--- title: BackBox Reviews meta_title: 'BackBox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 187 reviews by the users' company size, role or industry to find out how BackBox works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 187 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BackBox Reviews **Vendor:** BackBox **Category:** [Network Automation Tools](https://www.g2.com/categories/network-automation-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 187 ## About BackBox More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. ## BackBox Pros & Cons **What users like:** - Users value the **automation capabilities** of BackBox, streamlining network tasks and reducing manual efforts significantly. (38 reviews) - Users praise the **ease of use** of BackBox, appreciating its flexibility and simple setup for automation tasks. (36 reviews) - Users praise **BackBox's reliable backup features** , enhancing operational efficiency and ensuring confidence in recovery preparations. (34 reviews) - Users appreciate the **time-saving automation** of BackBox, enhancing workflow efficiency and reducing manual efforts significantly. (24 reviews) - Users appreciate the **automated configuration backups** and time-saving features of BackBox for efficient assessments. (23 reviews) - Users appreciate the **ease of backup management** with BackBox, ensuring systems are always protected and updated efficiently. (22 reviews) - Efficiency (18 reviews) - Security (17 reviews) - Automation Efficiency (16 reviews) - Reliability (16 reviews) **What users dislike:** - Users find the **complex setup** of BackBox daunting, requiring technical knowledge and extensive time investment for optimal use. (17 reviews) - Users find the **learning curve steep** for BackBox, making initial adoption challenging for smaller teams. (15 reviews) - Users find the **interface complex** and require significant time to master BackBox's advanced features and configurations. (14 reviews) - Users note a **lack of features** in BackBox, with requests for more streamlined options and automation templates. (14 reviews) - Users experience **slow performance** with BackBox, especially during massive task execution and larger script deployments. (13 reviews) - Users experience **usability issues** with BackBox due to its clunky interface and challenging learning curve, affecting productivity. (13 reviews) - Users find **limited features** in BackBox, especially in reporting and mobile usability, hindering quick analysis and task efficiency. (12 reviews) - Missing Features (12 reviews) - Users express concerns over **poor interface design** , noting issues with clunkiness and occasional bugs that hinder usability. (12 reviews) - Users face **backup issues** with BackBox, particularly with large devices, slow networks, and complicated restores across vendors. (11 reviews) ## BackBox Reviews ### 1. Effective Backup of Network Device Configuration Using Backbox **Rating:** 4.5/5.0 stars **Reviewed by:** Carolina S. | Senior System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about BackBox?** I perform the system routine, which includes the whole of our network devices, so I can develop and execute scripts in a secure way with no difficulty. It's the name of the product, that is a very easy but powerful tool that they always helped me to be able to be on top of a network task. The team of experts that provides support is effective and fast, making sure any problem is taken care of the right way. **What do you dislike about BackBox?** If I were to improve it, I would suggest adding a wider combination of small scripts suppliers, such as HP. **What problems is BackBox solving and how is that benefiting you?** Without just the supporting and restoring settings feature, the system is also doing automation for networking devices. Rather than manually configuring a switch, I can automatically set up protocols using only several commands via BackBox. ### 2. Our network management is finally significantly improved **Rating:** 4.0/5.0 stars **Reviewed by:** Arnaud S. | Senior Network Administrator, Broadcast Media, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about BackBox?** To my mind, the most innovative element of BackBox is how it addresses the backup and further administration of network devices. This automation has greatly cut the amount of time consumed in such endeavours, which were previously laborious and full of mistakes. Getting it to fit in with our current network configuration was easy and linking up with our monitoring systems was not a problem at all. I also like the reports and their ability to give the clear picture of the working and configuration of the networks. **What do you dislike about BackBox?** Although BackBox is powerful, its graphical interface can be described as rather weak. It still feels rather clunky, and not very user friendly, which has prevented new members of staff from getting the hang of it easily. The disadvantage, however, is that the advanced options also mean that the software comes with a steep learning curve, which from time to time limits our capacity to unpack the software. This has sometimes made it difficult in managing our networks and hampered productivity in the organization. **What problems is BackBox solving and how is that benefiting you?** BackBox has been able to eradicate the problem of having to manually backup and manage the configuration of network devices since it was a tedious task that may result to making of mistakes. In this sense, it has been able to enhanced our operation efficiency and at the same time also minimized the chances of errors that are often associated with human intervention. With the integration capabilities to our network and also the monitoring tools it has become easier to maintain our network in its best shape thus cutting costs and providing better reliability. ### 3. Super efficient solution for network device backups automation **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastien C. | Senior Network Administrator, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about BackBox?** My favorite feature of BackBox is it performed network device backup to an optimal level of automation. It has been able to promptly perform the scheduled backups of the various devices which has greatly minimized the amount of work done manually. It integrates well with the tools that we use to manage our network, which makes scheduling and monitoring a breeze. Also, the reporting of the details is precise, giving a comprehensive outlook of the backup accomplished, which makes it easy to track the safety of network configurations. **What do you dislike about BackBox?