Emburse Expense Enterprise (formerly Chrome River Expense) Reviews & Product Details

Our team has loved the imrpovements in automation, customization, and ease of use. We also love how easy it is to be an administrator with Expense. We have full control over configuration of everything - from UDAs, Workflow, Submit Compliance, and Export configurations. Review collected by and hosted on G2.com.

This isn't so much about Expense, but about the Emburse platform as a whole. We love the backend configurability for the Pre-Approval and Expense modules, but we wish we had the same functionality/ability for PO and Invoice. For PO/Invoice, we still have to submit tickets to Emburse for them to do the configuration on the backend. While they are quick/efficient to respond, it would still be nice to own that process on our side like we do with Pre-Approval and Expense. Review collected by and hosted on G2.com.

The automation of routing rules and state compliance items. Plus the ability of having so many items at the Admin fingertips to better facilitate our internal process as been very helpful. UPDATE on review 10/29/25 - it has been increasingly easier to incorporate enhancements that better serve our institution. Review collected by and hosted on G2.com.

Over the last 2 years there are global changes to the platform that are not conducive to higher ed which sometimes makes it difficult for our overall acceptance of the platform for future use. Review collected by and hosted on G2.com.

The intuitive interface makes it remarkably easy to capture receipts through the mobile app, automatically extracting key data points and eliminating manual entry headaches. Unlike competitors like Concur or Expensify, Chrome River's drag-and-drop functionality and configurable dashboard allow me to organize expenses exactly how I prefer, saving valuable time during my weekly submissions. The system's smart OCR technology is impressively accurate in reading receipts, while the automated policy compliance checks help prevent errors before submission. I particularly appreciate how the platform remembers frequent expenses and vendors, making recurring weekly submissions nearly effortless. The real-time currency conversion and integration with corporate credit cards further demonstrate how Chrome River truly understands and caters to end-users' needs, making it my preferred choice for expense management. Review collected by and hosted on G2.com.

While Chrome River Expense offers a robust and generally user-friendly expense management platform, it falls short in modern integration capabilities that could significantly enhance its efficiency. Despite its strong OCR capabilities and intuitive interface, the platform lacks seamless integrations with commonly used business services like Uber, Lyft, and food delivery apps, forcing users to manually input these frequent expenses. The absence of AI-powered predictive analytics and smart automation features means users still need to perform redundant steps in expense categorization and allocation, particularly for recurring expenses. For instance, implementing AI could automatically predict expense categories based on historical data, vendor recognition, and spending patterns, reducing the manual effort required in expense reporting. Additionally, real-time integration with popular business apps would eliminate the need for receipt uploads and manual entry altogether, streamlining the entire process. As competitors continue to advance their AI capabilities and third-party integrations, Chrome River needs to evolve in this direction to maintain its competitive edge in the expense management space. Review collected by and hosted on G2.com.

I've noticed that the overall speed and responsiveness have improved significantly compared to my earlier experiences. Submitting reports and uploading receipts now feels much faster, ad the platform is better at handling multiple attachments without lag. I also appreciate the recent interface updates, which make navigation smoother and less confusing. These changes save time and reduce frustration, especially when I'm submitting multiple reports in a single session.

Overall, the recent improvements have made Emburse Expense Enterprise a much more efficient and user-friendly platform, which is why I've raised my rating to a 9 out of 10. Review collected by and hosted on G2.com.

Although the system is much faster now, there are still times when the receipt scanning feature struggles to capture details accurately. This requires extra manual entry, which slows down the process. A more reliable auto-populate function for vendor names, dares, and amounts would be a big improvement. It would also help if the dashboard offered clearer tracking of where each report stands in the approval chain, so users don't have to email approvers for updates. Review collected by and hosted on G2.com.

I find that Emburse Expense Enterprise significantly enhances employee satisfaction when entering expense reports, which is a critical aspect for maintaining morale and efficiency within the team. I really appreciate the flexibility it offers to modify things on the fly, like adding tiles and creating warnings. This adaptability allows me to address and resolve issues internally as they arise, without needing extensive external support, which saves time and resources. This kind of in-system flexibility is incredibly valuable for efficiently handling unexpected problems and keeping the expense reporting process smooth and user-friendly. Review collected by and hosted on G2.com.

