# Club (formerly Brandbassador) Reviews
**Vendor:** Club  
**Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 107
## About Club (formerly Brandbassador)
Club is an ambassador marketing platform designed to help brands harness the power of word-of-mouth marketing by building a vibrant community of loyal customers. Our solution enables brands to engage with their audience effectively, turning satisfied customers into enthusiastic brand advocates. By leveraging gamified Missions, Club facilitates the creation of authentic user-generated content, enhances social engagement, and ultimately drives revenue growth. Targeted at brands looking to expand their reach and deepen customer relationships, Club serves a diverse range of industries, from fashion and beauty to technology and lifestyle. The platform is particularly beneficial for businesses that recognise the value of community-driven marketing and wish to tap into the organic promotion that comes from genuine customer advocacy. One of the key features of Club is its ability to publish Missions that engage enthusiastic community members. These Missions can be tailored to align with specific marketing goals, whether it’s generating buzz around a new product launch or encouraging customers to share their experiences. By fostering authentic posts from followers who genuinely support the brand, Club helps build trust and credibility, which are essential components of successful marketing strategies. The platform allows brands to infinitely scale their community, accommodating an unlimited number of engaged members without compromising the quality of interactions. Club also streamlines the management of ambassador marketing by automating manual tasks such as payment processing and reward distribution. This saves brands valuable time and reduces the stress associated with managing community engagement. Additionally, brands retain full control over their community, including the ability to determine who can join and participate in Missions, ensuring a curated and focused group of advocates. The mobile app for creators further enhances accessibility, allowing brands to connect with their community on-the-go and respond to engagement in real-time. Overall, Club is a user-friendly platform that combines community building, authentic engagement, and streamlined management. By utilising Club, brands can effectively turn their customers into loyal ambassadors, amplifying their reach and enhancing their marketing efforts through genuine connections and shared experiences.



## Club (formerly Brandbassador) Pros & Cons
**What users like:**

- Users value the **effective campaign management** capabilities of Club, enhancing influencer engagement and driving successful results. (2 reviews)
- Users find Club to be an **amazing tool for activating influencers** , leading to successful campaign outcomes. (1 reviews)
- Users value the **analytics dashboard** for providing clear insights that optimize campaigns and drive results effectively. (1 reviews)
- Users appreciate the **automation features** of Club, simplifying ambassador program management and enhancing campaign effectiveness. (1 reviews)
- Users value the **effective communication** features of Club, enhancing engagement and simplifying ambassador management. (1 reviews)
- Dashboard Usability (1 reviews)
- Users value the **ease of use** in Club, simplifying ambassador management and enhancing collaboration effortlessly. (1 reviews)
- Easy Setup (1 reviews)
- Engagement (1 reviews)
- Users value the **helpful support** from Club, enabling successful collaborations and effective influencer engagement. (1 reviews)

**What users dislike:**

- Users find the **filtering options lacking** , limiting their ability to find the right ambassadors effectively. (1 reviews)
- Users suggest that **influencer segmentation needs improvement** , but appreciate the team’s openness to feedback and new features. (1 reviews)
- Users find **integration issues** with Club, limiting seamless workflows and partnership efficiency across various marketing tools. (1 reviews)
- Users find the **limited collaboration options** hinder effective workflows and integration with other marketing tools. (1 reviews)
- Users note the **limited customization options** for ambassadors and integrations, impacting overall user experience and efficiency. (1 reviews)
- Limited Functionality (1 reviews)
- Poor Customer Support (1 reviews)
- Search Functionality Issues (1 reviews)

## Club (formerly Brandbassador) Reviews
  ### 1. Great for managing many creators

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Club (formerly Brandbassador)?**

What we like most about Club is how it allows us to scale community-driven marketing without losing the personal connection with our ambassadors.

The platform makes it easy to recruit, activate, and manage thousands of ambassadors across multiple markets. Missions allow us to guide our community toward specific campaigns and product launches, while still giving creators freedom to produce authentic content.

One feature we particularly value is The Wall, which gives us a direct communication channel with our entire community. It creates a space where ambassadors can engage with us and with each other, ask questions, and stay connected to the brand. It helps the community feel active rather than transactional.

Club also gives us clear visibility into results. We can track revenue driven by ambassadors, monitor content creation, and see how our community contributes to brand growth across social channels.

Finally, the support from the Club team has been excellent. They are proactive, responsive, and genuinely invested in helping us succeed.

**What do you dislike about Club (formerly Brandbassador)?**

Like any platform that manages large ambassador communities, there is always room to continue improving automation and reporting as programs scale.

That said, the Club team consistently listens to feedback and continues to evolve the platform. New features and improvements are released regularly, which makes it clear the product is actively developing alongside the needs of brands running large ambassador programs.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Club solves one of the biggest challenges in influencer and ambassador marketing: scaling authentic creator engagement without losing control or visibility.

Before using Club, managing large numbers of creators manually becomes extremely time-consuming and difficult to track. Club centralises everything in one place, from recruitment and communication to content creation and performance tracking.

For us, this has allowed Ideal of Sweden to build a global ambassador community that consistently generates social content, drives engagement, and contributes directly to revenue.
The platform gives us the infrastructure to turn ambassador marketing into a repeatable growth channel rather than one-off influencer campaigns.

