When I introduce new reps to Orum, the first reaction is often that the layout and options feel overwhelming. There are a lot of filters, views, and steps to memorize before they feel confident hitting the phones. On top of that, stitching Orum into tools like Salesforce, HubSpot, Gong,... Lire la suite
When a prospect finally picks up, I want their history in front of me right away, but in Orum I often find myself scrambling between screens to find past notes, the exact number I used, or the CRM record. Not having previous notes auto‑open, not seeing which number a conversation happened on, or... Lire la suite
I lean on Orum’s enrichment when a record is missing a direct dial, but I am finding that a fair share of the numbers are either wrong or not very helpful. When more than half of the enriched numbers miss, I burn dials and time, then still have to go back to manual research. On top of that, not... Lire la suite
A big part of my day is building and working targeted lists, so it feels like more of a grind than it should when I hit upload limits or cannot simply bring in a CSV of call tasks. I often have to break lists apart or rework things in my CRM just to get contacts into Orum the way I need, which... Lire la suite
I rely on Orum to jump quickly into live conversations, but the lag between a prospect picking up and me actually being connected creates awkward starts. I sometimes end up talking over the other person or needing to repeat my intro because of the delay. On top of that, drop-offs and... Lire la suite
Comment NICE CXone améliore-t-il le service client, et sur quelles fonctionnalités un nouvel utilisateur devrait-il se concentrer pour un impact maximal ?
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