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Balto Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Balto Integrations

(6)
Verified by Balto

Balto Media

Balto Demo - Real-Time Guidance
Real-time guidance prompts agents with the answers and resources they need, live in their conversations.
Balto Demo - Notes
Balto’s AI automatically summarizes calls and syncs them to your CRM.
Balto Demo - Contact Center Quality
AI call scoring grades calls with 95% accuracy, so humans can focus on exceptions, gray areas, and agent disputes.
Balto Demo - Contact Center Compliance
Let AI uncover and organize contact center compliance issues for you.
Balto Demo - Contact Center Coaching
Your ready-to-use contact center coaching system for faster, more effective feedback sessions.
Balto Demo - Business Insights
Understand what customers are really saying — and use it to make your business better.
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Balto Reviews (562)

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Reviews

Balto Reviews (562)

View 3 Video Reviews
4.8
563 reviews

Pros & Cons

Generated from real user reviews
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AR
Quality Assurance Supervisor and Training Assistant
Small-Business (50 or fewer emp.)
"I have never managed an A.I system without Balto's continued guidance and support."
What do you like best about Balto?

Call the explorer for myself, but the checklist is very easy to utilize and customize with every agent. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The redacted information was very difficult to deal with, but now that it has been corrected, it is much easier to manage! Review collected by and hosted on G2.com.

DW
Small-Business (50 or fewer emp.)
"Balto is amazing!"
What do you like best about Balto?

I like how it captures the conversation. This saves me so much time when logging my call notes. It's truly amazing and I use it with every call I receive or make. It's very easy to incorporate words as well. Balto is so easy to use and the features that come with Balto are so helpful. Balto is also very easy to install and intergrate into your company's system. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes what is captured in the conversation has to be adjusted and/or doesn't include the whole converstation. Review collected by and hosted on G2.com.

Paolo M.
PM
Admission Advisor
Small-Business (50 or fewer emp.)
"Very Helpful"
What do you like best about Balto?

about the detailed converasation that is being noted word by word Review collected by and hosted on G2.com.

What do you dislike about Balto?

it always pops up evertime a call came in Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
"BALTO Is Awesome"
What do you like best about Balto?

Balto is very using and populates quick responses and shows us exactly what to say and keeps us compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes Balto shows that it is not listening or picking up my voice at times. Review collected by and hosted on G2.com.

Shaporia M.
SM
Insurance agent
Mid-Market (51-1000 emp.)
"great app"
What do you like best about Balto?

Great app easy to use i use it daily when working Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing needed to improve in my opinion. Review collected by and hosted on G2.com.

michelle b.
MB
Admission Advisor
Small-Business (50 or fewer emp.)
"Most convenient platform"
What do you like best about Balto?

Ease of Use

Customer Support

Ease of implementation

Number of Features

Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about Balto?

i do not have any issues or concerns with balto Review collected by and hosted on G2.com.

Madelynn R.
MR
Medicare Sales Agent
Mid-Market (51-1000 emp.)
"Interactive Helper"
What do you like best about Balto?

I love that it tracks your words so you know what you've already covered, compliance wise! Super helpful Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing to report negatively yet! Been a few months and it has only been a help. Review collected by and hosted on G2.com.

VC
Licensed Insurance Agent
Enterprise (> 1000 emp.)
"Great Call Flow Guidance"
What do you like best about Balto?

I love that Balto helps agents stay compliant, assist with call flow, client objections and has multple tools agents can utilize to help with day to day task. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I can't think of any dislikes at this time. Review collected by and hosted on G2.com.

Leah M.
LM
Licensed Medicare Sales Agent
Mid-Market (51-1000 emp.)
"I love using Balto"
What do you like best about Balto?

By using Balto it keeps you compliant with CMS and it also gives you suggestions on any rebutals. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I can't think of anything I dislike about Balto. Review collected by and hosted on G2.com.

Kim Cyrus D.
KD
Sales development represenhtative
Small-Business (50 or fewer emp.)
"I love it"
What do you like best about Balto?

It records and sum everything up for an easy access Review collected by and hosted on G2.com.

What do you dislike about Balto?

It really changes some of the conversation. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

Average Discount

11%

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Balto Features
Knowledge Base
Scorecard
Call Recording
Machine Learning
Call Analysis
Speech-to-Text
Artificial Intelligence
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