--- title: Elastic Suite Reviews meta_title: 'Elastic Suite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how Elastic Suite works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 39 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Elastic Suite Reviews **Vendor:** Elastic Suite **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 39 ## About Elastic Suite Elastic Suite is a leading B2B ecommerce platform that empowers brands to digitally transform their wholesale buying experience. Designed for enterprise scalability, Elastic Suite provides a centralized, cloud-based solution that replaces traditional sales tools and paper-based catalogs with a fully digital, data-driven approach to product merchandising, order management, and retailer collaboration. With Elastic Suite, brands create interactive digital product catalogs and custom line planning experiences that allow retail buyers and sales teams to visualize assortments, plan purchases, and place orders seamlessly in one platform. Key capabilities include: • Real-time inventory visibility and personalized pricing • Interactive, shoppable digital catalogs and custom line sheets • Centralized order management and easy order placement • B2B sales enablement tools for strategic planning and seasonal buys • Intuitive UX for both sales teams and retail buyers The platform integrates directly with existing ERP, PIM, and CRM systems, ensuring clean data synchronization and eliminating manual order entry and spreadsheet dependency. With advanced B2B analytics, Elastic Suite delivers actionable insights into: • Sales performance and customer buying behavior • Product demand trends to improve forecasting • Inventory optimization and sell-through analysis • Assortment planning across sales channels Global brands trust Elastic Suite in the outdoor, apparel, footwear, sporting goods, and consumer goods industries. It enables sales teams to enhance productivity, reduce operational friction, and build more profitable relationships with their retail partners. Additional benefits include: • Consistent brand presentation across global markets • Automated workflows that reduce order errors and manual touch points • Buyer-facing tools that showcase curated assortments and purchase history • Multi-language and multi-currency support for international teams • Cloud-based infrastructure with fast on-boarding and minimal IT burden Elastic Suite also supports sustainability goals by eliminating printed catalogs and streamlining logistics operations. By modernizing the wholesale channel with a flexible interface and powerful back-end integration, Elastic Suite helps brands scale efficiently, drive revenue growth, and deliver a superior B2B commerce experience. ## Elastic Suite Pros & Cons **What users like:** - Users value the **user-friendly interface** of Elastic Suite, praising its customization and supportive customer service team. (25 reviews) - Users praise the **helpful customer service** of Elastic Suite, enhancing their ordering and browsing experience. (12 reviews) - Users value the **helpful customer support** from Elastic Suite, enhancing their overall experience with the platform. (10 reviews) - Users find Elastic Suite an **easy-to-use B2B platform** that enhances order processing and account management effectively. (7 reviews) - Users praise the **user-friendly interface** of Elastic Suite, enhancing order placement and catalog management efficiency. (5 reviews) - Customer Satisfaction (4 reviews) - Navigation Ease (4 reviews) - Users love how **process simplification** in Elastic Suite enhances order accuracy and streamlines the entire sales experience. (4 reviews) - Users appreciate the **reliability** of Elastic Suite, noting its consistent performance and exceptional customer support. (4 reviews) - Customizability (3 reviews) **What users dislike:** - Users face **data management issues** that can delay updates and complicate sales program setup in Elastic Suite. (4 reviews) - Users face **integration issues** with Elastic Suite, often requiring external support and causing confusion in processes. (4 reviews) - Users find the **inefficient search** feature of Elastic Suite frustrating, affecting the overall usability and experience. (3 reviews) - Users wish for increased **customization options** to better tailor the Elastic Suite to their specific needs. (3 reviews) - Users find the **interface not user-friendly** , complicating tasks like setting up sales programs and managing inventory. (3 reviews) - Users find the **catalog creation process time-consuming** , impacting their workflow and efficiency with Elastic Suite. (3 reviews) - Users find the **complex setup** of Elastic Suite challenging, creating difficulties in integration and program administration. (2 reviews) - Users experience **confusion due to bugs and integration challenges** that hinder efficiency and comfort with Elastic Suite. (2 reviews) - Data Management (2 reviews) - Limited Features (2 reviews) ## Elastic Suite Reviews ### 1. The Best Solution For Our Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Justin L. | Channel Sales Operations Manager – B2B, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Elastic Suite?** First and foremost, the team at Elastic Suite has been fantastic. From developers like Salla, to our account manager Cassie, we consistently feel that we are being heard & our needs are addressed. The platform itself works great for our business needs, as it is able to handle large amounts of data that are rapidly changing well & the team is consistently introducing new features that keep the site moving in the right directions. Campaigns have also been a great tool for us to share new programs with our customers. **What do you dislike about Elastic Suite?