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At a Glance
Market Segments
Small-Business (64.3% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free
Cognito Forms
Star Rating
(87)4.5 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 4 pricing plansJotform
Star Rating
(4,464)4.7 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cognito Forms excels in its Survey Builder with a rating of 9.3, allowing for a highly customizable experience, while Jotform also performs well but slightly lower at 9.1. Reviewers mention that the intuitive interface of Cognito Forms makes it easier to create complex surveys.
- Reviewers mention that Jotform shines in Design customization with a score of 8.8, providing a wider variety of templates and design options compared to Cognito Forms, which scored 8.3. Users appreciate the aesthetic flexibility Jotform offers for branding purposes.
- Users on G2 highlight that Cognito Forms has a superior Quality of Support rating at 9.2, compared to Jotform's 8.8. Reviewers say that the responsiveness and helpfulness of the support team at Cognito Forms significantly enhance the user experience.
- G2 users report that Jotform's Payment Processing capabilities are robust, scoring 8.1, while Cognito Forms scored lower at 8.0. Users mention that Jotform's integration with various payment gateways is seamless, making it a preferred choice for e-commerce applications.
- Users say that both platforms offer strong Mobile Forms functionality, but Jotform edges out with a score of 8.9 compared to Cognito Forms' 8.8. Reviewers mention that Jotform's mobile interface is particularly user-friendly, making it easier for respondents to fill out forms on the go.
- Reviewers mention that Cognito Forms provides excellent Offline Capability with a score of 8.5, which is superior to Jotform's 7.8. Users appreciate the ability to collect data without an internet connection, making Cognito Forms a better option for fieldwork.
Pricing
Entry-Level Pricing
Cognito Forms
Pro
$19.00
Per Month
Create more advanced forms without any ads.
- Unlimited Forms and Fields
- 2 Users
- 2,000 Entries per Month
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Cognito Forms
Free Trial is available
Jotform
Free Trial is available
Ratings
Meets Requirements
9.1
71
9.1
3,599
Ease of Use
9.1
72
9.2
3,672
Ease of Setup
9.0
51
9.1
2,796
Ease of Admin
9.1
49
9.1
2,422
Quality of Support
9.2
56
8.8
2,842
Has the product been a good partner in doing business?
9.3
44
9.2
2,313
Product Direction (% positive)
8.5
70
9.3
3,587
Features by Category
Registration
Not enough data
9.0
746
Not enough data
9.1
762
Not enough data
8.0
647
Not enough data
7.9
620
Not enough data
8.2
624
Generative AI
Not enough data
7.4
400
Marketing and Communications
Not enough data
7.8
587
Not enough data
8.5
673
Not enough data
8.3
663
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
571
Agentic AI - Event Registration & Ticketing
Not enough data
7.0
78
Not enough data
7.3
78
Not enough data
7.2
78
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.4
57
Not enough data
8.7
57
Not enough data
7.8
55
Agentic AI - Lead Capture
Not enough data
7.7
48
Not enough data
7.5
46
Data Capture
Not enough data
8.3
54
Not enough data
8.5
54
Not enough data
7.7
52
Not enough data
8.4
54
Analytics
Not enough data
8.7
55
Not enough data
8.4
55
Customization
Not enough data
9.1
59
Not enough data
8.9
56
Not enough data
8.9
56
Not enough data
8.7
55
Survey Management
Not enough data
9.3
1160
Not enough data
9.3
1181
Not enough data
8.8
1126
Not enough data
9.0
1082
Survey Customization
Not enough data
8.6
1005
Not enough data
8.6
1051
Not enough data
8.3
943
Not enough data
8.0
849
Survey Insights
Not enough data
8.6
1084
Not enough data
7.9
837
Not enough data
8.8
1083
Not enough data
8.5
1012
Agentic AI - Survey
Not enough data
7.5
124
Not enough data
7.5
121
Not enough data
7.7
124
Notifications
Not enough data
8.6
42
Not enough data
8.3
41
Not enough data
8.5
41
Settings
Not enough data
8.1
42
Not enough data
8.5
42
Not enough data
8.1
42
Personalization
Not enough data
8.9
41
Not enough data
8.8
36
Integrations
Not enough data
7.5
38
Not enough data
8.6
39
Not enough data
7.9
38
Not enough data
7.0
37
Not enough data
7.3
37
Generative AI
Not enough data
7.6
33
Not enough data
7.1
34
Not enough data
6.9
33
Not enough data
7.1
33
Not enough data
6.8
33
Agentic AI - Online Appointment Scheduling
Not enough data
7.3
34
Not enough data
7.3
33
Not enough data
7.5
35
Customization
9.3
33
8.9
2090
9.0
35
8.8
2000
9.0
33
9.0
2007
8.1
34
8.7
2135
Additional Functionality
9.0
29
8.8
1930
Feature Not Available
7.7
1676
8.6
35
8.9
2014
8.3
16
8.0
1676
8.9
31
8.9
1990
Performance reviews
Not enough data
9.2
226
Not enough data
8.8
206
Feedback
Not enough data
9.0
211
Not enough data
8.7
197
Data
Not enough data
8.9
209
Not enough data
8.6
197
Generative AI
Not enough data
7.4
97
Not enough data
6.9
95
Before the Job
Not enough data
7.1
150
Not enough data
7.3
142
Not enough data
7.5
149
Not enough data
7.3
149
On the Job
Not enough data
7.3
146
Not enough data
7.9
159
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
After the Job
Not enough data
8.4
166
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Agentic AI - Field Service Management
Not enough data
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Sourcing
Not enough data
7.4
212
Not enough data
7.4
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Candidate Management - Applicant Tracking System
Not enough data
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Platform
Not enough data
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
AI - Applicant Tracking Systems (ATS)
Not enough data
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Platform Basics
Not enough data
8.4
410
Not enough data
8.6
444
Not enough data
8.3
422
Platform Content
Not enough data
8.5
408
Not enough data
8.8
446
Not enough data
8.3
398
Not enough data
7.8
382
Platform Additional Functionality
Not enough data
8.0
382
Not enough data
8.3
398
Not enough data
7.9
388
Not enough data
7.9
385
Platform
Not enough data
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
Categories
Categories
Shared Categories
Cognito Forms and Jotform are categorized as Online Form Builder
Unique Categories
Cognito Forms has no unique categories
Reviews
Reviewers' Company Size
Cognito Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.1%
Education Management
6.0%
Accounting
6.0%
Marketing and Advertising
4.8%
Construction
4.8%
Other
71.4%
Non-Profit Organization Management
9.6%
Marketing and Advertising
4.8%
Education Management
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
72.9%
Discussions
Is Cognito forms legit?
2 Comments
Official Response from Cognito Forms
Absolutely! Founded in 2013, Cognito Forms is an easy-to-use online form builder that allows you to create powerful forms for your website. Our security...Read more
Is the free version a secure way to collect payment info?
1 Comment
NA
Hi Ellen! Organizations on the free Individual plan can use our integration with Stripe for secure credit card processing. To learn more about our security...Read more
Is Cognito forms safe?
1 Comment
Official Response from Cognito Forms
At Cognito Forms, the privacy and the security of your form data is of utmost importance to us.
From data encryption and secure transmission to data...Read more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
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