--- title: Balto Reviews meta_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 591 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 591 scale: '5' date_modified: '2026-08-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews **Vendor:** Balto **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 591 ## About Balto Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. ## Balto Pros & Cons **What users like:** - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. (49 reviews) - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. (48 reviews) - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. (22 reviews) - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. (16 reviews) - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. (16 reviews) - Users value the **time-saving capabilities** of Balto, significantly reducing manual input and enhancing productivity. (16 reviews) - Users love Balto for its **efficiency** , enhancing communication and saving substantial time with automatic data capture. (14 reviews) - Users love Balto for its **time-saving summarization** , effortlessly capturing conversation details for efficient reviews and feedback. (13 reviews) - Artificial Intelligence (13 reviews) - Automation (13 reviews) **What users dislike:** - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. (20 reviews) - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. (12 reviews) - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. (11 reviews) - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. (9 reviews) - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. (7 reviews) - Users express frustration with **call limitations** in Balto, including tracking issues and real-time suggestion distractions affecting productivity. (6 reviews) - Users experience **slow performance** with Balto, noting lag and difficulty in logging in from different desktops. (6 reviews) - Users often experience **voice recognition issues** with Balto, leading to missed phrases and inaccurate recordings. (6 reviews) - Limited Customization (5 reviews) - App Functionality (4 reviews) ## Balto Reviews ### 1. It makes noting really easy. The relevance of the generated notes are close to what was transcribed. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Balto?** I liked how it's working, and on how it automates **What do you dislike about Balto?** There're no option to have it NOT in front if the screen. **What problems is Balto solving and how is that benefiting you?** It lessens the time that we need to note every important parts of the phone conversation. ### 2. ACA Sales Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby S. | ACA Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Balto?** Easy to follow and automatically records what I say. **What do you dislike about Balto?** Takes up alot of screen space. Would like to min and still record for review later. **What problems is Balto solving and how is that benefiting you?** Easy to review for QA purpose. ### 3. Great experience. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | Telesales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Balto?** The convenience of not having to have multiple papers/scripts on my desk. **What do you dislike about Balto?** Sometimes the words don't register if said differently. **What problems is Balto solving and how is that benefiting you?** Organization ### 4. BALTO Best Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Romina T. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Balto?** Most of its features but more on the ability to review data, it help me to quantify the data that I need and help me analyze reports more accurately and efficiently. It also helps my team a lot to monitor our employees and help my employees improve the quality of their work through Balto's guide on how they need to do on their calls to provide the best customer service. **What do you dislike about Balto?** Since Balto is just new in the market, some features are not yet available like sorting on some buttons - for better visibility on monitoring long calls but I heard it is on the make, I'm looking forward to using the more developed app in the future. **What problems is Balto solving and how is that benefiting you?** Call drivers - for Data analysis. Monitoring of employee calls. **Official Response from Delilah Twersky:** > Hi Romina, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto improves the quality of your employees work and guides them to even better customer service practices. We want Balto to be there for you and your employees, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 5. Balto Review **Rating:** 4.5/5.0 stars **Reviewed by:** Salvatore D. | Tech support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2024 **What do you like best about Balto?** I love the fact that it's easy to use. It makes customer support simpler **What do you dislike about Balto?** What I dislike is that currently it doesn't support French **What problems is Balto solving and how is that benefiting you?** The biggest problem that Blato solves is that #1- less stuttering #2-help me solve client's problems a lot faster #3- less time wasted ### 6. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Balto?** its easy to follow and stay compliant... **What do you dislike about Balto?** it doesnt always pickup what Im saying?.. **What problems is Balto solving and how is that benefiting you?