** From time to time, we will run into data-related or server issues where imports can get caught up & prevent changes from being loaded to the site, but the team is usually quick to address those issues. **What problems is Elastic Suite solving and how is that benefiting you?** Communicating our new releases & available inventory to customers, and providing a quick order tool for accounts that sales reps don't usually have the time to go see. ### 2. Elastic B2B Has Transformed Our Wholesale Business **Rating:** 4.0/5.0 stars **Reviewed by:** Kara L. | Wholesale Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Elastic Suite?** Switching to Elastic B2B has been a game-changer for our team. It’s helped us organize our business in a way that feels more streamlined and intentional. Our wholesale process is now far more structured, and we’ve seen a clear increase in preorders thanks to better planning tools. The platform gives our customers improved visibility into inventory and availability, which has made their buying experience much smoother. It also offers a variety of user-friendly features that our customers really appreciate. We use Elastic every day and honestly don’t miss our old platform at all. It’s become an essential part of how we operate and grow our business. Highly recommend! **What do you dislike about Elastic Suite?** That said, there are a few areas where we’d love to see improvements. Accessing invoices could be more intuitive, especially for customers. The interface on phones and tablets isn’t as smooth as it is on desktop, which can make it harder to work on the go. Also, setting up sales programs or one-time discounts still requires a manual process, which could be more efficient if automated. **What problems is Elastic Suite solving and how is that benefiting you?** Elastic B2B has been a major step forward for our wholesale business. We needed a more robust, reliable platform—and this has delivered. ### 3. Great Tool - Prepare Processes Early **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan C. | Senior Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Elastic Suite?** We now funnel most of our B2B business through the portal and it is a much better system than our old Excel order form. A lot of simple functions are relatively easy to execute and the account management / support teams are top notch. **What do you dislike about Elastic Suite?** We still run into a number of bugs that impact reps and customers negatively. They get addressed quickly, but sometimes cause confusion with root cause analysis. We had to bring on external consultants to support the integration, and getting our team fully comfortable with what they did - and the processes we need to set up for the future has been somewhat challenging. **What problems is Elastic Suite solving and how is that benefiting you?** Giving our reps more resources to problem solve and be self serve. ### 4. Elastic is a great self-service platform—easy for both me and customers to browse and order. **Rating:** 4.0/5.0 stars **Reviewed by:** Molly M. | Wholesale Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Elastic Suite?** Elastic was quick to learn and has been useful for both me and my customers when it comes to ordering and browsing. Customer support is also great (shoutout to Salla). She is always so helpful and really makes me understand things. **What do you dislike about Elastic Suite?** Sometimes the backend integrations can be a little bit tough **What problems is Elastic Suite solving and how is that benefiting you?** Elastic’s self-service ordering is super helpful and saves me tons of time entering customer orders myself. ### 5. Easy Ordering and Handy Tools, But Catalog Management Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Elastic Suite?** Fairly easy ordering, links to external documents, whiteboard **What do you dislike about Elastic Suite?** quantity entering, back button, can't link different brands under one login, searching among different catalogs at the same time, creating a printable catalog that is paper conscious **What problems is Elastic Suite solving and how is that benefiting you?** retailers doing their own research on availability and style details. Placing their own orders, trackability of the order process. Benefits me by not pulling separate ATS or having to enter orders in another system. ### 6. Great Sales Tool - Room to Grow for Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** As a Sales Tool, Elastic has been an incredible step into the digital age for our customers. It's replaced the need for printed catalogs and has created a convenient ordering platform for customers. It has significantly reduced manual order entry for our team and improved order accuracy. It's also great to be able to create custom catalogs for accounts with personalized assortments. And being able to make updates to products, assets and information quickly has allowed us to be more agile. **What do you dislike about Elastic Suite?** While this has been an incredible sales tool, it would be nice to see some more robust marketing features. Being able to integrate some email marketing, or have more control over the user interface to be more aligned with the brand would be ideal. **What problems is Elastic Suite solving and how is that benefiting you?