Compare Zendesk for Customer Service and iMIS 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (81.9% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$200 Per User/Per Month
Zendesk for Customer Service
Star Rating
(6,816)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansiMIS
Star Rating
(230)4.2 out of 5
Market Segments
Small-Business (81.9% of reviews)
Pros & Cons
Entry-Level Pricing
$200 Per User/Per Month
Learn more about iMISZendesk for Customer Service vs iMIS
When assessing the two solutions, reviewers found Zendesk for Customer Service easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Zendesk for Customer Service meets the needs of their business better than iMIS.
- When comparing quality of ongoing product support, reviewers felt that Zendesk for Customer Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of iMIS over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
iMIS
iMIS
$200
Per User/Per Month
iMIS is priced as an annual subscription including hosting, online help guides, and technical support - everything you expect from a complete cloud solution. The total annual price varies depending on number of users and features selected.
Free Trial
Zendesk for Customer Service
Free Trial is available
iMIS
No trial information availableRatings
Meets Requirements
8.6
5,188
8.2
198
Ease of Use
8.6
5,296
7.5
205
Ease of Setup
8.0
3,253
6.7
148
Ease of Admin
8.2
3,122
7.7
133
Quality of Support
8.4
4,923
8.0
187
Has the product been a good partner in doing business?
8.4
3,045
8.4
134
Product Direction (% positive)
8.0
4,841
8.6
197
Features by Category
Ticket and Case Management
8.8
2583
|
Verified
Not enough data
8.7
2611
|
Verified
Not enough data
8.5
2539
|
Verified
Not enough data
8.4
2371
|
Verified
Not enough data
8.2
1933
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1865
|
Verified
Not enough data
Generative AI
7.6
388
Not enough data
7.6
386
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2069
|
Verified
Not enough data
8.8
2333
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Not enough data
Platform
7.7
1390
|
Verified
Not enough data
8.0
1780
|
Verified
Not enough data
8.3
1955
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Not enough data
Administration
Not enough data
8.4
42
Not enough data
7.9
36
Not enough data
8.2
39
Not enough data
7.7
35
Fundraising
Not enough data
7.4
34
Not enough data
7.4
31
Not enough data
8.0
36
Not enough data
7.1
28
Not enough data
6.8
12
Not enough data
7.1
30
Marketing
Not enough data
7.5
36
Not enough data
Feature Not Available
Usability
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Not enough data
Reporting
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Not enough data
Generative AI
7.3
176
Not enough data
7.2
175
Not enough data
Administration
Not enough data
8.8
26
Not enough data
8.0
18
Not enough data
8.3
25
Not enough data
8.0
24
Not enough data
8.4
22
Donor Management
Not enough data
7.7
18
Not enough data
7.5
17
Not enough data
6.9
18
Not enough data
8.1
18
Interoperability
Not enough data
8.4
25
Not enough data
8.0
17
Not enough data
7.5
18
Constituent Management
Not enough data
8.1
78
|
Verified
Not enough data
8.3
81
|
Verified
Not enough data
6.8
58
|
Verified
Marketing Automation
Not enough data
7.5
75
|
Verified
Not enough data
6.3
60
|
Verified
Not enough data
6.3
60
|
Verified
Not enough data
6.3
54
|
Verified
Workflow Automation
Not enough data
5.5
47
|
Verified
Not enough data
8.3
80
|
Verified
Not enough data
6.3
57
|
Verified
Reporting & Analytics
Not enough data
8.4
78
|
Verified
Not enough data
8.4
79
|
Verified
Not enough data
8.1
74
|
Verified
Integrations
Not enough data
7.8
75
|
Verified
Not enough data
6.0
52
|
Verified
Not enough data
5.4
46
|
Verified
Not enough data
6.6
57
|
Verified
Agentic AI - Nonprofit CRM
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Not enough data
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Not enough data
8.1
30
Not enough data
Responses
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Not enough data
Platform
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Not enough data
Generative AI
8.1
111
Not enough data
8.2
110
Not enough data
Conversational Platform
8.1
859
Not enough data
8.3
715
Not enough data
8.2
682
Not enough data
8.2
747
Not enough data
Support Automation
8.1
712
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
787
Not enough data
Generative AI
7.8
203
Not enough data
7.8
202
Not enough data
Messaging Channels
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Not enough data
Administration
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Not enough data
Customer Support
8.1
82
Not enough data
7.5
76
Not enough data
8.1
84
Not enough data
Automation
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Not enough data
Artificial Intelligence
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Not enough data
Self-Service Platform
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Not enough data
Process
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Not enough data
Channels
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Not enough data
Insight
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Association Management
Not enough data
6.3
9
Not enough data
5.7
9
Not enough data
5.9
9
Not enough data
4.5
7
Not enough data
4.5
7
Membership Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Events & Committees
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial & Operational Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Not enough data
Automation
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Not enough data
Autonomy
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and iMIS share no categories
Unique Categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
iMIS is categorized as Donor Management, Fundraising, Professional Association Management, and Nonprofit CRM
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iMIS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Non-Profit Organization Management
43.8%
Hospital & Health Care
8.0%
Accounting
3.5%
Higher Education
3.1%
Education Management
2.7%
Other
38.9%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
How technical does one need to be to use iMIS? Does it work for very small organizations?
3 Comments
AM
It is very user-friendly. I don't feel that you need to be extremely technical, especially using the iMIS Cloud. Read more
iMIS has no more discussions with answers
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