ContactPigeon provides a comprehensive platform for managing client communications and marketing campaigns, ensuring that agencies can deliver consistent and effective results. Review collected by and hosted on G2.com.

Our collaboration with ContactPigeon has been consistent and easy to manage from an agency perspective. We work with the team across several shared accounts, and even when it’s difficult to join scheduled calls, communication continues through phone and email with no issues. The team is responsive and pragmatic, which helps when priorities shift or quick decisions are needed. Earlier this year, we also onboarded our own agency website onto the platform, which gave us a more hands-on view of the tool and reinforced our confidence in using it for client work. Review collected by and hosted on G2.com.

We use ContactPigeon across two different accounts, and the platform helps us adapt our communication strategy to the needs of each one. For the first one, we use a broader mix of channels, whereas, for the second we mainly use emails and pop-ups. Our strategy includes email campaigns, automations, push notifications, Viber, and pop-ups, to coordinate the different types of communication and create a more consistent experience across channels. We really like that the same platform can support both a more commerce-driven account and a content-focused one without requiring different setups. Review collected by and hosted on G2.com.

We have not experienced any major issues with the platform so far. As with any platform that includes several channels and functionalities, our marketing plan needs some tweaking especially when you want to work with different accounts that have different needs. Review collected by and hosted on G2.com.

The strongest point is the cooperation with the ContactPigeon team! We really like that our requests are handled quickly, and we feel supported even though we don’t have a very advanced setup or use the platform in the traditional sense. Review collected by and hosted on G2.com.

The way we use the platform is relatively limited, so there’s nothing much to say since we don't use the more advanced features. Review collected by and hosted on G2.com.

ContactPigeon provides a flexible platform that allows for custom implementations and offers highly responsive support. The platform's adaptability and the team's willingness to accommodate specific needs make it a valuable tool for businesses looking to tailor their marketing strategies. Review collected by and hosted on G2.com.

The biggest advantage for us is the flexibility of the platform and, more importantly, the willingness of the ContactPigeon team to build custom things around our specific needs. This is something we have not found easily in other platforms. When we need functionality or an implementation that is not part of a standard setup, we can discuss it with the team and their developers can adapt the solution to what we actually need. Another major positive is the responsiveness of our account manager. Communication is direct, and whenever we need support or have a question, we receive a quick response. Review collected by and hosted on G2.com.

ContactPigeon has improved greatly our marketing efforts through its diverse automation tools. I really like how seamlessly we can create and send newsletters, push notifications, and manage our automated email workflows. The platform’s pop-up features are also very effective in capturing leads and boosting our subscribers. Recently, we collaborated to create our first landing page, and the process was straightforward, showcasing the platform’s ease of use. Moreover, my account manager is always there to help whenever I need something, which is very important. Review collected by and hosted on G2.com.

So far everything has worked well so far, so I can’t think of anything. Sometimes we can get lost in all these features, but we have guidance from the customer success team Review collected by and hosted on G2.com.

ContactPigeon’s automations help us respond to customer journey touchpoints without requiring constant manual intervention or attention. Also, custom pop-ups help us introduce useful additional preference signals to better understand and organize our audience. We are in the process of expanding our setup further to make more active use of RFM and the CDP. This is an interesting next step because it will allow us to move beyond individual campaigns and work with customer data in a more structured way. Review collected by and hosted on G2.com.

The learning curve in more advanced customer and data functionalities can sometimes be challenging, but our account manager is always willing to help simplify the processes. Review collected by and hosted on G2.com.

I really value the combination of the platform’s automation capabilities and the support we receive from our account manager, seeing that we have an excellent working relationship. As far as automation is concerned, we have several active sequences for different circumstances and stages of the shopping journey, allowing us to capture intent in the right moment. Another useful feature is the registration pop-up for more targeted newsletters based on each subscriber’s preferences. Review collected by and hosted on G2.com.

Advanced automations require planning and careful setup before they can be activated. That means that implementation can take some time, especially if the journey is more complicated. However, the team makes this process much easier and helps ensure that each automation is correct. Review collected by and hosted on G2.com.

We have been working with ContactPigeon for several years, and our strategy includes email, push, automation, and on-site personalization. We also use Menura AI, which has been a very positive addition and has helped with the ordering process. Review collected by and hosted on G2.com.

Some campaign changes are less intuitive to manage alone. After receiving guidance from our account manager, however, we were able to complete the changes ourselves. Review collected by and hosted on G2.com.

What we appreciate most about ContactPigeon is the ability to manage multiple marketing activities and customer engagement channels from one platform.

One of the platform's strongest aspects is its flexibility to continuously introduce and test new ideas and the support and strategic guidance we receive. Review collected by and hosted on G2.com.

The platform offers a wide range of features and automation possibilities, so it can take time to fully understand everything available. Review collected by and hosted on G2.com.

What I like most about ContactPigeon is that the platform gives me a lot of freedom to adjust and customize campaigns based on our changing marketing needs. The interface is clear, and the email editor was very easy for me to get used to. Also, being able to edit the code in pop-ups gives me more control over small design details, such as font colors.

Another thing I appreciate is the human communication behind the platform. The team is close to the customer, and that makes a difference. We have monthly meetings where we review performance, compare different periods through the CDP, and discuss what could work better in the future. The good thing is that these calls are not just about looking at numbers, but we also discuss ideas and ways to increase sales. Review collected by and hosted on G2.com.

There are so many benefits, so there is not much to say here. The only thing that can take more time is uploading images, because I have to upload them one by one, instead of being able to drag-and-drop them. Review collected by and hosted on G2.com.