** staying compliant hitting all my value props-guiding me through the call without having a long bulky script and interactive ### 7. it helps me to feel confident i covered everything! **Rating:** 4.5/5.0 stars **Reviewed by:** Lakeisha W. | licensed Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Balto?** it highlights when you covered the subject **What do you dislike about Balto?** it would not pick up when i coverd it sometimes **What problems is Balto solving and how is that benefiting you?** hitting QA points it vmakes sure im hitting company expectations ### 8. Fantastic Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Balto?** Balto gives fabulous inights on all calls. I love that my team is excited to use it because it's easy, runs in the background, and requires very minimial training. The implementation was fast and easy and the fabulous training and support that my team and I have received is top notch. We are incredibly happy with our choice to integrate Balto. **What do you dislike about Balto?** AI doesn't always get it right, but it's so much better than mnaually listening and summarizing calls! **What problems is Balto solving and how is that benefiting you?** Right now we are focused on creating the best experience for our guests and view trends of why they are calling so we can train our team better. We are also excited to use teh QA portion to be able to soft-skills coach the team in the future. ### 9. great experience!!! convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Balto?** convenient in transcribing call. no need to note manually. ease of implementation. give me support in documentation. **What do you dislike about Balto?** cannot record call longer than 1 hour :( **What problems is Balto solving and how is that benefiting you?** Saving time for notes. ### 10. Keeps me in Check!!1 **Rating:** 5.0/5.0 stars **Reviewed by:** BRENDA G. | Recovery Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Balto?** It guides/ques me on proper responses needed. **What do you dislike about Balto?** Sometimes it doesn't pick up my questions or statements. **What problems is Balto solving and how is that benefiting you?** When I get a customer that is less then kind, Balto gives me phrases to de-esculate the call. ### 11. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jerald V. | team leader intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Balto?** very responsive when giving the suggested spiel **What do you dislike about Balto?** when updating the newest version of it, balto needs a higher version of device **What problems is Balto solving and how is that benefiting you?** Product updates, resolving realtime process updates ### 12. Once you understand how to implement it in your calls it makes all the difference. **Rating:** 5.0/5.0 stars **Reviewed by:** Denequa D. | Licensed Health Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Balto?** That it follows your call & prompts at the right moment. **What do you dislike about Balto?** It takes quit a bit of time to get acquainted. **What problems is Balto solving and how is that benefiting you?** Balto solves a few problems w/staying compliant. ### 13. Working Companion **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Balto?** The follow along prompts and dynamic Prompts **What do you dislike about Balto?** Login is a little overexagerated very specific credentials needed to login. **What problems is Balto solving and how is that benefiting you?** It's helping us to understand where our Agents are losing homeowners attention during the call. ### 14. very insightful and helps with compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Jamilia T. | Health Agent, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Balto?** very helpful for controlling the flow of the conversation and staying compliant. **What do you dislike about Balto?** sometimes it does not pick up the mic and does not disposition for the next call **What problems is Balto solving and how is that benefiting you?** remembering the key factors to address timely on the call ### 15. It works ! **Rating:** 3.5/5.0 stars **Reviewed by:** Nina P. | Tech services rep, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Balto?** It guides me in remembering what to say to customer **What do you dislike about Balto?** The ai is not always accurate! Sometimes says funny things but it gets a laugh out of me **What problems is Balto solving and how is that benefiting you?** It benefits the customer mostly, well it benefits me to help them. ### 16. Balto has been amazing for our everyday work experience. It's easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Danyelle L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Balto?** My favorite thing about Balto is you can customize it to your liking as far as what you want it to say. I use Balto every day and it has been nothing short of amazing! **What do you dislike about Balto?** Every now and again some thing may not check off but that is on rare occasion. **What problems is Balto solving and how is that benefiting you?** Balto makes sure I hit all of my key quality assurance points every single call. ### 17. Fast and useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Krian S. | Scheduling Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Balto?** It's good, especially if it's an outbound calling campaign, because all the objections and what you say can be provided by Balto, and it won't be difficult to find what you have to say, and it's very fast and accurate. **What do you dislike about Balto?