Emburse Expense Enterprise (formerly Chrome River Expense) Reviews & Product Details

Emburse Expense Enterprise is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. We deliver the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. Expense serves complex, global enterprise organizations.

Product Website

Seller

Emburse

Discussions

Emburse Expense Enterprise (formerly Chrome River Expense) Community

Languages Supported

Bulgarian, Czech, German, Greek, English, Estonian, French, Croatian, Hungarian, Armenian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Ukrainian, Chinese (Simplified)

Overview by

Kendall Alderson

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Emburse Expense Enterprise (formerly Chrome River Expense) Integrations

(5)

Verified by Emburse Expense Enterprise (formerly Chrome River Expense)

Emburse Expense Enterprise (formerly Chrome River Expense) Media

Emburse Expense Enterprise (formerly Chrome River Expense) Demo - Emburse Chrome River App

Receipt Upload through the Emburse Chrome River app

Emburse Expense Enterprise (formerly Chrome River Expense) Demo - Expense Report

Receipt attached through 'Snap & Send'

Expense icons

Taxi receipt automatically submitted from Uber

Entered expenses

Official Downloads

(5)

edit

Modernize Your Expense Management Process

Checklist: 4 Things to Know Before You Buy a Spend Optimization Platform

Hinshaw & Culbertson LLP Case Study

G2 reviews are authentic and verified.

Here's how.

Taylor S.

Student

Mid-Market (51-1000 emp.)

11/7/2023

"Emburse Chrome River Expense is consistent and remains easy to use"

5/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I like how they have updated the main page to make it even more simple to navigate. The site continues to get expense refunds back quickly. They also made customer service easier to contact and they have continued to help me. I was recently locked out of my account and they got back to me almost instantly and fixed the problem. I have also noticed that they have helped organize the funding sources that I use and I no longer have to manually input the numbers, which is very nice. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

While it is still very easy to use and organized, some of the more complicated receipts are hard to input. Also, there have been a few times the website has crashed while I am in the middle of implementing a reimbursement, and my progress was not recovered an dI had to start again. These would be some minor fixes. Review collected by and hosted on G2.com.

John E.

Agile Coach

Enterprise (> 1000 emp.)

1/6/2026

"Big Step Up in Expense Tracking and Reporting"

5/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The most helpful aspect of Emburse Expense has to be the easy-to-use categorization features, that enable you to easily identify areas of expenses incurred, document them quickly, and see your overall expense report immediately, as you build it. The UI is extremely easy to use and intuitive, even for first time users, and the time it takes to document a full expense report is definitely reduced from previous expense reporting tools that we've had. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Although handled on an organization-by-organization basis, the categorization options can often seem to roll over each other and without clear examples or documented rules for each category, selecting the right one can cause a negative experience. Additional time should be dedicated to setting up categories with easy-to-understand rules and guides. Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

Previous expense tracking tools we used acted more like spreadsheets and outlined, line by line, whatever you entered. They offered selections for things like expense categories, dates, etc. but they did not contain the easy-to-use UI of Emburse Expense, and they also did not offer the incredibly easy-to-upload receipt tracking feature. All in all, using Emburse Expense has saved me significant amounts of time and increased my accuracy with regard to completing reports timely. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/6/2023

"Emburse Expense has streamlined our T&E Process"

5/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The automation. Prior to Emburse Expense (formerly Chrome River) our T&E process was very manual - Emburse brought our T&E process into the 21st century, allowing the process to become highly automated, thereby reducing pain points and making it easy to use. Customer Support has been great - they have been attentive to any issues we've encountered, and our initial implementation process was thorough and relatively painless. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

The mobile app was slow at times , but Emburse has made improvements, making the app more user friendly for all types of expenses. Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

Emburse Expense has removed a lot of the manual processes that used to exist in our T&E system. From the user, all the way through the approval process and payment, Emburse has tremendously improved the efficiency of our T&E process from start to finish. Gone are the days of paper expense reports and baskets of support. Emburse has streamlined everything, and the OCR makes capturing the data simple. Review collected by and hosted on G2.com.

