Elastic Suite Reviews & Product Details

First and foremost, the team at Elastic Suite has been fantastic. From developers like Salla, to our account manager Cassie, we consistently feel that we are being heard & our needs are addressed. The platform itself works great for our business needs, as it is able to handle large amounts of data that are rapidly changing well & the team is consistently introducing new features that keep the site moving in the right directions. Campaigns have also been a great tool for us to share new programs with our customers. Review collected by and hosted on G2.com.

From time to time, we will run into data-related or server issues where imports can get caught up & prevent changes from being loaded to the site, but the team is usually quick to address those issues. Review collected by and hosted on G2.com.

End Users: Ease of site navigation, UX experience is amazing - almost feels like a small branded microsite. I feel like you could use the site without any training, it's very intuitive! Great reporting to give external sales reps visibility to their sales.

Internal Users: We are doing an upgrade from PlumRiver to Elastic Suite and UX it's self is 100X better. It's super easy to integrate, the team is amazing to work with. I love that there is an extensive self-serve knowledge base and support team at our finger tips. Not to mention very responsive internal contacts as well! Review collected by and hosted on G2.com.

So far I don't have many complaints about Elastic Suite - still learning all of the different tools that it has to offer. Review collected by and hosted on G2.com.

I am primarily using Elastic's collection tool. This tool is awesome and highly customizable. Elastic has a default template but you can also pay to create custom templates (for a reasonable fee). Not only does this GREATLY simplify the creation and accuracy of seasonal sales tools, but it also empowers reps to easily create assortments that are more curated to their individual needs. A very cool and powerful tool.

I've also been very impressed with their customer support folk. Gina in particular has been an amazing resource. She is very communicative, knowledgable, and realistic in all requests. When we had a particularly messy ask, she was instrumental in making it happen. I am very grateful to work with her! Review collected by and hosted on G2.com.

The issue I encounter the most is that because Elastic's primary function is a selling, you are constrained by pricing. This makes a lot of sense, but as the collections tool has become so popular, our reps would like to be able to use the tool for early sell in assortments. This is often before we have pricing available, so we are not able to add these products to Elastic unless we essentially create fake pricing. This has become extra challenging as all of the US tariffs this year have made locking pricing much more challenging for our business.

Again, it makes sense for their platforms priority, but it would be awesome if they found a way to "lock" a product so it could not be sold but was still available in their collections tool. Review collected by and hosted on G2.com.

Elastic Suite has been a game-changer for our team. One of the biggest advantages is its ease of use—both for our internal team, sales reps and our retail partners. Many of them are already familiar with the platform from due to it wide adoption, which makes getting customers and reps onboard seamless and intuitive.

The platform offers a wide range of self-serve tools that empower customers to manage their own needs—from order entry and tracking to checking ATS inventory and reviewing order history. This not only improves efficiency but also helps us get orders processed and shipped faster.

Another standout is the customer service from the Elastic team. They’ve been consistently responsive, proactive, and solution-oriented, often coming to us with ideas to improve our workflows before we even ask.

Overall, Elastic Suite has helped streamline our B2B operations and made the ordering experience smoother for everyone involved. Review collected by and hosted on G2.com.

The only dislike I can think of is that the administration side can be a little clunky and it can be difficult to set up sales programs. There are discrepancy in field names and export available can make running audits complicated. Review collected by and hosted on G2.com.

FYI, most of the brands that we represent use Elastic.

Elastic stands out as a remarkably intuitive and seamlessly navigable software solution. Its design inherently promotes a smooth user experience, allowing for efficient operation from the outset.

The platform appears to be engineered to maximize operational efficiency, aligning directly with the strategic objectives of businesses, regardless of their scale or budget. This inherent adaptability makes Elastic B2B a compelling choice for both emerging smaller brands and established, larger enterprises with more substantial resources. Its capacity to cater to diverse business needs underscores its versatility and potential for broad adoption. Review collected by and hosted on G2.com.

As an early adopter, our experience with Elastic B2B has highlighted the responsiveness of its development team. An initial point of frustration was the absence of a "copy" feature for size runs, a critical functionality for our operations. However, upon direct communication with the founder, this valuable feature was swiftly integrated within a few months, demonstrating a commendable commitment to user feedback and continuous improvement.

Currently, one area where the software could still enhance its utility is in the email functionality for buyers. Specifically, the inability to add an email address outside the system's pre-defined contacts, coupled with the lack of a confirmation for sent emails, presents a challenge, particularly in industries with high personnel turnover. While this aspect may have been recently updated, its current perceived limitation impacts workflow efficiency. Review collected by and hosted on G2.com.

Switching to Elastic B2B has been a game-changer for our team. It’s helped us organize our business in a way that feels more streamlined and intentional. Our wholesale process is now far more structured, and we’ve seen a clear increase in preorders thanks to better planning tools.

The platform gives our customers improved visibility into inventory and availability, which has made their buying experience much smoother. It also offers a variety of user-friendly features that our customers really appreciate.

We use Elastic every day and honestly don’t miss our old platform at all. It’s become an essential part of how we operate and grow our business.

Highly recommend! Review collected by and hosted on G2.com.

That said, there are a few areas where we’d love to see improvements. Accessing invoices could be more intuitive, especially for customers. The interface on phones and tablets isn’t as smooth as it is on desktop, which can make it harder to work on the go. Also, setting up sales programs or one-time discounts still requires a manual process, which could be more efficient if automated. Review collected by and hosted on G2.com.

Prior to adopting Elastic, our order placement process was highly manual, time-consuming, and prone to errors. Real-time ordering was a challenge, as inventory levels could change by the minute. With Elastic, customers can now log in to their accounts and create orders from curated catalogs tailored to their needs, complete with real-time product availability. Immediate order confirmations provide peace of mind, while the seamless integration with our ERP systems ensures accurate order entry and eliminates the need for manual processing. Review collected by and hosted on G2.com.

Being completely transparent, it’s difficult to identify any negatives when it comes to Elastic. Whenever we’ve encountered a challenge, the Elastic team has been quick to provide effective solutions and enhancements. If a feature doesn’t yet exist, they are highly collaborative, working closely with our development team to explore and implement viable solutions. Review collected by and hosted on G2.com.

Elastic Suite has become the backbone of our wholesale operations, offering a seamless experience for both our sales reps and buyers to browse and place orders year-round. The platform's user interface is clean, intuitive, and mirrors a direct-to-consumer shopping experience—making adoption effortless on both the front and back end.

From an admin perspective, the platform is highly intuitive and easy to manage. The support we've received from the Elastic team—from our Account Manager to the technical and integrations teams—has been exceptional. They're responsive, knowledgeable, and consistently helpful, whether it's addressing minor questions or collaborating on enhancement requests.

Overall, Elastic Suite stands out as a top-tier B2B wholesale platform, combining strong UX with reliable support and functionality. Review collected by and hosted on G2.com.

Compared to other wholesale B2B platforms there aren't any downsides about Elastic. Review collected by and hosted on G2.com.

Having a team to work through the needs for or account and to even ask questions has been so helpful. I feel the system is user friendly and I have been able to trouble shoot a lot on my own with the resources provided. Review collected by and hosted on G2.com.

My biggest thing is the our system compatibility with Elastic, but knowing it is our ERP and not always Elastic. Review collected by and hosted on G2.com.

The customer service! They are always available to help. We absolutely love our account manager Gina - she is always on top of it and genuinely cares for our success.

Additionally the ease of use. New customers are always able to easily understand and place orders. Review collected by and hosted on G2.com.

Occasionally the site can be glitchy but the customer service team is always on it right away. Review collected by and hosted on G2.com.