** So far I haven't noticed anything that I didn't like. **What problems is Balto solving and how is that benefiting you?** To be specific, you don't need to look at your notes to see what you are going to say because what you say will automatically appear in the Balto script. ### 18. very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Tannethia J. | Licensed Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Balto?** it has suggestions and reminders so you stay compliant **What do you dislike about Balto?** i can not put the tabs in order as i like my flow to go when looking at them on the list **What problems is Balto solving and how is that benefiting you?** Balto helps to make sure you stay compliant and also put suggestions while you on the call to help boost the sales ### 19. Assists with Providing Excellent Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Balto?** It thinks for me. Proactively comes with solutions just for me to say. **What do you dislike about Balto?** I like everything abour it. Balto makes it easy for you to remember what to say when dealing with the same situations **What problems is Balto solving and how is that benefiting you?** How to accurately and professionally overcome objections with Customers to prefect my craft on the phones. ### 20. Helps me be in control of the conversation with the client to better helpthem. **Rating:** 5.0/5.0 stars **Reviewed by:** Tania S. | License Insurace Agent., Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Balto?** It keeps me in compliance, with a level of profesionalism, as well it keeps me in a good flow and order for the applications. **What do you dislike about Balto?** I like it very much, because it keeps me focus. Haven't found anything yet to improve. **What problems is Balto solving and how is that benefiting you?** Keeping the flow of my sales pich. ### 21. Excellent program!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Balto?** I love Balto because paper scripts can be lost or dishelved on the desk. With Balto, I use it every call, it pops every call and is very accurate, and along with all my other programs it works great and is easy. I never have to open it on each call it opens itself. Ease of Implemation just perfect. Their Customer Support is fantastic, and ease of integration when I installed was seemless. It is right up on the screen - gives you those AWESOME green check marks when you complete the required verbiage - LOVE THAT PART!! **What do you dislike about Balto?** I think the entire program is perfect! There is nothing I dislike. **What problems is Balto solving and how is that benefiting you?** Not seem like I am reading a script. ### 22. Balto is super resourceful **Rating:** 5.0/5.0 stars **Reviewed by:** Denise R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Balto?** I enjoy the ability to check if I missed any QA questions before an audit so that I can know what parts of the script I commonly overlook **What do you dislike about Balto?** I dislike how balto sometimes gets in the way of my screen and can sometimes be a nuisance **What problems is Balto solving and how is that benefiting you?** remebering the most important parts of my script. ### 23. awesome and works great **Rating:** 5.0/5.0 stars **Reviewed by:** sarah L. | licensed sales agent, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Balto?** it listens to me and listens to the other person and provides rebuttals. **What do you dislike about Balto?** it moves over the items i am reading sometimes. **What problems is Balto solving and how is that benefiting you?** it is providing rebuttals and provides a call flow. ### 24. Balto is accurate, helpful, and concise **Rating:** 4.5/5.0 stars **Reviewed by:** Alex F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Balto?** I really enjoy using Balto, the interface is easy to use, straightforward and intuitive. During my calls, Balto will highlight what I've said, ensuring compliance, and keeping me moving. I also really love the opportunity that it provides to edit my script! I use Balto on every single one of my calls, and it never fails. **What do you dislike about Balto?** There really isn't anything I don't like! **What problems is Balto solving and how is that benefiting you?** The highlighting of my script ensures that I stay compliant on all my calls! **Official Response from Delilah Twersky:** > Hello Alex, Thank you for your thorough review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto ensures you stay compliant and that you find our interface easy to use. We intend to surpass your expectations even further in the future! Team Balto ### 25. Balto Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sazin R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Balto?** It keeps me compliant and on-task with my work day. **What do you dislike about Balto?** There's really not a lot of negative things I can say about Balto. **What problems is Balto solving and how is that benefiting you?** It helps me get sales and stay on-task. ### 26. It was amazing and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Balto?** balto provides alternative options and suggested scripts that you can easily follow. **What do you dislike about Balto?** Balto updates taking too long to install for the new verions and need higher specs to be compatible with devices. **What problems is Balto solving and how is that benefiting you?