** There is one problem with BackBox that I have and that is a difficult setup of the system at first. Setting up and configuring all the devices properly was proved to be very time and labor consuming, especially in larger networks. This complexity can be a challenge especially if you are new to network device backups. However, getting through problems in the initial setup phase can sometimes be problematic sometimes this has held up our work. **What problems is BackBox solving and how is that benefiting you?** BackBox eradicates the problem of time consuming and error prone backup of network devices since it automates the whole process. Previously, backups were done manually, but repetitiveness resulted in mistakes. Thanks to BackBox, today we can easily manage configurations of our network and are sure they are safe and up to date thanks to BackBox’s automation and detailed reports. This has boosted our efficiency and offered us a better way of having a backup. ### 4. Finally we found a way to enhance network security and reliability in our business **Rating:** 4.5/5.0 stars **Reviewed by:** Germain K. | Senior Network Administrator, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2024 **What do you like best about BackBox?** For me, what I like most about BackBox is its reliability when it comes to the automated backups and system checks. It makes sure that all our network configurations are updated and, in the event that something goes wrong, we have a sound plan of action. I like the scheduling option as it allows me to synchronize the backups in the most convenient way with no disturbance to our regular tasks. Moreover, it has good compliance features which makes audits so much easier. **What do you dislike about BackBox?** As much as I like BackBox, it has some shortcomings in the reporting aspects. The basic reports offered by the software do not give us adequate details or enough flexibility for analysis and processing done by my team. Therefore, I frequently have to go to the extent of writing reports individually, which is quite tedious, particularly when there is a lot of work to be done. Moreover, updates of the software sometimes takes time before they are released to the market, sometimes our systems are open to threats longer than I would want. **What problems is BackBox solving and how is that benefiting you?** With BackBox, the issue of handling our networks backup and compliance has been greatly solved because instead of doing it manually as we used to, BackBox automates this process. This has been very beneficial, especially eradicating chances of wrong input and output results and also saves much time that would otherwise have been spent on those tasks. Another feature which the software has brought is the reliability in compliance which makes auditing easier and not a stressful activity. ### 5. Powerful Tool for Network Engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about BackBox?** Backbox is like the ultimate toolkit for network engineer. It's packed with tons of awesome tools for everything from finding vulnerabilities to fixing security breaches. It's lightweight, runs smoothly, and has a super helpful community behind it. You can even customize it to your heart's content! **What do you dislike about BackBox?** It's not all sunshine and rainbows. Backbox has a bit of a learning curve, so beginners might feel overwhelmed. The documentation could be better, and sometimes it can be a bit buggy. Plus, managing the packages can be a bit of a headache. **What problems is BackBox solving and how is that benefiting you?** Backbox is like my secret weapon for keeping my network secure and running smoothly. It helps me recover quickly from any incidents that do occur. Plus, it makes managing my devices and configurations a breeze, saving me time and effort. Overall, Backbox gives me peace of mind knowing that my network is in good hands, allowing me to focus on other important tasks. ### 6. BackBox Review **Rating:** 4.5/5.0 stars **Reviewed by:** Siddharth N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about BackBox?** Backbox is a very good Network automation, security and management tool. It is being used for backing up the network devices in our organization. If has good features and easy to use. Implementation is also not that difficult, once it is installed your life becomes easier. For an instance if we are backing up any network devices like routers, it saves all the configuration file and we can have CLI access of the device via Backbox. It also generates the notification alert via mail if there is any issue while backing up and generates the list of all devices that has been backedup. Customer Support is also good, you get quick timely help. It has a feature that if you dont login into Back box for longer period of time then account gets locked or expired automactically. So overall its a good experience!!! **What do you dislike about BackBox?** Since its a automation tool so there are minor bugs which can be neglected as they keep on upgrading and adding new features. So no major issue or conerns. **What problems is BackBox solving and how is that benefiting you?** Ease of backup, all device details can be found under one tree!! Centralized control and easy to use!!! ### 7. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joel Mauricio R. | Productor de audio, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about BackBox?** It has great features, one of them is the ability to record screen when someone make any changes in the system of the equipment. **What do you dislike about BackBox?** Maybe it could be the learning curve and the updates **What problems is BackBox solving and how is that benefiting you?** configuration and updating SO ### 8. integrated with everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about BackBox?** I like that the products used within the company are fully integrated. And the application has a simple interface. **What do you dislike about BackBox?** Sometimes we ecounter errors, but support helps a lot of in this regard. **What problems is BackBox solving and how is that benefiting you?** our products meets our expectations for backup. ### 9. Efficient Network Device Configuration Backup with Backbox **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjeev k. | Senior Cybersecurity Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about BackBox?** Backbox proves highly efficient in generating configuration backups for your network devices, minimizing manual efforts and optimizing capacity. **What do you dislike about BackBox?