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eGain Knowledge+AI

eGain Knowledge+AI Alternatives & Competitors

(3)0.0 out of 5

Looking for alternatives to eGain Knowledge+AI? Tons of people want Contact Center Knowledge Base Software. What's difficult is finding out whether or not the software you choose is right for you. Zendesk Support Suite, Talkdesk, Guru, and Bloomfire are the most popular alternatives and competitors to eGain Knowledge+AI.

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Top Alternatives to eGain Knowledge+AI

  • Zendesk Support Suite
  • Talkdesk
  • Guru
  • Bloomfire
  • Document360

Top 20 Alternatives & Competitors to eGain Knowledge+AI

Browse options below. Based on reviewer data you can see how eGain Knowledge+AI stacks up to the competition, check reviews from current & previous users in industries like Airlines/Aviation, Education Management, and Medical Devices, and find the best product for your business.
    #1
  1. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with eGain Knowledge+AI:
    GC
    Wide array of APIs for integration and customization - we connect to Zendesk via custom Slack bots, Python scripts and other external / automated solutions. Strong customer-centric support /...Read more
    #2
  3. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  4. World's Leading Cloud Call Center Software

    Categories in common with eGain Knowledge+AI:
    Christopher P.
    CP
    A simple to use solution which includes self service IVR management which can be managed without any coding knowledge.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. Guru

    (1,000)4.6 out of 5
    Optimized for quick response
  6. Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

    Categories in common with eGain Knowledge+AI:
    TC
    Guru is so easy to learn and utilize. It works seamlessly with SLACK and our support desk software. Users can't help but use it.
    #4
  7. Bloomfire

    (317)4.5 out of 5
    Optimized for quick response
  8. Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

    Categories in common with eGain Knowledge+AI:
    Harshitha Reddy A.
    HA
    Bloomfire is a very good knowledge seaching platform that helps to find information fast. Best thing I liked in bloomfire is user can upload the content in any of the format like PDF, Vedio...Read more
    #5
  9. Document360

    (120)4.7 out of 5
  10. Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease

    Categories in common with eGain Knowledge+AI:
    UM
    I like how we can incorporate all of our articles in the appropriate categories and sub categories
    #6
  11. Obie

    (90)4.3 out of 5
  12. Obie uses AI to surface knowledge from silos and deliver it where questions are asked, speeding up internal support and accelerating growth. Capture knowledge where you work and integrate existing documentation to create a single source of truth for your team.

    Categories in common with eGain Knowledge+AI:
    Anai F.
    AF
    The ease of use. We connected it to #slack. They even imported all our current knowledge base items to make it even easier for us.
    #7
  13. livepro Knowledge Management

    (68)4.9 out of 5
  14. livepro is passionate about improving customer service through effective knowledge management

    Categories in common with eGain Knowledge+AI:
    AI
    We found that the system and service from livepro to be exemplary, from day one livepro worked with us to ensure we created a KMS that would enhance the frontline experience by providing them with...Read more
    #8
  15. MindTouch

    (52)4.1 out of 5
    Optimized for quick response
  16. MindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.

    Categories in common with eGain Knowledge+AI:
    Quentin B.
    QB
    I love the easy customization options. It makes it easy to have a article-authoring process in place to create a vibrant knowledge base. It also auto-updates and reroutes links based on if you...Read more
    #9
  17. Shelf

    (47)4.8 out of 5
  18. Shelf is a content sharing platform designed to help distributed teams organize, declutter, and instantly find their most important resources in one place.

    Categories in common with eGain Knowledge+AI:
    KM
    The search function is a game changer! The amount of time the search capabilities have saved us has been outstanding. The ability to quickly see the type of content and a quick description is also...Read more
    #10
  19. Panviva

    (46)4.6 out of 5
  20. Panviva is cloud knowledge management made simple.

    Categories in common with eGain Knowledge+AI:
    AB
    SupportPoint really is designed with the call centre in mind; the widget-style interface delivers essential information without taking up too much real estate, and the pages are quite flexible in...Read more
    #11
  21. ScreenSteps

    (28)4.5 out of 5
  22. ScreenSteps helps teams create better help documentation by either creating a new online knowledge base or improving the knowledge base they are already using.

    Categories in common with eGain Knowledge+AI:
    AR
    Getting started with ScreenSteps was easy. It isn't hard to figure out how to setup your users and access levels. There were many resources available to assist as well.
    #12
  23. RightAnswers

    (26)4.8 out of 5
  24. The Enterprise Knowledge Hub is RightAnswers™ knowledge management software.

    Categories in common with eGain Knowledge+AI:
    AI
    Upland RightAnswers is a Knowledge Management company and as such, they have the ability to focus on what's necessary to "do" knowledge management the right way. You aren't forced to work with a...Read more
    #13
  25. SABIO

    (26)4.8 out of 5
  26. SaaS-based SABIO gets the most out of your organization’s knowledge because it’s easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

    Categories in common with eGain Knowledge+AI:
    AB
    SABIO is a simple and fast way to disseminate new knowledge and retrieve old knowledge. SABIO is intuitive to use - for both users and editors. With SABIO, knowledge can be made available quickly...Read more
    #14
  27. Bold360

    (26)3.4 out of 5
  28. Leveraging the power of AI, Bold360 helps personalize and enhance every customer engagement no matter where it takes place, allowing companies to seamlessly deliver rich, consistent customer experiences across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human.

    Categories in common with eGain Knowledge+AI:
    OP
    This software facilitates the operation of chatbot within your web applications. Group creation is a perfect feature to have, let's you want to have together certain customers belonging to a...Read more
    #15
  29. goMoxie

    (25)3.7 out of 5
  30. Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

    Categories in common with eGain Knowledge+AI:
    AU
    We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can...Read more
    #16
  31. Salesforce Knowledge

    (18)4.0 out of 5
  32. Deliver the right answers to customers across any channel and empower agents with the best answers to customer questions.

    Categories in common with eGain Knowledge+AI:
    Greg S.
    GS
    It's saving grace is the ability to share knowledge across the SF platform on customer cases, SMS, Facebook messaging, used with chat bots, attach to field service work orders. The introduction of...Read more
    #17
  33. ProProfs Knowledge Base Software

    (16)4.5 out of 5
  34. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

    Categories in common with eGain Knowledge+AI:
    Rishabh B.
    RB
    ProProfs Knowledge Base software has got everything for every need. That’s the best part. For instance, we wanted the tool to help us with the workflow process and team collaboration. Its features...Read more
    #18
  35. Boomtown

    (11)4.8 out of 5
  36. Boomtown's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

    Categories in common with eGain Knowledge+AI:
    UR
    Boomtown has saved me and my sellers numerous times when it comes to tricky network setups and helping to push my accounts across the finish line (sometimes at a moment's notice). You all make such...Read more
    #19
  37. Knowmax

    (9)4.7 out of 5
  38. Knowmax is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

    Categories in common with eGain Knowledge+AI:
    Yogesh S.
    YS
    Enabling agents with the next best action
    #20
  39. ProcedureFlow

    (6)5.0 out of 5
  40. ProcedureFlow is a cloud-based knowledge management software that helps employees become experts it is a visual map that easily guides employees through complex information.

    Categories in common with eGain Knowledge+AI:
    Kim H.
    KH
    I have used ProcedureFlow with 3 organizations and appreciate how easy it is to use for all user groups. In all cases, it became the 'living' single source of truth for their processes. I tend to...Read more