Messaggero Software

What I dislike about Google Workspace is that some advanced features and storage options are limited in the basic or free versions, which can become restrictive for larger teams or users managing heavy workloads. As projects grow, upgrading to higher-tier plans can become necessary, which may increase overall costs.

Another issue is that while the platform works very well online, certain features can feel limited when internet connectivity is weak or unstable. Offline functionality exists, but it is not always as smooth or reliable as fully desktop-based software.

I also feel that managing permissions, shared drives, and file organization can occasionally become confusing in larger collaborative environments. In some situations, files and documents can become difficult to track when many people are editing or sharing content simultaneously.

Although Google Workspace is highly efficient and user-friendly overall, improving offline capabilities, storage flexibility, and organization controls would make the experience even better. Recensione raccolta e ospitata su G2.com.

Google Workspace solves the problem of disconnected communication, file management, and team collaboration by bringing multiple productivity tools into one integrated cloud-based platform. Instead of using separate applications for email, file storage, meetings, documents, and scheduling, everything works together within a single ecosystem, which makes workflows much more efficient and organized.

One of the biggest problems it solves is real-time collaboration. Teams can work on documents, spreadsheets, and presentations simultaneously without needing to constantly send updated versions back and forth. This reduces confusion, saves time, and improves productivity, especially when working remotely or across different locations.

Google Workspace also simplifies file storage and accessibility through Google Drive, making it easier to securely access files from different devices at any time. Features like automatic saving, cloud syncing, and easy sharing help reduce the risk of losing important work and make collaboration smoother.

For me, the platform improves communication, project coordination, and overall productivity. It helps manage tasks more efficiently, keeps work organized, and allows faster collaboration while reducing the need to switch between multiple tools and platforms. Recensione raccolta e ospitata su G2.com.

There are a lot of things I don’t like about this. The authentication process is really annoying and overly engineered (as if someone is going to try to log in to do my work instead of me!), and most of the time I run into errors or other issues that prevent me from authenticating or even logging in. Then, if I try to sign in with another account, it turns into a complete nightmare. On top of that, for some reason, events in my calendar just don’t show up at all. Recensione raccolta e ospitata su G2.com.

Honestly, at this point it feels like it’s 50% solving problems and 50% creating new nuisances for me. It fixes some issues and helps me with some of my day-to-day work, but it also seems to introduce new little annoyances along the way. Recensione raccolta e ospitata su G2.com.

At times we have experienced higher prices for a meeting that is too large or larger than our usual meetings. And the ability for attendees to share the link and let people into a meeting that they may not have been invited to for a reason. I know we have the option to monitor and let people into a meeting but if you're running the meeting you get distracted with monitoring. Recensione raccolta e ospitata su G2.com.

When we switched everything over to MS TEAMS, we were not always successful having large meetings. Zoom Workplace is just so much easier to have large group meetings with. Recensione raccolta e ospitata su G2.com.

Nothing significant so far. If anything, the challenge is making sure you’re fully utilizing all of its capabilities. It’s a powerful platform, and getting the most out of it requires some upfront strategy and ongoing optimization. Recensione raccolta e ospitata su G2.com.

Qualified is helping us turn anonymous website traffic into real pipeline by enabling us to engage high-intent visitors in the moment. Instead of relying solely on static forms or delayed follow-up, we’re able to create real-time, personalized experiences that drive immediate action.

We’re also using features like Pounce to instantly alert our team when high-intent prospects are on the site, which allows our small but mighty Growth Team to jump on opportunities in real time and ensure no potential deal slips through the cracks.

On top of that, we’re actively A/B testing different conversion experiences, including a video modal versus a more traditional text-based chat approach. This is helping us better understand what drives engagement and conversions on our website.

As a result, we’re increasing engagement, accelerating speed to lead, and learning more about what actually converts. Recensione raccolta e ospitata su G2.com.

The initial setup and onboarding can feel overwhelming, especially for smaller teams. The interface can also be a bit cluttered at times, making certain settings harder to find. Some features require more configuration than expected before they work smoothly, but once set up, the system performs well overall. Recensione raccolta e ospitata su G2.com.

We switched from Syncro because we needed a more flexible and cost-effective ticketing system. Zoho Desk has helped us better organize customer requests and centralize communication in one place. Compared to our previous system, we now have more control over workflows, ticket tracking, and automation, which has improved our response times and reduced the chances of tickets being missed. It also provides a lot more value for the cost, without paying for features we don’t need as a small business. Overall, it’s made our support process more structured and efficient. Recensione raccolta e ospitata su G2.com.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Recensione raccolta e ospitata su G2.com.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Recensione raccolta e ospitata su G2.com.

Nothing in particular—it's just that sometimes it feels slow. Recensione raccolta e ospitata su G2.com.

What I like about Fin by Intercom is that it addresses some very real, everyday support challenges that most teams run into.

