Compare Zendesk for Customer Service and respond.io 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Starting at $99.00 Per Month
Zendesk for Customer Service
Star Rating
(6,834)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansrespond.io
Star Rating
(489)4.8 out of 5
Market Segments
Small-Business (75.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users appreciating its minimalist design and user-friendly interface. Many find that it significantly enhances their ability to respond quickly and efficiently to customer needs.
- Users say that respond.io stands out for its ease of use, with many highlighting the fast support response times. The system's segmentation and tagging features are particularly praised for simplifying the organization of customer communications, making it easier to manage interactions.
- Reviewers mention that Zendesk for Customer Service offers a centralized platform that consolidates various customer interactions, which is a game-changer for teams handling multiple channels. The generative AI service is also noted as a favorite, helping users craft multi-level responses effectively.
- According to verified reviews, respond.io's user-friendly design is a significant advantage, with users noting that it makes daily tasks much easier. The ability to prepare emails in advance is particularly appreciated, allowing for a more organized approach to customer outreach.
- G2 reviewers highlight that while Zendesk for Customer Service has a higher overall satisfaction score, respond.io receives commendations for its strong support quality and ease of administration, with users feeling well-supported in their day-to-day operations.
- Users report that Zendesk for Customer Service, despite its higher entry-level price, offers a robust set of features that justify the investment, especially for mid-market businesses looking for comprehensive customer service solutions. In contrast, respond.io's pricing may be a barrier for small businesses, despite its appealing features.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Zendesk for Customer Service
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.6
5,198
9.1
270
Ease of Use
8.6
5,309
9.3
399
Ease of Setup
8.0
3,262
9.0
291
Ease of Admin
8.2
3,130
9.2
170
Quality of Support
8.4
4,935
9.3
257
Has the product been a good partner in doing business?
8.4
3,054
9.3
171
Product Direction (% positive)
8.0
4,849
9.6
263
Features by Category
Ticket and Case Management
8.8
2585
|
Verified
Not enough data
8.7
2617
|
Verified
Not enough data
8.5
2547
|
Verified
Not enough data
8.4
2374
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2411
|
Verified
Not enough data
8.3
1868
|
Verified
Not enough data
Generative AI
7.6
388
Not enough data
7.6
386
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2069
|
Verified
Not enough data
8.8
2338
|
Verified
Not enough data
8.4
1751
|
Verified
Not enough data
8.0
1436
|
Verified
Not enough data
8.0
1329
|
Verified
Not enough data
Platform
7.7
1391
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1957
|
Verified
Not enough data
8.2
1768
|
Verified
Not enough data
7.9
2371
|
Verified
Not enough data
8.0
2420
|
Verified
Not enough data
Channels
Not enough data
9.3
166
Not enough data
9.0
147
Not enough data
Feature Not Available
Design
Not enough data
9.0
149
Not enough data
Feature Not Available
Not enough data
9.0
151
Not enough data
9.0
154
Not enough data
8.9
145
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
118
Usability
8.3
664
Not enough data
8.3
661
Not enough data
8.4
634
Not enough data
Reporting
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Not enough data
Generative AI
7.3
176
Not enough data
7.2
175
Not enough data
Responses
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Not enough data
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Not enough data
8.1
30
Not enough data
Responses
8.1
466
Not enough data
8.1
464
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Not enough data
Platform
8.6
470
Not enough data
8.3
469
Not enough data
8.3
462
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.1
111
Not enough data
8.2
110
Not enough data
Conversational Platform
8.1
861
9.0
136
8.3
716
9.1
149
8.2
682
8.8
133
8.2
748
9.0
143
Support Automation
8.1
712
8.9
136
8.3
757
8.7
132
8.4
716
8.8
137
8.1
787
8.7
140
Generative AI
7.8
203
Feature Not Available
7.8
202
8.4
115
Messaging Channels
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Not enough data
Administration
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Not enough data
Customer Support
8.1
84
Not enough data
7.5
76
Not enough data
8.1
85
Not enough data
Automation
8.1
85
Not enough data
8.2
83
Not enough data
8.0
82
Not enough data
Artificial Intelligence
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1512
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Not enough data
Self-Service Platform
8.2
829
Not enough data
8.2
846
Not enough data
7.7
665
Not enough data
8.2
813
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Not enough data
Process
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Not enough data
Channels
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Not enough data
Insight
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
49
Not enough data
9.2
48
Not enough data
9.2
50
Not enough data
9.0
46
Not enough data
9.1
48
Not enough data
9.3
52
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
46
Not enough data
9.5
54
Not enough data
8.7
46
Not enough data
9.1
48
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Not enough data
Automation
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Not enough data
Autonomy
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and respond.io are categorized as Conversational Support
Unique Categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Customer Service Automation, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
respond.io is categorized as WhatsApp Marketing and Customer Communications Management
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Information Technology and Services
6.8%
Leisure, Travel & Tourism
6.8%
Marketing and Advertising
6.3%
Consumer Services
6.1%
Computer Software
5.5%
Other
68.5%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Is respond IO safe?
2 Comments
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
respond.io has no more discussions with answers
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