the added benefit of real examples being just a few clicks away. Prior to this, we would have to spend a lot of time looking through interactions manually to understand themes in user sentiment. ### 11. Game changer for customer-centric designs **Rating:** 4.5/5.0 stars **Reviewed by:** Melynda N. | 👨‍💻 UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Enterpret?** For any designers looking to drive their teams to create truly impactful experiences, Enterpret is just that tool. Where a single designer might struggle to uncover every nuance of customer sentiment, this tool helps fill that gap by surfacing insights that can help drive strategic, user focused decisions. Besides saving time, the tool helps teams stay connected to customers and ensure decisions are grounded in real-world needs rather than assumption. **What do you dislike about Enterpret?** For a team like my own who may design for more applications than my fingers can count, with so many integrations pulling in feedback it can be difficult to filter out actionable insights from noise. It may take you some time to fine tune to ensure you’re getting relevant, high impact trends rather than sifting through redundant or low priority feedback. **What problems is Enterpret solving and how is that benefiting you?** Consolidating feedback from multiple channels, various integration methods for different services and simply doing the work of multiple researchers in a resource constrained environment. ### 12. A powerful, user-friendly tool for socializing customer insights. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Enterpret?** The implementation process for Enterpret was straightforward and remarkably user-friendly. The Enterpret team played a pivotal role in expediting our onboarding process, offering assistance through comprehensive training sessions, support, and a close working partnership. They actively listened to our needs and were receptive to our feedback, going so far as to develop several customized dashboards and reporting templates specifically tailored to our requirements. This proactive approach allowed us to start reaping the benefits of the Enterpret platform almost immediately. I am very pleased with Enterpret's AI summarization feature. The summaries generated by the AI are accurate and incredibly helpful in improving our team’s ability to share high-level insights across teams. I find Enterpret's built-in functionality to be incredibly valuable, particularly the ability to rearrange dashboards and add custom text or media. This allows us to contextualize and tailor the presentation of data to specific needs or audiences. **What do you dislike about Enterpret?** Although the ongoing management and maintenance of our taxonomy requires a considerable amount of effort and regular attention, we are still able to derive significant value and benefits. I would like to see continued development and optimization of the Slack integration to support sharing of more concise, high level summaries as well as the ability to share individual reports as opposed to entire dashboards. **What problems is Enterpret solving and how is that benefiting you?** The implementation of our new user insights platform has significantly streamlined our team's workflow. The platform's intuitive interface and powerful search capabilities have made it remarkably easy to find answers to the majority of our user insights questions. This efficiency has resulted in a considerable reduction in the time our team typically spends on collecting, analyzing, and synthesizing customer feedback. ### 13. Intuitive, easy to implement, and a great way to socialize insights across an organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Enterpret?** Implementing and sharing customer support insights broadly through Enterpret is so easy. Specialists can quickly and easily curate insights relevant to their areas. Our broader organization can easily discover insights of interest on their own. It's quickly becoming a core part of operations that we are using more frequently over time. **What do you dislike about Enterpret?** Some features require more manual attention to optimize their functionality, namely, their taxonomy features. We would like to take advantage of these features but have not yet had the resources to optimize them. It would be helpful if they were more flexible now, provided more clarity on taxonomy definitions, and had more editing capacity for those definitions. **What problems is Enterpret solving and how is that benefiting you?** We are able to curate and socialize voice of the customer athletes from numerous key sources across our entire organization through Enterpret. This tool enables support specialists to convey key insights relevant to their areas of ownership with depth, while empowering anyone in our organization to discover the insights of interests to them on their own without disrupting operations. Enterpret has facilitated an increase in awareness of what our customers are saying, with speed, without taxing individuals or workflows with additional requests. ### 14. Enterpret Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Enterpret?** 1. Enterpret identifies top reasons for product issues and improvement requests 2. The interface is intuitive making it accessible for both new and experienced users. 3. The Wisdom tool is particularly helpful in summarising insights and trends across feedback data. 4. The feed view provides a high-level snapshot of feedback trends, making it easy to get an overview without deep diving into reports. **What do you dislike about Enterpret?