Balto Reviews & Product Details

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsibilities. Balto’s AI workforce helps business leaders make better decisions, powers sales and customer service agents with superhuman knowledge, and automates time-consuming administrative tasks in the back-office. Why Contact Centers Choose Balto -AI That Works in Real Time – Instant guidance, automation, and insights delivered as calls happen. -Higher Sales, Faster Resolutions – AI-powered assistance ensures agents never miss an opportunity. -Automated Compliance & QA – AI catches mistakes before they happen, eliminating costly errors. -Seamless Integration – Works with your existing tech stack, including Salesforce. The Results Speak for Themselves -AmTrust increased CSAT scores by 25% -Arsenal Business Growth slashed ramp time by 83% -Florida Window & Door boosted conversion rates by 30% Learn more and book a demo at balto.ai

Product Website

Seller

Balto

Discussions

Balto Community

Languages Supported

Arabic, Belarusian, German, English, Persian, French, Croatian, Armenian, Italian, Georgian, Kazakh, Dutch, Polish, Portuguese, Russian, Spanish, Ukrainian, Uzbek

Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

Overview by

Maria Citrowske

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Balto Integrations

(6)

Verified by Balto

Balto Media

Real-time guidance prompts agents with the answers and resources they need, live in their conversations.

Balto’s AI automatically summarizes calls and syncs them to your CRM.

AI call scoring grades calls with 95% accuracy, so humans can focus on exceptions, gray areas, and agent disputes.

Let AI uncover and organize contact center compliance issues for you.

Your ready-to-use contact center coaching system for faster, more effective feedback sessions.

Understand what customers are really saying — and use it to make your business better.

Official Downloads

(3)

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A Strategic Guide for Health Insurance Sales Teams

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Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

1/13/2025

"medicare agent"

5/5

What do you like best about Balto?

during the call I can make sure the compliance were met Review collected by and hosted on G2.com.

What do you dislike about Balto?

some times there were error the call was not recorded Review collected by and hosted on G2.com.

roy b.

Admissions Advisor

Small-Business (50 or fewer emp.)

9/12/2024

"CONVENIENCE"

5/5

What do you like best about Balto?

What I love about Balto is that it summarizes everyting in the conversation without having to take the effort to type things down while you're talking. Review collected by and hosted on G2.com.

What do you dislike about Balto?

If the call exceeds an hour the Balto does not show the summary. Review collected by and hosted on G2.com.

Alexander W.

Health insurance agent

Mid-Market (51-1000 emp.)

12/10/2024

"Smoothe Experience"

5/5

What do you like best about Balto?

My script is in the app and easy to read, love how I'm able to follow along Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing I use it every day and never had a problem Review collected by and hosted on G2.com.

Charlene C.

Solutions Specialist

Enterprise (> 1000 emp.)

11/29/2024

"Important documentative software"

5/5

What do you like best about Balto?

Balto keeps me on track for my script and required statements that must be said on all calls. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The box gets in the way. Placement should me better formatted. Review collected by and hosted on G2.com.

Vincent V.

Admissions director

Enterprise (> 1000 emp.)

9/24/2024

"balto is very user friendly almost impossible not to find what youre looking for."

5/5

What do you like best about Balto?

its AI feature for analytics, and the summarization of each interaction. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I cant think of anything to dislike about balto because it has everything im looking for. Review collected by and hosted on G2.com.

Hermie A.

Cybersecurity Admissions Advisor

Mid-Market (51-1000 emp.)

9/24/2024

"How Balto Made My Life Easier"

4/5

What do you like best about Balto?

Very user-friendly and my notes & calls can be accessed easily when I need them. Easy to customize as well. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Haven't seen any and no complaints so far. Review collected by and hosted on G2.com.

Dirk C.

Field Scheduler

Enterprise (> 1000 emp.)

12/31/2024

"Daily Use"

4/5

What do you like best about Balto?

I use it for customer contact. It is very useful for those interactions Review collected by and hosted on G2.com.

What do you dislike about Balto?

Somethimes the score is not correct due to a language disparity Review collected by and hosted on G2.com.

Charles H.

Medicare sales

Mid-Market (51-1000 emp.)

10/7/2024

"Review of Balto"

5/5

What do you like best about Balto?

It automatically updates, so that helps me stay focused Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it's out of order, so that throws me off a bit Review collected by and hosted on G2.com.

Aliza C.

Admission Advisor

Small-Business (50 or fewer emp.)

9/28/2024

"Balto Review"

5/5

What do you like best about Balto?

it summarizes the conversation well and can copy the summary with tips and checklist Review collected by and hosted on G2.com.

What do you dislike about Balto?

it doesn't capture the call if it exceeded 1 hr Review collected by and hosted on G2.com.

Dana A.

Licensed Agent and Broker

Enterprise (> 1000 emp.)

8/13/2024

"Great program that helps with both sales and compliance"

5/5

What do you like best about Balto?

I like that it helps me keep on track; keeps the sales conversation flowing; that it contains valuable resources like SEP's and their codes; and I like the positive reinforcement it gives me when I am on track and the call flow is compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes, it doesn't take into account special situations during conversations. Review collected by and hosted on G2.com.