  ### 2. Streamlined Influencer Collaboration Platform with Great Potential

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 21, 2024

**What do you like best about Club (formerly Brandbassador)?**

The platform excels in simplifying the management of ambassador programs. Its intuitive interface makes it incredibly easy to set up campaigns, track ambassador performance, and streamline communication. I also appreciate the gamification aspect, which motivates ambassadors to stay engaged and perform their best. The built-in analytics dashboard provides clear insights that help optimize campaigns, making it a powerful tool for driving results.

**What do you dislike about Club (formerly Brandbassador)?**

While the platform is generally intuitive, there’s room for improvement in certain areas. For example, the search and filtering options for finding the right ambassadors could be more robust, allowing for deeper customization. Additionally, integration capabilities with other marketing tools are somewhat limited, which can make it challenging to streamline workflows across platforms. Enhancing these features would make the platform even more versatile and user-friendly.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

identify and engage with the right affiliates through its database, saving time and resources.

  ### 3. Great platform for micro-influencer activations!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hanin D. | Influencer Marketing Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 16, 2025

**What do you like best about Club (formerly Brandbassador)?**

Club is an amazing tool if you plan to activate many influencers monthly or for specific campaigns. The NA-KD Influencer Marketing team had the pleasure of partnering with Club for our Black Week campaigns, with successful results! The team is great and always helpful.

**What do you dislike about Club (formerly Brandbassador)?**

Influencer segmentation can be improved, but they're always open to receiving tickets and implementing new features.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Mass bookings, specially for campaigns that required a higher reach.

  ### 4. Marketing Consultant

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ed D. | Co-Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2025

**What do you like best about Club (formerly Brandbassador)?**

I like that I was able to work efficiently

**What do you dislike about Club (formerly Brandbassador)?**

I have no negative feedback, maybe more resources for support

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Effectively using marketing

  ### 5. Great tool, great team!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kimberly C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2024

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is an impressive tool if you are looking to create an ambassador program for your business. It's extremely versatile and has so many customizable options to do *exactly* what you want to do with your community. 

In 7 months we've achieved:

-$63k in revenue
- 247 social posts and stories
- Increased engagement on social posts
- 75+ pieces of usable content

The level of detail and support provided by the team is amazing. Our onboarding with Charlotte was seamless and our quarterly calls with Maria are ones that I actually look forward to! She is always available to help, has great ideas and insights and really has helped us be successful. 

The customer support in general is also incredible, they are always avaialbe to answer questions, help out Ambassadors and fix little things here and there that sometimes go awry. It's a really easy tool to implement and integrate into exisiting platforms that you're using.

**What do you dislike about Club (formerly Brandbassador)?**

The only "negative" thing I can say about the tool is that I wish it was possible to create your own templates for missions so it would be easier to create certain missions onthe fly. I am able to kind of do this using the mission drafts, but it would be a nice addition.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador has helped us create a robust ambassador program that allows us to reward loyal customer, drive sales, collect UGC content and increase social engagement.

  ### 6. Amazing tool to grow your brand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saloni S. | Social Media Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 22, 2022

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is a very easy tool to access. The tool is easy to use and keeps track of everything regarding the ambassador's activity, and mission updates and even all the help available anytime we want. I recommend this tool to every emerging brand or company who wants to grow their brand with the people around them.

**What do you dislike about Club (formerly Brandbassador)?**

There is nothing I would like to change in the tool. Any improvement done in the tool will be great to us.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

The problems related to missions and its performance. Problems related to any technical stuff. Mike is always there helping me and my teammate in solving any problem we face. This platform have helped us in achieving a great number of revenue last year and we are so happy to achieve this milestone.

**Official Response from Trelawney Erwin:**

> Hello Saloni,

Thank you so much for your review and for mentioning how helpful you find our support team. They work so hard to make sure you're getting the support you need.

Thanks so much for the feedback on the analytics. As we're always looking for ways to improve, we'd love to hear what other aspects you would like to see in the analytics.

It's a pleasure working with you.

Cheers!
Team Brandbassador

  ### 7. Absolutely Amazing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** M X. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2024

**What do you like best about Club (formerly Brandbassador)?**

I am really loving the Brandbassador Platform! I have been working with Robert Fox, Technical Success Manager, directly for over a year and I can not express not only how helpful he is, but a true delight to work with! From last minute asstance to walking me through each step of a proccess, it's been a breeze! With his support, we have been able to boost our achievements and opportunities for our brand ambassadors.

**What do you dislike about Club (formerly Brandbassador)?**

Would love for there to be a location in the U.S.!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Creating ways for our ambassadors to help boost our products, sales and keeping up with trends!

  ### 8. Game changing service and results.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2024

**What do you like best about Club (formerly Brandbassador)?**

The team, customer support and the level of service is amazing... In just 3.5 months we have accomplished with their expertise:
83k in 3.5 months
288% ROI in 3.5 months
400+ pieces of content

There's no way we would have been able to achieve the success we have as fast as we have without both the platform and the Brandbassador team to implement it.  

They made it super easy to use and integrate with our Shopify store and get our community going.  Not only that but the features are so numerous that it is tough to find anything else that can do it all in one platform.

**What do you dislike about Club (formerly Brandbassador)?**

I literally can't think of one downside.  We have received far and away much more than what we were hoping for.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

We were severly lacking an overall method of getting customers to support with UGC.  Brandbassador through their missions makes it a breeze.  We determine where we are lacking, put together a mission and voila we get exactly what we need.

Additionally, we have a very loyal base of customers and before implementation they were yearning for a way to get involved with the brand... With Brandbassador now we have a growing army of evangelists who feel connected and part of our brand and community.

  ### 9. Very easy to use while helping us creating a positive brand image all over the world

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 23, 2021

**What do you like best about Club (formerly Brandbassador)?**

The possibility of creating missions to collaborate with the ambassadors not only gives you the ability to become more creative but also your community to always create better content as guiding them in what kind of content you want them to create has never been easier. Reaching such a broad audience has never been easier. Also, it is very easy to keep in touch with the community via the message center, so any problems ambassadors might encounter can be solved very fast to encourage growth from both sides.
On another note, I am looking forward to seeing what exciting new opportunities Club will bring.

**What do you dislike about Club (formerly Brandbassador)?**

Except for the bugs that sometimes appear which can show down our processes, there is not much to dislike. But nevertheless, the chat support is always there and usually, every small bug is fixed quite fast.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador is helping us to grow in both top-performing and new markets in which we have just launched new products. It's a very good addition to our influencer marketing in that it gives us the possibility to very quickly grow our community in all markets. It has helped us build a very fun and interactive collaboration with our community, very time-saving!

**Official Response from Trelawney Erwin:**

> Hello Iunona,

We're so glad to hear that you're getting continuously better content from your brand ambassador community and that you find our support team quick to resolve any issues you have.

It's a pleasure working with you and we can't wait to see how you grow in the future and continue expanding into new markets!

Cheers,
Team Brandbassador


  ### 10. Transformative Impact: How Brandbassador Propelled My Brand to $1M Success!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Priya K. | Social Media Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 14, 2024

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador streamlined influencer marketing, offering intuitive features and detailed analytics of each missions which help us achieve $1M in revenue.

Also, the support team and account handling team is very friendly and helpful.

**What do you dislike about Club (formerly Brandbassador)?**

We have ambassadors with mostly less number of followers. It would be greate if we will be able to get famous ambassadors with high followers count for our brand so there should be some option there where we as a brand can approch ambassadors.

Or some features to run ads on brandbassador where we can attrach nee ambassadors.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Steamlining the influencer marketing process.

  ### 11. Always a pleasure!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan L. | Fitness Community Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 20, 2024

**What do you like best about Club (formerly Brandbassador)?**

The organisation and how seemless it is to pull the data is easy, the tech teams response to fixing and glitches & taking ownership of helping with ambassadors makes it a lot easier.
Rob Fox and Janey that help us within the UK daily, are the most fast paced & brilliant people that I have worked with compared to other ambassador platforms, if it wasnt for them consistently taking ownership for us on behalf of the brand its likely we wouldnt be performing how we are today

**What do you dislike about Club (formerly Brandbassador)?**

My only feedback would to make payments GBP based not just dollars

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Any problems we have get resolved so quickly they dont seem like problems

  ### 12. Fantastic account managers & great authentic UGC from ambassadors!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Holly H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 05, 2023

**What do you like best about Club (formerly Brandbassador)?**

Our quarterly discussions with Winnie, our dedicated account manager, are consistently enjoyable. She aids us in defining our objectives and ensures our account stays on track. Winnie has always been readily available to assist us with any challenges, and the overall customer support we receive from Brandbassador is exceptional.

The straightforward and efficient mission setup process provided by Brandbassador deserves high praise. Thanks to its user-friendly interface, we can effortlessly establish multiple missions each week.

Since our account overhaul earlier this year, we've been remarkably successful in accumulating authentic user-generated content (UGC) from ambassadors spanning the globe. This UGC has played a pivotal role in various digital marketing campaigns, delivering impressive results.

**What do you dislike about Club (formerly Brandbassador)?**

One minor critique we have is that occasionally, new messages vanish from the dashboard. Fortunately, we can quickly locate them by searching for the ambassador's name. Besides that minor issue, we absolutely adore the platform!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

With Brandbassador, we can effectively facilitate the generation of genuine reviews from satisfied customers who truly appreciate our products. Moreover, we've successfully gathered a substantial amount of authentic user-generated content (UGC), a task that was previously challenging to accomplish organically.

  ### 13. Attentive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 01, 2024

**What do you like best about Club (formerly Brandbassador)?**

I really can't speak more highly of our Account Manager, Maria. She handles any issues I have or ideas I come up with she directs me in the right direction to fulfill our brand's vision. I use the platform every single day.

**What do you dislike about Club (formerly Brandbassador)?**

I would love if the platform was more user friendly... the layout can sometimes be confusing for the ambassadors and myself running the platform.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It is easy to pull reports and assess brandbassador codes and the revenue being generated by those codes. We have issues with leaked codes by third party sites but with reducing expiration times and make personalized codes to our company  it has helped with that.

  ### 14. Best Ambassador Platform out there!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Morgan B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 22, 2023

**What do you like best about Club (formerly Brandbassador)?**

I love the ability to engage and reward ambassadors within the platform. I have used several other platforms to manage partners and I have always run into the problem of them getting bored and becoming inactive. This would require extra effort by me to contact and incentivize them. With Brandbassador, it creates an environment where ambassadors are excited to log on and see what they can earn. It also helps to create trust between the brand and program members. The brand knows that ambassadors will fulfill their part of the deal (content creation, reviews, social media engagement, etc.) and ambassadors know that they will get rewarded. The missions are so easy to create and there are even templates within the platform if you are in a slump or don't know where to start. My FAVORITE part about Brandbassador is that you literally cannot fail unless you don't accept help. Customer support is always there for your daily questions and they answer within the hour 90% of the time. In addition to that, you will be assigned a Customer Success Manager to meet with you 1:1 once a month. My CSM, Winnie, is fantastic at answering my questions and making suggestions that have proven, time and time again, to improve my ambassador community.

**What do you dislike about Club (formerly Brandbassador)?**

The only problem that I have run into with Brandbassador is that it has limited access to demographic filtering. They have an option to filter by State but it has never worked for me. You can also filter by city which can be helpful if you have needs for a mission that demographically specific.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It helps us to boost our Social Media engagement, helps us to have UGC content for repurposing on our platforms, and boost our reviews on online websites.

  ### 15. Great platform, streamlines your daily work.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dustin P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2024

**What do you like best about Club (formerly Brandbassador)?**

The best part of Brandbassador is how it's an app for users to keep on their phone, and puts ambassadors in the drivers seat. It helps keep your communications streamlined and easy to work into your weekly routine.

**What do you dislike about Club (formerly Brandbassador)?**

buggy when filtering, not as intuitive. many options!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

helping streamline process of vetting new affiliate content creators, asking for content and communicating the process along the way.

  ### 16. Brilliant app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Diandra O. | Senior Regulatory Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about Club (formerly Brandbassador)?**

I get to collaborate with some rally good brands without any fees!

**What do you dislike about Club (formerly Brandbassador)?**

The currency is dollars only. I live in UK and I never get to convert the right amounts from individual brands to purchase their products with giftcards

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It's encouraging me to get out of my shell and post more on social media because if the grwar rewards the missions are offering me

  ### 17. Great For Growing A Community

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cade C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 11, 2023

**What do you like best about Club (formerly Brandbassador)?**

I love how straightforward the platform is, its incredibly easy to manage and if I hit a writers block I have a ton of pre built missions that help me to get out of that slump.

**What do you dislike about Club (formerly Brandbassador)?**

I wish the search system was better when searching for specific ambassadors. Sometimes I can type an ambassadors name in verbatim and nothing appears still. I think this could be fixed easily however, it just seems like a bug.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador helps us to engage with our most hardcore fans incredibly easy. We can send direct messages about new product launches, set missions around these product launches which in turn, helps us to launch a new product. There are plenty of problems that Brandbassador helps us to solve but, engaging with our audience is number 1.

  ### 18. Great support from staff for a very functional product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2024

**What do you like best about Club (formerly Brandbassador)?**

The support offered by Brandbassador staff is fantastic. They have helped us impliment a number of features to directly address our ambassadors. The back end is straight forward and simple to use, which is great as we use daily.

**What do you dislike about Club (formerly Brandbassador)?**

Integration took a couple of months to get everything working right and all the ambassadors transitioned across and up to speed, but the staff supported us through this and offered our ambassadors a webinar to help.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Gaining valuble insight on social metrics.

  ### 19. Kind Staff

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2024

**What do you like best about Club (formerly Brandbassador)?**

I appreciate how on top of things everyone on the team is.

**What do you dislike about Club (formerly Brandbassador)?**

Everything is pretty great. Do not have anything negative to say.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It is helping us reach people on all social media platforms through ambassadors.

  ### 20. Terrific customer service!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jasper S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2024

**What do you like best about Club (formerly Brandbassador)?**

Not only will your account manager be quick to respond to any questions you have there's also a person dedicated to assisting in any tasks you may need done but don't have time to do. They're really aimed at your success!

**What do you dislike about Club (formerly Brandbassador)?**

Wish there was an outreach feature to get more niche creators. A more organized way to segment or categorize your missions for the creators rather than just filtering it

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Creating content tasks for influencers

  ### 21. Best Brand Ambassador/Community Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brittany S. | Social Media Community Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2021

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is a great tool for enabing your existing user base to promote your products in a seamless way. The platform is easy to use and our ambassadors love the app! We cannot wait to see what Club has to offer.

**What do you dislike about Club (formerly Brandbassador)?**

There are limitations to data that can be accessed since they're a UK based company.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador allows us to streamline the entire ambassador process from application to content creation to offering rewards.

  ### 22. Long-term customer

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 17, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador have been flexible and adaptable in allowing us to use their platform as our company has grown and changed. They have been very accommodating in helping us set new goals and creating new ideas for missions along the way. The Customer Support has been key to this and the number of new features.

**What do you dislike about Club (formerly Brandbassador)?**

The quality of UGC can sometimes be hit or miss for video content, as the ambassadors usually have a smaller following so aren't as technically strong in video creation.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It is helping us with new product launches, in terms of creating general buzz around the product launch, and sharing consumer feedback so that other consumers can visually see the benefits.
It also helps us with generating static UGC images which we can repurpose for more organic style paid social ads and how to use images.

  ### 23. Brandbassador is taking Micro Influencer Marketing to the next level

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 19, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador has been a game-changer for our micro influencer marketing campaigns. Here's why we love it:

Ease of Use: Brandbassador's platform is incredibly user-friendly, making micro influencer campaign management a breeze.

Exceptional Support: Their support team is always ready to assist, ensuring a smooth experience.

Monthly Updates: I appreciate the monthly update calls, which provide valuable insights for optimizing campaigns. Maeve is a great Customer Success AMnager, always has an open ear and finds a solution for every topic. 

Micro-Influencer Management: Brandbassador is an excellent tool for handling micro-influencers, helping us achieve great results.

I highly recommend Brandbassador for any company, that is looking for an easy way to manage micro influencer marketing.

**What do you dislike about Club (formerly Brandbassador)?**

There isn't much I don't like about Brandbassador. The tool is incredibly user-friendly, and you can achieve great results with minimal effort. It would be great if there could be an option to set another app language, as most of our ambassadors prefer it in German. Additionally, I would appreciate it if you could include the social media account names in the exports, as this information is crucial when downloading the data.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It helps us efficiently manage hundreds of micro-influencers, making the process incredibly straightforward. Our primary goals are to boost revenue, raise awareness on Instagram, and ensure customer success.

  ### 24. Awesome Company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cyndal D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 05, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador has always been willing to work with us where we needed and had questions whether that was somethnig with the account or finances etc. The team is awesome and always really helpful with trying to make sure we are doing everything we can to keep our community thriving and up to date! Maria and Maddie are who help manage my account and they are just absoltuely awesome. They have bi-weekly meetings with me to make sure everything is on track and go over things if anything seems off. Even our onboarding process was great and my previous account managaer, Simone was also the best!! Thanks Brandbassador :)

**What do you dislike about Club (formerly Brandbassador)?**

There isn't much I can say bad about Brandbassador! There have been times where we have to really try to connect so that our account managers can really better understand the brand voice or make sure they arent sending communications that havent been approved yet but they are always understanding and more than willing to work with us to make sure things are perfect!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassafor is solving the fact that we wanted to have somewhere to direct all of the rad people who reach out to us and want to do more to support our company.

  ### 25. A Great Program to work with our community!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2024

**What do you like best about Club (formerly Brandbassador)?**

I appreciate the teams ability to listen to feedback and grow with it!

**What do you dislike about Club (formerly Brandbassador)?**

Some of our Ambassadors don't love using the platform - and the Android version could use some work, but at least it exists.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Allows us a great option to partner with influencers seamlessly, and increase our interactions on social media.

  ### 26. Great customer support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2024

**What do you like best about Club (formerly Brandbassador)?**

My favorite thing about the platform is the technical support feature. I have never had such a good experience with an AI customer support. Every question that I have asked has been answered immediately and I am given multiple different ways to find the solution.

**What do you dislike about Club (formerly Brandbassador)?**

As of right now, I wouldn't change anything!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Managing my ambassador program in one place. Brandbassador makes it so easy to stay organized!

  ### 27. Easy to use, great app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about Club (formerly Brandbassador)?**

I love that I can complete missions and win rewards/earn money

**What do you dislike about Club (formerly Brandbassador)?**

I'd like to see how much I've earned in total each but would have to calculate it manually

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

I haven't had any problems cashing out and everything is very efficient. However I hope that we can wait less than 3 weeks for our payouts in the future.

  ### 28. Great tool for ambassador management and engagement.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mathew G. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 08, 2023

**What do you like best about Club (formerly Brandbassador)?**

The Brandbassador software helps our businesses manage our brand ambassador programs effectively. Its user-friendly interface and advanced features allow us to efficiently recruit, track, and reward ambassadors. The support you receive from the Brandbassador Team is world-class and has helped drive results and created a really positive experience using the software. Rebecca is our Customer Sucess Executive and she is fantastic.

**What do you dislike about Club (formerly Brandbassador)?**

There is not much to not like about Brandbassador. The one thing I would highlight to be aware of is that you still have to do the work to build out your ambassador program. Brandbassador is the tool that allows you to manage, track and reward your ambassadors.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

We use Brandbassador to recruit, track, and reward ambassadors. This saves us time on manual tasks and creates efficiencies that allow us to grow our brand more quickly.

  ### 29. Very easy and it has all what you need

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 24, 2023

**What do you like best about Club (formerly Brandbassador)?**

That it is so easy to use. The gamification in the missions is very attractive to the ambassadors that are in the app and that helps a lot when you growing a community. The customer support is amazing, our csm is always there if we need anything. The start with Brandbassador is also really easy, with a few clicks everything is integrated.

**What do you dislike about Club (formerly Brandbassador)?**

I would just point out one thing and it is that it could be easier to filter, segment, and go throught your own missions, especially when you have a lot of them.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Finding influencers that are interested in our brand. Having an active community that we can communicate with a few clicks. Having all the influencer codes in just one platform, that makes it really easy to track overall sales.

  ### 30. Brandbassador for Make My Blinds & Swift Direct Blinds

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hannah P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 27, 2023

**What do you like best about Club (formerly Brandbassador)?**

For us the platform is mainly used for generating sales and creating content. We find the mission set up an easy way to assign tasks to our community.

**What do you dislike about Club (formerly Brandbassador)?**

The thing we find most difficult is the currency, we'd much prefer the easr of our account being in GBP. We're resonably happy with the features offered via the platform though.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

We use for generating sales but also content creation. This allows us to work directly with a community to creat content we can use in our marketing materials.

  ### 31. 100% recommended.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andy T. | Apparel & Fashion, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 05, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador has provided an excellent service to our company. We are extremely happy to work with them and we'll keep doing it. Their program will help you out to grow in your social media. 100% recommended.

**What do you dislike about Club (formerly Brandbassador)?**

We have been working for a little more than one year and the experience has been satisfactory. Thanks

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

They has been helping us to grow up in our social media and the growing has been great. The influencers program is great to bring new clients and keep the ones you have already.

  ### 32. We love it!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2023

**What do you like best about Club (formerly Brandbassador)?**

I love the platform, it's easy to use and Winnie, our customer success executive was amazing, she explained how to use the platform very clearly, always helped us hit our goals and maintains such a cheerful and positive attitude on our monthly calls <3. We use brandbassador every day and love seeing our business thrive and grow on there. Implementation was so easy, Winnie guided us through the entire thing. They have a great number of features and making missions was so fun!!! Integration was awesome and we love getting to know all of our ambassadors through the plaform.

**What do you dislike about Club (formerly Brandbassador)?**

We loved everything about brandbassador.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador allowed us to spread brand awareness and get customers excited to use our products.

  ### 33. Blooming Ambassador Program

**Rating:** 5.0/5.0 stars

**Reviewed by:** Casie A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 27, 2023

**What do you like best about Club (formerly Brandbassador)?**

I love how we're able to gamify the ambassador experience and make it more fun and enticing to our community!

**What do you dislike about Club (formerly Brandbassador)?**

I haven't really run into any downsides with the platform!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador has streamlined the affiliate/ambassador program, making it much easier to run the program as a whole! Our previous program was much smaller and much more basic, this has made it much easier for us to manage and grow the program

  ### 34. Good

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about Club (formerly Brandbassador)?**

I use Brandbassador for three years now and I love the app. Very easy to use.

**What do you dislike about Club (formerly Brandbassador)?**

Sometimes the fee is not what they Tell you

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It helps to get collaborations

  ### 35. Best cummunity for ambassadors

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yassine S. | Affiliate Marketing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 11, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador revolutionizes brand advocacy, uniting passion with strategy. Its user-friendly interface and powerful analytics empower businesses to harness the full potential of their loyal customers. A game-changer for modern marketing.

**What do you dislike about Club (formerly Brandbassador)?**

To be honest there are nothing i dislike about the app i will just love to see a new design for the app

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It streamlines the process of identifying, onboarding, and collaborating with brand advocates, making it more time and cost-effective compared to traditional influencer marketing

  ### 36. Great platform for easy influencer management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** December 28, 2022

**What do you like best about Club (formerly Brandbassador)?**

I really like how it works, it is super engaging in easy to have (micro) influencers help your brand. As a brand you also have the opportunity to brief and enhance the content of the influencers.

**What do you dislike about Club (formerly Brandbassador)?**

As a brand you compete with other brands using Brandbassador. 
Influencers are more likely to do what 'earns' most.
The users will not always be active on Brandbassador, so you have to continue (re)engaging good micro influencers.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

The creation of UGC/influencer content for our brand. We use this on for our channels as well.
Being visible on Instagram and TikTok via micro influencers.

**Official Response from Trelawney Erwin:**

> Hello!

Thank you for your review of Brandbassador and for mentioning how you're getting higher-quality UGC from your community.  User-generated content is so important for brands to have at their fingertips. 

We always advocate for brands to work with their true fans and customers. This lowers the risk that you're competing for your ambassadors' attention with any other brands. 

It's great getting to work with you and we hope you see even more quality content come in throughout the year!

Team Brandbassador


  ### 37. A fantastic platform to raise awareness of your brand

**Rating:** 4.5/5.0 stars

**Reviewed by:** Laura R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Club (formerly Brandbassador)?**

You can easily control a community of brand ambassadors.

**What do you dislike about Club (formerly Brandbassador)?**

Sometimes there are failures in the delivery of missions due to connection problems with other platforms.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It helps us to have a community of ambassadors to make the brand known and to be able to control it to measure results.

  ### 38. Regan's Rave Review for Brandbassador

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew R. | Marketing and Communication Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 04, 2023

**What do you like best about Club (formerly Brandbassador)?**

It's got to be a tie, between the people with their expertise & all the offerings it has as a platform. The customer care & app abilities tower over competitors

**What do you dislike about Club (formerly Brandbassador)?**

I do not have anything to write here regarding this question. I have yet to come across anything I dislike.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Overall brand awareness and brand goodwill sentiment among key customers and retail partners. Plus the added bonus of content creation & advocacy.