** Setting up the taxonomy takes time, and tracked keywords/reasons built from scratch takes hours to load Some feedback entries are incorrectly categorized, needing manual work to correct **What problems is Enterpret solving and how is that benefiting you?** Enterpret helps us quickly check for trends that may need to be monitored right away. It also helps us understand user feedback by identifying top reported issues across multiple feedback sources. This helps teams within our company to prioritize improvements and align product decisions with user needs. ### 15. Great tool for Customter Insights! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Enterpret?** I'm very new to using Enterpret but found the tool very powerful and was able to pick it up quite quickly. Overall I find the level of data connections OTB to be very comprehensive, and it's already helped to reduce some back and forth among internal teams when pulling together insights around issues. **What do you dislike about Enterpret?** Being so reliant on AI is a blessing and a curse. Although the AI is very powerful, the insights need to be taken with a grain of salt under the context that AI will never perfectly capture the nuance or context of certain conversations. The platform also can be quite complex to use - especially with so many variables. I like the flexibility in filtering, but personally prefer a bit more flexibility in building boolean queries and don't find their query builder as intuitive as I'd like **What problems is Enterpret solving and how is that benefiting you?** Enterpret is helping to summarize vast amounts of customer data and help in quickly surfacing issues and opportunities. ### 16. Amazing tool to get insights from large amounts of data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Enterpret?** I wish I could read all 8000 pieces of feedback / twitter posts / support tickets we get on a daily basis, but there's just no way. Luckily, with Enterpret I don't have to - I can build the taxonomy and automatically filter down to what I'm most interested in. You can also set up subscriptions to automatically alert for topics of interest, AND get notified when it looks like things are "going viral" - whether that's good or bad. I personally wouldn't consider running a customer-facing tool without a tool like Enterpret. **What do you dislike about Enterpret?** As with any cutting edge tool, there are definitely some rough edges. But the team is iterating lightning fast. Not only do I see improvements almost every time I log in, but the documentation is incredibly clear and helpful, and the team is incredibly responsive to questions. **What problems is Enterpret solving and how is that benefiting you?** Enterpret helps us filter insights from large collections of user feedback. I create dashboards and share highlights related to our core products, feature launches, and user feedback we didn't even know we needed to look out for. The Wisdom chatbot is also incredibly helpful for supporting desk research at the beginning of a project (e.g., "what are users asking us about _____") or for ad-hoc asks from stakeholders. My cross-functional partners have been VERY impressed with the findings and analysis by Enterpret. ### 17. Enterpret allows you to easily track millions of user feedback with a few clicks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Enterpret?** Summarises straight forward feedback like feature requests very well which makes large amounts of feedback very digestible for anyone, even if they're new to Enterpret. Learning the tool is quite simple. It's also really convenient that you can use Quantify searches to breakdown feedback in different details using metadata. This is really helpful for analyses. Enterpret team is very hands on with feedback from the team and actions bugs/incidents in a timely manner. **What do you dislike about Enterpret?** It can be difficult to maintain taxonomy and requires a significant amount of manpower to constantly merge duplicate reasons, etc. Complex issues are a little difficult to track with Enterpret because categorisation is surface level. **What problems is Enterpret solving and how is that benefiting you?** It helps easily determine top requests and issues based on user feedback so product teams can prioritise goals based on contact drivers. It also helps with flagging and investigation of emerging issues in user feedback. ### 18. Enterpret unlocks insights, but a lot to read **Rating:** 4.0/5.0 stars **Reviewed by:** Madison K. | Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Enterpret?** Enterpret digests all various forms of feedback and summarizes it quite well. **What do you dislike about Enterpret?** The summaries sent are quite long, shorter key takeaways with visuals may be helpful! There's also a lot happening on the homepage, perhaps simplifying it with an assistant to prompt you with what you would like to do would be helpful. Also as a data scientist, I would love the ability to get the interpreted data back for more robust analysis **What problems is Enterpret solving and how is that benefiting you?** It is solving us from building our own LLMs to interpret and aggregate user feedback / sentiment ### 19. A promising service for aggregating data across customer facing teams. **Rating:** 3.5/5.0 stars **Reviewed by:** Rie M. | UX Measurment, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Enterpret?** - Aggregation: The ability to bring together disparate data streams from teams like research, support, sales and social feeds, and draw themes across the data - Integration: Ease of setting up Slack integrations **What do you dislike about Enterpret?