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At a Glance
Market Segments
Enterprise (41.9% of reviews)
Small-Business (41.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
UserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansZephyr Enterprise
Star Rating
(80)4.1 out of 5
Market Segments
Small-Business (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zephyr EnterpriseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zephyr Enterprise excels in its Test Repository feature, scoring 8.8, which allows for efficient management of test cases, while UserTesting's Test Feedback feature, with a score of 8.6, is noted for its ability to provide actionable insights but lacks the same depth in repository management.
- Reviewers mention that UserTesting shines in its Quality of Support, achieving a score of 9.0, which users appreciate for prompt and helpful responses, whereas Zephyr Enterprise, with a score of 8.3, has received feedback indicating that support could be more responsive.
- G2 users highlight UserTesting's ease of use, scoring 8.4, which is attributed to its intuitive interface and straightforward setup process, while Zephyr Enterprise, with a score of 7.8, has been described as having a steeper learning curve, particularly for new users.
- Reviewers say that UserTesting's Video Interview feature, scoring 8.8, is particularly effective for gathering qualitative feedback, whereas Zephyr Enterprise lacks similar robust video capabilities, which some users find limiting in their testing processes.
- Users on G2 report that Zephyr Enterprise's Test Diversity feature, scoring 8.9, allows for a wide range of testing scenarios, making it suitable for various project needs, while UserTesting's Test Variety, with a score of 8.3, is seen as less comprehensive in terms of the types of tests available.
- Reviewers mention that UserTesting's Survey Management capabilities, particularly its Survey Builder scoring 5.8, could benefit from more advanced features, while Zephyr Enterprise's Survey Distribution, scoring 5.5, is also seen as lacking, indicating both products have room for improvement in this area.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Zephyr Enterprise
No pricing availableFree Trial
UserTesting
Free Trial is available
Zephyr Enterprise
Free Trial is available
Ratings
Meets Requirements
8.6
599
8.3
69
Ease of Use
8.4
630
7.8
71
Ease of Setup
8.6
295
8.4
39
Ease of Admin
8.7
231
8.6
38
Quality of Support
9.0
522
8.2
55
Has the product been a good partner in doing business?
8.8
226
8.3
33
Product Direction (% positive)
8.1
589
7.1
69
Features by Category
User Response Methods
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Not enough data
Participant Selection
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Not enough data
Insights
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Not enough data
Generative AI
6.7
84
Not enough data
Functionality
Not enough data
8.9
11
Not enough data
8.0
11
Not enough data
8.5
12
Management
Not enough data
9.1
11
Not enough data
8.0
9
Not enough data
7.6
9
Feedback Source
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Not enough data
Feedback Management
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Not enough data
Insights
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Not enough data
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Automation Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Not enough data
Process Management
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Zephyr Enterprise share no categories
Unique Categories
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zephyr Enterprise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Computer Software
22.1%
Information Technology and Services
19.5%
Telecommunications
6.5%
Marketing and Advertising
3.9%
Internet
3.9%
Other
44.2%
Alternatives
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Zephyr Enterprise has no discussions with answers
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