** Its limitation lies in the fact that it doesn't supports certain security devices from specific vendors. **What problems is BackBox solving and how is that benefiting you?** BackBox simplifies and automates configuration management for network devices, addressing challenges associated with manual processes, diverse vendor environments, efficiency, compliance, risk reduction, and capacity optimization. We are mainly using Backbox for the backup of multiple client devices of different vendors' products. It helped us restore one of the client's backups of the firewall where we got firewall filesystem corruption and we installed the firewall from scratch and restored the backup from Backbox. ### 10. The backup that keeps on backing up.... **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Cloud Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about BackBox?** The product seems to just work, mostly I can just set it up and forget about it, very little maintenance beyond updates once or twice a year(Our choice many more updates are released, we chose to do twice a year). Anyways, probably te easiest software to setup and maintain, and as far as unsupported hardware, the support people over at backbox are second to none, something won't back up, call them, they will build a custom script for you. And if you want to be even more adventurous, they will even show you how to build your own scripts, which I have done, and it's even in their database now, your welcome! These guys are great and they will go the extra mile for you when needed, HIGHLY RECOMMEND! **What do you dislike about BackBox?** The only bad thing I can say about Backbox as an application is that I am constant getting the disconnected message. I don't know why, but it is always "reconnecting" seems constant, but as I said I would imagine if I contacted support about it, they would help me resolve that issue as well. **What problems is BackBox solving and how is that benefiting you?** We can backup and lay down the backups for any infrastructure harware we have. Mostly we use it to recover rules in our Palo Alto's because their interface is garbage and sometimes you erase one rule and it decides to erase 10, so nice to run a new backup and compare the last backup and easy to recover the data, usually within minutes. ### 11. BackBox significantly reduces our workload **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about BackBox?** BackBox has been a complete timesaver for our company. We have over 300 Juniper devices deployed throughout shops in both the US and Canada. With the click of a mouse I am able to run backups, pull inventory numbers, upgrade/patch devices and send out configuration changes. What used to take us weeks now only takes hours. Coupled with BackBox's excellent support staff, there hasn't been anything done though the command line that can't be done by the BackBox software. The product is easy to deploy and easy to use. It's highly customizable with templates can be copied and edited to save time. BackBox has been a huge lifesaver for our company. **What do you dislike about BackBox?** I don't really have anything to say about BackBox being least helpful. Maybe if it was free, but that wouldn't be a very good business model for them. **What problems is BackBox solving and how is that benefiting you?** Significantly cuts the time to deploy, configure and maintain our network of Juniper products. ### 12. Improve network reliability with configuration management and BackBox automation **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about BackBox?** Since we have just integrated BackBox into our operations, I can say that the ease of use is very obvious. The clone and edit functions are very strong, thus, the device settings can be easily manipulated across the network of Cisco switches. We have developed the custom scripts that have changed our remediation procedures which were very complicated before. The intellicheck feature is also a plus, it gives you real-time validations that are almost limitless in their scope. **What do you dislike about BackBox?** On the other hand, the default list of devices in BackBox may seem a bit overwhelming to the beginners at first. Besides, the advanced features were more difficult to understand than I thought; the one-on-one support would be of great help to me to use the full potential of custom scripting. **What problems is BackBox solving and how is that benefiting you?** In the area of problem-solving, BackBox has been of great help. It deals with the big problem of the management and automation of the many device configurations, which has greatly reduced the human errors and downtime. ### 13. Automation Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Dichesh S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** The best thing is user interface. It is very simplifed and easy to understand. The best feautre is intergration with network devices. Backbox is driving the decline of repetative tasks. There are numerous things we can do in Backbox which increase the frequency of use. We got the experience similar to ease of implementation. Customer support is also very responsive which helps to resolve you query at earliest. **What do you dislike about BackBox?** Honestly till date I haven't receive any unplaeast response not from the device and customer support. **What problems is BackBox solving and how is that benefiting you?** Taking the backup of all devices at once and managing the device configuration is helping lot to us. ### 14. A very sure value in the network **Rating:** 4.0/5.0 stars **Reviewed by:** Azeddine B. | Network and security consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about BackBox?** easiness of the use and effectivness. Also a greate customer support available all the time. **What do you dislike about BackBox?** The features provided are not implemented 100 % **What problems is BackBox solving and how is that benefiting you?** Backbox is maintaining the network backups, so if there is an incident or an RMA to be changed Backbox is ready to provide its help :) ### 15. Fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Jesper L. | Automation Architect, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about BackBox?** I likeI like the stability of the product and the speed of development of new features. Product support is fantastic **What do you dislike about BackBox?** There is nothing in the Backbox product that i dislike **What problems is BackBox solving and how is that benefiting you?