** - Summarization: Enterpret can take a piece of feedback 5 words long and somehow turn it into a 2 sentence summary - Ingestion: It's challenging to get all of the data sources effectively piping in - Customization: Enterpret would be much more powerful if we could give it more of a scaffolding for analysis **What problems is Enterpret solving and how is that benefiting you?** Aggregating data across disparate streams. ### 20. A smart detective for user insights **Rating:** 4.5/5.0 stars **Reviewed by:** Shane D. | Quality Expert, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Enterpret?** I like that I can easily get insights based on prompt, it's quick and intuitive **What do you dislike about Enterpret?** In my role, I’d love to gain insights from survey feedback to analyze user experience with support—not just reasons for reaching out. However, this seems to be a current limitation of the tool. **What problems is Enterpret solving and how is that benefiting you?** It helps me identify common root causes for specific topics and streamline my analysis with its filter and custom prompt options. Plus, with just a few clicks, I can create charts and summaries, making it easier to provide quick insights to my stakeholders. ### 21. Extremely helpful for research + design, strategy + tactics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Enterpret?** Enterpret is an invaluable tool for user-centric designers and researchers who are constantly seeking to understand their users’ perspectives. It makes finding patterns in user feedback much easier, but it also helps with finding and understanding research our team (or other teams in our org) have conducted in the past. Beyond its tactical advantages, it has also helped our team shaping and refine our product strategy over time. **What do you dislike about Enterpret?** While Enterpret offers a robust feature set and valuable functionalities, the overall user experience could use some work. A more intuitive UI and overall design rework would make it even more effective. **What problems is Enterpret solving and how is that benefiting you?** Consolidating and understanding user feedback/sentiment, tracking and referencing research findings ### 22. One portal for gathering feedback about our product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Enterpret?** Enterpret makes it easy to look through several different sources for product feedback and understanding common issues that our customers are running into **What do you dislike about Enterpret?** Because the tool is so robust, there's a bit of a learning curve to navigate and extract insights out of it **What problems is Enterpret solving and how is that benefiting you?** Enterpret is able to gather feedback from multiple sources and combine similar pieces of feedback into a summarized collection. This makes it easy for me to look through and see how we can understand user problems and think through potential solutions or share with relevant product teams. ### 23. Great product and super helpful team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Enterpret?** Enterpret gives us an easy and quick way to sift through millions of pieces of feedback. I appreciate the auto-categorization of the feedback so we can quickly get an idea of why users are getting in touch. I can easily compare trends by date or other parameters as well. The team is also extremely helpful and invested in our product experience. They've visited our Sydney office twice and basically had 1-1 sessions with us to make sure we get the most out of the product. They action our feedback about Enterpret even! **What do you dislike about Enterpret?** I find the reasons for some issues could be more specific, but this is something they're actively working on! **What problems is Enterpret solving and how is that benefiting you?** Closing loops with users and solving our biggest/ trickiest issues ### 24. Great AI tool for user insights! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Enterpret?** Enterpret turns our user feedback into organized and insightful findings. What used to take us a lot of manual time & effort is now accomplished in a much shorter period of time. **What do you dislike about Enterpret?** The high-level insights and super granular insights are both great, but it would be helpful to have more of a mid-level analysis that can better categorize some of the more granular records. **What problems is Enterpret solving and how is that benefiting you?** Enterpret allows us to analyze user insights in a more structured and efficient way! ### 25. Enterpret is a great tool for customer insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Enterpret?** -A single source of truth for customer feedback. -Love how they are continuously improving on how we can utilize Dashboards. -User-friendly interface-it's not difficult to play around with the filter **What do you dislike about Enterpret?** -Difficult to maintain the taxonomy due to the level of granularity. -Wisdom doesn't fit your expectation sometimes if you're digging into a specific area. **What problems is Enterpret solving and how is that benefiting you?** We receive millions of customer feedback per month and Enterpret helps us to see it in a summarized version, categorizing them per themes ### 26. Excellent tool to understand insights and inform decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Enterpret?** I really like how low the barrier to entry is. It didn't take a lot of time to find my way around, and it was quite straightforward to create my first dashboard. Overall, it was easy to implement the ideas I had and showcase the data in the way I wanted. **What do you dislike about Enterpret?** Sometimes I had to look into the Help articles on how to customize widgets, so more in-tool prompts would be helpful. **What problems is Enterpret solving and how is that benefiting you?