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CustomAnswers Alternatives & Competitors

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Top Alternatives to CustomAnswers

  • Zendesk Support Suite
  • Freshservice
  • Jira Service Management
  • SolarWinds Service Desk
  • Microsoft System Center

Top 20 Alternatives & Competitors to CustomAnswers

Browse options below. Based on reviewer data you can see how CustomAnswers stacks up to the competition, check reviews from current & previous users in industries like #<Competitors::ProgrammaticText::Description::NullFilters:0x00007fbe72979cc0>, and find the best product for your business.
    #1
  1. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with CustomAnswers:
    UC
    Friendly interface, very easy to navigate and locate all the tickets assigned. You can integrate it to your other social media accounts that is one really good feature.
    #2
  3. Freshservice

    (839)4.6 out of 5
    Optimized for quick response
  4. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with CustomAnswers:
    Mattie W.
    MW
    It is a good tool that allows me to create integrations through custom applications, we can make forms that are easy for users to complete, it also allows us to connect with IT specialists in the...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. Jira Service Management

    (640)4.2 out of 5
  6. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with CustomAnswers:
    UL
    Most liked is automatically create the support ticket whenever received any mail from the client support team.
    #4
  7. SolarWinds Service Desk

    (636)4.4 out of 5
    Optimized for quick response
  8. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with CustomAnswers:
    AI
    I like it for managing our service tickets. For our team of three, it is a great way to track, update, and assign priority to issues.
    #5
  9. Microsoft System Center

    (545)4.1 out of 5
  10. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with CustomAnswers:
    RR
    one-click solution for software rollout and patching. integration with WDS for the operating system deployment. configuration management can be utilized. configured Inventory, Hardware &...Read more
    #6
  11. SysAid

    (424)4.5 out of 5
    Optimized for quick response
  12. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with CustomAnswers:
    John R.
    JR
    It fills all ourt needs for the ticketing system. And we have a great suppport, to implement any change and any addition we might need.
    #7
  13. BMC Helix ITSM

    (255)3.6 out of 5
  14. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with CustomAnswers:
    UI
    Coverage of all ticketing applications, wider features, although not organized very well.
    #8
  15. Ivanti Service Manager

    (172)3.9 out of 5
  16. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with CustomAnswers:
    MF
    Supposedly, a mature implementation can integrate with other Ivanti tools. We were not able to see that benefit due to more fundamental problems with the platform. There's very little benefit to...Read more
    #9
  17. ManageEngine ServiceDesk Plus

    (163)4.2 out of 5
    Optimized for quick response
  18. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with CustomAnswers:
    Wael H.
    WH
    It's designed using the best-practices in ITMS so you find it easy for your service desk team to get hands-on experience quickly then use it efficiently. I used to do assets management (inventory...Read more
    #10
  19. ServiceNow IT Service Management

    (158)4.2 out of 5
  20. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with CustomAnswers:
    Sanjay b.
    SB
    Service now offers a single system platform that organize all our works. It has best report options, interface, user-friendly. Has many data and thus provides us great planning for future.
    #11
  21. Cherwell ITSM

    (151)4.1 out of 5
  22. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with CustomAnswers:
    Rohit T.
    RT
    Simple and neat interface makes time tracking easy and seamless
    #12
  23. Autotask PSA

    (140)3.7 out of 5
  24. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with CustomAnswers:
    #13
  25. Hornbill Service Manager

    (123)4.5 out of 5
    Optimized for quick response
  26. Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with CustomAnswers:
    HS
    Hornbill Service Manager is a great product to be used within an organisation. It is user friendly and as a technician everything is right where it needs to be when using Hornbill
    #14
  27. Track-It!

    (85)3.6 out of 5
  28. IT Help Desk Software

    Categories in common with CustomAnswers:
    Thorsten Y.
    TY
    I like the self service portal for users.
    #15
  29. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response
  30. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with CustomAnswers:
    DM
    The people! Working with the sales and professional services teams is what we like the best.
    #16
  31. SunView ChangeGear

    (68)3.8 out of 5
    Optimized for quick response
  32. SunView ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

    Categories in common with CustomAnswers:
    AT
    ExcellentUser Interface, Flexibility, and Cost
    #17
  33. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5
  34. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with CustomAnswers:
    GG
    Service Management Automation X, is a fundamental piece in the effective management of cases since it has self-service functions with which the users themselves in a few steps can resolve faults or...Read more
    #18
  35. Alemba Service Manager

    (63)4.0 out of 5
  36. vFire is an enterprise level IT service management software tool.

    Categories in common with CustomAnswers:
    AG
    Besides cost, Vfire is very simple with all basic features available based on ITIL framework. It gives you nice excel reports for your vfire tickets and Dashboard view is descriptive yet simple....Read more
    #19
  37. Issuetrak

    (61)4.1 out of 5
    Optimized for quick response
  38. Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

    Categories in common with CustomAnswers:
    IH
    Issuetrak allows for multiple teams to utilize and for easy assigning of tasks
    #20
  39. Footprints Service Desk

    (54)3.6 out of 5
  40. Service desk software designed for the way people use technology

    Categories in common with CustomAnswers:
    AC
    Footprints Service desk is can be extensively customized and configured, if you put in the time you can get it to do what you want. For our organization that led to creating different workspaces...Read more