--- title: Elastic Suite Reviews meta_title: 'Elastic Suite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how Elastic Suite works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 39 scale: '5' date_modified: '2026-06-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Elastic Suite Reviews **Vendor:** Elastic Suite **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 39 ## About Elastic Suite Elastic Suite is a leading B2B ecommerce platform that empowers brands to digitally transform their wholesale buying experience. Designed for enterprise scalability, Elastic Suite provides a centralized, cloud-based solution that replaces traditional sales tools and paper-based catalogs with a fully digital, data-driven approach to product merchandising, order management, and retailer collaboration. With Elastic Suite, brands create interactive digital product catalogs and custom line planning experiences that allow retail buyers and sales teams to visualize assortments, plan purchases, and place orders seamlessly in one platform. Key capabilities include: • Real-time inventory visibility and personalized pricing • Interactive, shoppable digital catalogs and custom line sheets • Centralized order management and easy order placement • B2B sales enablement tools for strategic planning and seasonal buys • Intuitive UX for both sales teams and retail buyers The platform integrates directly with existing ERP, PIM, and CRM systems, ensuring clean data synchronization and eliminating manual order entry and spreadsheet dependency. With advanced B2B analytics, Elastic Suite delivers actionable insights into: • Sales performance and customer buying behavior • Product demand trends to improve forecasting • Inventory optimization and sell-through analysis • Assortment planning across sales channels Global brands trust Elastic Suite in the outdoor, apparel, footwear, sporting goods, and consumer goods industries. It enables sales teams to enhance productivity, reduce operational friction, and build more profitable relationships with their retail partners. Additional benefits include: • Consistent brand presentation across global markets • Automated workflows that reduce order errors and manual touch points • Buyer-facing tools that showcase curated assortments and purchase history • Multi-language and multi-currency support for international teams • Cloud-based infrastructure with fast on-boarding and minimal IT burden Elastic Suite also supports sustainability goals by eliminating printed catalogs and streamlining logistics operations. By modernizing the wholesale channel with a flexible interface and powerful back-end integration, Elastic Suite helps brands scale efficiently, drive revenue growth, and deliver a superior B2B commerce experience. ## Elastic Suite Pros & Cons **What users like:** - Users love Elastic Suite's **ease of use** , appreciating its simple layout and intuitive design for inventory management. (25 reviews) - Users praise Elastic Suite for its **exceptional customer service** , with support teams being knowledgeable and highly responsive. (12 reviews) - Users highlight the **exceptional customer support** from Elastic Suite, praising their responsiveness and knowledgeable assistance. (10 reviews) - Users praise Elastic Suite for its **ease of use** , enhancing order management and customer support efficiency. (7 reviews) - Users praise the **intuitive ease of use** of Elastic Suite, highlighting excellent support and robust functionality. (5 reviews) - Customer Satisfaction (4 reviews) - Navigation Ease (4 reviews) - Users love how **process simplification** in Elastic Suite enhances order accuracy and streamlines the entire sales experience. (4 reviews) - Users appreciate the **reliability** of Elastic Suite, noting its consistent performance and exceptional customer support. (4 reviews) - Customizability (3 reviews) **What users dislike:** - Users face **data management issues** with Elastic Suite, struggling with pricing constraints and complicated administration processes. (4 reviews) - Users find **integration issues** challenging, often requiring external support and leading to confusion and bugs. (4 reviews) - Users face **inefficient search** challenges across different catalogs, complicating their ability to find products quickly. (3 reviews) - Users desire more **customization options** in Elastic Suite to better meet their individual needs and preferences. (3 reviews) - Users find the **administration clunky** and difficulty in setup hampers their overall experience with Elastic Suite. (3 reviews) - Users find the **catalog creation process time-consuming** , impacting their workflow and efficiency with Elastic Suite. (3 reviews) - Users find the **complex setup** of Elastic Suite challenging, creating difficulties in integration and program administration. (2 reviews) - Users experience **confusion due to bugs and integration challenges** that hinder efficiency and comfort with Elastic Suite. (2 reviews) - Data Management (2 reviews) - Limited Features (2 reviews) ## Elastic Suite Reviews ### 1. Intuitive, Quick and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sara H. | Independent Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Elastic Suite?