Balto Reviews & Product Details

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsibilities. Balto’s AI workforce helps business leaders make better decisions, powers sales and customer service agents with superhuman knowledge, and automates time-consuming administrative tasks in the back-office. Why Contact Centers Choose Balto -AI That Works in Real Time – Instant guidance, automation, and insights delivered as calls happen. -Higher Sales, Faster Resolutions – AI-powered assistance ensures agents never miss an opportunity. -Automated Compliance & QA – AI catches mistakes before they happen, eliminating costly errors. -Seamless Integration – Works with your existing tech stack, including Salesforce. The Results Speak for Themselves -AmTrust increased CSAT scores by 25% -Arsenal Business Growth slashed ramp time by 83% -Florida Window & Door boosted conversion rates by 30% Learn more and book a demo at balto.ai

Product Website

Seller

Balto

Discussions

Balto Community

Languages Supported

Arabic, Belarusian, German, English, Persian, French, Croatian, Armenian, Italian, Georgian, Kazakh, Dutch, Polish, Portuguese, Russian, Spanish, Ukrainian, Uzbek

Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

Overview by

Maria Citrowske

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Balto Integrations

(6)

Verified by Balto

Balto Media

Real-time guidance prompts agents with the answers and resources they need, live in their conversations.

Balto’s AI automatically summarizes calls and syncs them to your CRM.

AI call scoring grades calls with 95% accuracy, so humans can focus on exceptions, gray areas, and agent disputes.

Let AI uncover and organize contact center compliance issues for you.

Your ready-to-use contact center coaching system for faster, more effective feedback sessions.

Understand what customers are really saying — and use it to make your business better.

Official Downloads

(3)

edit

A Strategic Guide for Health Insurance Sales Teams

G2 reviews are authentic and verified.

Here's how.

Anna R.

Quality Assurance Supervisor and Training Assistant

Small-Business (50 or fewer emp.)

11/8/2024

"I have never managed an A.I system without Balto's continued guidance and support."

5/5

What do you like best about Balto?

Call the explorer for myself, but the checklist is very easy to utilize and customize with every agent. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The redacted information was very difficult to deal with, but now that it has been corrected, it is much easier to manage! Review collected by and hosted on G2.com.

Diana W.

Small-Business (50 or fewer emp.)

5/2/2024

"Balto is amazing!"

5/5

What do you like best about Balto?

I like how it captures the conversation. This saves me so much time when logging my call notes. It's truly amazing and I use it with every call I receive or make. It's very easy to incorporate words as well. Balto is so easy to use and the features that come with Balto are so helpful. Balto is also very easy to install and intergrate into your company's system. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes what is captured in the conversation has to be adjusted and/or doesn't include the whole converstation. Review collected by and hosted on G2.com.

Paolo M.

Admission Advisor

Small-Business (50 or fewer emp.)

9/19/2024

"Very Helpful"

4.5/5

What do you like best about Balto?

about the detailed converasation that is being noted word by word Review collected by and hosted on G2.com.

What do you dislike about Balto?

it always pops up evertime a call came in Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/19/2024

"BALTO Is Awesome"

5/5

What do you like best about Balto?

Balto is very using and populates quick responses and shows us exactly what to say and keeps us compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes Balto shows that it is not listening or picking up my voice at times. Review collected by and hosted on G2.com.

Shaporia M.

Insurance agent

Mid-Market (51-1000 emp.)

12/15/2024

"great app"

5/5

What do you like best about Balto?

Great app easy to use i use it daily when working Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing needed to improve in my opinion. Review collected by and hosted on G2.com.

michelle b.

Admission Advisor

Small-Business (50 or fewer emp.)

9/19/2024

"Most convenient platform"

5/5

What do you like best about Balto?

Ease of Use

Customer Support

Ease of implementation

Number of Features

Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about Balto?

i do not have any issues or concerns with balto Review collected by and hosted on G2.com.

Madelynn R.

Medicare Sales Agent

Mid-Market (51-1000 emp.)

7/24/2024

"Interactive Helper"

5/5

What do you like best about Balto?

I love that it tracks your words so you know what you've already covered, compliance wise! Super helpful Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing to report negatively yet! Been a few months and it has only been a help. Review collected by and hosted on G2.com.

Vanessa C.

Licensed Insurance Agent

Enterprise (> 1000 emp.)

6/18/2024

"Great Call Flow Guidance"

5/5

What do you like best about Balto?

I love that Balto helps agents stay compliant, assist with call flow, client objections and has multple tools agents can utilize to help with day to day task. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I can't think of any dislikes at this time. Review collected by and hosted on G2.com.