--- title: Balto Reviews meta_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 591 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 591 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews **Vendor:** Balto **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 591 ## About Balto Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. ## Balto Pros & Cons **What users like:** - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. (49 reviews) - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. (48 reviews) - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. (22 reviews) - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. (16 reviews) - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. (16 reviews) - Users value the **time-saving capabilities** of Balto, significantly reducing manual input and enhancing productivity. (16 reviews) - Users love Balto for its **efficiency** , enhancing communication and saving substantial time with automatic data capture. (14 reviews) - Users love Balto for its **time-saving summarization** , effortlessly capturing conversation details for efficient reviews and feedback. (13 reviews) - Artificial Intelligence (13 reviews) - Automation (13 reviews) **What users dislike:** - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. (20 reviews) - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. (12 reviews) - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. (11 reviews) - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. (9 reviews) - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. (7 reviews) - Users express frustration with **call limitations** in Balto, including tracking issues and real-time suggestion distractions affecting productivity. (6 reviews) - Users experience **slow performance** with Balto, noting lag and difficulty in logging in from different desktops. (6 reviews) - Users often experience **voice recognition issues** with Balto, leading to missed phrases and inaccurate recordings. (6 reviews) - Limited Customization (5 reviews) - App Functionality (4 reviews) ## Balto Reviews ### 1. Interesting New Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Steven S. | Medicare Sales, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Balto?** It's an excellent guide for when you start to get stuck in your call. I like the additional ideas. **What do you dislike about Balto?** A bit glitchy with our systems still. Sure they are working on it. **What problems is Balto solving and how is that benefiting you?** It hasn't solved any "problems" as of yet. It has helped keep me on track and gives good ideas. **Official Response from Polina Dvorkin:** > Hello Steven, Thank you for taking the time to share your feedback about Balto! Our team largely values your review as we work very hard to maximize customer satisfaction. We will make sure that the glitches are fixed in the future and bring up your concerns to our Engineering Team. Thank you again for choosing Balto and we hope that Real-Time guidance brings solutions to any arising problems! Team Balto ### 2. One of the strongest tools we use as an organization **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Trainer, new hire sales, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Balto?** The suggestions it gives when it hears me or the customer talking **What do you dislike about Balto?** Honestly not really anything. It sometimes misses slang but for the most part it catches everyhting **What problems is Balto solving and how is that benefiting you?** Election periods, giving me suggestions of how i can ask specific questions around these periods has been incredibly helpful **Official Response from Polina Dvorkin:** > Hello Ryan, Our team appreciates you taking the time to share your feedback and we are very grateful for your positive reviews! We hope that Balto continues to exceed your expectations in the future! Team Balto ### 3. With you till the end **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** Balto is so helpful and keeps you on pace with suggestions on what to ask to guide you in providing the best customer experience possible. It's very intuitive, like having your best friend sitting next to you, cheering you on and giving ideas for questions to ask and directions to lead the call. It has assisted in me gaining more confidence. Since I started using Balto I have been more compliant and helps by keeping me on task. Very easy to use and follow. I'd be lost without it! **What do you dislike about Balto?** There is a question that I feel is out of order. **What problems is Balto solving and how is that benefiting you?** I have suggestions or questions to ask my client at times that more information is needed. It keeps me sounding professional and on task. **Official Response from Polina Dvorkin:** > Hello, Thank you for writing such a wonderful review, our team largely appreciates you taking the time to share your feedback with us. It is truly wonderful to know that Balto can be considered a best friend at work! We are so thrilled that you were satisfied with our services and we will continue to surpass your expectations in the future! Team Balto ### 4. Balto has been very helpful in evaluating interactions with employees. **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph G. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Balto?** I like that it grades every call the representative takes so I get a true average. **What do you dislike about Balto?