** I love that elastic is intuitive to myself and to our retailers. Our retailers are comfortable using the site to check inventory and place both asap and preseason orders. I appreciate the white board function to help retailers build assortments and I love how quickly I can place an asap order for my retailers. **What do you dislike about Elastic Suite?** I wish there were less "orders" options. Orders, Order History and Orders Report feels a little excessive and I forget which one I need to go in to see past orders. **What problems is Elastic Suite solving and how is that benefiting you?** The biggest benefit is that my retailers can log into the site to check inventory and place orders on their own. I might be traveling or in meetings and can't get to their email or phone call right away. ### 2. Best B2B Platform with Outstanding Whiteboard and Order Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Sara G. | Principal Sales Representative of an Agency, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Elastic Suite?** This is the best B2B platform I've used—it's a favorite among all our accounts. The whiteboard feature is especially impressive for building suggested orders, and when an account creates a whiteboard during a preview, it's simple to add it to Elastic and share it back with them. This has really helped boost our order values, and all the necessary information is readily available. Another feature I really appreciate is the ability to look up an order and quickly find the tracking information. **What do you dislike about Elastic Suite?** One thing I don't like about Elastic Suite is that not all of the brands I work with are using it. **What problems is Elastic Suite solving and how is that benefiting you?** Ease of order entry, searching for order history, product availability. ### 3. The Best Solution For Our Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Justin L. | Channel Sales Operations Manager – B2B, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Elastic Suite?** First and foremost, the team at Elastic Suite has been fantastic. From developers like Salla, to our account manager Cassie, we consistently feel that we are being heard & our needs are addressed. The platform itself works great for our business needs, as it is able to handle large amounts of data that are rapidly changing well & the team is consistently introducing new features that keep the site moving in the right directions. Campaigns have also been a great tool for us to share new programs with our customers. **What do you dislike about Elastic Suite?** From time to time, we will run into data-related or server issues where imports can get caught up & prevent changes from being loaded to the site, but the team is usually quick to address those issues. **What problems is Elastic Suite solving and how is that benefiting you?** Communicating our new releases & available inventory to customers, and providing a quick order tool for accounts that sales reps don't usually have the time to go see. ### 4. Enterprise Applications Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Molly P. | Analyst, Enterprise Applications, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Elastic Suite?** End Users: Ease of site navigation, UX experience is amazing - almost feels like a small branded microsite. I feel like you could use the site without any training, it's very intuitive! Great reporting to give external sales reps visibility to their sales. Internal Users: We are doing an upgrade from PlumRiver to Elastic Suite and UX it's self is 100X better. It's super easy to integrate, the team is amazing to work with. I love that there is an extensive self-serve knowledge base and support team at our finger tips. Not to mention very responsive internal contacts as well! **What do you dislike about Elastic Suite?** So far I don't have many complaints about Elastic Suite - still learning all of the different tools that it has to offer. **What problems is Elastic Suite solving and how is that benefiting you?** By enforcing our sales reps to use B2B for order entry, pulling invoices and checking tracking it gives our customer service team time back to work on other pressing issues. ### 5. Great platform for streamlined catalog creation **Rating:** 4.5/5.0 stars **Reviewed by:** Madisen Q. | Digital Asset Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Elastic Suite?** I am primarily using Elastic's collection tool. This tool is awesome and highly customizable. Elastic has a default template but you can also pay to create custom templates (for a reasonable fee). Not only does this GREATLY simplify the creation and accuracy of seasonal sales tools, but it also empowers reps to easily create assortments that are more curated to their individual needs. A very cool and powerful tool. I've also been very impressed with their customer support folk. Gina in particular has been an amazing resource. She is very communicative, knowledgable, and realistic in all requests. When we had a particularly messy ask, she was instrumental in making it happen. I am very grateful to work with her! **What do you dislike about Elastic Suite?