** Balto can easly detects keywords and give suggested sulotion or steps. ### 27. BALTO AI IS GREAT FOR USE WITH INCOMING CALLS **Rating:** 5.0/5.0 stars **Reviewed by:** Bob R. | Health and Wellness Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Balto?** KEEPS ME ON TRACK WHERE I AM WITH CLIENT **What do you dislike about Balto?** UNABLE TO CHANGE SCRIPTING BECUASE CONTROLLED BY ADMINISTRATOR **What problems is Balto solving and how is that benefiting you?** ASSURES ME THAT I'M FOLLOWING SCRIPT ### 28. Balto saves valuable time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Balto?** Balto creates transcriptions of calls saving me hours of listening time. The AI feature BaltoGPT allows me to quickly search calls for common themes and to provide feedback to agents on multiple calls in a fraction of the time. **What do you dislike about Balto?** Early on I felt like it was hard to get Balto to function properly but now that it is working well, it is a game changer! **What problems is Balto solving and how is that benefiting you?** It really comes down to working smarter, not harder. I can effectively coach more people with my same bandwidth, so Balto has increased my capacity greatly while maintaining integrity to my coaching. ### 29. Balto has been a really unique tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chaelen B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Balto?** Live data and call help for quick feedback **What do you dislike about Balto?** sometimes doesn't load correctly and hard to login to **What problems is Balto solving and how is that benefiting you?** keeping on script and helping train others ### 30. It helps me stick to the script **Rating:** 5.0/5.0 stars **Reviewed by:** Patience W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Balto?** It check off the key points that I need to address during a call **What do you dislike about Balto?** Some time it cover the screen while I am viewing the client account **What problems is Balto solving and how is that benefiting you?** It is very beneficial and helpful. It helps me stick to the script ### 31. The most helpful program ever **Rating:** 5.0/5.0 stars **Reviewed by:** Sha'Quan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Balto?** I love the Checklist. It's so helpful to see what I've already said/done and the animations help make me feel happy and encourages me on a bad day **What do you dislike about Balto?** Sometimes the call notes are entirely wrong. Some things of the checklist don't check off. **What problems is Balto solving and how is that benefiting you?** Balto solves the issue of quality assurance. I see a breakdown of everything I need to say and in some cases, how to respond to potential clients **Official Response from Delilah Twersky:** > Hello Sha'Quan, Thank you for your wonderful review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto encourages you on good days and bad, and that it solves your quality assurance issues. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 32. Great tool to remain compliant and avoiding on missing crucial regulatory information. **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro O. | Licensed Life and Health Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Balto?** It keeps you on track to meet your compliance bullet points with every interaction. **What do you dislike about Balto?** Many times the suggestions are not relevant to the conversation with your customer. **What problems is Balto solving and how is that benefiting you?** When I'm unsure if I missed a critical regulatory piece in my conversation, I check Balto to confirm if I said it or not and the correct if necesary ### 33. Really easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Steven J. | Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Balto?** It was very easy to write the play book and use the dynamic prompts. **What do you dislike about Balto?** I am unsure on how the checklist will work when the call can go down 2 different routes. **What problems is Balto solving and how is that benefiting you?** We should have 100% of calls monitored on the checklist. ### 34. Balto is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Balto?** Automatically records calls for Management to review **What do you dislike about Balto?** I have no problems with Balto. It works just fine **What problems is Balto solving and how is that benefiting you?** Helps Mgmt coach me to do better ### 35. Nice program with alot of job and knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara T. | Collection Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Balto?** You can design it how you like, knowledge **What do you dislike about Balto?** I don't have any dislike about Balto, enjoy service **What problems is Balto solving and how is that benefiting you?** I have pass all my quality using Balto ### 36. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Balto?** The implementation was seamless, We were up and runnning way before expected! **What do you dislike about Balto?** Nothing, It is awesome. It does exactly what the said it will. **What problems is Balto solving and how is that benefiting you?** It helps new employees in the call center learn to overcome objections very quickly. ### 37. BALTO: A Powerful Sales Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Irene C. | Sr. SDR Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Balto?