** Cannot evaluate Spanish speaking calls. This would be very helpful in being able to both grade these calls and to provide realtime help/translation to the CSR when trying to communicate while getting a translator on the line. **Recommendations to others considering Balto:** Balto really is a comprehensive and valuable tool to use. Both from the manager /coaching point AND operations perspective. In addition it has provided realtime assistance to employees because of voice analytics to populate reminders and knowledge to the call center rep when key words are used. **What problems is Balto solving and how is that benefiting you?** Being able to recognize key words/phrases that will allow us to know which calls we need to take a closer look at. populate knowledge articles on low volume call types so CSR's have an idea on how to help the customer. ### 5. Balto is a great resource **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara D. | Medicare Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Balto?** Help me keep my conversation on track while talking to customers **What do you dislike about Balto?** Sometimes the popups don't align with the conversation **What problems is Balto solving and how is that benefiting you?** Benefit of using Balto is that it allows me to stay on topic and reminds me of things I need to ask. **Official Response from Polina Dvorkin:** > Hello Barbara, We appreciate you taking the time to let us know about your experience with Balto! Our team truly values your review and we will make sure that we take a deeper look into the popup issue for future use. We thank you again for choosing Balto! Team Balto ### 6. Makes the job and life easier... **Rating:** 5.0/5.0 stars **Reviewed by:** Angel F. | Medicare Insurace Agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** Balto helps you to stay on track and maintain call flow. **What do you dislike about Balto?** Honestly, nothing. I do feel that is will sometimes pick up chatter that should be disregarded. **Recommendations to others considering Balto:** Ease of access Sales coaching Call guidance **What problems is Balto solving and how is that benefiting you?** Balto ensures I complete the needs analysis thoroughly. **Official Response from Polina Dvorkin:** > Hello Angel, The Balto team appreciates you taking the time to write such a wonderful review. We are thrilled to hear that Balto is assisting you with staying on track and maintaining your call flow. We intend on surpassing your expectations even further in the future! Team Balto ### 7. Balto is easy to use and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Amayrani C. | Inbound Sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Balto?** I like that it can be edited in a way for us to remember important information we need to give out. **What do you dislike about Balto?** Nothing really, because if any problems they help you resolve them quickly. **What problems is Balto solving and how is that benefiting you?** Balto is helping me remember the benefits of using our services and why we have certain policies in place to be able to answer client's questions accurately. **Official Response from Polina Dvorkin:** > Hello Amayrani, Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction, so we thank you for taking the time to write this review! We are so happy to hear that you are finding our features to be useful in your work day. We intend on surpassing your expectations even further in the future! Team Balto ### 8. New Agent, Excited to Use Balto on the Floor **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Medicare Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I like how the phrases with Balto line up with the script. I don't have to say anything extra or out of the way. **What do you dislike about Balto?** I haven't found anything I dislike. Everything seems great. **What problems is Balto solving and how is that benefiting you?** It helps me stay compliant and get all of the information I need from the beneficiary. **Official Response from Polina Dvorkin:** > Hello Jessica, Thank you for writing such a wonderful review of Balto - Our team is largely appreciative of your feedback! We intend on surpassing your expectations even further in the future! Team Balto ### 9. Insightful and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena H. | Maintenance Case Specialist - QA, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Balto?** I like the real-time information we can see as call interactions take place. We can build our playbook to best compliment our business needs while delivering excellent customer service. Everyone at Balto is friendly and fantastic when we need assistance. **What do you dislike about Balto?** There isn't anything I dislike. I've enjoyed using Balto thus far. **What problems is Balto solving and how is that benefiting you?** We see decreased call handle time. We can have robust coaching conversations around the data captured. **Official Response from Polina Dvorkin:** > Hello Lorena, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy that you have found our customer service to be excellent - we are always here in time of need! We intend on surpassing your expectations even further in the future! Team Balto ### 10. So smart and innovative! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa K. | MSR, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Balto?** The voice recognition picks up even non verbatim wording. **What do you dislike about Balto?** Sometimes it is a little slow on start up, but nothing horrible. **What problems is Balto solving and how is that benefiting you?** Balto is helping me to make sure I am compliant in my role, and ensuring all customers get the best plans! **Official Response from Polina Dvorkin:** > Hello Alyssa, Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. Thank you so much for taking the time to write us a review and we intend on surpassing your expectations even further in the future! Team Balto ### 11. Balto for the Win **Rating:** 5.0/5.0 stars **Reviewed by:** Will L. | Licensed insurance agent **Reviewed Date:** December 14, 2021 **What do you like best about Balto?