The biggest one is dealing with a high volume of repetitive customer questions. Rather than having agents answer the same things over and over, Fin can handle those instantly. That translates into fewer tickets for the team and a lot less manual effort.

It also helps with slow response times and limited availability. Traditional support teams can’t realistically be online 24/7, but Fin can. Customers get immediate answers at any time, which improves the overall experience and helps reduce frustration. Recensione raccolta e ospitata su G2.com.

Sebbene Smartsupp sia molto efficace nel complesso, penso che alcune personalizzazioni avanzate e integrazioni potrebbero essere migliorate. In particolare, avere maggiore flessibilità nei flussi dei chatbot e analisi più approfondite renderebbe la piattaforma ancora più potente per le aziende in crescita. Recensione raccolta e ospitata su G2.com.

Smartsupp ci aiuta a risolvere il problema delle opportunità perse e dei tempi di risposta lenti sul nostro sito web. Prima di utilizzarlo, molti potenziali clienti se ne andavano senza interagire. Con la chat dal vivo e l'automazione, ora possiamo interagire con i visitatori in tempo reale, rispondere alle domande istantaneamente e guidarli nel processo decisionale. Questo ha migliorato il nostro tasso di conversione, ridotto i tassi di rimbalzo e aumentato la soddisfazione complessiva dei clienti. Recensione raccolta e ospitata su G2.com.

I don’t like Agentforce Service because sometimes it is a little hard to learn at first. There are many buttons and options, so it can feel confusing. It also needs good internet to work properly. Sometimes it can be slow, which makes work harder. It feels like a tricky puzzle sometimes but everything else is fine. Recensione raccolta e ospitata su G2.com.

Agentforce Service helps solve problems like not finding customer information and taking too long to answer questions. It keeps everything in one place and helps give quick replies and saves time. Recensione raccolta e ospitata su G2.com.

One of the major cons about Webex Suite is the lack of intuitiveness and user-friendly nature of the interface due to which navigating across various elements such as meetings, messages, and settings might take additional time.

In addition, one of the important factors that affect the quality of the application is its performance; it might seem heavy, sluggish, with some delay or loading issues in the high volume of use and low bandwidth.

Finally, some of the functionalities within the application might be somewhat complicated, for example, configuring certain elements and using the application from a mobile device. Recensione raccolta e ospitata su G2.com.

Webex Suite mainly addresses the challenge of fragmented communication across various platforms by integrating all meetings, messaging, calls, and collaboration functions within one consolidated platform. This makes communication easier because it eliminates the need to switch from one application to another, making it convenient and reducing chances of confusion for team collaboration.

The advantages of using Webex Suite have been experienced in improving our collaboration processes. This tool enables us to make quicker and faster communication that results in informed decision-making and effective workflow management because it allows us to consolidate all processes into one. It also facilitates remote working processes through interactive real-time collaboration. Recensione raccolta e ospitata su G2.com.

Making sophisticated features more available without having to switch to higher price tiers too soon is one area Tidio might do better. Deeper interfaces with more third-party tools, particularly CRM and e-commerce platforms, would also be fantastic. Growing companies could create more specialised workflows with greater flexibility in chatbot logic, reporting, and customisation. Although the platform is already robust overall, these improvements would increase its long-term scalability. Recensione raccolta e ospitata su G2.com.

Tidio helps me manage all customer chats from my website and social channels in one place. With Lyro AI and custom flows, it handles repetitive questions, improves keyword search, and saves me a lot of time. This means faster responses for customers and less manual effort for me. Recensione raccolta e ospitata su G2.com.

Phone line could be better; they often come in choppy, and sometimes we have to hang up from the customer and call again. Just better reception. Recensione raccolta e ospitata su G2.com.

Podium has been a game changer for our HVAC business. It helps us respond instantly to customers, even when we miss calls, and the AI's auto response is perfect for managing multiple interactions. We've seen an increase in job sales and find it delivers quick and easy results. Recensione raccolta e ospitata su G2.com.

Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) Recensione raccolta e ospitata su G2.com.

Userguiding helps us explain and announce features to customers, and it also helps onboard them to the platform quickly. Being able to run NPS and general surveys fast is another big win with this tool.

One thing we particularly noticed is that the survey UI is non-intrusive and includes a clear “close” option. Because of that, we didn’t receive any rage 0 NPS scores from users citing the survey experience as the reason. Our previous tool had this issue. Recensione raccolta e ospitata su G2.com.

There are a lot of tools inside Birdeye, so it took me some time to figure out where everything lives. Some of the reporting and settings can feel a little buried at first. Once you get used to the layout, it’s much easier, but onboarding and setup definitely matter. Recensione raccolta e ospitata su G2.com.

Birdeye helps me manage reviews and customer feedback across all our locations without having to log into a bunch of different platforms. The dashboard is easy enough for daily use, and I can quickly see which locations need attention, respond to reviews, and track trends.