** I am looking for the source of the feedback that we are receiving and then comparing it to other external sources such as social network which is not managed by us. This is great to understand the gaps in content strategy. ### 27. The features are user-friendly and have greatly improved my workflow. I highly recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Enterpret?** The best part is, by categorizing the data or creating the data dashboard I need, I can simply upload my data, and it helps me manage everything! It saves me a lot of manual work. Amazing! **What do you dislike about Enterpret?** When I perform certain operations, I need to wait for over ten minutes, like merging reasons, but I believe the product will optimize this! **What problems is Enterpret solving and how is that benefiting you?** Data filtering - Manage user feedback to clearly display the issues that matter to users. ### 28. Very useful for Engineers who want to analyze data effectively **Rating:** 5.0/5.0 stars **Reviewed by:** Fanilo G. | Product engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Enterpret?** - Excellent ease of use - Integrates with multiple data sources - AI quickly spots interesting patterns and identifies problems - Very easy to build dashboards Recommendations to others considering the product: - Ideal for engineering teams seeking powerful yet user-friendly data analysis - Makes data-driven decision making accessible **What do you dislike about Enterpret?** Public API could be more powerful, but still good enough **What problems is Enterpret solving and how is that benefiting you?** In my case indentifying quickly patterns on user reviews and highlight group of problems. ### 29. Requires an investment of time and effort, but if you do it, you will reap the rewards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Enterpret?** Its a great tool for easily visualizing trends and feedback from your different sources. **What do you dislike about Enterpret?** It does require a bit of work from the users to get some good results. **What problems is Enterpret solving and how is that benefiting you?** We receive thousands of customer feedback per month. It is very difficult and time consuming to review all of these feedback, and categorize them into relevant themes, and share the feedback with the relevant teams, month over month. ### 30. Review Experience for Enterpret **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Enterpret?** The ability to parse and analyze social data and the ability to integrate the tool with multiple platforms -- zendesk, sprig, etc. **What do you dislike about Enterpret?** The quality of the AI summary can be inconsistent. It is not very user friendly for non-technical users. **What problems is Enterpret solving and how is that benefiting you?** Enterpret's ability to look across social channels and collating feedback is helpful for our VoC program. ### 31. Excellent product for feedback analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Enterpret?** I really like the Slack bot which gives us weekly feedback which is really useful along with the user metada which helps us dig deep into such issues. **What do you dislike about Enterpret?** The enterpret platform is quite complex at first to look at. It would be helpful if you could simplify it down to the most used products on Enterpret. **What problems is Enterpret solving and how is that benefiting you?** Getting relevant user feedback ### 32. Excellent and super useful **Rating:** 5.0/5.0 stars **Reviewed by:** Girish R. | Quality Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Enterpret?** Real-time analysis of data that allows to check and needs immediate attention which helps in customer experience. **What do you dislike about Enterpret?** Nothing, features ,UI and integration all look good. **What problems is Enterpret solving and how is that benefiting you?** Escaltion which needs immediate check helping to solve customer issue at the earliest. ### 33. Brings light to our unstructured data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Enterpret?** Enterpret has been a fantastic tool when it comes to making sense of an inordinate amount of customer feedback. **What do you dislike about Enterpret?** While helpful to bring together themes, Enterpret's analysis can lack some depth or fail to provide the full context of what's backing its response **What problems is Enterpret solving and how is that benefiting you?** Enterpret is helping us quantify datasets that were too large and unstructured to pull out definitive conclusions. It's allowing us to understand how much a certain dynamic is affecting customers. ### 34. Support Product Lead **Rating:** 4.5/5.0 stars **Reviewed by:** Jayakrishnan K. | Support Product LeAD, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Enterpret?** Easy to understand and execute the information **What do you dislike about Enterpret?** Need more improvement on differentiating the product area **What problems is Enterpret solving and how is that benefiting you?** Enterpret is solving complicated anlaysis based on month vs month data ### 35. Turning users feedback into product improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Enterpret?** The granularity of data dives deep into users' feedback, helping us truly understand their needs. It has certainly enabled our organization to transform feedback into actionable steps. **What do you dislike about Enterpret?** There were instances where we needed to raise tech inquiries, but their success team provided amazing support. **What problems is Enterpret solving and how is that benefiting you?