** That Balto guides you while working with the system **What do you dislike about Balto?** NOthing so far. I think that Sometimes it pops up random. **What problems is Balto solving and how is that benefiting you?** WHenever I get stumped, it helps me to get back on track. **Official Response from Polina Dvorkin:** > Hello Will, Thank you for writing such a wonderful review! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so thrilled that you have enjoyed our products and hope that Balto continues to keep you on track with all of your calls! Team Balto ### 12. Excited for possibilities **Rating:** 3.5/5.0 stars **Reviewed by:** Julia A. | Guest Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** Love the responsiveness of the team and the support of tech staff/ team who helps us make sense of the results. **What do you dislike about Balto?** We consistently have issues with Balto working correctly. **Recommendations to others considering Balto:** I would like for the tech piece to work better. **What problems is Balto solving and how is that benefiting you?** We are trying to increase the number of guests we get on vacation and decrease the amount of refunds - still a work in process, but some positive trends! **Official Response from Polina Dvorkin:** > Hello Julia, Thank you for taking the time to share your feedback about Balto! Our team largely values your review as we strive to achieve maximum customer satisfaction. We are so sorry to hear that you have previously run into some issues with Balto - we will make sure to bring your concerns to our Engineering Team in order to find a possible solution for the future. Team Balto ### 13. Keeps me on track for a compliant sale. **Rating:** 5.0/5.0 stars **Reviewed by:** Chad R. | Medicare Insurance Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Balto?** Very easy to use and understand. I like that is is always there when I am on a call **What do you dislike about Balto?** I do not have any dislikes related to Balto. **What problems is Balto solving and how is that benefiting you?** Quick access to the discovery questions checklist as well as overcoming objections and other related information. **Official Response from Polina Dvorkin:** > Hello Chad, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy to heat that Balto has been east to use and understand - that is one of my main goals! We intend on surpassing your expectations even further in the future. Team Balto ### 14. Balto is your friend **Rating:** 5.0/5.0 stars **Reviewed by:** sarah c. | MSR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** It keeps you on track and helps you catch any keywords you might have missed during a call. **What do you dislike about Balto?** I wish it had more interactive things to grab your attention in a positive way instead of just a blurb of words. I want Balto to look like he is saying GREAT JOB NOW ASK THIS........ **What problems is Balto solving and how is that benefiting you?** Any missed words, Balto catches it and informs me I need to follow that up with more questions. It helps me close sales faster and more efficiently. **Official Response from Polina Dvorkin:** > Hello Sarah, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We will make sure to refer your suggestions over to our Engineering Team! Team Balto ### 15. Balto Rocks! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Balto?** Balto is truly engaged in what's happening on the calls! I love how it gives great questions to help our agents, help our customers! **What do you dislike about Balto?** Not much; I do wish the reminders tex box was more visible (possibly at the top) **Recommendations to others considering Balto:** Use it! Don't be afraid of the tool, explore it. **What problems is Balto solving and how is that benefiting you?** Balto reduces missed opportunities for sales by offering practical questioning help and quick access to resources. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and that Balto is able to help both your agents and customers. Thank you for choosing Balto Team Balto ### 16. G2 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tia Jevonne S. | Medicare Sales Agent, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I like best that Balto generates from your voice and highlights all the essential details that you cover on your calls to stay in compliance and not miss your mark on your calls with the caller. **What do you dislike about Balto?** There is nothing that I dislike about Balto. **What problems is Balto solving and how is that benefiting you?** I am solving with Balto that you can trust what it highlights as you speak. The benefit that I have realized is that I don't have to record or document anything because Balto covers that. **Official Response from Polina Dvorkin:** > Hello Tia, Wow, thank you for writing such a wonderful review of Balto! We are so thrilled to hear that Balto is able to assist you through your job. We intend on surpassing your expectations even further in the future! Team Balto ### 17. Balto **Rating:** 5.0/5.0 stars **Reviewed by:** Robin M. | Account Executive **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I like that Balto has some great rebuttals that I use to help me to succeed in my job. **What do you dislike about Balto?** It some times tell me I talk to much, when that what we have to do to find out the persons real needs. **What problems is Balto solving and how is that benefiting you?