Seguimiento de problemas Software

It can feel heavy and somewhat slow sometimes, particularly when I’m handling complex workflows.

There are also tasks that take more clicks than they should, which turns otherwise simple actions into something that feels unnecessarily complicated. On top of that, customization isn’t always intuitive, so even minor tweaks can end up taking more time and effort than I anticipate. Reseña recopilada por y alojada en G2.com.

ServiceNow ITSM solves the problem of scattered, manual incident and request handling by centralizing everything in one platform. It reduces repetitive work through automation, which speeds up response times and cuts down on human error. The benefit is a smoother, more predictable operation where teams have clearer visibility and can focus on higher‑value tasks instead of firefighting. Reseña recopilada por y alojada en G2.com.

I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Reseña recopilada por y alojada en G2.com.

We are a global company working across many time frames, Monday.com helps us communicate about projects, workflows and our accounts receivable system. It allows me to quickly see project updates, status and timeframes. I can easily communicate with our operations team about incoming projects - giving them visibily to the sales pipeline. Reseña recopilada por y alojada en G2.com.

Ugh, the performance. It can be so sluggish sometimes you click something and just sit there waiting. When you're in a flow and trying to quickly update a few tickets, that lag is genuinely frustrating.

And the configuration is a beast. Like, it's powerful, don't get me wrong, but there's a point where you just want to do something simple and you end up three menus deep wondering how it got this complicated. Reseña recopilada por y alojada en G2.com.

The biggest thing is just keeping everyone on the same page. Before having a proper tool like Jira, it's that classic mess of stuff falling through the cracks — someone thinks a ticket is done, someone else thinks it hasn't been started, and nobody really knows what the priority is. Jira puts all of that in one place, which sounds simple but makes a huge difference day to day. Reseña recopilada por y alojada en G2.com.

Interaction between different workspaces would be great. Having different teams from different workspaces, working with each other, a more dynamic interaction between workspaces would be very beneficial. Reseña recopilada por y alojada en G2.com.

I use Asana to streamline task assignment and follow-ups with automations, manage projects and teamwork, and stay on top of all my projects by setting due dates based on users' timelines. Reseña recopilada por y alojada en G2.com.

Sometimes I had difficulties with the way information is presented when a page is connected to a table, or when you open a section and there’s a table with different items inside it. I know I’m missing something and that there’s a reason behind it, but I’ve been using it for several years and still haven’t figured it out.

I also had some complications when trying to find the right page. When you have a lot of pages and a very complex structure, it’s really hard to locate certain things.

Besides that, I exported a lot of files in .md format, and since we had different departments, I had to do it in several bundles. As a result, I ended up with many duplicates: when the same page is connected to different departments, it gets copied as many times as it’s referenced. Reseña recopilada por y alojada en G2.com.

It definitely solves the problem of building a knowledge base around departments and internal processes in any company. Personally, I’d prefer to use a tool like this locally, but when you need to collaborate with other people—editing different pages, sharing information, and working with documents—I think it’s one of the best tools for the job. Reseña recopilada por y alojada en G2.com.

At first, Smartsheet can be pretty confusing to use because the platform isn’t always very intuitive for new users. Someone from my team actually had to walk me through how to use it in the beginning, but once you learn the basics it becomes much easier to manage projects and keep everything organized. Reseña recopilada por y alojada en G2.com.

Smartsheet is helping my company improve time management for billable projects by allowing us to track how much time is being spent on different tasks and activities. This helps ensure that the time invested is efficient and aligned with the scope and conditions that were originally sold to the client, while also making project tracking and team coordination much easier. Reseña recopilada por y alojada en G2.com.

One downside of Agentforce Service is that it can get expensive and more complex as you scale. The platform also has a steep learning curve and often requires dedicated admins or consultants to handle customization. On top of that, some advanced AI and integration features require extra setup and may involve additional licensing. Reseña recopilada por y alojada en G2.com.

Agentforce Service is helping solve challenges such as slow response times, fragmented customer support channels, and repetitive manual work. It centralizes customer interactions, uses AI to automate routine cases, and gives agents a complete view of the customer within a single platform. As a result, our team has become more efficient, case resolution times have decreased, and we’re able to deliver a faster, more personalized customer experience. Reseña recopilada por y alojada en G2.com.

One limitation in my experience was that I didn’t have enough time to fully explore all of Zoho Desk’s advanced capabilities. The platform offers a wide range of features, integrations, and automation options, so there’s a real learning curve before you can evaluate everything in depth.

At first, some parts of the interface and the configuration process can feel overwhelming, especially when you start working with more advanced workflows and customization settings. Because of that, teams may need extra time to understand the setup and take full advantage of all the available functionality.

That said, the features I did use worked well overall, and the platform showed strong potential for improving support operations and keeping workflows better organized. Reseña recopilada por y alojada en G2.com.

Zoho Desk helps centralize customer support operations and organize communication workflows in a more structured way. Instead of handling requests across multiple disconnected channels, the platform makes it easier to manage tickets, track conversations, assign responsibilities, and monitor response times from a single place.

One of the biggest benefits has been improved visibility into support activity and task ownership. Features like ticket categorization, automation rules, and SLA management help reduce manual coordination and make day-to-day operations more efficient.

The platform also helps streamline workflows by automating repetitive tasks such as ticket assignment, notifications, and status updates. This reduces operational overhead and allows teams to focus more on resolving issues rather than managing processes manually.

Another benefit is the integration capability with other tools and services, which improves collaboration between support, operations, and customer management processes.

Although I did not have enough time to fully explore every advanced feature, the platform already demonstrated clear value in improving organization, workflow consistency, and overall support management efficiency. Reseña recopilada por y alojada en G2.com.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Reseña recopilada por y alojada en G2.com.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Reseña recopilada por y alojada en G2.com.

Dashboard felt overwhelming at first, mainly because there are so many tools and analytics sections to navigate. Some of the more advanced features tool time for our team to learn, but once we got comfortable using them, they eneded up benefiting our engineering team a lot. Reseña recopilada por y alojada en G2.com.

LogRocket helps me reproduce frontend bugs fastest bugs fastest and improve the workflow and have fixed multiple UI issues by watching user sessions and seeing exactly where people get confused or get stuck. Being able to open a session replay and review it right. It right away makes it much easier to understand what happend, pinpoint the root cause and resolve issues faster. Reseña recopilada por y alojada en G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Reseña recopilada por y alojada en G2.com.

Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead.

The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical.

The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP.

Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. Reseña recopilada por y alojada en G2.com.

Reporting and analytics are quite basic relative to the focused business intelligence tools, and you can hardly derive in-depth insights directly on your data. There is also poor functionality of the desktop experience on the mobile app, and handling and updating records on the go is more cumbersome than it is supposed to be. Reseña recopilada por y alojada en G2.com.

Airtable has addressed the issue of working with interconnected data which had been distributed across spreadsheets, emails and documents. This has enhanced accuracy in data and visibility of teams and we have been able to make decisions faster and more informed without having to waste time searching information in various sources. Reseña recopilada por y alojada en G2.com.

While it is easy to use, some advanced automations and AI Features and integrations usually under high end pricing plans, which increased costs as our business was growing.

Sometimes the platform felt slow when handling large ticket volumes, and some UI sections required too many clicks to complete simple tasks.

While reporting and analytics are useful, but sometimes lack flexibility for highly customised operational tracking Reseña recopilada por y alojada en G2.com.

It helps solve the problem of managing a large volume of tenant communication, tenant requests, and internal coordination in one centralised platform. Instead of handling conversation accross emails, calls and multiple apps, it helped us organize everything into tickets that we could track, through assigning it to different agents, plus it gave us response timelines.

How it benifted us? Well it improved our response time, there was a reduction in missed requested, and there was clarity across operations.

Automations, inegrations and AI assited workflows helped save staff time, improve team productivity, and because of that we have been able to deliver consistent experience for tenants, while supporting our property management operations. Reseña recopilada por y alojada en G2.com.

Sería útil tener más opciones de integración con herramientas de gestión de productos para que las entradas de tiempo pudieran conectarse directamente a tickets de características o elementos del backlog. Reseña recopilada por y alojada en G2.com.

actiTIME nos ofrece una forma confiable de rastrear el esfuerzo a lo largo del ciclo de vida del desarrollo del producto. Ayuda a identificar dónde ocurren los cuellos de botella, si las estimaciones son realistas y cómo se distribuye la carga de trabajo en el equipo. Esto conduce a una mejor planificación, una entrega más predecible y una comunicación más clara con la dirección sobre los plazos y la capacidad. Reseña recopilada por y alojada en G2.com.

Solo desearía que más mercadólogos conocieran esta herramienta, ya que aún no es tan reconocida como merece serlo. Reseña recopilada por y alojada en G2.com.

Antes de usar Morningmate, nuestros proyectos de marketing a menudo sufrían de comunicación dispersa y plazos incumplidos a través de diferentes herramientas. Morningmate centralizó todas las tareas de gestión de proyectos, lo que redujo el tiempo de planificación y disminuyó la confusión entre los equipos. El seguimiento de KPI en tiempo real nos ayudó a identificar rápidamente las campañas de bajo rendimiento y a optimizar los presupuestos de manera más efectiva. La colaboración con socios externos también se volvió más fluida, ya que todos podían trabajar en el mismo espacio de trabajo sin el constante intercambio de correos electrónicos. En general, resolvió el problema de la ineficiencia y nos dio una visibilidad más clara del rendimiento de las campañas. Reseña recopilada por y alojada en G2.com.