** automation of backups - compliance checks and security gaps ### 16. Brilliant tool. Good Integration with many vendors. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about BackBox?** Backbox is easy to use - manage multiple devices from other vendors in one place. Documentation is user friendly. Customer support team is magnificent, they always solve the cases. Implementation and integration is fast and easy. I use this tool several time of week. . **What do you dislike about BackBox?** Reporting is not fancy. The price of licence is little expensive. **What problems is BackBox solving and how is that benefiting you?** One tool for backups many devices from different vendors. All configs are in one place. This solution save a lot of time. ### 17. Backbox : a handy solution for Network Infrastructure Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2024 **What do you like best about BackBox?** First of all, we liked the software's performance since the base platform is pretty repsonsive and performent. It allows for users to perform their daily actions in a quick way. Also, the ease of use of the solution is much appreciated as it's very user-friendly. Finally, this solution is compatible with a very large set of manufacturers / products and integrates perfectly in most existing network and security infrastructures. **What do you dislike about BackBox?** Some minor cosmetic issues regarding web UI (could be updated / refreshed) or bugs also related to web UI (user logging issues) but overall nothing too serious. **What problems is BackBox solving and how is that benefiting you?** Backbox helps us to detect configuration shifts and to fix them. Also it allows us to implement a global policy backup. ### 18. Easy tool to use for backup solution **Rating:** 4.5/5.0 stars **Reviewed by:** AMIT V. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about BackBox?** Easy and simple usability, for backing of infrastrcuture devices **What do you dislike about BackBox?** simple configuration for backup of devices **What problems is BackBox solving and how is that benefiting you?** easy to use and configure devices for backup ### 19. Great Product that still has a lot of potential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about BackBox?** Backbox has a very simple to use backup and restore process, with the ability to automate configuration baseline checks, along with templated updates. The customer support is extremely responsive. Implementing the product is extremely easy, within an hour it can be routingly backing up your whole network infrastructure and applying updates from the library of pre-built tasks. The product roadmap looks impressive, with improvements for NVM, Service Now integration etc. **What do you dislike about BackBox?** So far, nothing - the barrier to unlocking the value it offers is just down to the we have available to keep integrating it into our processes. **What problems is BackBox solving and how is that benefiting you?** Consistent device backups, pushing out bulk config updates required for vulnerability mitigtion etc, remediating config drift, CVE checks ### 20. An application that is easy to use and incredibly flexible. You can adapt it to your needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about BackBox?** easy use, fastly backup and restore, backup verification, support many products **What do you dislike about BackBox?** Some help files not enough and product web site not rich content. But support teams answer the quetions very fastly. **Recommendations to others considering BackBox:** Basic but strong application for get devices backup. Verification and fastly restore feature is good. **What problems is BackBox solving and how is that benefiting you?** Need to centralize backups of multiple products such as firewalls, routers, switches, etc. ### 21. Very good product with good support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about BackBox?** The best point about BackBox are the follow : . Reactive support . usability . support to integrate the product . Easy to add equipement **What do you dislike about BackBox?** BackBox need to work on the following point : . support of Cyberark Central Credential Provider . inventory information are not well parsed **What problems is BackBox solving and how is that benefiting you?** Backup device ### 22. Must Have Solution! **Rating:** 4.5/5.0 stars **Reviewed by:** Erdem E. | Technical Support Services Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** Backbox is a very stable, automatized backup solution. It is very easy to implement, easy to manage, and very flexible for most of the companies. What I like the best about Backbox is that it is a very stable and straightforward solution. Also, it's front-end is very user-friendly. **What do you dislike about BackBox?** Licensing is a little bit restrictive, because of registered a fixed IP. It sometimes limits the flexibility of the solution. **What problems is BackBox solving and how is that benefiting you?** "Backbox" is a lifesaver solution. Because you need only once in a year maybe. However, when you need it, it has to be reliable. A backup has to be restored with no problem and Backbox provides it! ### 23. Great Automation Tool, Very helpful Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben N. | Consulting Network Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about BackBox?** BackBox's automation has been a huge help! We run backups and schedule firmware updates on firewalls all the time. Support has been the best I have used of any tool. Anytime we have a problem or need to have new functionallity we email support and within a day we either have it fixed, or a call scheduled to get it fixed or a custom made script for what we are needing. It is an easy tool to add automations, when we need to check or change a config on 100's of firewalls. It only takes a couple of mintes and we have the info or change that we need. **What do you dislike about BackBox?** I wish we had licenses to add our switches into BackBox. **What problems is BackBox solving and how is that benefiting you?** We have backups with reports for finising or erroring. Automation with 100's of firewalls is a breeze. Support I can count on if I need something new. ### 24. BackBox Review as an end user **Rating:** 4.5/5.0 stars **Reviewed by:** Kshitij S. | Cyber Security Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about BackBox?** The best part about Backbox is the automation template it provides to make day to day BAU tasks much easier. **What do you dislike about BackBox?