** The benefit is that Balto has helped me sell more policies by assisting me with rebuttals and advising me when I need to slow my speed of talking. I haven't had any issues with Balto. **Official Response from Polina Dvorkin:** > Hello Robin, We appreciate you taking the time to let us know about your experience with Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so thrilled to hear that Balto has assisted you with various rebuttals which in turn have helped you succeed. We intend on surpassing your expectations even further in the future! Team Balto ### 18. GREAT TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** ADA F. | TRAINER **Reviewed Date:** November 29, 2021 **What do you like best about Balto?** The way it interacts on phone calls and helps to answer customer concerns **What do you dislike about Balto?** There is nothing to dislike at this time **What problems is Balto solving and how is that benefiting you?** OBJECTIONS AND HELP WITH QUESTIONS TO ASK **Official Response from Polina Dvorkin:** > Hello Ada, We appreciate you taking the time to let us know about your experience with Balto. Our team largely values your review as we strive to achieve maximum customer satisfaction. We intend on surpassing your expectations even further in the future! Team Balto ### 19. Enabling Our Sales Team to Close more Deals while Boosting QA Efficiency & Sales Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Senior Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Balto?** - The ability to have Full-Scope sales and compliance analysis on every single call. Without Balto, QA and Training departments must physically listen to individual calls, which only allows you to scratch the surface on insights. With Balto, the AI listens to every single call that is made, allowing your QA and training departments to tap into the complete picture. - Our agents are able to receive live sales training, for example, with difficult objections regarding Insurance Premiums, without a manager having to be on the call. This allows the agents to achieve a higher close rate. - This tool helps greatly with compliance, as you are able to have the AI listen for specific non-compliant terms or words and flag that call. **What do you dislike about Balto?** - Regarding the product, there are very few things I dislike, if any. One thing that would be great is if the Balto created a R&D team that focused on creating expansive playbook outlines or templates for various industries. This would allow us to include more playbook items than having just our team create one. - On a granular level, I wish the Postcall Analysis dashboard allowed you to view all categories together, rather than having to click through one by one. **What problems is Balto solving and how is that benefiting you?** - Solves our prior issue of limited QA capabilities. With Balto, we can scale our agent force without having to exponentially scale our QA department - Allows us to provide our agents with more real time coaching without having to have a manager present - Allows our compliance team to have a full scope of calls, ensuring we are compliant throughout the full breadth of our thousands of daily calls. ### 20. Amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Balto?** The checkpoints and the leaderboard are great. **What do you dislike about Balto?** I dislike how sometimes it does not catch what you say. **Recommendations to others considering Balto:** It's great!! And so very helpful!! **What problems is Balto solving and how is that benefiting you?** Solving problems such as rebuttals and the benefits I have come to see is that it keeps customers on the line. **Official Response from Polina Dvorkin:** > Hello, Thank you for your positive feedback! We are happy to hear that you are finding the checkpoints and the leaderboard helpful as a user. We will make sure to bring up your concern to our Engineering Team! Team Balto ### 21. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Balto?** I like the feedback it provides. It will tell you when to slow down and give you tips on pertinent questions to ask to beneficiary. **What do you dislike about Balto?** Sometimes it doesn't always bring up the right questions, but it mostly works great. **Recommendations to others considering Balto:** None **What problems is Balto solving and how is that benefiting you?** Gives more ideas about what to ask the beneficiary. I realize the things I'm missing. **Official Response from Polina Dvorkin:** > Hello, Thank you for writing such a wonderful review for Balto! Our team appreciates your feedback as we continuously work on improving your products. We are so glad that Balto is proving to be successful at providing you with feedback and tips during your work! Team Balto ### 22. Balto is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Balto?** The way Balto reacts to vernal ques from myself, or the customer, is really helpful in making sure the calls are going smoothly **What do you dislike about Balto?** Nothing, everything is working fine. I have never had an experience like this, so I am thrilled with Balto **What problems is Balto solving and how is that benefiting you?** Balto is helping me keep sharp focus on the customers needs and wants **Official Response from Polina Dvorkin:** > Hello, Wow, we are thrilled to hear your positive feedback! Thank you for writing such a wonderful review - our team largely appreciates it. We are so happy to hear about your experience with Balto and we intend on surpassing your expectations even further in the future! Team Balto ### 23. Super Helpful Sales Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Balto?** It is very responsive providing me feedback and tracking my conversation in real time as I talk to clients. **What do you dislike about Balto?** I haven't come across anything I dislike. It learns as I use it so it is constantly getting more and more efficient. **What problems is Balto solving and how is that benefiting you?** Tracking important steps in our sales process. This is extremely helpful to me. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and that Balto has proven to be successful in tracking your conversation with clients. Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. Team Balto ### 24. Balto is your extra pair of ears! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Balto?** Being able to see an overview of my agent's progress **What do you dislike about Balto?** I would like the option for multiple playbooks. **What problems is Balto solving and how is that benefiting you?** Finding out what phrases the agents are and aren't using. Being able to compare the higher performers to the lower and show the lower performers what the higher do differently **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! Our team largely values your review as we strive to achieve maximum customer satisfaction. We will make sure to refer your suggestions over to our Engineering Team for the possibility of adding multiple playbooks. Thank you again! Team Balto ### 25. Balto Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Balto?** It keeps me on track and is a great reminder to hit all talking points. **What do you dislike about Balto?** There seem to be a lot of errors. It doesn't catch a lot of things that are said. **What problems is Balto solving and how is that benefiting you?** I am hitting all talking points, and it is keeping me more on track. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to leave a review and Balto truly appreciates your feedback! We are so sorry to hear that you are experiencing some errors. We will make sure that your concerns get brought up with our Engineering Team in order to find a possible solution! Team Balto ### 26. Helpful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Balto?** How quickly Balto recognizes phrases and provides help **What do you dislike about Balto?** the "talking too much" and "if you want to..." feature needs to be tuned a bit **What problems is Balto solving and how is that benefiting you?** Overcoming objections is super easy and help with next steps to move the conversation along is very helpful as well. **Official Response from Polina Dvorkin:** > Hello, Our team appreciates you taking the time to let us know about your experience! We are thrilled to hear your positive review and will make sure to bring up your concerns with our Engineering Team to possibly find a solution. Thank you again! Team Balto ### 27. agent review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Balto?** help with call flow and confirmation of what was said **What do you dislike about Balto?** speech recognition not consistant at times **What problems is Balto solving and how is that benefiting you?** consistant call outline, more sales **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! Our team truly values and appreciates your review. We intend on surpassing your expectations even further in the future! Best, Team Balto ### 28. Great tool to help monitor and improve your sales process **Rating:** 4.0/5.0 stars **Reviewed by:** Salvador P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Balto?** I like being able to see what sections I'm hitting on a good day vs a bad day. This lets me fix and improve my process **What do you dislike about Balto?** I wish it was a little more customizable to phrases we use compared to other agents. At the moment it only gives you credit if you say one of the approved lines in that section. Multiple agents including myself use a few lines that others dont but those dont count with the current balto interface. **Recommendations to others considering Balto:** Keep it on at all times and actually review the information it provides to help you improve your process and sales. **What problems is Balto solving and how is that benefiting you?** Missing certain parts of the script. I look at this when I am having a bad sales day. Lets me see what sections I am not hitting so I can fix them and hopefully recover and finish the day strong. ### 29. I love the confetti!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** The recommendations remind me of what I need to say. **What do you dislike about Balto?** There's a latency sometimes. It Affects my computer. **What problems is Balto solving and how is that benefiting you?** There are times that I don't know how and how should I say to respond to what the prospect is saying and Balto helps me a lot with that! **Official Response from Polina Dvorkin:** > Hello, We are thrilled to hear your positive review and our team largely values your feedback. We are so happy to hear that you are enjoying our confetti feature - it truly does add some fun into the work day! Balto appreciates you taking the time to let us know about your experience! Team Balto ### 30. BALTO IS VERY HELPFUL **Rating:** 5.0/5.0 stars **Reviewed by:** Maria A. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Balto?** Sometimes it is easy to get involved in a conversation with the shopper, and you forget the subjects that need to be addressed, so I use Balto to put me on track. **What do you dislike about Balto?** At first, it used to be a little confusing to keep up with the Balto checklist. But I love it now. **What problems is Balto solving and how is that benefiting you?** to follow up my sale process **Official Response from Polina Dvorkin:** > Hello Maria, Thank you for taking the time to share your feedback about Balto! We largely appreciate and value your review as it motivates us to keep working and improving on our products! Our team is thrilled to hear that Balto is successful at keeping your calls on track. Thank you for choosing Balto! Team Balto ### 31. Great Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** Balto is a great in-the-moment coach. It helps you to say all the major points needed to be successful in your role. **What do you dislike about Balto?