Emburse Expense Enterprise (formerly Chrome River Expense) Reviews & Product Details

I like how they have updated the main page to make it even more simple to navigate. The site continues to get expense refunds back quickly. They also made customer service easier to contact and they have continued to help me. I was recently locked out of my account and they got back to me almost instantly and fixed the problem. I have also noticed that they have helped organize the funding sources that I use and I no longer have to manually input the numbers, which is very nice. Review collected by and hosted on G2.com.

While it is still very easy to use and organized, some of the more complicated receipts are hard to input. Also, there have been a few times the website has crashed while I am in the middle of implementing a reimbursement, and my progress was not recovered an dI had to start again. These would be some minor fixes. Review collected by and hosted on G2.com.

The most helpful aspect of Emburse Expense has to be the easy-to-use categorization features, that enable you to easily identify areas of expenses incurred, document them quickly, and see your overall expense report immediately, as you build it. The UI is extremely easy to use and intuitive, even for first time users, and the time it takes to document a full expense report is definitely reduced from previous expense reporting tools that we've had. Review collected by and hosted on G2.com.

Although handled on an organization-by-organization basis, the categorization options can often seem to roll over each other and without clear examples or documented rules for each category, selecting the right one can cause a negative experience. Additional time should be dedicated to setting up categories with easy-to-understand rules and guides. Review collected by and hosted on G2.com.

The features have really been sped up to make the transactions move faster and money settle quicker. Review collected by and hosted on G2.com.

Still agree that reporting needs to be enhanced. There should be a tool online that produces really good analytics and metrics in a dashboard bug I can’t seem to find this. Review collected by and hosted on G2.com.

Upside is that it stores the information easily and the coding process of clicking codes and allocating them is very simplistic. I like the icons and the ease of the fields to select to enter the information. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. Review collected by and hosted on G2.com.

It's cumbersome sometimes to switch from one expense report to another, or including fledgling receipts that are not inserted into one of the draft reports already. I found it difficult to back out of a report, and then attach a un allocated receipt and then include it into a report. Review collected by and hosted on G2.com.

Our team has loved the imrpovements in automation, customization, and ease of use. We also love how easy it is to be an administrator with Expense. We have full control over configuration of everything - from UDAs, Workflow, Submit Compliance, and Export configurations. Review collected by and hosted on G2.com.

This isn't so much about Expense, but about the Emburse platform as a whole. We love the backend configurability for the Pre-Approval and Expense modules, but we wish we had the same functionality/ability for PO and Invoice. For PO/Invoice, we still have to submit tickets to Emburse for them to do the configuration on the backend. While they are quick/efficient to respond, it would still be nice to own that process on our side like we do with Pre-Approval and Expense. Review collected by and hosted on G2.com.

The automation of routing rules and state compliance items. Plus the ability of having so many items at the Admin fingertips to better facilitate our internal process as been very helpful. UPDATE on review 10/29/25 - it has been increasingly easier to incorporate enhancements that better serve our institution. Review collected by and hosted on G2.com.

Over the last 2 years there are global changes to the platform that are not conducive to higher ed which sometimes makes it difficult for our overall acceptance of the platform for future use. Review collected by and hosted on G2.com.

The intuitive interface makes it remarkably easy to capture receipts through the mobile app, automatically extracting key data points and eliminating manual entry headaches. Unlike competitors like Concur or Expensify, Chrome River's drag-and-drop functionality and configurable dashboard allow me to organize expenses exactly how I prefer, saving valuable time during my weekly submissions. The system's smart OCR technology is impressively accurate in reading receipts, while the automated policy compliance checks help prevent errors before submission. I particularly appreciate how the platform remembers frequent expenses and vendors, making recurring weekly submissions nearly effortless. The real-time currency conversion and integration with corporate credit cards further demonstrate how Chrome River truly understands and caters to end-users' needs, making it my preferred choice for expense management. Review collected by and hosted on G2.com.

While Chrome River Expense offers a robust and generally user-friendly expense management platform, it falls short in modern integration capabilities that could significantly enhance its efficiency. Despite its strong OCR capabilities and intuitive interface, the platform lacks seamless integrations with commonly used business services like Uber, Lyft, and food delivery apps, forcing users to manually input these frequent expenses. The absence of AI-powered predictive analytics and smart automation features means users still need to perform redundant steps in expense categorization and allocation, particularly for recurring expenses. For instance, implementing AI could automatically predict expense categories based on historical data, vendor recognition, and spending patterns, reducing the manual effort required in expense reporting. Additionally, real-time integration with popular business apps would eliminate the need for receipt uploads and manual entry altogether, streamlining the entire process. As competitors continue to advance their AI capabilities and third-party integrations, Chrome River needs to evolve in this direction to maintain its competitive edge in the expense management space. Review collected by and hosted on G2.com.

I've noticed that the overall speed and responsiveness have improved significantly compared to my earlier experiences. Submitting reports and uploading receipts now feels much faster, ad the platform is better at handling multiple attachments without lag. I also appreciate the recent interface updates, which make navigation smoother and less confusing. These changes save time and reduce frustration, especially when I'm submitting multiple reports in a single session.

Overall, the recent improvements have made Emburse Expense Enterprise a much more efficient and user-friendly platform, which is why I've raised my rating to a 9 out of 10. Review collected by and hosted on G2.com.

Although the system is much faster now, there are still times when the receipt scanning feature struggles to capture details accurately. This requires extra manual entry, which slows down the process. A more reliable auto-populate function for vendor names, dares, and amounts would be a big improvement. It would also help if the dashboard offered clearer tracking of where each report stands in the approval chain, so users don't have to email approvers for updates. Review collected by and hosted on G2.com.

The upsides of using it are the email notifications reminding you to submit expenses. I like that tiles are easy to navigate and are named in ways that are easy to understand - just wish there were more of them for more diverse areas of products and services. Review collected by and hosted on G2.com.

There need to be more tiles - we need more specific options as well as more broad buckets that we can use for multiple expenses and then specify the details in the notes section. Similarly, we need the mobile app to improve tremendously. The mobile app doesn't let you see the expense needed until you go to create one - the process should work in reverse. Let me see the charges needed and then I can create a report from there. The mobile app is horribly designed and virtually unusable. The computer app is preferable and better - although that one needs to be adjusted as well - it should be easier to go back and edit expenses or see what I have input in the past. Sometimes it takes cumbersome navigating and multiple clicks until I can even see whether it was direct, indirect, or field. Review collected by and hosted on G2.com.

I find that Emburse Expense Enterprise significantly enhances employee satisfaction when entering expense reports, which is a critical aspect for maintaining morale and efficiency within the team. I really appreciate the flexibility it offers to modify things on the fly, like adding tiles and creating warnings. This adaptability allows me to address and resolve issues internally as they arise, without needing extensive external support, which saves time and resources. This kind of in-system flexibility is incredibly valuable for efficiently handling unexpected problems and keeping the expense reporting process smooth and user-friendly. Review collected by and hosted on G2.com.

I find approving expense reports to be much harder due to the unavailability to itemize expenses, which creates accounting issues and leads to frustration among employees who do not know how to split expenses. It would be beneficial to have the ability to itemize expenses, as it doesn't alter the reimbursement amount but affects the expense coding. Additionally, it would be preferable to be able to add and remove receipts at the approver's level. Lastly, the option to turn off the required comments when Account Payable adjusts project descriptions would be a helpful improvement. Review collected by and hosted on G2.com.