** The lack of documentation available can be frustrating. **What problems is BackBox solving and how is that benefiting you?** It is acting as our backup tool, saving time and effort which would have otherwise been needed taking manual backups. We use the automation templates to configure firewalls, perform upgrades which saves lot of time and effort. ### 25. Great network automation and backup tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about BackBox?** BackBox is a robust network automation and backup tool. Its user-friendly design simplifies tasks for our teams, enabling easy automation of backups, compliance checks, and device configuration management. The product’s open APIs facilitate seamless integration with other tools and systems. The product support is exceptional, providing instant responses. **What do you dislike about BackBox?** There’s nothing I can complain about; the product does exactly what I need without any issues. **What problems is BackBox solving and how is that benefiting you?** Ensuring backups of Network Devices are done daily in a structured way. Enables us to automate Network Configuration tasks. ### 26. Backbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about BackBox?** Backbox is an excelent tool to automate our backups and run our OS upgrade on our firewalls other than run scripts and so on. Easy integration with multiple vendors. **What do you dislike about BackBox?** I dont have anything to dislike about it. **What problems is BackBox solving and how is that benefiting you?** Do not do manual backups and a lot of automation. ### 27. Backbox - swissknife for your network **Rating:** 5.0/5.0 stars **Reviewed by:** Antony G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about BackBox?** Very seamless tool to manage not only your configuration backup but also CVE with their NVM module. The support team is very responsive and highly knowledgeable. **What do you dislike about BackBox?** With high customization comes some challenges in understanding the way the tool works. **What problems is BackBox solving and how is that benefiting you?** Centralized point of configuration backup. ### 28. BackBox is an exceptionally useful tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** BackBox has played a crucial role in automating the backup routines for all our firewall gateways, which span multiple vendors. Not only does it streamline the backup process, but it also facilitates a smoother restoration experience. Additionally, we've successfully utilized BackBox to automate OS updates and upgrades for our firewall gateways from various vendors. The integration with the current supported vendors is really simple. Customer support is great and the implementation is really simple. We do use this tool almost every day. **What do you dislike about BackBox?** I wish they could expand their support to include more vendors, even though they already support a substantial number. **What problems is BackBox solving and how is that benefiting you?** We had issues with how backups were previously conducted, mainly relying on manual processes. However, after implementing BackBox, it enabled us to automate the process and establish a suitable backup frequency. ### 29. A very good product that makes the life of IT administrators easier **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about BackBox?** It is a very useful tool to quickly have restorable backups of your entire electronic network, apart from offering you additional functionalities to automate certain operations. Its ease of use is very high, its implementation is simple, and it integrates with countless manufacturers. Truly a great help for IT administrators. **What do you dislike about BackBox?** The truth is that I haven't found any notable negative points. **What problems is BackBox solving and how is that benefiting you?** When you have a multi-vendor network infrastructure and need a central tool to manage backups, restorations, and task automation, BackBox becomes your best friend. ### 30. restore configuration **Rating:** 4.5/5.0 stars **Reviewed by:** Eran H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about BackBox?** the ability to restore switch and security configuration **What do you dislike about BackBox?** license is mac based which sometimes makes error after resote the vm **What problems is BackBox solving and how is that benefiting you?** when a switch is dead i can take the configuration setting ### 31. Backbox user review **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar S. | Technical Specialist Cybersecurity , Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about BackBox?** Ease of Implementation, Frequency of Use, Ease of Integration **What do you dislike about BackBox?** Customer Support and Documentation needs improvement. **What problems is BackBox solving and how is that benefiting you?** Automated Backup for our network Devices and Configuration storage. ### 32. Basic setup and backups are easy to use and when its not the support is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about BackBox?** Built in device feaures for ease of use and setup. The ability to clone an existing product to edit allows you to create custom "scripts" that are specific to your needs. It allows Backbox to be limitless with its scripts and what they can do. For example; my company uses a lot of Cisco Small Business switches. They are not a default device in Backbox but the subtle differences allow me to clone a Cisco enterprise switch and edi the commands so that they pertain to the small business line. You can also create remediation process based on "intellichecks" that discover different things within your network. Upgrades are easy Adding new devices are easy **What do you dislike about BackBox?** Some devices are not in the list of default devices. It takes a little bit of knowledge to make it work. The great news is where that can be a bit daunting for myself, the support is great at working with you one-one-one to create a custom script to make it work how you need. **What problems is BackBox solving and how is that benefiting you?** We focus mostly on getting backups of our switches but we also use it to perform upgrades across all of our switches with a little automation. We really like the script hat was created to check all of our switches to see what firmware version its running and run a report that spits out what versions all device are running so we can identify the switches that need upgraded then run jobs to do the upgrade across the environment. ### 33. One for All Backup and Inventory Management with Automation & Network Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about BackBox?