** What can I say, Balto doesn't seem to have any flaws that I can point out. **What problems is Balto solving and how is that benefiting you?** I haven't had any problems with Balto. The benefit of using this program is that you get a virtual coach that keeps you on track. **Official Response from Polina Dvorkin:** > Hello, Wow, we are so happy to hear your positive review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We intend on surpassing your expectations even further in the future! Team Balto ### 32. Amazing experience using Balto! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** Balto helps with what to say and questions to ask your clients **What do you dislike about Balto?** I honestly have nothing bad to say about Balto! **What problems is Balto solving and how is that benefiting you?** I am understanding what to say to my clients and coming up with more questions I can ask I didn't know I could before. **Official Response from Polina Dvorkin:** > Hello, We appreciate you taking the time to let us know about your experience with Balto! Your review truly means a lot to us as we strive to achieve maximum customer satisfaction. We intend on surpassing your expectations even further in the future! Team Balto ### 33. I think it's great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Balto?** I like it because when I am at a loss for words, it's there giving me suggestions on terms to say. It has helped me become better at my delivery. **What do you dislike about Balto?** That at times it may pop up, blocking my view of something else. **What problems is Balto solving and how is that benefiting you?** I am solving how to overcome objections, and I am using the benefits of having Balto to overcome them. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are thrilled to hear that Balto has assisted you with various suggestions! We intend on surpassing your expectations even further in the future. Team Balto ### 34. Keeps the conversation moving forward. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Balto?** I like it when it turns the words green as I speak. **What do you dislike about Balto?** Sometimes it says I am talking too much when I am not talking at all, I am just waiting for a call. **What problems is Balto solving and how is that benefiting you?** Sometimes I have to keep things more simple. I am wordy. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates and values your review. We will make sure to refer your concern over to our Engineering Team to ensure maximum customer satisfaction in the future. We appreciate you taking the time to let us know about your experience! Team Balto ### 35. It keeps you on point if you follow it and has tools at your disposal. **Rating:** 4.5/5.0 stars **Reviewed by:** James (Jim) W. | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Balto?** Again , it keeps the call flowing. It makes the call conversational. . I really like that I add my own reminders and change them as I feel fit.There is so much going on in the call . Icheck the reminder box before i end the call to make sure i covered it all. **What do you dislike about Balto?** The pop ups for me are a distractions.. I think some of them are correct but some of them dont make sense and it's a distraction I think because it pops up almost in the middle of my screen and its big. . **Recommendations to others considering Balto:** At least try it !!!!! it can be designed to fit your business needs and it is flexible in the sense you can make changes as needed. **What problems is Balto solving and how is that benefiting you?** I like the tools because they are right at my disposal, I don't have to open another tab and search around ### 36. Amazing for Enrollment periods!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Balto?** I love how all of the BEST questions have been cherry picked and put into the balto dialogues in order to determine needs much faster! **What do you dislike about Balto?** Nothing at all! Balto is Awesome!!!!!!!!!!! **What problems is Balto solving and how is that benefiting you?** Identifying needs and SEP's is the primary reason I find myself using Balto. **Official Response from Polina Dvorkin:** > Hello, Wow, our team is so beyond grateful to hear your positive review of Balto! Your feedback and satisfaction are so crucial to us! We appreciate you taking the time to let us know about your experience! Team Balto ### 37. Balto review **Rating:** 2.5/5.0 stars **Reviewed by:** Jessica H. | Medicare sales agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Balto?** I like that the prompts are there as a reminder to cover certain things. **What do you dislike about Balto?** I don't particularly appreciate how the system sometimes does not pick up when you state prompts or when there is a failure to start up properly. **Recommendations to others considering Balto:** n/a **What problems is Balto solving and how is that benefiting you?** It helps me to cover areas that may have slipped my mind. **Official Response from Polina Dvorkin:** > Hello Jessica, Thank you for taking the time to share your feedback about Balto! We are so sorry to hear that you have run into some problems when using Balto - we will make sure to refer your concerns over to our Engineering Team in order to fix that problem in the future! We intend on surpassing your expectations in the future! Team Balto ### 38. Awesome AI! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I love how Balto interacts real-time and gives me the information I need to do my job well. It was practical and well thought out. **What do you dislike about Balto?** Nothing, Balto is a great tool and very user-friendly. **What problems is Balto solving and how is that benefiting you?** It helps solve for issues in what to say next when a customer is interacting with us. It helps track what works and what doesn't. **Official Response from Polina Dvorkin:** > Hello, We are so thrilled that you were satisfied with our core products! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. It is wonderful to hear that Balto is assisting you through your daily calls! We intend on surpassing your expectations even further in the future! Team Balto ### 39. Everyone’s best friend :) **Rating:** 5.0/5.0 stars **Reviewed by:** Karson D. | Medicare Sales Representative **Reviewed Date:** September 15, 2021 **What do you like best about Balto?** I love how he is always watching my back and keeping me compliant :) **What do you dislike about Balto?** Don't have much negative to say. Possibly voice recognition improvements **What problems is Balto solving and how is that benefiting you?** I've realized that I stay more complaint, as opposed to when I forget to maximize his window. Just such a great assistant. **Official Response from Polina Dvorkin:** > Hello Karson, Thank you for writing such a wonderful review and we are so thrilled that you were satisfied with our services! We will make sure to refer your suggestions over to our Engineering Team to ensure maximum satisfaction in the future. We value your feedback! Team Balto ### 40. Great Help! I just started using the application. So far it has been super helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2021 **What do you like best about Balto?** It listens to what I am saying and knows what comes next. It's reliable! **What do you dislike about Balto?** No issues I have found. So far it has really been good! **What problems is Balto solving and how is that benefiting you?** Correct questioning for customers, sometimes I need a little help here. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! We are thrilled to hear your positive reviews and our team largely values our customer's opinion about our core products. We intend on surpassing your expectations even further in the future! Team Balto ### 41. Great application to hold me accountable. **Rating:** 5.0/5.0 stars **Reviewed by:** Ida G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Balto?** Having a checklist right in front of you and ensuring you are saying all the required information is a blessing! Especially in my line of work. It is imperative to stay on track to prevent any disciplanary action. **What do you dislike about Balto?** Sometimes it does not capture everything you say unless you are saying it EXACLTY like the Balto script. Which I understand is important. At times you do want to put your own spin on phrase or script. **Recommendations to others considering Balto:** Give Balto a try it will help with your success in whatever you do. **What problems is Balto solving and how is that benefiting you?** What Balto is helping with the most is assisting with hitting those prompts that allow you to speak to a client. Getting your foot in the door.Which is very important. Balto is the most helpful script I have come acorss. Even celebrates with you your success of an application. ### 42. Balto helps me stay on script. **Rating:** 5.0/5.0 stars **Reviewed by:** Joy A. | MSR **Reviewed Date:** August 26, 2021 **What do you like best about Balto?** I like that it helps me to stay compliant with my companies script. **What do you dislike about Balto?** When I need to restart it, I have to go into task manager. The quick keys never seem to work. I wish there was a refresh button on the top or bottom of the page. **What problems is Balto solving and how is that benefiting you?** staying on script. **Official Response from Polina Dvorkin:** > Hello Joy, We are so thrilled that you were satisfied with our services! Thank you so much for taking the time to write a review and share your feedback with us! We will make sure to refer your suggestions about the restart over to our Engineering Team. Team Balto ### 43. Great work aid **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Balto?** Balto helps instantly overcome objections and links to helpful resources **What do you dislike about Balto?** Balto does not pick up my tone of voice a lot and misses that I have said certain keywords **What problems is Balto solving and how is that benefiting you?** Overcoming objections **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and our team truly appreciates your review! We will make sure to refer your concern over to our Engineering Team in order to come up with a possible solution in the future. Team Balto ### 44. Balto is my personal side-kick! **Rating:** 4.0/5.0 stars **Reviewed by:** Scott B. | Sales/Team-Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** Loads of information in real-time. It's beneficial when you need some extra perspective on questions. **What do you dislike about Balto?** It's usually in the way of my work, if only there was a tiny floating icon option. **What problems is Balto solving and how is that benefiting you?** Quick links are a huge help. Suggestions for the conversation help with leading to new questions. **Official Response from Polina Dvorkin:** > Hello Scott, Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We largely thank you for this positive review. We will make sure to refer your suggestions over to our Engineering Team! Team Balto ### 45. Balto is an amazing tool-friend **Rating:** 4.5/5.0 stars **Reviewed by:** Ionut R. | L, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I like that it keeps track of the critical questions I need to ask and reminds me of them. **What do you dislike about Balto?