** The issue I encounter the most is that because Elastic's primary function is a selling, you are constrained by pricing. This makes a lot of sense, but as the collections tool has become so popular, our reps would like to be able to use the tool for early sell in assortments. This is often before we have pricing available, so we are not able to add these products to Elastic unless we essentially create fake pricing. This has become extra challenging as all of the US tariffs this year have made locking pricing much more challenging for our business. Again, it makes sense for their platforms priority, but it would be awesome if they found a way to "lock" a product so it could not be sold but was still available in their collections tool. **What problems is Elastic Suite solving and how is that benefiting you?** It has created a much more streamlined way to create catalog exports focused on product. This also improves the accuracy of our catalogs as they are maintained via automated sources now (rather than indesign files) ### 6. Great B2B **Rating:** 4.5/5.0 stars **Reviewed by:** Chris E. | Sales Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Elastic Suite?** Elastic Suite has been a game-changer for our team. One of the biggest advantages is its ease of use—both for our internal team, sales reps and our retail partners. Many of them are already familiar with the platform from due to it wide adoption, which makes getting customers and reps onboard seamless and intuitive. The platform offers a wide range of self-serve tools that empower customers to manage their own needs—from order entry and tracking to checking ATS inventory and reviewing order history. This not only improves efficiency but also helps us get orders processed and shipped faster. Another standout is the customer service from the Elastic team. They’ve been consistently responsive, proactive, and solution-oriented, often coming to us with ideas to improve our workflows before we even ask. Overall, Elastic Suite has helped streamline our B2B operations and made the ordering experience smoother for everyone involved. **What do you dislike about Elastic Suite?** The only dislike I can think of is that the administration side can be a little clunky and it can be difficult to set up sales programs. There are discrepancy in field names and export available can make running audits complicated. **What problems is Elastic Suite solving and how is that benefiting you?** The platform offers a wide range of self-serve tools that empower customers to manage their own needs—from order entry and tracking to checking ATS inventory and reviewing order history. This not only improves efficiency but also helps us get orders processed and shipped faster. This helps reduce touchpoints between dealer services team, sales reps, and retail partners. ### 7. Finally A B2B Platform That Works and Evolves **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce G. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** FYI, most of the brands that we represent use Elastic. Elastic stands out as a remarkably intuitive and seamlessly navigable software solution. Its design inherently promotes a smooth user experience, allowing for efficient operation from the outset. The platform appears to be engineered to maximize operational efficiency, aligning directly with the strategic objectives of businesses, regardless of their scale or budget. This inherent adaptability makes Elastic B2B a compelling choice for both emerging smaller brands and established, larger enterprises with more substantial resources. Its capacity to cater to diverse business needs underscores its versatility and potential for broad adoption. **What do you dislike about Elastic Suite?** As an early adopter, our experience with Elastic B2B has highlighted the responsiveness of its development team. An initial point of frustration was the absence of a "copy" feature for size runs, a critical functionality for our operations. However, upon direct communication with the founder, this valuable feature was swiftly integrated within a few months, demonstrating a commendable commitment to user feedback and continuous improvement. Currently, one area where the software could still enhance its utility is in the email functionality for buyers. Specifically, the inability to add an email address outside the system's pre-defined contacts, coupled with the lack of a confirmation for sent emails, presents a challenge, particularly in industries with high personnel turnover. While this aspect may have been recently updated, its current perceived limitation impacts workflow efficiency. **What problems is Elastic Suite solving and how is that benefiting you?** From our experience, Elastic B2B has demonstrably resolved significant inefficiencies within our operations. The time savings realized by Buyers, Dealer Service Representatives, and our Sales Personnel are truly staggering, marking a substantial return on investment and opportunity costs. From my POV, Elastic appears to be reaching a critical "tipping point" in the market. As an increasing number of brands adopt this platform, it is rapidly solidifying its position as an industry standard. This growing adoption should further amplify efficiency across numerous facets of the business, especially the buying and merchandising process. ### 8. Elastic B2B Has Transformed Our Wholesale Business **Rating:** 4.0/5.0 stars **Reviewed by:** Kara L. | Wholesale Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Elastic Suite?