** Elastic has saved time and added convenience for us and our customers. ### 7. Pleasant service **Rating:** 4.0/5.0 stars **Reviewed by:** Abby S. | Sales rep, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Elastic Suite?** I found elastic to be very user friendly **What do you dislike about Elastic Suite?** I didn’t have any major dislikes, only thing would be generating reports **What problems is Elastic Suite solving and how is that benefiting you?** Makes things super user friendly ### 8. Great B2B Experience for Customers and Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** The best part of Elastic is the ability to create custom sales programs and incentives on the fly, without the need to get Elastic involved. **What do you dislike about Elastic Suite?** I wish that we were able to create a custom sort order for products on the offline order form (custom brand/product hierarchy). **What problems is Elastic Suite solving and how is that benefiting you?** Most of our customers exclusively use Elastic to enter orders, which (a) lessens the manual entry burden on our customer service team and (2) eliminates the potential for miscommunication between customer and CSR on order specifics (color, size, etc). ### 9. The Customer Support I've received from the team made the product experience excellent. **Rating:** 4.0/5.0 stars **Reviewed by:** Johann D. | B2B Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Elastic Suite?** The customer support and continuous updates. **What do you dislike about Elastic Suite?** Some customizations get forgotten when updating. **What problems is Elastic Suite solving and how is that benefiting you?** Helps our customers that are all over the country have a better buying experience. ### 10. Hard to create the catalogs once that is done the platform is great & easy to use for our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Elastic Suite?** Easy to learn and use for our reps and customers **What do you dislike about Elastic Suite?** Creating the catalog is time consuming and we had great customer support till we did not have great customer support. **What problems is Elastic Suite solving and how is that benefiting you?** They are helping with a great platform to do our preseason orders. - [View Elastic Suite pricing details and edition comparison](https://www.g2.com/products/elastic-suite/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A42%3A36+-0500&secure%5Bsession_id%5D=5ed169fc-4c03-4289-aab6-ec0f42fad529&secure%5Btoken%5D=9adcab9c3380217a36ba6a81186bb23349d2a70d7ed618804054c7bea26b85c2&format=llm_user) ## Elastic Suite Integrations - [Acquia DAM (Widen)](https://www.g2.com/products/acquia-dam-widen/reviews) - [Salsify PXM](https://www.g2.com/products/salsify-pxm/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) ## Elastic Suite Features **Merchandising** - Product Search - Product Display - Media File Storage - Web Content Management **Headless Commerce** - REST APIs - Data Orchestration - Extensibility **Analytics** - Reports & Analytics - Customer Data **Generative AI** - Generative AI **Administration** - Integrations - Dashboard **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration **Additional Functionality** - Inventory Control - AI Copilot - Reordering - Bulk Ordering - Multi-Currency - Customer Accounts - Multi-Location - Reporting & Statistics - Drag & Drop - Shopping Cart - Alerts/Notifications - Data Synchronization - Order Tracking - Email Marketing - Activity Dashboard - Loyalty Program - Multi-Channel Marketing - Templates - Customizable Templates - Inventory Tracking - Customizable Branding - CRM - Kitting - Customer Touchpoints - Customer Segmentation - Web/Mobile App Development - Product Catalog - Inventory Optimization - De-Coupled Front & Back Ends - Customer Database - Activity Tracking - Conversion Tracking - Search/Filter - Access Controls/Permissions - Barcode/Ticket Scanning - Product Configurator - Data Import/Export - Inventory Auditing - Quotes/Estimates - Customer History - Invoice Creation - For Small Businesses - Abandoned Cart Saver - Sales Trend Analysis **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Discount Management **Order Process** - Checkout Process - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Retail Inventory Management - Multi-Channel Fulfillment - Returns Management - Order Processing - Order Fulfillment - Purchase Order Management - Backorder Management - Special Order Management - Payment Options - Sales Order Management - Purchase Order Management - Credit Card Processing **Multi-Channel Support** - Mobile - Social Commerce - Customer Service - Store Locator - B2B - Multi-Store - Point of Sale (POS) Integration - Social Media Integration - Mobile Commerce **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability - Mobile Access - SEO Management - Shipping Management - Campaign Management - Catalog Management - Website Management - Promotions Management - Reviews Management - eCommerce Management - Price/Margin Management - Application Management - Product Data Management - Template Management - Multi-Channel Management - Invoice Management - Workflow Management - Warehouse Management - Sales Tax Management - Customer Management - Communication Management - Data Security ## Top Elastic Suite Alternatives - [Luigi's Box](https://www.g2.com/products/luigi-s-box/reviews) - 4.8/5.0 (428 reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (598 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews)