Registro de llamadas de TI Software

It can feel heavy and somewhat slow sometimes, particularly when I’m handling complex workflows.

There are also tasks that take more clicks than they should, which turns otherwise simple actions into something that feels unnecessarily complicated. On top of that, customization isn’t always intuitive, so even minor tweaks can end up taking more time and effort than I anticipate. Reseña recopilada por y alojada en G2.com.

ServiceNow ITSM solves the problem of scattered, manual incident and request handling by centralizing everything in one platform. It reduces repetitive work through automation, which speeds up response times and cuts down on human error. The benefit is a smoother, more predictable operation where teams have clearer visibility and can focus on higher‑value tasks instead of firefighting. Reseña recopilada por y alojada en G2.com.

It could be useful to add foreign phone numbers, like having a French phone number if I'm calling France or a Spanish phone number if I'm calling Spain. Reseña recopilada por y alojada en G2.com.

Nooks makes it easier to call multiple prospects at once, filter calls, and change phone numbers automatically. It integrates with other tools and lets me see profiles too. I can efficiently manage hundreds of calls quickly with its AI assistant. Reseña recopilada por y alojada en G2.com.

I have had a good experience overall. The main downside is just getting familiar with all of the features at first, but once set up, the app has been easy to use and reliable for managing business phone numbers and communication. Reseña recopilada por y alojada en G2.com.

> Quo has helped me keep business calls and texts organized without having to carry around a second phone or deal with a bunch of complicated setup. It gives me a cleaner, more professional way to communicate with customers while still letting me manage everything directly from my phone. It’s also made it easier to keep my personal number separate from business stuff, which has honestly helped cut down on a lot of clutter and confusion. Reseña recopilada por y alojada en G2.com.

I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a few questions about what they’re looking for from me. It would be helpful to have that information before I call them back, instead of returning the call with no context. I’d also like to integrate my number on the platform my website is on, and be able to track its performance through Google Analytics and Google’s system. Reseña recopilada por y alojada en G2.com.

I was using a cell phone number I bought through AT&T, and I was getting so many sales calls that it became really disruptive. It was supposed to be a business line, but it didn’t feel that way. Now I have 800.com providing a more professional number for my business, which makes it easier to separate business calls from personal ones and know which calls to prioritize. Reseña recopilada por y alojada en G2.com.

What I dislike most about HubSpot is how quickly the pricing scales once your contact list and automation needs grow. A lot of the advanced reporting, workflows, and customization features are locked behind higher tiers, which can feel limiting for growing teams. The platform is also very ecosystem-driven, so once your sales and marketing operations are deeply integrated into HubSpot, switching becomes difficult. Some users also find the workflows slightly clunky for complex automations, and the learning curve can be steep when setting up detailed reporting or lead management systems. Reseña recopilada por y alojada en G2.com.

HubSpot Sales Hub solves the problem of scattered lead management and poor sales-marketing coordination. It helps me track leads, automate follow-ups, and see which campaigns are actually driving conversions. As a marketer, this saves time, improves lead nurturing, and gives better visibility into campaign performance and ROI. Reseña recopilada por y alojada en G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Reseña recopilada por y alojada en G2.com.

Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead.

The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical.

The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP.

Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. Reseña recopilada por y alojada en G2.com.

Sometimes the calling doesn't work. It drops calls. I get too many unnecessary notifications from appointment. I don’t like that it creates new opportunities when I book decision meetings and second meetings, I would prefer if it would just foster the original booking opportunity. Reseña recopilada por y alojada en G2.com.

I use Close to stay organized by tracking meetings and leads. The follow-up prompts for emails, texts, and calls are very useful. I can easily create tasks and appreciate the old version of the opportunities list for clarity. Reseña recopilada por y alojada en G2.com.

En este momento, creo que Orum no tiene esta función donde podrías segregar a tus prospectos según diferentes zonas horarias o regiones y asignar los números que coincidan con los códigos exactos de esas regiones. Todo es bastante manual. Siento que si fuera automatizado, sería realmente útil. Reseña recopilada por y alojada en G2.com.

Utilizo Orum para llamar a prospectos diariamente. Proporciona números de EE. UU. en diferentes zonas y tiene contactos disponibles. Orum me ayuda a analizar las llamadas y mejorar mi discurso comparándolo con el de mi equipo, mostrando cómo otros manejan objeciones y asegurando que me concentre en los prospectos comprometidos. Reseña recopilada por y alojada en G2.com.

One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. Reseña recopilada por y alojada en G2.com.

For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. Reseña recopilada por y alojada en G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Reseña recopilada por y alojada en G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Reseña recopilada por y alojada en G2.com.

Algunos informes en el área de inventario, especialmente relacionados con software, aún pueden evolucionar. La ampliación de estos análisis traería un conjunto más completo de información, facilitando la centralización de las herramientas y mejorando el control de los activos de TI. Reseña recopilada por y alojada en G2.com.

Milvus ha sido fundamental para la evolución continua de mi soporte. A través de los paneles, informes y seguimiento detallado de las atenciones, puedo identificar patrones, mapear fallas recurrentes y actuar de manera más estratégica en la causa raíz de los problemas. Esto nos permite salir de una postura solo reactiva y trabajar en la neutralización de incidentes recurrentes, aumentando la eficiencia del equipo, mejorando los SLAs y elevando la calidad de la atención brindada a los usuarios. Reseña recopilada por y alojada en G2.com.

One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work. Reseña recopilada por y alojada en G2.com.

Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently. Reseña recopilada por y alojada en G2.com.

Hasta ahora no hay puntos de disgusto en la velada de motadata es buena. Reseña recopilada por y alojada en G2.com.

Las funciones avanzadas son que cada vez que el cliente levanta un ticket de soporte, se enviará automáticamente a las herramientas de ticketing y asignará el ticket al ingeniero de disponibilidad.

Reduce el costo de tiempo y funciona sin problemas. Reseña recopilada por y alojada en G2.com.

It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Reseña recopilada por y alojada en G2.com.

We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. Reseña recopilada por y alojada en G2.com.

El mayor inconveniente para mí es el precio. Me encantaría poder configurar cuentas de CallRail para cada cliente, grande o pequeño, pero debido al precio, lo reservamos solo para clientes con presupuestos más grandes. El único otro inconveniente es que, aunque recibo mucho contacto de CallRail sobre nuevas tecnologías, estrategias y ofertas de productos, no recibo nada sobre las estrategias que CallRail está llevando a cabo para ayudar a que el JS de intercambio no sea bloqueado por los bloqueadores de anuncios. El problema de que el código de seguimiento de CallRail sea bloqueado por los bloqueadores de anuncios se ha vuelto cada vez más notable. Reseña recopilada por y alojada en G2.com.

Antes de usar CallRail, todo lo que realmente teníamos era tráfico y formularios para mostrar a los clientes que los esfuerzos digitales eran fructíferos. Pero después de CallRail, ahora teníamos métricas de llamadas para presentar también, así que de repente una página de destino de campaña que le decíamos a los clientes que solo tenía 1000 vistas y 10 envíos de formularios comenzó a parecer mucho más exitosa cuando podíamos presentar que había 1000 vistas, 10 formularios y 50 llamadas telefónicas. Lo más importante que esto ha ayudado es con la retención de clientes, especialmente con clientes detallistas y exigentes que constantemente preguntan en términos más educados "¿qué están haciendo ustedes por mí?" Reseña recopilada por y alojada en G2.com.

Desde hace un año y medio, no hay problemas ahora. Pero aun así, podría haber algunas modificaciones en las aplicaciones web, la interfaz de usuario, así como en la versión actualizada de la aplicación móvil. Reseña recopilada por y alojada en G2.com.

Utilizo TeleCMI para servicios de llamadas entrantes, etiquetando las llamadas de los clientes con números de móvil y grabaciones para seguimientos. La aplicación móvil nos permite grabar y monitorear detalles sin necesidad de un escritorio, beneficiando tanto a los agentes como a los administradores. Reseña recopilada por y alojada en G2.com.

The only minor hurdle was that there are so many features in the dashboard that it took me a little bit of time to explore them all. It’s definitely not a negative, but because the system is so robust, you’ll want to spend your first hour really diving into the settings to make sure you aren't missing out on any of the cool automation tools they offer. Reseña recopilada por y alojada en G2.com.

The main problem Dialaxy solved for us was establishing a local presence in different regions. As a growing business, we needed a way to reach international clients without them seeing a foreign number they wouldn't recognize. Being able to set up local numbers instantly has been a game changer. It’s boosted our call answer rates significantly. The benefit is clear: we look more professional, our trust factor with clients has gone up, and we've been able to expand our reach much faster than we expected. Reseña recopilada por y alojada en G2.com.

No me gusta de Proactivanet que para crear una métrica y alerta sea complejo, me gustaría poder hacerlo con facilidad al igual que personalizar colores como por ejemplo en Power Bi. Reseña recopilada por y alojada en G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computer equipment, which facilitates decision-making. Reseña recopilada por y alojada en G2.com.

No hay nada que no guste de la herramienta. Cualquier producto tiene que pasar por su evolución con el tiempo y se están proponiendo características de IA/ML para futuras versiones y espero experimentar lo mismo. Reseña recopilada por y alojada en G2.com.

Actualmente estamos utilizando el servicio de mesa de Wolken para todas nuestras entregas a clientes, donde los SLA son clave para las operaciones. La facilidad de crear tickets, el flujo de operaciones y la visibilidad para nuestros clientes es perfecta. La base de conocimientos nos ayuda a nosotros y también a los usuarios a resolver los tickets/problemas más rápido. Los informes y paneles nos ayudan a generar nuestros informes semanales/mensuales más fácilmente y la herramienta se convierte en un único punto de referencia/prueba para la revisión. Reseña recopilada por y alojada en G2.com.

No hay mucho que no guste, honestamente. Los informes podrían ser un poco más flexibles, pero eso es realmente menor en el gran esquema de las cosas. Reseña recopilada por y alojada en G2.com.

Nuestro equipo de TI estaba constantemente enterrado en tickets repetitivos, el tipo de cosas que no deberían requerir a un humano en absoluto. Harmony básicamente se encargó de todo ese montón. También estamos escalando rápidamente, y mantenernos al día manualmente con la incorporación, las solicitudes de acceso y la desvinculación ya no era sostenible. Ahora todo funciona por sí solo, lo que significa que nuestro equipo puede realmente concentrarse en las cosas que importan. Reseña recopilada por y alojada en G2.com.