** Backbox is a powerful yet a very simple tool. The name implies backup, but the solution has matured to be much more than backups. It is very easy to implement. I can add my devices quickly, register default backup & credential mechanisms to start backup process. After you schedule backups and it works like a charm, you can view previous backups and compare them easily. As Backbox evolved from bakups, I use the solution daily for inventory management. My network firewall, proxy and many other network solution devices are backed up from the solution and their versions/harware and many other information are stored & reported. It is really easy to integrate any type of vendor you have since it natively supports most of the vendors and the only requirement from the administrators end is to add your devices & schedule backups & tasks. Support is extradionary compared to most other vendors. They try to solve your problems as soon as possible and they also provide support on extending your backup & taks configurations, meaning they help you develop your environment. **What do you dislike about BackBox?** I believe the solution can be much more than what it is at the moment. It can be a "Super-App" where the solution would simply be an answer for any task you require other than the features it already has. If it would simply add monitoring capability, most of the solutions on the market would go extinct since Backbox currently answers many IT requirements we engineers face everyday. So I can say introduction of new features would be a dislike from my side. **What problems is BackBox solving and how is that benefiting you?** The first problem it solves, as the vendors name implies is backup management for any type of your devices. Most of the security devices have different capabilities on their backups but Backbox simplifies and automates everything with two or three clicks. Second is the inventory management. In a broad environment, as an example, it is hard to keep track of the hotfix build of your firewalls. Backbox reports all the inventory of the devices and creates alert/reports regarding this. Third is the intellicheck part of the solution which can be used for configuration management and automation. You want to persistenly check if a configuration is existent on the device ? Well intellicheck is the answer. With its automated response capabilities, you can also correct any misconfiguration on your end or automate hideous tasks. One example of this is debug / core dump files of your security solutions. From our end, backbox checks all of our security devices in hourly manner, checks if there is a problem with it, collects necessary logs and moves the corresponding files for security vendor cases in an automated manner. This tasks I mentioned would take an administrator 15 minutes manually, considering the problem has been noticed. Backbox does this automatically for us, and keeps us from worrying and saves us time. ### 34. Backbox solution to our backup routines **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about BackBox?** Installing Backbox was vesy straightforward and easy. We have a multi-platform environmant with many vendors and applicaitons that require backup. We had several different methods to backup using a variety of Powershell scripts and routines. Backbox was able to integrate with all of our vendors and provide reliable and auditable backups replacing all of our bespoke backup routines. Backbox has many more features than just backup routines, it has a powerful scripting engine that be configured to collect logs or ata from servers, in our use case we have an example to provide automatic alerting for server SSL certificates that are approaching their expiry date. We are still exploring some of the features of Backbox and getting support from the vendor has been a pleasure in our experince, eager to help and improve the product with prompt and detailed support. **What do you dislike about BackBox?** We have not found any problems to date.. **What problems is BackBox solving and how is that benefiting you?** We had many bespoke and complex backup routines and more and more manual tasks to monitor various parts of the configuration in order to maintain services. Backbox was helpful in automating all of these into one single repository. ### 35. Very powerful, customizable tool to help manage multiple devices. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** I love how powerful the tool is. It has helped us standardize switch configurations, standardize backups and changes, keep up with proactive maintenance, and simplified our firmware updates. We are barely scratching the surface as it has the ability to auto repair issues that we haven't even started using. It has saved us countless hours of troubleshooting and manual reviews while putting everything in a single pane of a web browser. Their customer service has been extremely helpful, and fast to assist in getting things functioning. **What do you dislike about BackBox?** Out of the box I had to work with support a few times to get things customized for our environment. Some of their "out of the box" items did not work as intended. That may have been just unique to our environment, but it really was the only dislike I had with getting everything working. **What problems is BackBox solving and how is that benefiting you?** We are utilizing BackBox to simplify the management and configurations of numerous switch stacks. Using BackBox, we can backup and put the configuration data under a check to verify that everything is configured as it should. If its not, we can have it report the discrepency, or automate the fix. We also proactively monitor interfaces for errors and carrier transitions so we can find bad cables or devices before the users start complaining something is wrong. ### 36. Backbox provides solutions that every network admin should use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** One of the most important needs for a network engineer is to have consistent and reliable backups of their network devices. Having an automated solution that is literally "set it and forget it" gives the admin one less thing to worry about for a good nights sleep. It was very easy to implement, and has support for all major manufacturers. Their sales account team and customer support are amazing. They are very attentive to their customers, are always checking in to see if you are experiencing any issues, have any concerns, and to make sure you are keeping up on your updates. There are a plethora of features that should fit any small or large business. Remote administration, on the fly backup, backup comparison, configuration and vulnerability assessments via Intellichecks, schedule firmware upgrades automatically, direct terminal access to your managed devices, the list goes on and on. **What do you dislike about BackBox?