** Balto has helped my team to have meaningful conversations thus increasing our conversion rate. Checklist (sample questions to understand the business need) and Dynamic Prompts (suggested rebuttals) are the most used features of my team. As a leader, I like their reporting and analytics and Call Explorer which helped me coach my reps effectively. **What do you dislike about Balto?** If you don't understand the value of each feature and how to use it, you will never take advantage of the tool. My reps need to reload the application every time to ensure calls are captured and recorded. **What problems is Balto solving and how is that benefiting you?** We have improved our call handling, now our reps are having meaningful conversations with their prospects because of the suggested questions and rebuttals. Also, customers are more engaged. This has improved the quality of our calls, conversations, conversions, and engagement. Also, I get to listen to calls from my reps which I used during our coaching conversation. **Official Response from Delilah Twersky:** > Hello Irene, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps your team have meaningful conversations thus improving the quality of your calls. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 38. Effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Balto?** Easily identify behavior of agents and we get to be notified. **What do you dislike about Balto?** Agents cant respond to our comment which it would be more convenient. **What problems is Balto solving and how is that benefiting you?** Identifying behavior of the agent and easily monitor the agent especially with call listening as it has transcript. ### 39. Works for remembering good customer care conversation **Rating:** 4.5/5.0 stars **Reviewed by:** Dory K. | CUSTOMER SERVICE PROFESSIONAL, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Balto?** The prompts help especially when its a hectic or long call **What do you dislike about Balto?** The RED "silence is too long, say something"......very inappropriate ALL THE TIME. **What problems is Balto solving and how is that benefiting you?** Remembering to give the best customer care ### 40. It helps with compliance issues **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Balto?** If the client is derailing me. Balto will take me back to make sure I get to the Sale. **What do you dislike about Balto?** It conflicts with the flow on when I should know about their eligibility for Medicaid. I need to know earlier in the process since I am searching for the infromation about their benefits. We need to know if we should be searching for Medicaid products while they are lisening to the disclaimers. **What problems is Balto solving and how is that benefiting you?** The flow for the most part ### 41. Great app to work with through calls **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Paul Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Balto?** The AI is great, all information that are popping up are useful, also the recording and interpretation is almost spot on. **What do you dislike about Balto?** Sometimes it does not respond well. some times the phrases are not ticking off **What problems is Balto solving and how is that benefiting you?** I think one would be, phone numbers that the patient needs are popping up once the ai hears that they need it. ### 42. Balto: The Excellent Checklist! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly A. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Balto?** I am so glad that we were given access to Balto App at work. Balto is very helpful for my role because it has all the checklist i need whenever i am out of words and i dont know what to ask next. Balto is always the answer! **What do you dislike about Balto?** I am sometimes experiencing issues where i need to refresh it from time to time because it is not automatically loading on calls so the tick box are not responsing even though i am using the scripts provided. **What problems is Balto solving and how is that benefiting you?** It helps me deliver my talk tracks with confidence. It is very convenient to use since all the questions you need to ask is already there. It provides the scripts that i needed for every rebuttal depending on the customer response. I am so thankful for having this Balto app available on each and every call. **Official Response from Delilah Twersky:** > Hello Kimberly, Wow, thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto makes you feel more comfortable on your calls when you might not know what to say next. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 43. best call flow Ive ever seen **Rating:** 5.0/5.0 stars **Reviewed by:** lacresha s. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Balto?** keeps call flow and pops up answers to questions. **What do you dislike about Balto?** sometimes it doesnt catch your words and mark/verify what was said was actually said **What problems is Balto solving and how is that benefiting you?** it helps me with responding well to objections ### 44. POV from a new comer. **Rating:** 4.5/5.0 stars **Reviewed by:** Lori-Ann H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Balto?** I like that Balto can be tailored to how I specifically talk with customers. I love that it gives me tips when explaining the process to customers. **What do you dislike about Balto?** I feel there are too many points to go over. A lot of the things said are repetitive and may cause the customer to become less interested. **What problems is Balto solving and how is that benefiting you?