** Enterpret helps us analyze user feedback in depth, allowing us to better understand customer needs and make data-driven decisions. ### 36. Great for pull quotes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Enterpret?** Great for pulling quotes and hearing feedback in the customer words. Categories are pretty good. **What do you dislike about Enterpret?** For the summarized insights, it is hard to get back to the record. And sometimes the records don't seem to relate to the headline summary **What problems is Enterpret solving and how is that benefiting you?** customer feedback. ### 37. Allowed us to unlock a brand new source of insights **Rating:** 4.0/5.0 stars **Reviewed by:** Matheson K. | Senior Product Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Enterpret?** Enterpret is a fantastic tool for unpacking insights from some of our trickier sources like customer reviews and customer service chats. The tool is super flexible and continues to improve, plus the Enterpret team reacts quickly to our feedback and is constantly improving the product. Enterpret is miles ahead of our our previous tool, Chatdesk, and has truly allowed us to make use of these sources of data. **What do you dislike about Enterpret?** Some of the categorizations aren't super accurate and there is some effort required to recategorize data correctly. The user experience is also not quite as sleek as it could be **What problems is Enterpret solving and how is that benefiting you?** Enterpret helps us unpack insights from our customer reviews and customer service chats, helping us both validate trends we're seeing from other data sources, as well as get more detail on points of friction or product issues that customers are running into. While these data sources can be tricky to use since theyre text based, Enterpret easily categorizes each piece of data, allowing us to easily quantify our qualitative data. This massively speeds up the rate at which we can pull insights out of qualitative data sources. ### 38. Better every week ✨ **Rating:** 5.0/5.0 stars **Reviewed by:** Jenamarie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Enterpret?** - Easy to use interface; for simple and complex queries alike - Reliable; regularly reviewed, improved, and evaluated data -- also easy to work with them to get things added. - Great team; always ready to hear us out, and give us updates on where feedback requests are. Connected on Slack, which is also very handy! **What do you dislike about Enterpret?** - Works best for trends and data over longer periods of time -- can't reach for it for a real pulse on an emerging issue on day 0. Always getting better though! **What problems is Enterpret solving and how is that benefiting you?** Incorporating user feedback is an endless sort of puzzle -- Enterpret is like a trusted friend, who always helps you find that corner piece you've been trying to hunt down to no avail. ### 39. Really helps us understand customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh A. | Group product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Enterpret?** The best part is it helps us integrate all of our customer feedback from different sources into one single platform that is queriable and helps me create a good dashboards of trends **What do you dislike about Enterpret?** It can be difficult to get started on, sometimes very simple things can be very complicated **What problems is Enterpret solving and how is that benefiting you?** It helps us quantify voice of customer, where we have multiple sources of feedback and Enterpret absorbs all of it and helps us quantify the size of certain problem statements ### 40. Enterpret is impressive both in design and function **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron Q. | Senior Product Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Enterpret?** The design and interface makes it simple to navigate, I didn't need to learn how to use it, it just worked. Their team is very responsive to feedback, and proactive at that. **What do you dislike about Enterpret?** The integrations it offers to connect with are limited, looking forward to more options to connect and pipe information in from. **What problems is Enterpret solving and how is that benefiting you?** Tracking feedback across multiple platforms for support team, and helping capture snapshots between Slack, Intercom and other sources. ### 41. Great tool to sift through user feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Divya G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Enterpret?** - Quick overview of key themes of user feedback get from various sources **What do you dislike about Enterpret?** Sometimes reasons require manual clustering and or work to break down chunky big reasons into valid smaller themes. We are working with the team on this :) **What problems is Enterpret solving and how is that benefiting you?** Finding common themes with massive data on user feedback make easy with Enterpret ### 42. Product Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Marvin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Enterpret?** I like how user friendly the UI is - it's less intimidating for users who aren't as techinical. **What do you dislike about Enterpret?** It's very easy to get overwhelmed with information. I wish to minimized information overload, but maybe more info is better than less info. **What problems is Enterpret solving and how is that benefiting you?** User sentiment regarding product features. **Official Response from Tiffany Go:** > Thanks, Marvin - appreciate the kind words and candid feedback! Keep your eyes open for an upcoming release that will help make it easier for you to make sense of the large volumes of insights! Check out this page for more information https://www.enterpret.com/product/product-co-pilot -T.G. ### 43. Enterpret for our VoC & Root Cause Elimination Program **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Enterpret?** 1. Being able to see all of our customer feedback data in one place 2. Not relying on human tags for conversations 3. Ability to see (close to real-time) trends for reasons over time (that way, we can measure success of product fixes) 4. Ability to merge various reason together **What do you dislike about Enterpret?** 1. Would like to have ARR data (not just customer count data) which I know the team is working on 2. Ability to un-merge reasons 3. Ability to have permissions on who gets to merge and make edits to taxonomy **What problems is Enterpret solving and how is that benefiting you?** Solving the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are reducing reasons. ### 44. Top-notch product and team – best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe R. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Enterpret?** Enterpret proved to be an exceptional customer feedback analysis tool, surpassing my expectations. Leveraging natural language processing, the tool uncovers important themes and trends within customer feedback. It accurately gauges customer sentiment, allowing us to understand the emotions, opinions, and preferences expressed by our customers. It has enabled us to identify areas of improvement and make data-driven decisions to based on customers' voice – removing any guesswork. In addition to its robust analysis features, Enterpret offers seamless integrations with popular channels (socials, surveys, etc) and internal data feed via API. One aspect that sets them apart is the exceptional customer service. The team is flexible, responsive, and genuinely committed to helping their users succeed. They have promptly addressed any questions and issues and have also delivered on feedback we shared much quicker than other vendors I've dealt with. **What do you dislike about Enterpret?** Very small things were needed but were not available yet. For example, Admin controls to prevent users from performing specific actions. But the team has heard the feedback and has been actively working on the issue. **What problems is Enterpret solving and how is that benefiting you?** Enterpret can break down customer feedback into top-level categories and provide context at the same time. It has fully removed the need for us to dedicate resources to go over the feedback manually, categorise it, provide context, prepare and share reports. Not to mention the previous dependency on translators (which Enterpret does natively) that has evaporated. The information generated by Enterpret empowers us to make informed decisions that drive continuous improvement and helps us enhance customer satisfaction. ### 45. A very useful tool to aggregate customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Henrik I. | Data & Operations Coordinator for Customer Experience, Gambling & Casinos, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Enterpret?** Enterpret provides a user-friendly way to gauge feedback from different sources (in the case of my employer, we had an internal communications platform that Enterpret could integrate with, and the engineering team at Enterpret was very helpful in enabling the integration. Enterpret also offers multiple ways to visualize data, from creating common reasons/talking points, custom grouping, and listening to specific sources or filtering by multiple different attributes depending on the source of data. **What do you dislike about Enterpret?** Enterpret, while not too difficult to use still is not as intuitive as it could be. This is a topic that was shared with our Account Manager for Enterpret, however it should be noted the team at Enterpret was swift to action on the feedback provided, and a new release improved the user experience. **What problems is Enterpret solving and how is that benefiting you?** Enterpret helps to gather and aggregate feedback from end-users, find what are common topics and present it in an easily digestible format to allow business-centric decisions or actions to be done based on the data. ### 46. Helped us unlock new insights from user feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Akhilesh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Enterpret?** Ease of using the dashboards to glean insights from user feedback from multiple data sources. **What do you dislike about Enterpret?** Doesn't yet support all the integrations that our company is looking for. **What problems is Enterpret solving and how is that benefiting you?** We get user feedback from multiple different sources and it is hard to get a read on the most important problems to be working on at any given time. Enterpret helps to collate all the user feedback and summarize key insights that inturn help us prioritize the main user pain points to focus on. ### 47. Easier than ever to get to know your users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Enterpret?** Enterpret has unlocked feedback insights that weren't able to organize and easily analyse before. It has been great to see immediate feedback as a result of a certain change that was made (intentionally or not intentionally). We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users. **What do you dislike about Enterpret?** While Enterpret has a unique look and feel, it is unlike any other analysis tool I have used before and is a bit of a learning curve. However, the team is super receptive to feedback and is constantly making product improvements. **What problems is Enterpret solving and how is that benefiting you?