** I do not have any dislikes about BackBox. It's not free? **What problems is BackBox solving and how is that benefiting you?** BackBox provides me with automated online backups, and should the need arise, provides me the ability to conduct a point in time configuration restore. ### 37. backbox just made my tasks easier and faster **Rating:** 5.0/5.0 stars **Reviewed by:** kobi h. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about BackBox?** the option to create my scripts in a secure way to run on my network devices and do everything is a very simple way, the support of the product is really good and fast, i use the system on a daily basis and use it with all of our network devices **What do you dislike about BackBox?** nothing really in my mind, maybe just to have more scripts also to smaller vendors like HP **What problems is BackBox solving and how is that benefiting you?** other then backup configuration its helping me to run automation on my network devices in easy way, if i need to configure new protocol its a matter of few commands on backbox instad of going over all my 120 switches one by one ### 38. I am using BackBox and really enjoyed the automation schedule task that I have set 1 time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about BackBox?** The automation schedule task thyi have set one time before long time ago, and allow me quite. **What do you dislike about BackBox?** There are some issues with missmach sizing alert thayi get for few system. This is under control of the support and we try to find some solutions **What problems is BackBox solving and how is that benefiting you?** Especially backing up my vCenter instants. Saving lot of manual work ### 39. Reliable and efficient solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about BackBox?** We have been using the Backbox solution for network equipment backups for years. It has allowed us to make the backup of network equipment more reliable. **What do you dislike about BackBox?** I see no inconvenience. We are satisfied with the solution. **What problems is BackBox solving and how is that benefiting you?** We no longer need to manually manage backups. The backup templates by technology are very useful. ### 40. Great tool and great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about BackBox?** A tool that provides many possibilties other than just backing up devices. Automation at it's best. The support team is outstanding, they rapidly respond and always resolve my issues quickly. BackBox was easy to setup and bring into our environment and the intergration was a breeze. We use BackBox everyday and it is our main backup tool but we use the intellichecks feature mostly, which allows us to reduce the time spent on tasks which would take hours. **What do you dislike about BackBox?** Not a dislike, but more of a missing resource. I would like to see more detailed help on how to use the tool to it's fullest. **What problems is BackBox solving and how is that benefiting you?** Replacing tasks, that would take up many man hours, with Intellichecks, and the detail in the reports we receive everyday notifying us on all the backups is great. ### 41. Using backbox for backups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about BackBox?** The support & the ability to add every device without any issue. **What do you dislike about BackBox?** The UI of the system needs improvement in **What problems is BackBox solving and how is that benefiting you?** Easily backup & restore ### 42. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about BackBox?** Very useful product for backing up various systems. **What do you dislike about BackBox?** Nothing to dislike. Great support and configuration. **What problems is BackBox solving and how is that benefiting you?** Backing up my on prem environement. ### 43. Works for most configurations **Rating:** 4.0/5.0 stars **Reviewed by:** Joey R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about BackBox?** The ease of use to setup and functionality with different boxes. **What do you dislike about BackBox?** If you run into an issue that isn't claer it can be a bit hard to fix. **What problems is BackBox solving and how is that benefiting you?** Backups ### 44. A tool that made it easier for us to manage our devices **Rating:** 5.0/5.0 stars **Reviewed by:** Nenad S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about BackBox?** Upgrade and implementation of new devices in our IT environment. **What do you dislike about BackBox?** We didn't manage to integrate all the devices we wanted **What problems is BackBox solving and how is that benefiting you?** The most important thing is that we managed to consolidate the backup of our devices in one place through a simple method. We also have a clear picture of the backup for all devices. In several critical situations, we also performed restore backups on replacement devices, which is also important to us. ### 45. Vulnerability Remediation **Rating:** 4.5/5.0 stars **Reviewed by:** Gökhan K. | Consultant Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about BackBox?** Vulnerability Remediation is nice feature for remediation. **What do you dislike about BackBox?** It can show exposure based vulnerabilities **What problems is BackBox solving and how is that benefiting you?** Network Vulnerability Management ### 46. Automation to make Life Simple and help saving your Time . **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about BackBox?** Backbox is an Automation tool that can be used to automate backups which can be used to restore devcies but the thing we like about backbox most is its verstality and comptability with most of the vendors and how easily we can automate day to day tasks and even compliacted tasks that can help saving bandwidth and remove scope of any Manual error. **What do you dislike about BackBox?** Backbox need to improve the call summary of customer support cases and also imrovement is required for the backbox Support portal as we have faced login issues mutiple times where we are unable to reset the password that restrcted us loggging to the portal. **What problems is BackBox solving and how is that benefiting you?