** Switching to Elastic B2B has been a game-changer for our team. It’s helped us organize our business in a way that feels more streamlined and intentional. Our wholesale process is now far more structured, and we’ve seen a clear increase in preorders thanks to better planning tools. The platform gives our customers improved visibility into inventory and availability, which has made their buying experience much smoother. It also offers a variety of user-friendly features that our customers really appreciate. We use Elastic every day and honestly don’t miss our old platform at all. It’s become an essential part of how we operate and grow our business. Highly recommend! **What do you dislike about Elastic Suite?** That said, there are a few areas where we’d love to see improvements. Accessing invoices could be more intuitive, especially for customers. The interface on phones and tablets isn’t as smooth as it is on desktop, which can make it harder to work on the go. Also, setting up sales programs or one-time discounts still requires a manual process, which could be more efficient if automated. **What problems is Elastic Suite solving and how is that benefiting you?** Elastic B2B has been a major step forward for our wholesale business. We needed a more robust, reliable platform—and this has delivered. ### 9. Effortless Ordering and Catalog Management for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Andy D. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Elastic Suite?** It's easy to use! It's the best B2B platform to place orders, view a catalog and to make whiteboards. Also, if I have questions their support team is very helpful. **What do you dislike about Elastic Suite?** I like everything about Elastic. I have no dislikes. **What problems is Elastic Suite solving and how is that benefiting you?** Elastic helps me prepare for meetings with buyers and makes follow up presentations a breeze. ### 10. Elastic has simplified the order experience and eliminated unnecessary manual work for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Elastic Suite?** Prior to adopting Elastic, our order placement process was highly manual, time-consuming, and prone to errors. Real-time ordering was a challenge, as inventory levels could change by the minute. With Elastic, customers can now log in to their accounts and create orders from curated catalogs tailored to their needs, complete with real-time product availability. Immediate order confirmations provide peace of mind, while the seamless integration with our ERP systems ensures accurate order entry and eliminates the need for manual processing. **What do you dislike about Elastic Suite?** Being completely transparent, it’s difficult to identify any negatives when it comes to Elastic. Whenever we’ve encountered a challenge, the Elastic team has been quick to provide effective solutions and enhancements. If a feature doesn’t yet exist, they are highly collaborative, working closely with our development team to explore and implement viable solutions. **What problems is Elastic Suite solving and how is that benefiting you?** We recently encountered a complex catalog request from some of our international users. They needed a highly specific catalog featuring special groupings of materials to choose from. The Elastic team worked closely with us to fully understand these requirements, and with the expertise of their development team—and the dedication of our favorite Sr. Technical Account Manager, Kelly—they successfully created a unique catalog tailored to our business. It has now been in use for some time and has significantly reduced the need for manual order entry. ### 11. Effortlessly Powerful and Exceptionally User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin P. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Elastic Suite?** The upsides are the ease of use. It has such a simple layout, however is very powerful and capable if you dig into it. **What do you dislike about Elastic Suite?** There is not much to dislike about the portal. **What problems is Elastic Suite solving and how is that benefiting you?** Most recently, Elastic Suite was able to consolidate several of our catalogs into 1, "easy-to-use" catalog. ### 12. Best B2B with the best people! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** Elastic Suite has become the backbone of our wholesale operations, offering a seamless experience for both our sales reps and buyers to browse and place orders year-round. The platform's user interface is clean, intuitive, and mirrors a direct-to-consumer shopping experience—making adoption effortless on both the front and back end. From an admin perspective, the platform is highly intuitive and easy to manage. The support we've received from the Elastic team—from our Account Manager to the technical and integrations teams—has been exceptional. They're responsive, knowledgeable, and consistently helpful, whether it's addressing minor questions or collaborating on enhancement requests. Overall, Elastic Suite stands out as a top-tier B2B wholesale platform, combining strong UX with reliable support and functionality. **What do you dislike about Elastic Suite?