** Enterpret has unlocked feedback insights that weren't able to organize and easily analyse before. It has been great to see immediate feedback as a result of a certain change that was made (intentionally or not intentionally). We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users. ### 48. Great product to gain insights from qualitative data **Rating:** 5.0/5.0 stars **Reviewed by:** Eran A. | Director, Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Enterpret?** I recently used Enterpret to gain a quick understanding of my NPS (Net Promoter Score) results, which I found incredibly useful. Enterpret made it easy to aggregate customer feedback and turn it into actionable insights for the product team. One of the key benefits of using Enterpret was its ability to quickly and easily visualize the NPS data. This allowed me to see at a glance which areas of the product were performing well and which areas needed improvement, which helped me to focus my team's efforts on the areas that would have the greatest impact. In addition to its visualization capabilities, Enterpret also provided a wealth of other useful features, such as the ability to filter and segment the data and to generate reports and share them with the team. This made it easy for me to communicate the results of the NPS survey to the rest of the team and to collaborate on ideas for how to improve the product. Overall, I highly recommend Enterpret to any product leader looking for a quick and easy way to understand and act on their NPS results. It's a fantastic tool that has already helped my team improve the product, and I'm sure it will do the same for others. **What do you dislike about Enterpret?** 1. More choice on the level of aggregation, i.e., more/less granularity 2. Remove duplicate input (which I think is something we did wrong in the input, but would be nice to auto fix that) **What problems is Enterpret solving and how is that benefiting you?** See above! ### 49. Terrific tool for getting insights from qualitative feedback **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Head of Zoom Meetings, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Enterpret?** The UI approach, philosophically, is similar to quantitative metrics tools, which is great bc PMs are used to this and comfortable with it, and it brings additional rigor to the analysis of qualitative feedback (as oppose to very high level summaries and pie charts that do not provide actionable insights) **What do you dislike about Enterpret?** None that I can really highlight at the moment. Of course it's always possible to improve the usability of any software product, and Enterpret is evolving. Accuracy of the AI is also always being improved (and is already great) **What problems is Enterpret solving and how is that benefiting you?** When you have qualitative feedback at scale, whether unsolicited in social media, or solicited through 'feedback forms', it can be difficult to create the org and processes that turn these into actionable insights. Enterpret makes that possible ### 50. Enterpret finds the insights that slip through the cracks. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Enterpret?** Enterpret is a great tool for finding additional insights that are missed. Our internal teams are expected to surface feature requests, and as a result, there may be requests that are not submitted due to the time required to write up a requst. With Enterpret, it complements our process so we can sift through voice calls and other feedback sources to identify other customer's with the same request which allows us to better understand the need and quantify the impact. Furthermore, it can be used across a variety of teams like product marketing, customer success, and product. Additional features include being able to do trend analysis, natural language search, and integrations (Gong). My favorite thing about Enterpret is their team. They are extremely responsive, go out of their way to help so we can find value, and they develop quality products rapidly. **What do you dislike about Enterpret?** Enterpret is still early on in their journey. There isn't anything I dislike, but I do look forward to seeing their product grow and develop over time. Areas of improvement include building more integrations and blending their machine learning models with internal customer naming/taxonomy. In some cases, their AI builds a taxonomy that doesn't align with our internal structure which can increase the "noise to signal" ratio. **What problems is Enterpret solving and how is that benefiting you?** Enterpret is helping us identify a couple of things. In customer success specifically, it allows us to understand what are the most commonly requested features, understand the impact of feature requests that are not heavily reported through our internal process, and visualize feature request trends over a given time interval. - [View Enterpret pricing details and edition comparison](https://www.g2.com/products/enterpret-inc-enterpret/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+19%3A41%3A19+-0500&secure%5Bsession_id%5D=c884ee71-891b-412e-948f-c3e5913b145d&secure%5Btoken%5D=4723302fa22bfbb450a98d8f6c4f8c9c2328cade083faaf7ede4a4d121b3383e&format=llm_user) ## Enterpret Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Magento 2 Mobile App Builder](https://www.g2.com/products/webkul-magento-2-mobile-app-builder/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Enterpret Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Enterpret Alternatives - [Chattermill](https://www.g2.com/products/chattermill/reviews) - 4.4/5.0 (236 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)