** Backbox helping us with the Automation of certain day to day taks aapart from backups and with the Technical Reports while onbaording new devices, We are lookig forward for the new Vulnerbaility feature backbox introduced ### 47. Backbox, what a superb tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about BackBox?** My favorite feature of Backbox are the intellichecks and the auto jobs that I can run - I think they are extremely useful in finding out key information that would usually be missed if I did it manually. **What do you dislike about BackBox?** I wouldn't say there are any downsides with BackBox I would say the UI feels a bit outdated but this isn't really an issue in my opinion. **What problems is BackBox solving and how is that benefiting you?** BackBox is automating backing up our devices, running health checks and other checks to ensure the devices are fit and healthy and also to make sure that no one has been doing anything un-authorised. ### 48. It simply works **Rating:** 5.0/5.0 stars **Reviewed by:** Aviv H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about BackBox?** simplicity . it works with all appliances i'm using. upgrades is super simple. support is very helpfull and quick **What do you dislike about BackBox?** the monitor features need extra license. **What problems is BackBox solving and how is that benefiting you?** central backup of all our appliances and switches include step by step guide for restore. backbox Gives me confidence that the backup is proper. ### 49. Great and simple product for automated backup and restore of networking equipment. **Rating:** 4.5/5.0 stars **Reviewed by:** Ilan K. | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2023 **What do you like best about BackBox?** Backbox supports a wide range of networking brands including checkpoint, cisco, fortinet, arista, F5 and many more. It automates tasks like backup/restore/upgrade for bulk deployments. Realy good end collobrative customer support. **What do you dislike about BackBox?** I did not find any problem with the product from technical aspect, the pricing could be challenging. **What problems is BackBox solving and how is that benefiting you?** The process of backing up all networking equipments for a veriaty of vendors from central sultion which also verifies the process simplifies the configuration manngement process for the organization. ### 50. Easy & enthusiastic company to deal with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about BackBox?** The enthusiasm and support for ensuring the product works implemented and works correctly within our environments. **What do you dislike about BackBox?** I honestly can't think of any dislikes at this stage **What problems is BackBox solving and how is that benefiting you?** We were looking for a solution to automate all our backups for a particular product which could be controlled centrally and Backbox is helping us with that meaning we also have more time to spend on other areas without having to check numerous backups are working correctly. In a nutshell, automation. ## BackBox Discussions - [What is BackBox used for?](https://www.g2.com/discussions/what-is-backbox-used-for) - [View BackBox pricing details and edition comparison](https://www.g2.com/products/backbox/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+10%3A12%3A50+-0500&secure%5Bsession_id%5D=96815bf1-8005-4e11-a9a0-4a1e398a634d&secure%5Btoken%5D=534f3d167d1a2f408c50cfb96089a06968098898bc3ccd62c4832bbbe5c697ca&format=llm_user) ## BackBox Integrations - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [CheckPoint](https://www.g2.com/products/checkpoint/reviews) - [Check Point Next Generation Firewalls (NGFWs)](https://www.g2.com/products/check-point-next-generation-firewalls-ngfws/reviews) - [Cisco Packet Tracer](https://www.g2.com/products/cisco-packet-tracer/reviews) - [CyberArk Privileged Access Manager](https://www.g2.com/products/cyberark-privileged-access-manager/reviews) - [CyberArk Workforce Identity](https://www.g2.com/products/cyberark-workforce-identity/reviews) - [FortiGate-VM NGFW](https://www.g2.com/products/fortigate-vm-ngfw/reviews) - [FortiManager](https://www.g2.com/products/fortimanager/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hydra Platform](https://www.g2.com/products/adaptive-hydra-platform/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Juniper Firewall](https://www.g2.com/products/juniper-firewall/reviews) - [Maltego](https://www.g2.com/products/maltego/reviews) - [Metasploit](https://www.g2.com/products/metasploit/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NMAP Online](https://www.g2.com/products/nmap-online/reviews) - [Palo Alto Cortex XSIAM](https://www.g2.com/products/palo-alto-cortex-xsiam/reviews) - [Palo Alto Expedition](https://www.g2.com/products/palo-alto-expedition/reviews) - [Palo Alto Networks Cloud NGFW](https://www.g2.com/products/palo-alto-networks-cloud-ngfw/reviews) - [Palo Alto Networks Panorama](https://www.g2.com/products/palo-alto-networks-panorama/reviews) - [ScalePad Backup Radar](https://www.g2.com/products/scalepad-backup-radar/reviews) - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) - [SQLmap](https://www.g2.com/products/sqlmap/reviews) - [WEBSITE SECURITY SCANNER](https://www.g2.com/products/website-security-scanner/reviews) - [Wireshark](https://www.g2.com/products/wireshark/reviews) ## BackBox Features **Configuration** - Compliance - Scheduling - Maintenance **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Management** - Network Automation - User Provisioning - Resource Maintenance **Agentic AI - Network Automation Tools** - Autonomous Task Execution - Cross-system Integration - Decision Making **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Analysis** - Threat Detection **Network** - Scalability - Inventory - Infrastructure - Remote Access **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Logistics** - Communication - Scripting - Workflows **Management** - File Sharing - Security Standards - Encrypted Storage **Support** - Real-time alerting - Hybrid Infrastructure Support - API Integration **Security** - Data Encryption - Security and Compliance - Deduplication **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Security - Network Automation** - Change Management - Security Automation - User Authentication and Authorization - Monitoring and Alerts **Agentic AI - Network Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BackBox Alternatives - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) - 4.6/5.0 (369 reviews) - [Progress WhatsUp Gold](https://www.g2.com/products/progress-whatsup-gold/reviews) - 4.4/5.0 (379 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (425 reviews)