** Compared to other wholesale B2B platforms there aren't any downsides about Elastic. **What problems is Elastic Suite solving and how is that benefiting you?** Elastic bridges the gap between our sales reps and buyers/merchandisers, enabling easy, year-round ordering without requiring direct rep involvement. Buyers can independently browse and place orders at their convenience, while reps can still stay engaged by creating and sharing draft orders or curated whiteboards that visually showcase what products may work best in a buyer’s store. One of the most valuable aspects of Elastic is its seamless integration with our NetSuite ERP. This allows us to efficiently sync product data across 10 brands into Elastic catalogs with minimal manual effort—saving time and reducing the potential for errors. ### 13. It is not you it is me. **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian D. | B2B Administrative Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** Having a team to work through the needs for or account and to even ask questions has been so helpful. I feel the system is user friendly and I have been able to trouble shoot a lot on my own with the resources provided. **What do you dislike about Elastic Suite?** My biggest thing is the our system compatibility with Elastic, but knowing it is our ERP and not always Elastic. **What problems is Elastic Suite solving and how is that benefiting you?** Most recently they help me solve Gender Filters across our brands. We lost the filter when we integrated 3 brands together so being bale to solve that issue and have it back up for reps and accounts has been extremely helpful! ### 14. Elastic is user friendly, striaghtforward and all around a great B2B experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Wholesale Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Elastic Suite?** The customer service! They are always available to help. We absolutely love our account manager Gina - she is always on top of it and genuinely cares for our success. Additionally the ease of use. New customers are always able to easily understand and place orders. **What do you dislike about Elastic Suite?** Occasionally the site can be glitchy but the customer service team is always on it right away. **What problems is Elastic Suite solving and how is that benefiting you?** Customers are able to easily place orders and it connects smoothly to our ERP system. We are also in the process of setting up ATP and are excited for customers to buy against future inventory which results in more $$ and less hassle! ### 15. Effortless to Use and Loved by Retailers **Rating:** 5.0/5.0 stars **Reviewed by:** Matt N. | Senior territory manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Elastic Suite?** It is easy to use and most of my retailers love to use it. **What do you dislike about Elastic Suite?** I wish there was an ability to do asap specials for retailers. **What problems is Elastic Suite solving and how is that benefiting you?** Making order entry easy ### 16. Elastic has been super easy and straightforward to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Mayzie B. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** I like how visually simple it is and that it is similar to shopping on a regular e-commerce site. The search engine is also super detailed and I can find anything I need very quickly. **What do you dislike about Elastic Suite?** There isn't really anything I dislike about Elastic so far! **What problems is Elastic Suite solving and how is that benefiting you?** Elastic Suite helps my accounts easily submit their orders and makes my life a lot easier. I don't have to navigate all different formats of orders from handwritten notes to random spreadsheets, Elastic allows everything to conveniently be submitted which I think decreases the chances of error. ### 17. Critical Sales Channel for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Elastic Suite?** Inventory levels, customer support, and easy to use. **What do you dislike about Elastic Suite?** Thumbnails could maybe be larger, but no one is complaining. **What problems is Elastic Suite solving and how is that benefiting you?** Before Elastic, we were managing our B2B published inventory in Google Sheets. Our dealer base is familiar with Elastic as a good number of our competitors are on the same platform, which makes it the industry standard. That eliminates the learning curve for onboarding new retailers. Those unfamiliar have had no complaints. We also use the catalog export tools to create Pre-Book Sales collateral, another game changer from the old days of using Adobe. ### 18. Great Tool - Prepare Processes Early **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan C. | Senior Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Elastic Suite?