Peter T.

Accounts Payable Lead and Staff Accountant

Enterprise (> 1000 emp.)

7/31/2023

"Emburse handles much of our needs with process automation for A/P"

3/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Unhappy with the system stability. I am an Admin for our portal but once or twice a year my access to Emburse Analytics is removed. I am also unable to access the support team and need to reach out to my account representative in order to get my access restored. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

The OCR has improved some but the lack of AI elements to help with coding for our people would still be appreciated. Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

Love having a product that our people can use from everywhere and provides us with a place to digitally store our corporate credit card receipts. The digital document trail and approval audit tracking helps speed financial statement audits and makes accessing support documents much easier. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

10/14/2021

"Fast and Intuitive"

4/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The features have really been sped up to make the transactions move faster and money settle quicker. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Still agree that reporting needs to be enhanced. There should be a tool online that produces really good analytics and metrics in a dashboard bug I can’t seem to find this. Review collected by and hosted on G2.com.

Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):

The initial setup is the most crucial feature of onboarding to ChromeRiver. All of the Entity feeds have to be set up and also proper connection to a firm's Accounts Payable system can be intensive. Also, the compliance business rules are critical for ensuring speed and ease of use by the users. Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

We are solving the ease of making the easiest possible user experience for our associates and easily attaching receipts to expense line items and submitting reports. The tracking button also is a huge benefit that can provide guidance for us, as system admins, to reach out to associates who have questions. Review collected by and hosted on G2.com.

Verified User in Construction

2/17/2026

"It's the easiest way to code expenses than anything else I've used in 20 years."

5/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Upside is that it stores the information easily and the coding process of clicking codes and allocating them is very simplistic. I like the icons and the ease of the fields to select to enter the information. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

It's cumbersome sometimes to switch from one expense report to another, or including fledgling receipts that are not inserted into one of the draft reports already. I found it difficult to back out of a report, and then attach a un allocated receipt and then include it into a report. Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

Solves the ease of coding expenses which is always a hard thing to make the time to do. It's also easy to do on PC or on the phone app. having the ability to do either one is quite handy. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. Review collected by and hosted on G2.com.

Jordan K.

Director of Finance/Controller

Mid-Market (51-1000 emp.)

11/21/2024

"Robust and Dynamic Expense Management System"

4.5/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Our team has loved the imrpovements in automation, customization, and ease of use. We also love how easy it is to be an administrator with Expense. We have full control over configuration of everything - from UDAs, Workflow, Submit Compliance, and Export configurations. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

This isn't so much about Expense, but about the Emburse platform as a whole. We love the backend configurability for the Pre-Approval and Expense modules, but we wish we had the same functionality/ability for PO and Invoice. For PO/Invoice, we still have to submit tickets to Emburse for them to do the configuration on the backend. While they are quick/efficient to respond, it would still be nice to own that process on our side like we do with Pre-Approval and Expense. Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

We utilize Chrome River for PO and Invoice processing, so including Expense managment (both Pre-Approval and Expense modules) has simplified our end-user experience by having everything in one palce for our staff to handle their financial responsibilities. We also leverage Emburse's virtual credit card program (Emburse vPay), which natively works with the Expense Management platform, making it a seemless and efficient process. Review collected by and hosted on G2.com.

Catherine M.

Accountant and Travel Administrator

Mid-Market (51-1000 emp.)

6/14/2017

"Chrome River - Emburse Automated Expense Management"

4/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The automation of routing rules and state compliance items. Plus the ability of having so many items at the Admin fingertips to better facilitate our internal process as been very helpful. UPDATE on review 10/29/25 - it has been increasingly easier to incorporate enhancements that better serve our institution. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Over the last 2 years there are global changes to the platform that are not conducive to higher ed which sometimes makes it difficult for our overall acceptance of the platform for future use. Review collected by and hosted on G2.com.

Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):

Be sure to know what your constituents need to get their jobs done. Include multiple departments and users into a User Group to create ideas and strategies. Biggest question to ask yourself - "what are you doing to yourselves that truly isn't necessary and complicates your process". Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

Time reduction in paper-flow; automated approvals and elimination of paper. Recently during the COVID19 pandemic, we have been able to capture all expense related to COVID through the exceptional reporting based on our additions of Activity Codes within the platform to track the items. Easy expense category add on. UPDATE 10/29/25 - Emburse assisted our need to incorporate Non-travel into our already successful Travel platform which had a major impact across our campus for consistency and user ease. Review collected by and hosted on G2.com.

Vaibhav P.

Business Finance Consultant

Enterprise (> 1000 emp.)

9/12/2023

"Best Application for multiple things - expenses"

4/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The application feels more smooth compared to earlier. Expense creation and submission is quick, and attaching receipts is very easy. I also like that the approval flow is clear and we can easily track the report status. Overall it has become more user-friendly and convenient for daily use. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Sometimes the system becomes slow while opening or reviewing expense reports, especially during approvals. There are occasional loading delays which affect the experience. Performance and speed can be improved further to make the process smoother. A faster search for past reports would also help. Review collected by and hosted on G2.com.

Carolina G.

Sr Marketing Manager

Enterprise (> 1000 emp.)

9/18/2025

"Easy to use and friendly interface"

4.5/5

What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The intuitive interface makes it remarkably easy to capture receipts through the mobile app, automatically extracting key data points and eliminating manual entry headaches. Unlike competitors like Concur or Expensify, Chrome River's drag-and-drop functionality and configurable dashboard allow me to organize expenses exactly how I prefer, saving valuable time during my weekly submissions. The system's smart OCR technology is impressively accurate in reading receipts, while the automated policy compliance checks help prevent errors before submission. I particularly appreciate how the platform remembers frequent expenses and vendors, making recurring weekly submissions nearly effortless. The real-time currency conversion and integration with corporate credit cards further demonstrate how Chrome River truly understands and caters to end-users' needs, making it my preferred choice for expense management. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

While Chrome River Expense offers a robust and generally user-friendly expense management platform, it falls short in modern integration capabilities that could significantly enhance its efficiency. Despite its strong OCR capabilities and intuitive interface, the platform lacks seamless integrations with commonly used business services like Uber, Lyft, and food delivery apps, forcing users to manually input these frequent expenses. The absence of AI-powered predictive analytics and smart automation features means users still need to perform redundant steps in expense categorization and allocation, particularly for recurring expenses. For instance, implementing AI could automatically predict expense categories based on historical data, vendor recognition, and spending patterns, reducing the manual effort required in expense reporting. Additionally, real-time integration with popular business apps would eliminate the need for receipt uploads and manual entry altogether, streamlining the entire process. As competitors continue to advance their AI capabilities and third-party integrations, Chrome River needs to evolve in this direction to maintain its competitive edge in the expense management space. Review collected by and hosted on G2.com.

What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?

Chrome River Expense has revolutionized my expense management workflow by eliminating the tedious manual processes I previously faced with spreadsheets and paper receipts. As a frequent business traveler, the platform helps me efficiently track and submit all my expenses, from hotel stays to client meals, directly through their mobile app while on the go. The system's automated receipt capture and storage has eliminated the stress of losing important receipts, while its built-in compliance rules ensure I'm always within company policy before submission. The platform's ability to handle multiple currencies and automatically calculate exchange rates has been invaluable for international expenses, saving me significant time in calculations and conversions. Additionally, Chrome River's approval workflow provides clear visibility into the status of my expense reports, and the automated routing to appropriate approvers has drastically reduced reimbursement times. The dashboard's spend analytics also helps me better understand my expense patterns and maintain better budget control, making it an indispensable tool for my business expense management needs. Review collected by and hosted on G2.com.