  ### 39. BB love💘

**Rating:** 5.0/5.0 stars

**Reviewed by:** lili g. | New Cars Leasing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2023

**What do you like best about Club (formerly Brandbassador)?**

A very cool system to work from home, communicate with amazing brands, good salary

**What do you dislike about Club (formerly Brandbassador)?**

Nothing !!!💘 everything is easy and i love it

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

i have children and its easy to work from home, received amazing gifts

  ### 40. Brandbassador is the best!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Tobacco | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 28, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is very helpful in helping the team decide who is the right fit to be a brand ambassador. The program also helps us detect who has fake likes,followers, and views on Instagram by letting us know when a profile has inconsistencies.

Brandbassador is very easy to use and we use it every day.

**What do you dislike about Club (formerly Brandbassador)?**

Nothing at this time. Everyone has been very helpful.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador helps the company advertise.

  ### 41. Brandbassador Reinvents The Concept of "Brand Ambassadors"

**Rating:** 3.5/5.0 stars

**Reviewed by:** Charlotte M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador has reinvented the "brand ambassador" space with an easy-to-use and quick-to-navigate platform that allows brands to create true, direct, and enjoyable connections with ambassadors. It's an effective way to grow a community while also maintaining that one-on-one connection with followers and customers.

**What do you dislike about Club (formerly Brandbassador)?**

I would not say that there are any "dislikes" to the platform. Everything runs very smoothly for the most part. 

The only thing that could be improved is that there have been occasional glitches when ambassadors upload their IG story screenshots, but that is also linked to technical issues with Instagram and is usually very quickly resolved / assisted by the tech team!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Customer and ambassador connections! The ambassador platform has allowed us to grow and maintain stronger connections with our community, as well as involving them with the brand directly.

  ### 42. Best Ambassadors Program Platform!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rachael T. | Brand Ambassador, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is such a great program! Their app is super easy to navigate and use. I've been introduced to many great brand programs. They make it really easy and simple to work with multiple brands and keep track of your earnings. The best part is that you can build your own team of ambassadors that you'll earn commission off of. I love Brandbassador. I've recommended them to everyone I know.

**What do you dislike about Club (formerly Brandbassador)?**

I really don't have anything bad to say about them.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador is solving the problems with not being able to work with multiple brands smoothly. This benefits me because I can easily work with many brands and easily keep track of everything.

  ### 43. The App that helps your create an experience with your Ambassador Community.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 09, 2023

**What do you like best about Club (formerly Brandbassador)?**

I love that you can create missions for ambassadors, access mission ideas, segment the community, track revenue and ROI. The support service is amazing. I love our account manager Winnie and my favorite support person Melkatarah.

**What do you dislike about Club (formerly Brandbassador)?**

I would like to see a breakdown of revenue per segment group.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It helps our community stay engaged with ideas on how to support the company while rewarding their efforts! Our ambassadors are ideally kencko enthusiasts or customers.

**Official Response from Amy Roberts:**

> Thank you so much for your review! 

  ### 44. An effective and easy to navigate tool that can expand your community!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Madison M. | Videographer & Social Media Content Creator, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 26, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is a fantastic tool with a lot of great features. There’s an extensive amount of insights you can view. You can grow your community and make them feel more connected to your brand. They make it seamless to create missions, already having pre-existing templates for you. When you have questions or want to know more about the platform, the side help chat contains various articles and Q&A that always provides more insight.

**What do you dislike about Club (formerly Brandbassador)?**

At times, there can be a few technical difficulties with ambassadors using the program, but it always manages to get resolved with the helpful  Brandbassador support team.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

It gives a whole new side to our community being able to interact and be a part of the brand. Whether it is creating their own code, making content, receiving free products, or providing revenue, they're so many significant aspects.

  ### 45. A tool full of possibilities

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sophia H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 03, 2023

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is a platform that allows you to react to the fast pace of social media. The creation of multiple missions gives us as clients the opportunity to use the tool strategically. In addition to building a wonderful community, it is also possible to develop the brand itself. 
I would also like to emphasise the outstanding support from Brandbassador at this point. The contact persons always react promptly and courteously.

**What do you dislike about Club (formerly Brandbassador)?**

It would be wonderful if you could also store your own filters, such as a weekly view, within the dashboard view. 
Furthermore, it would be great if you could compare the results within the tool. However, these are only small things!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

The reach of our Ambassadors in particular is invaluable to us. We are happy and proud to have built up an international community with Brandbassador that enables us to make PAUL VALENTINE known in other parts of the world!

  ### 46. A Valuable Asset for any Brand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 31, 2023

**What do you like best about Club (formerly Brandbassador)?**

- the ability to have dedicated help with individuals that genuinely care about the success of the program

- the ability to scale our influencer roster easily and manage the team without hiring additional staff

- the ability to leverage a massive influencer base quickly - drive real sales, boost social engagement, drive reviews - the platform allows you to create missions to mobilize a massive team quickly and easily.

**What do you dislike about Club (formerly Brandbassador)?**

- there are odd connection issues for some ambassadors and some have struggled with uploading missions
- would like to see more ability to break out multiple stores within the same account

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador helps MuscleTech scale our influencer team from 20-25 to over 700. We're able to manage 700 influencers and broaden our reach with micro influencers who drive real sales to our website - without pay per post or monthly salaries.