** We now funnel most of our B2B business through the portal and it is a much better system than our old Excel order form. A lot of simple functions are relatively easy to execute and the account management / support teams are top notch. **What do you dislike about Elastic Suite?** We still run into a number of bugs that impact reps and customers negatively. They get addressed quickly, but sometimes cause confusion with root cause analysis. We had to bring on external consultants to support the integration, and getting our team fully comfortable with what they did - and the processes we need to set up for the future has been somewhat challenging. **What problems is Elastic Suite solving and how is that benefiting you?** Giving our reps more resources to problem solve and be self serve. ### 19. I DO RECOMMEND ELASTIC it's not likely it I do. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Agency Founder / Sales rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Elastic Suite?** The features and thought processes in which provides illuminates a world of business I didn't know I didn't know. Enhance my presentations from show in tell to show and order. **What do you dislike about Elastic Suite?** i wish i could use it for more deal forcasting, instore invetnory mangement with barcode reader from smart phone and I do wish creating white boards with more user friendlyl. **What problems is Elastic Suite solving and how is that benefiting you?** when i first started in sales we used carbon copy orderforms. then it went to excel and was a alwasy do it later. Not with elastice we have the crazy enhanced carbon copy order form that allows us to use magic to get ordres. personaly as I rep I set a goal to use elastic for more count and fill visist. THANKS ### 20. Elastic is a great self-service platform—easy for both me and customers to browse and order. **Rating:** 4.0/5.0 stars **Reviewed by:** Molly M. | Wholesale Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Elastic Suite?** Elastic was quick to learn and has been useful for both me and my customers when it comes to ordering and browsing. Customer support is also great (shoutout to Salla). She is always so helpful and really makes me understand things. **What do you dislike about Elastic Suite?** Sometimes the backend integrations can be a little bit tough **What problems is Elastic Suite solving and how is that benefiting you?** Elastic’s self-service ordering is super helpful and saves me tons of time entering customer orders myself. ### 21. Easy Ordering and Handy Tools, But Catalog Management Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Elastic Suite?** Fairly easy ordering, links to external documents, whiteboard **What do you dislike about Elastic Suite?** quantity entering, back button, can't link different brands under one login, searching among different catalogs at the same time, creating a printable catalog that is paper conscious **What problems is Elastic Suite solving and how is that benefiting you?** retailers doing their own research on availability and style details. Placing their own orders, trackability of the order process. Benefits me by not pulling separate ATS or having to enter orders in another system. ### 22. Great Sales Tool - Room to Grow for Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** As a Sales Tool, Elastic has been an incredible step into the digital age for our customers. It's replaced the need for printed catalogs and has created a convenient ordering platform for customers. It has significantly reduced manual order entry for our team and improved order accuracy. It's also great to be able to create custom catalogs for accounts with personalized assortments. And being able to make updates to products, assets and information quickly has allowed us to be more agile. **What do you dislike about Elastic Suite?** While this has been an incredible sales tool, it would be nice to see some more robust marketing features. Being able to integrate some email marketing, or have more control over the user interface to be more aligned with the brand would be ideal. **What problems is Elastic Suite solving and how is that benefiting you?** Elastic has saved time and added convenience for us and our customers. ### 23. Accomplishing everything we wanted (once complete with payments) and support has been unmatched. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | SVP - Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Elastic Suite?** Ease of use for our sales reps and accounts. Easily updated. **What do you dislike about Elastic Suite?** Wish the online payment ability was easier to implement. Implementing intricate sales program requirements could be easier. **What problems is Elastic Suite solving and how is that benefiting you?** Order entry errors, freeing up time for our in house sales support, ability for our field reps to cleanly and consistently present our brand and create orders. ### 24. Fantastic Company to do business with! **Rating:** 5.0/5.0 stars **Reviewed by:** carolyn m. | E Commerce Global Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** Very user friendly, all the features you need in one location, hands-on support and the best account manager ever! **What do you dislike about Elastic Suite?