Compare Zendesk for Customer Service and yellow.ai 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (38.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
No pricing available
Zendesk for Customer Service
Star Rating
(6,807)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist interface and the ability to manage customer queries efficiently. This centralized platform helps users respond faster, enhancing overall customer satisfaction.
- Users say that yellow.ai stands out for its no-code, low-code capabilities, allowing users to build conversational flows effortlessly. The intuitive interface and quick implementation of new features make it a preferred choice for those looking to develop chatbots without extensive technical knowledge.
- Reviewers mention that Zendesk for Customer Service has a significant advantage in terms of support, with a robust system for managing tickets and emails. Users highlight how this functionality improves their ability to handle customer inquiries more effectively compared to yellow.ai.
- According to verified reviews, yellow.ai's 24/7 customer support is a strong point, providing timely assistance for any queries. Users appreciate the quick solutions offered, which can be crucial for businesses needing immediate help with their chatbot implementations.
- G2 reviewers note that while Zendesk for Customer Service has a higher overall satisfaction score, yellow.ai's users rate its customization options highly, allowing for tailored solutions that meet specific business needs. This flexibility can be a deciding factor for companies looking for personalized chatbot experiences.
- Users report that Zendesk for Customer Service's generative AI capabilities are particularly beneficial, enabling the creation of multi-level responses that enhance customer interactions. This feature is often highlighted as a key differentiator in improving customer engagement compared to yellow.ai.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
yellow.ai
No pricing availableFree Trial
Zendesk for Customer Service
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
8.6
5,181
8.4
71
Ease of Use
8.6
5,288
8.7
74
Ease of Setup
8.0
3,250
8.1
34
Ease of Admin
8.2
3,114
8.4
33
Quality of Support
8.4
4,916
8.4
69
Has the product been a good partner in doing business?
8.4
3,037
8.6
33
Product Direction (% positive)
8.0
4,835
8.5
62
Features by Category
Ticket and Case Management
8.8
2582
|
Verified
Not enough data
8.7
2610
|
Verified
Not enough data
8.5
2539
|
Verified
Not enough data
8.4
2371
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1864
|
Verified
Not enough data
Generative AI
7.6
388
Not enough data
7.6
387
Not enough data
Agentic AI - Help Desk
7.8
247
Not enough data
7.9
245
Not enough data
8.0
247
Not enough data
Communication Channels
8.5
2068
|
Verified
Not enough data
8.8
2332
|
Verified
Not enough data
8.4
1747
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1324
|
Verified
Not enough data
Platform
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
8.4
16
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2368
|
Verified
Not enough data
8.0
2418
|
Verified
Not enough data
Messenger
Not enough data
9.5
10
Not enough data
9.2
11
Not enough data
8.7
9
Not enough data
9.3
10
Channels
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.3
7
Not enough data
9.2
6
Customers
Not enough data
8.7
9
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Not enough data
Reporting
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Not enough data
Generative AI
7.3
177
Not enough data
7.2
176
Not enough data
Responses
8.2
62
8.5
8
8.6
69
8.6
11
8.2
68
8.3
11
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
8.5
8
8.2
65
9.0
10
8.4
62
8.5
10
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Feature Not Available
8.1
30
Feature Not Available
Responses
8.1
466
9.3
5
8.1
464
9.0
5
8.3
447
9.0
5
8.1
446
9.3
5
8.1
355
Not enough data
Platform
8.6
470
Not enough data
8.3
469
8.3
5
8.3
463
9.0
5
8.2
465
8.3
5
Feature Not Available
Not enough data
Feature Not Available
9.3
5
8.4
454
8.7
5
Generative AI
8.1
112
Not enough data
8.2
111
Not enough data
Conversational Platform
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Not enough data
Support Automation
8.1
713
Not enough data
8.3
757
Not enough data
8.4
715
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
83
8.8
8
7.6
77
7.5
8
8.1
85
8.5
8
Automation
8.1
85
9.0
8
8.2
83
9.2
8
8.1
83
7.9
8
Artificial Intelligence
7.8
82
8.8
7
7.7
81
8.1
7
7.7
85
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
949
|
Verified
9.3
14
8.5
964
|
Verified
9.2
14
8.1
719
9.0
10
8.5
736
|
Verified
9.0
13
8.0
520
8.0
9
Internal Use
8.0
1781
|
Verified
8.4
16
8.5
847
|
Verified
9.2
11
8.1
649
8.3
12
8.5
897
8.7
13
8.6
826
|
Verified
8.3
13
8.3
847
|
Verified
8.7
13
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1509
Not enough data
8.5
1440
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Not enough data
Self-Service Platform
8.2
829
Not enough data
8.2
845
Not enough data
7.7
663
Not enough data
8.2
811
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Not enough data
Channels
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Not enough data
Insight
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
72
Not enough data
8.1
70
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Not enough data
Automation
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Not enough data
Autonomy
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and yellow.ai are categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Live Chat, Chatbots, and Conversational Commerce Platforms
Unique Categories
Zendesk for Customer Service is categorized as Help Desk, Conversational Support, Workforce Management, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
yellow.ai is categorized as Bot Platforms, WhatsApp Marketing, Conversational Marketing, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
58.0%
Financial Services
15.0%
Information Technology and Services
13.0%
Computer Software
10.0%
Banking
8.0%
Food & Beverages
7.0%
Other
47.0%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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