BMC SOFTWARE INC Reviews & Product Details

BMC SOFTWARE INC Overview

What is BMC SOFTWARE INC?

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems.

BMC SOFTWARE INC Details
Product Description

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems.


Seller Details
Seller
BMC
Company Website
Phone
713 918 8800
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
53,724 Twitter followers
LinkedIn® Page
www.linkedin.com
6,833 employees on LinkedIn®
Description

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.

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BMC SOFTWARE INC Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

We were primarily used BMC for service management to keep a track of the issues and create new tickets. It was helpful in storing the timeline of the ticket and assigning it from one team to another. With thresholds for priority and impact we were able to maintain our SLAs within the time frame as per the contract with our clients. Review collected by and hosted on G2.com.

What do you like best?

The ability to use it across multiple teams and assign a ticket from one team to another. Helped in keeping track of the incident process, change management process, problem management process and so on. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is archaic and feels way too outdated into the era of materialistic design. The tool keeps failing while navigating through different tickets and the navigation flow isn't anywhere near being smooth. It's integration features with other software don't function properly at times. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We have been using BMC to keep tack of service tickets,change management and making sure the SLA isn't breached at any point of time Review collected by and hosted on G2.com.

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GI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

It helped to tract all sort of work we do for our clients Review collected by and hosted on G2.com.

What do you like best?

It's a very helpful tool to prioritise, assign to specific people and to tract end to end solution for a problem or an incident. We can also relate the incident to a change and keep the records clean to track what sort of changes have been performed Review collected by and hosted on G2.com.

What do you dislike?

The old version of bmc is a free tool and it is very difficult to use but the latest Licienced version is very usefull as well as we have the option to work in browser which makes it easy to use but it breaks more frequently Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Go for a paid version where you have more options Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Incidents users reporting on an ongoing development projects Review collected by and hosted on G2.com.

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Desktop Support Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

BMC assisted with out ticketing system and was simple to use especially for non-tech users Review collected by and hosted on G2.com.

What do you like best?

Simplified interface with tons of amazing features that is beneficial for end-users, technicians, etc. Review collected by and hosted on G2.com.

What do you dislike?

Performance can be slow at time especially when running reports, but it can be optimized when installed correctly. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

It is a great software when running on the correct configuration of hardware Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Managing tickets and managing workloads Review collected by and hosted on G2.com.

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