** VERY slow response time from Support when large or small issue/request - doesn't matter - takes days..... **What problems is Elastic Suite solving and how is that benefiting you?** Presentation tools are excellent and user friendly, all ordering information in one place for easy reference, product page detail is very good. ### 25. Pleasant service **Rating:** 4.0/5.0 stars **Reviewed by:** Abby S. | Sales rep, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Elastic Suite?** I found elastic to be very user friendly **What do you dislike about Elastic Suite?** I didn’t have any major dislikes, only thing would be generating reports **What problems is Elastic Suite solving and how is that benefiting you?** Makes things super user friendly ### 26. Great platform and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Director of Operations and Business Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** The platform is catalogue driven and not product driven **What do you dislike about Elastic Suite?** Does NOT retain sales order and invoice details from discontinued (deleted) catalogs. This info should be stored independent of the catalog. **What problems is Elastic Suite solving and how is that benefiting you?** Customers and sales teams self serve, enter their own orders, have inventory visibility and ETA of inbound available inventory and access to their historical data. ### 27. Great B2B Experience for Customers and Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** The best part of Elastic is the ability to create custom sales programs and incentives on the fly, without the need to get Elastic involved. **What do you dislike about Elastic Suite?** I wish that we were able to create a custom sort order for products on the offline order form (custom brand/product hierarchy). **What problems is Elastic Suite solving and how is that benefiting you?** Most of our customers exclusively use Elastic to enter orders, which (a) lessens the manual entry burden on our customer service team and (2) eliminates the potential for miscommunication between customer and CSR on order specifics (color, size, etc). ### 28. User friendly, helpful features, efficient workflow. **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn H. | Sales Operations Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Elastic Suite?** Easy to review catalogs, create whiteboards to send to wholesale accounts, place multi-delivery orders, and follow up with accounts with automated email confirmations. **What do you dislike about Elastic Suite?** Complicated process to integrate our system with Elastic system. **What problems is Elastic Suite solving and how is that benefiting you?** Order placement, displaying and sending marketing assets, and creating merchandising assortments. ### 29. Elastic Suite works and is constantly improving **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Logistics Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Elastic Suite?** Once setup the integration with our system works with hardly any issues. They're always improving and adding functions that simplify the process for both the backend and front-end user. If anything does come the support team are always super knowledgeable and can troubleshoot the issue in a timely manner. **What do you dislike about Elastic Suite?** Certain functions could be improved to provide more useful data. Certain functions could be more user friendly. **What problems is Elastic Suite solving and how is that benefiting you?** Elastic Suite is helping us connect to buyers and simplifying the transaction process. ### 30. Elastic Makes It Easy To Do Business **Rating:** 5.0/5.0 stars **Reviewed by:** Missy M. | Strategic Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** The whiteboarding visuals for accounts. The ability to print catalogs from Elastic. **What do you dislike about Elastic Suite?** That my EDI accounts do not use. Nothing else comes to mind. **What problems is Elastic Suite solving and how is that benefiting you?** The visualization and digitalization of product information. ### 31. Elastic Review from RipCurl Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Brad W. | MidAtlantic Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Elastic Suite?** Ease to move around the site. If I have a problem, customer service is awesome. **What do you dislike about Elastic Suite?** Usually if I have a problem its a tech issue with Mac vs Microsoft **What problems is Elastic Suite solving and how is that benefiting you?** Processing orders for RipCurl ### 32. Elastic is great, truly reduces friction for retailers and sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ross H. | VP of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** Shopability, filters and visual presentation of catalog **What do you dislike about Elastic Suite?** No real downsides. Maybe integration across global platform but that's likely more internal problems than Elastic **What problems is Elastic Suite solving and how is that benefiting you?