BMC SOFTWARE INC Reviews
Describe the project or task the provider helped with:
We were primarily used BMC for service management to keep a track of the issues and create new tickets. It was helpful in storing the timeline of the ticket and assigning it from one team to another. With thresholds for priority and impact we were able to maintain our SLAs within the time frame as per the contract with our clients. Review collected by and hosted on G2.com.
What do you like best?
The ability to use it across multiple teams and assign a ticket from one team to another. Helped in keeping track of the incident process, change management process, problem management process and so on. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
It helped to tract all sort of work we do for our clients Review collected by and hosted on G2.com.
What do you like best?
It's a very helpful tool to prioritise, assign to specific people and to tract end to end solution for a problem or an incident. We can also relate the incident to a change and keep the records clean to track what sort of changes have been performed Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
BMC assisted with out ticketing system and was simple to use especially for non-tech users Review collected by and hosted on G2.com.
What do you like best?
Simplified interface with tons of amazing features that is beneficial for end-users, technicians, etc. Review collected by and hosted on G2.com.
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