Honestly the biggest downside is that ClickUp tries to be everything to everyone, and the UI can feel overwhelming for new team memebers. Onboarding a new PM or stakeholder usually takes me a solid hour of walking them through views, becuase there's like 15+ ways to look at the same data. Performance is also hit or miss - large lists with 500+ tasks and lots of custom fields get noticably laggy, espcially on the mobile app. Notifications are another pain point, even after tweaking settings I still get a flood of irrelvant pings and important @mentions can get lost. Lastly, some features feel half-baked at launch (looking at you, Whiteboards) and get polished over months which is frustrating when you adopt something early. Reseña recopilada por y alojada en G2.com.

Before ClickUp my team was juggling Jira for engineering, Asana for marketing, and a bunch of Google Sheets for roadmaps and OKRs. Visibility across teams was basically zero and I spent way too much time stiching together status reports for leadership every week. ClickUp consolidated all of that into one place - now I have a single Goals view tied to actual tasks, cross-team Dashboards for our weekly buisness review, and Docs live next to the work they describe. Concrete benefit: my weekly reporting prep went from ~4 hours of copy-paste to maybe 30 mins of reviewing an auto-updating dashboard. It also made handoffs between PM, design and eng way smoother since everyone is working off the same task and comment history. Reseña recopilada por y alojada en G2.com.

No hay nada que me desagrade, pero sería bueno si tuvieran un sistema completo de contabilidad de libro mayor para manejar cuentas por pagar, etc. Reseña recopilada por y alojada en G2.com.

Ravetree nos ayuda a planificar proyectos, establecer presupuestos de proyectos, asignar personas a esos proyectos, registrar tiempo y gastos, y crear facturas. Prácticamente todo lo relacionado con el día a día en nuestra empresa. Reseña recopilada por y alojada en G2.com.

En realidad, el problema para mí es la funcionalidad móvil cuando la intensidad de la señal es baja. La funcionalidad sin conexión también carece de fuerza ya que sigo teniendo un cuaderno para registrar las actualizaciones cuando estoy sin conexión. Reseña recopilada por y alojada en G2.com.

He reducido las citas perdidas y las sorpresas de último minuto utilizando Bordio como Gerente de Operaciones de Campo. Esto permite al equipo ver las prioridades más claramente, a mí reconocer la sobrecarga más pronto, y que nuestra ruta diaria parezca menos reactiva. Reseña recopilada por y alojada en G2.com.

No hay arrepentimientos ni fallos que reportar durante el tiempo que he usado Conceptboard. Ha sido una experiencia increíble. Reseña recopilada por y alojada en G2.com.

Para todas las necesidades de gestión de proyectos y colaboración visual, Conceptboard tiene características increíbles y lo hemos utilizado con éxito. Reseña recopilada por y alojada en G2.com.

Si tuviera que elegir algo, sería que todavía hay áreas donde una personalización más profunda (especialmente en torno a la marca, los diseños o ajustes de la interfaz de usuario) podría ir más allá.

Dicho esto — y esto es importante — esta es en realidad una de las razones por las que soy optimista sobre el producto.

A diferencia de la mayoría de las herramientas donde las limitaciones parecen "integradas", Agency Handy está claramente siendo desarrollado activamente, y muchas de las cosas que inicialmente podrías querer ya están siendo mejoradas o están en la hoja de ruta.

Así que en lugar de ser una frustración, se siente más como:

👉 "Esto ya es genial — y solo está mejorando." Reseña recopilada por y alojada en G2.com.

Antes de Agency Handy, nuestro flujo de trabajo estaba fragmentado en múltiples herramientas:

• CRM en un lugar

• Propuestas en otro lugar

• Facturación y pagos por separado

• Tareas y entregas rastreadas manualmente o en otro sistema

• Comunicación con clientes dispersa a través del correo electrónico

Era ineficiente, desordenado, y las cosas se pasaban por alto.

Agency Handy ha centralizado completamente nuestras operaciones:

• Todo ahora está en un solo sistema

• Los recorridos de los clientes están estructurados desde el inicio → entrega → pago

• Los flujos de trabajo internos son más claros y fáciles de gestionar

• Los clientes tienen un solo lugar para iniciar sesión, ver el progreso e interactuar

El impacto ha sido enorme:

• Menos tiempo de administración

• Incorporación más rápida

• Experiencia del cliente más profesional

• Menos errores o pasos perdidos

• Mejor escalabilidad a medida que crecemos

Se ha convertido efectivamente en nuestro sistema operativo de agencia, no solo en otra herramienta. Reseña recopilada por y alojada en G2.com.