** Creating impactful presentations and well-organized assortments for and with our retailers ### 33. The Customer Support I've received from the team made the product experience excellent. **Rating:** 4.0/5.0 stars **Reviewed by:** Johann D. | B2B Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** The customer support and continuous updates. **What do you dislike about Elastic Suite?** Some customizations get forgotten when updating. **What problems is Elastic Suite solving and how is that benefiting you?** Helps our customers that are all over the country have a better buying experience. ### 34. Super Friendly user!! **Rating:** 5.0/5.0 stars **Reviewed by:** Florence P. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** I like the fact that it is super easy to help customer. the fact that we have access to all of their information! and that we can log in as to very understand the issues. **What do you dislike about Elastic Suite?** Sometimes little bogue with addresses or takes longer than 24h but very long **What problems is Elastic Suite solving and how is that benefiting you?** So easy to capture the clients customer Whitin deadline!! ### 35. The Best Platform Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Grace Z. | Global brand marketing and pr manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Elastic Suite?** easy to use platform, easy troubleshooting **What do you dislike about Elastic Suite?** inability to ship internationally and color scheme **What problems is Elastic Suite solving and how is that benefiting you?** solving having to manually input orders ### 36. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Elastic Suite?** The ease of use, and the best support team **What do you dislike about Elastic Suite?** For the tasks, I use it for, maybe more customization options. **What problems is Elastic Suite solving and how is that benefiting you?** it reduces the work load for internal customer support team, gives customers some level of control on inventory and order placement ### 37. The single most important tool in our quiver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** The ease of use and consistent performance for our wholesale partners **What do you dislike about Elastic Suite?** For our team, the challenge of offering multiple size options (US, UK, Euro) simultaneously **What problems is Elastic Suite solving and how is that benefiting you?** Order procurement - both preseason and order management. Closeout inventory management. ### 38. Hard to create the catalogs once that is done the platform is great & easy to use for our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** Easy to learn and use for our reps and customers **What do you dislike about Elastic Suite?** Creating the catalog is time consuming and we had great customer support till we did not have great customer support. **What problems is Elastic Suite solving and how is that benefiting you?** They are helping with a great platform to do our preseason orders. ### 39. Consultant helping wholesale partners accelerate their BTB business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Elastic Suite?** Ability to customize the go to market. Ability to improve direct communication with the customer base. **What do you dislike about Elastic Suite?** Lack of beauty in the recommended assortment function. **What problems is Elastic Suite solving and how is that benefiting you?** Direct customer communication - assortments, prebooking, launches. - [View Elastic Suite pricing details and edition comparison](https://www.g2.com/products/elastic-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-17+02%3A42%3A31+-0500&secure%5Bsession_id%5D=349a01d4-ff1c-4328-a237-2262e246bb1f&secure%5Btoken%5D=f6641833ff5f5440629483eba3e279677caa2b32de4f6b45a5ee7313289fba0d&format=llm_user) ## Elastic Suite Integrations - [Acquia DAM (Widen)](https://www.g2.com/products/acquia-dam-widen/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Aptean Apparel ERP RLM Edition](https://www.g2.com/products/aptean-apparel-erp-rlm-edition/reviews) - [Catsy DAM & PIM](https://www.g2.com/products/catsy-dam-pim/reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) - [Citrix Workspace](https://www.g2.com/products/citrix-workspace-2024-10-30/reviews) - [FileZilla](https://www.g2.com/products/filezilla/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Salsify PXM](https://www.g2.com/products/salsify-pxm/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) ## Elastic Suite Features **Merchandising** - Product Search - Product Display - Media File Storage - Web Content Management **Headless Commerce** - REST APIs - Data Orchestration - Extensibility **Analytics** - Reports & Analytics - Customer Data **Administration** - Integrations - Dashboard **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering **Order Process** - Checkout Process - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Mobile - Social Commerce - Customer Service - Store Locator - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Elastic Suite Alternatives - [Luigi's Box](https://www.g2.com/products/luigi-s-box/reviews) - 4.8/5.0 (421 reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (587 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (559 reviews)