  ### 47. Well Organized, easy to use, fast, exceptional results

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2023

**What do you like best about Club (formerly Brandbassador)?**

The brand bassador team (Will McCarthy) and their willingness to help. They provide great insight on how to use the app and always come back with a formidable answer to any of my questions

**What do you dislike about Club (formerly Brandbassador)?**

I believe it to be more of a user error but how often brandbassadors come back to me with failed mission submissions

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

For me its how to best create missions and mission lines that co inside with what our brand is actively doing

  ### 48. For Brands That Want to Build a Community

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amy H. | PR & Social Media Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 05, 2022

**What do you like best about Club (formerly Brandbassador)?**

Brandbassador is more than a platform, there is a whole team behind it who are committed to making sure you succeed in every aspect: planning, activating, enhancing.

**What do you dislike about Club (formerly Brandbassador)?**

Be prepared to make enough time for the platform. You are building a community & need to be just as engaged with your ambassador as you would want them to be with your brand.

**Recommendations to others considering Club (formerly Brandbassador):**

Ensure you dedicate time to the platform in terms of how you are going to use it (planning), how you will launch & maintain the missions (activation) keep your ambassadors engaged (community management). Fit the platform within your overall marketing plan too!

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

User-generated content is a huge asset to our brand & being able to gather this from a single community is incredibly useful. It's also a great way to create genuine brand awareness.

**Official Response from Trelawney Erwin:**

> Hello!

Thank you so much for your review and for mentioning how much you enjoy working with our success team. They love getting to engage with our brand community and helping you see results.

We're glad to hear you're gaining tons of user-generated content from your brand and hope you continue seeing leaps and bounds in your brand awareness and engagement in the future.

Cheers! 
Team Brandbassador


  ### 49. Supportive and

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 08, 2023

**What do you like best about Club (formerly Brandbassador)?**

The most helpful things about the Brandbassador platform is the ability to stay connected with our community in a current, and relatable way.

**What do you dislike about Club (formerly Brandbassador)?**

Sometimes the layout ouf the platform can be confusing for ambassadors.

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Brandbassador helps us to stay connected to out most loyal customers, and reward them for their loyalty. Provide exclusive, news, offers and gain feedback in a covert way.

  ### 50. Would recommend, such a great platform and easy to navigate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alanna H. | Social Media Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2022

**What do you like best about Club (formerly Brandbassador)?**

This is a great platform to use, its very easy to navigate. The support team are super helpful and are happy to answer and queries with a fast response time. They go out of their way to help and no issue is too big or small. Shout out to Will MCcarthy too for being helpful and jolly on every call we have. Really glad we joined the platform, its helped out our brand so much and we have such a great team of Ambassadors on board!

**What do you dislike about Club (formerly Brandbassador)?**

The errors with code uploading when an ambassador requests to do the freebie mission then withdraws
Some glitches when ambassadors try to submit screenshot proof to mission
TikTok trends mission templates could be updated more often and on trend
Mission templates for trending Instagram Reels
There needs to be an option for ambassador to 'Share To IG Story'

**What problems is Club (formerly Brandbassador) solving and how is that benefiting you?**

Fixing issues within 24hours via their support team- super helpful


## Club (formerly Brandbassador) Discussions
  - [How do you structure a brand ambassador program?](https://www.g2.com/discussions/how-do-you-structure-a-brand-ambassador-program) - 1 comment
  - [What companies use BrandBassador?](https://www.g2.com/discussions/what-companies-use-brandbassador) - 1 comment
  - [What is BrandBassador app?](https://www.g2.com/discussions/what-is-brandbassador-app) - 5 comments
  - [How does BrandBassador work?](https://www.g2.com/discussions/how-does-brandbassador-work) - 1 comment

- [View Club (formerly Brandbassador) pricing details and edition comparison](https://www.g2.com/products/club-formerly-brandbassador/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+01%3A45%3A27+-0500&secure%5Bsession_id%5D=0b0796db-46f3-4c83-a32d-7d0e1448f564&secure%5Btoken%5D=faa5d40e5a4397d295cd174f732f6ff6d5292c4f5a1d949beed61f9f18166dc5&format=llm_user)
## Club (formerly Brandbassador) Integrations
  - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)
  - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews)
  - [Centra](https://www.g2.com/products/centra/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [WooCommerce](https://www.g2.com/products/woocommerce/reviews)

## Club (formerly Brandbassador) Features
**Link Options**
- Custom Links
- Referral Link Generator
- Smart Link

**Influencer Marketing**
- Influencer Recruitment
- Influencer Scoring
- Audience Analysis
- Influencer Segmentation
- Influencer Collaboration
- User-Generated Content (UGC) Management
- Content Approval
- Campaign Analytics
- Reporting and Dashboards
- Data Importing and Exporting Tools
- Influencer Whitelisting
- Influencer Compensation
- Social Commerce
- E-Commerce Integration

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - Affiliate Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Discovery**
- Referral Program
- Incentives
- 3rd-Party Trends

**Tracking Options**
- Email Updates
- Affiliate Tracking
- Cookieless Tracking

**Agentic AI - Influencer Marketing Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

**Affiliate Management**
- Affiliate Network
- Commissions and Payouts
- Customization

**Mobile**
- Mobile Optimization

**Platform**
- Multichannel Sharing
- Forum
- Integration
- Content Distribution

## Top Club (formerly Brandbassador) Alternatives
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