I find approving expense reports to be much harder due to the unavailability to itemize expenses, which creates accounting issues and leads to frustration among employees who do not know how to split expenses. It would be beneficial to have the ability to itemize expenses, as it doesn't alter the reimbursement amount but affects the expense coding. Additionally, it would be preferable to be able to add and remove receipts at the approver's level. Lastly, the option to turn off the required comments when Account Payable adjusts project descriptions would be a helpful improvement. Review collected by and hosted on G2.com.

I love that Chrome River takes the paper shuffle of our expense reimbursement process out of the equation. It's completely electronic from start to finish. Approvals flow through e-mail and are super-easy (just click the green "Accept" button!) for our attorneys and staff. This has ultimately shortened the time from expense report entry to reimbursement, resulting in happier employees.

Also, automated routing ensures that all appropriate approvals for the particular expense amount or type are obtained. It's a very sleek, sophisticated, yet simple to use system. I would recommend it to any organization looking to improve their expense reimbursement experience!

Chrome River offers annual conferences to update their customers of new features, best practices, what's coming, etc. I attended the conference in 2025 in Nashville and it was their best ever! Review collected by and hosted on G2.com.

Though Emburse has made great strides in reporting through their Emburse Analytics portal, I don't like that only one creator license is included with our subscription. We need to pay for additional licenses to create reports. And while the reports you can create are very flexible - you can report and filter on just about any field - you are only limited to 5000 records in the output file. So, I think Analytics has a little ways to go to be more useful. And I think Emburse should grant at least two creator licenses for each customer as part of the regular monthly subscription. Review collected by and hosted on G2.com.

First, it starts with the Employee Experience. After rolling out the new Mobile App, the highly improved OCR and AI features built in allows the receipt "management" aspect to quickly and accurately capture the receipts, allowing it to easily merge with the Credit Card transaction upon its arrival.

Then using the Emburse Analytics to not only manage things from the Administrator's point of view, but with thoughtful collaboration of various stakeholders thru out the company we have dashboards, reports, designed and scheduled for various positions to save them time and quickly answer their key information, help manage their assigned employees, and then make better business decisions. This has saved us numerous hours and more importantly removed the need for many "RFIs" Request For Information" coming to AP for that information. Review collected by and hosted on G2.com.

As you get more and more into the analytics, it would be nice to have a "DATE TIME STAMP" on the last update, so we know that the information has items updated up to a certain point. Right now it does update every 50-90 mins, is good, but there are times having REAL TIME vs NEAR TIME would be beneficial, but I still love the information. Review collected by and hosted on G2.com.

What I find most helpful about Emburse Expense Enterprise is that all of my P-Card purchases show up in one place and I have the ability to upload the receipts and match to my transactions. Review collected by and hosted on G2.com.

I like everything about Emburse Expense Enterprise formerly know as Chrome River. Review collected by and hosted on G2.com.

Emburse makes it easy to manage and approve employee expense reports. The platform is user-friendly and offers flexible approval options—you can review and approve expenses one at a time or all at once. This makes it simple to stay on top of reports without feeling overwhelmed. Overall, it’s an efficient tool that streamlines the expense management process and helps keep everything organized. Review collected by and hosted on G2.com.

When printing an expense report, the approval history is not visible. It would be helpful to include that information in the print view for better documentation and transparency. Review collected by and hosted on G2.com.

I like that the corporate credit card charges can be auto imported. I also like you can use prior invoices. I also like that you can create and modify reports in the Analytics section. Review collected by and hosted on G2.com.

You cannot upload excel, work or email format files which has led to additional time it takes to add attachments. The process to create an expense report and invoice, and to upload documents is very slow. The invoice and expense platforms do not offer the same search functions. The images are blurry. Emburse is useful more for expenses and travel tracking, not for invoice creation. You must open a help desk ticket for every question or issue you have. Review collected by and hosted on G2.com.