The integrations also help because review requests and customer info flow through more smoothly instead of me having to do everything manually. Performance has been solid for the most part, and the AI response suggestions save me time when I’m handling a lot of reviews at once.

From an ROI standpoint, it saves time and gives us better visibility into what customers are saying. Support and onboarding have also been helpful when getting things set up or figuring out how to use certain features better. Overall, it helps us stay organized, respond faster, and manage our reputation more consistently. Recensione raccolta e ospitata su G2.com.

Il mio unico rimpianto è di non essermi impegnato con Helpjuice prima... Recensione raccolta e ospitata su G2.com.

Ridisegnare la nostra nuova Base di Conoscenza Recensione raccolta e ospitata su G2.com.

Risparmierebbe un sacco di tempo se si collegasse direttamente al nostro sistema di gestione delle risorse - al momento sto abbinando manualmente i tag delle risorse tra le due piattaforme. Vorrei anche che la gestione dei file fosse più visiva, specialmente quando si tratta di foto delle attrezzature e documenti di supporto. Recensione raccolta e ospitata su G2.com.

Le conversazioni sugli asset erano dappertutto: l'acquisto aveva le sue email, le operazioni avevano le loro, i fornitori erano nella casella di posta di qualcun altro. Era praticamente impossibile mantenere registri adeguati per ogni pezzo di attrezzatura, il che diventava un vero mal di testa durante le verifiche e i conteggi fisici. Ora tutto è in un unico posto ricercabile con una corretta organizzazione, quindi possiamo effettivamente trovare ciò di cui abbiamo bisogno quando gli auditor bussano alla porta. Recensione raccolta e ospitata su G2.com.

I like our daily schedules to be perfectly organized, so getting the system to recognize our specific care terms and visit timings took a little extra time at first. But spending those few days to set up the routing rules properly really helped us clean up our internal operations, which was a huge benefit for the whole team in the end. Recensione raccolta e ospitata su G2.com.

It takes the daily chaos out of managing home care visits. Families get much faster, caring responses when they reach out, and it completely stops important messages from getting lost during shift changes. Recensione raccolta e ospitata su G2.com.

sometimes while handling back to back consultation meetings, notifications and meeting management can feel little less smooth. I also noticed that if many participants join together, audio quality may fluctuate for few seconds depending on internet connection. For my work, I often switch between patient reports, diet charts and meeting windows together, so sometimes the overall workflow feels slightly less flexible compared to some bigger meeting platforms. Apart from that, for regular professional communication and consultation work it works fine for me. Recensione raccolta e ospitata su G2.com.

It is solving the problem of managing consultation work, patient follow up communication and professional coordination in a more organized way without depending fully on physical meetings. In my work as a Dietician & Nutritionist and while managing clinic related activities, I regularly handle weight loss consultations, nutrition planning discussions, lifestyle guidance sessions and follow up reviews, so it helps me continue these discussions smoothly from different locations.

screen sharing is especially helpful during meetings because i can explain diet charts, calorie plans, reports and health related presentations more clearly to patients. Recurring meetings and scheduling options also make regular follow up sessions easier to manage for long term patients. It is also useful during health education and content planning discussions because meetings can be handled properly from both mobile and desktop. overall, it is benefiting me by saving consultation time, improving communication flow and making daily patient coordination and professional discussion work more manageable. Recensione raccolta e ospitata su G2.com.

Nessun vero reclamo finora

Copre tutto ciò di cui abbiamo attualmente bisogno per il supporto e la messaggistica

L'unica funzionalità che mi piacerebbe vedere aggiunta in futuro è un agente AI vocale per gestire le chiamate telefoniche. Recensione raccolta e ospitata su G2.com.

Gestisce automaticamente la grande maggioranza del nostro supporto clienti.

Prima di Chatway, molte domande di base degli utenti richiedevano una risposta umana. Ora l'agente AI risponde alla maggior parte di esse istantaneamente utilizzando la nostra base di conoscenza. In pratica, chiude circa il 95% delle richieste di supporto in arrivo sul sito web senza che il nostro team debba intervenire.

Questo riduce il carico di lavoro, accelera i tempi di risposta per gli utenti e permette al nostro team di concentrarsi solo sui pochi casi che richiedono effettivamente attenzione umana. Inoltre, mantiene le conversazioni dalla chat del sito web, email e Facebook in un unico posto, il che rende il supporto molto più facile da gestire. Recensione raccolta e ospitata su G2.com.

Onestamente, al momento nulla si distingue come un vero svantaggio. Breakout sta facendo esattamente ciò per cui l'abbiamo introdotto: integrazione fluida, ottime intuizioni in tempo reale ed esecuzione senza intoppi. Nessuna lamentela finora! Recensione raccolta e ospitata su G2.com.

Intelligenza e capacità di agire sui visitatori del sito web Recensione raccolta e ospitata su G2.com.