** Balto solves the delay that may occur in conversation in not knowing what to say. **Official Response from Delilah Twersky:** > Hi Lori-Ann, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto gives you tips when explaining your processes to customers. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 45. Benefit of using BALTO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Balto?** Giving step by step instructions through a call . It helps us to keep on track to meet our KPIs With out it you could very easily forget to state somethin that the system is looking for. I use balto to record my calls, it gives me a summary of the call and I can copy and paste into notes in latitude. I has cut my wrap up time way down. I use balto for every call. Its very easy to use. **What do you dislike about Balto?** I use balto to copy the summary of the call. At time it does not quite understand what is said and I have to revise the notes that I enter in note. Some notes are worse than others. **What problems is Balto solving and how is that benefiting you?** Ensuring that I hit each benchmark with every call. With out it I had a tendancy to miss certain parts to cover on the call ### 46. It is amazing **Rating:** 0.0/5.0 stars **Reviewed by:** James B. | Sales Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Balto?** It allows me to move theo scitp and makes the call flow easy to use **What do you dislike about Balto?** is that it does not turn on as soon as i get a call **What problems is Balto solving and how is that benefiting you?** it allows me to transition through out the call based on what i say **Official Response from Delilah Twersky:** > Hello James, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto makes it easy for you to move through your call. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 47. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Romana C. | Field Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Balto?** Very helpful to remind greetings and help to finish note for ticketing. **What do you dislike about Balto?** Nothing but it takes little space on screen which sometimes makes difficult to use. **What problems is Balto solving and how is that benefiting you?** It reminds greetings and details about good conversation. ### 48. Excellent tool for sales professionals! **Rating:** 5.0/5.0 stars **Reviewed by:** LaTanya W. | Licensed Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Balto?** I like that it allows you to access resources to quickly respond to common questions and rebuttals. **What do you dislike about Balto?** I wish that there were more options for font size and colors. **What problems is Balto solving and how is that benefiting you?** The problem Balto is solving is making it easier to respond to customers and serving as a foundation for conversations. **Official Response from Delilah Twersky:** > Hello LaTanya, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto makes it easier for you to respond to customers common questions. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 49. Balto works well for my workspace and getting what I need done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Balto?** The simplicity of it. Easy to navigate and the AI features. **What do you dislike about Balto?** Nothing so far. I have been using it for 6 months. **What problems is Balto solving and how is that benefiting you?** It makes sure that I am hitting all of my compliance metrics ### 50. Balto Review **Rating:** 5.0/5.0 stars **Reviewed by:** reniya t. | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Balto?** I like how it lights up when I speak to make sure im hitting all of the strong selling points. I also enjoy it's prompts that i can click on with out having to wait for the information to be highlighted when i speak. **What do you dislike about Balto?** I dont like sometimes it doesnt recoginze my voice, that is about it. **What problems is Balto solving and how is that benefiting you?** helping me with my call flow and making sure im hitting the right selling points **Official Response from Delilah Twersky:** > Hi Reniya, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy that Balto assists you with your call flow to make sure you are hitting the right selling points. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ## Balto Discussions - [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) - 2 comments, 2 upvotes - [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) - 1 comment, 1 upvote - [No questions.](https://www.g2.com/discussions/35606-no-questions) - 1 comment, 1 upvote - [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) - 2 comments - [View Balto pricing details and edition comparison](https://www.g2.com/products/balto/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A23%3A40+-0500&secure%5Bsession_id%5D=e044b5d1-fb3b-459c-82ca-55a564f6ffd0&secure%5Btoken%5D=277477cb2e9c9a87609e1fa4bf75856dda6bb55ef200ce6fa5fad9d233b49772&format=llm_user) ## Balto Integrations - [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - [DialedIn](https://www.g2.com/products/dialedin/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sangoma](https://www.g2.com/products/sangoma/reviews) - [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TCN](https://www.g2.com/products/tcn/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Balto Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Balto Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (233 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 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