** I think Balto could give me more stats about how I can improve my performance on the call **What problems is Balto solving and how is that benefiting you?** Being on point and saving time on the call **Official Response from Polina Dvorkin:** > Hello Ionut, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We will make sure to refer your suggestions over to our Engineering Team Team Balto ### 46. Simple and Beneficial for ALL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Balto?** Easy guide to keep you at the top of your game **What do you dislike about Balto?** I genuinely have nothing to complain about. **What problems is Balto solving and how is that benefiting you?** Ensuring all the key points are discussed with each customer. **Official Response from Polina Dvorkin:** > Hello, Wow! Thank you for such amazing feedback about Balto. Our team values and appreciates your feedback as we strive to maximize customer satisfaction. We intend on surpassing your expectations even further in the future! Team Balto ### 47. First time user Hooked on Compliance Benefits of BALTO **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Medicare Sales Representative **Reviewed Date:** August 30, 2021 **What do you like best about Balto?** Love the tracking in real time, helps me stay compliant. **What do you dislike about Balto?** Sometimes it completes a question when I didnt actually say that question. **What problems is Balto solving and how is that benefiting you?** Compliance is a must for Medicare Sales Reps like me, we have to say required phrases and questions each call. **Official Response from Polina Dvorkin:** > Hello Jeffrey, We appreciate you taking the time to let us know about your experience with Balto! Our team greatly appreciates your review as we continuously work on improving our features to ensure maximum customer satisfaction. We are happy that you are enjoying all of the compliance benefits! Thank you for choosing Balto. Team Balto ### 48. I love working with Balto! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Balto?** It helps me ask the right questions when I'm talking with a customer and keeps me active in the call! **What do you dislike about Balto?** What is least helpful is that it sometimes gets in the way after asking all the questions, but it's always great to keep it up. **What problems is Balto solving and how is that benefiting you?** I'm solving major problems using Balto; I never forget to ask questions that will get me the answers I'm seeking. The best benefit is getting the sale! ### 49. love balto! helps me overcome objections from start to end and keeps calls smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** i love how it hears the benf as well and instantly gives me help where im at in the conversation **What do you dislike about Balto?** honestly nothing i love balto i have no downsides **What problems is Balto solving and how is that benefiting you?** it helps me deepen my needs analysis and ask questions i dont always think of **Official Response from Polina Dvorkin:** > Hello, Thank you for writing such a wonderful review of Balto! Our team largely appreciates your feedback as we continuously work on maximizing customer satisfaction. We are so excited to hear that Balto has provided you with a source of help throughout your calls and has made them go much smoother. We intend on surpassing your expectations even further in the future! Team Balto ### 50. Balto Jumpstart **Rating:** 5.0/5.0 stars **Reviewed by:** Victor D. | Professional Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Balto?** The ramp up time with new hires.We are able to get new reps on the phone and feeling confident a lot quicker with the assistance of Balto. Having the ability to have new hires have a manual/playbook pop in when needed is great! **What do you dislike about Balto?** Would like to be able to pull/see data a little easier than what it is now. Would also like to see the ability to segregate right party contacts versus non right party contacts. **What problems is Balto solving and how is that benefiting you?** Balto has allowed us to get new reps on the floor quicker and start producing ASAP. Allowing new hires to have Balto has given us the ability to have less shadowing by other reps which allows us to maximize all our personnel. ## Balto Discussions - [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) - 2 comments, 2 upvotes - [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) - 1 comment, 1 upvote - [No questions.](https://www.g2.com/discussions/35606-no-questions) - 1 comment, 1 upvote - [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) - 2 comments - [View Balto pricing details and edition comparison](https://www.g2.com/products/balto/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A55%3A59+-0500&secure%5Bsession_id%5D=55245db2-5f1b-4b99-adb2-3f99f9ef5ddc&secure%5Btoken%5D=dffddec6c4971866e7ba65ac2372d33ee73584f05b66df12bc4ccb9d5704315d&format=llm_user) ## Balto Integrations - [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - [DialedIn](https://www.g2.com/products/dialedin/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sangoma](https://www.g2.com/products/sangoma/reviews) - [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TCN](https://www.g2.com/products/tcn/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Balto Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Generative AI** - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Balto Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (235 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews)