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Compare UiPath Agentic Automation and Zendesk for Customer Service 
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At a Glance
Market Segments
Enterprise (47.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
UiPath Agentic Automation
Star Rating
(7,248)4.6 out of 5
Market Segments
Enterprise (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about UiPath Agentic AutomationZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansUiPath Agentic Automation vs Zendesk for Customer Service
When assessing the two solutions, reviewers found UiPath Agentic Automation easier to use, set up, and administer. Reviewers also preferred doing business with UiPath Agentic Automation overall.
- Reviewers felt that UiPath Agentic Automation meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that UiPath Agentic Automation is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UiPath Agentic Automation over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
UiPath Agentic Automation
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
UiPath Agentic Automation
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
4,603
8.6
5,118
Ease of Use
9.1
5,081
8.6
5,162
Ease of Setup
8.6
2,189
8.0
3,186
Ease of Admin
8.5
1,579
8.2
3,073
Quality of Support
8.8
4,398
8.4
4,796
Has the product been a good partner in doing business?
8.8
1,525
8.4
2,999
Product Direction (% positive)
9.5
4,528
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Automation Building
9.1
3337
|
Verified
Not enough data
8.9
3342
|
Verified
Not enough data
8.8
3238
|
Verified
Not enough data
8.9
3293
|
Verified
Not enough data
8.9
3190
|
Verified
Not enough data
9.3
1512
|
Verified
Not enough data
Bot Management & Execution
9.1
3191
|
Verified
Not enough data
9.0
3199
|
Verified
Not enough data
9.0
3189
|
Verified
Not enough data
8.9
3030
|
Verified
Not enough data
9.1
1481
|
Verified
Not enough data
9.2
1479
|
Verified
Not enough data
Intelligent Automation
9.0
1446
Not enough data
9.0
1387
|
Verified
Not enough data
8.9
1329
Not enough data
Agentic AI - Robotic Process Automation (RPA)
8.5
85
Not enough data
8.3
83
Not enough data
8.4
84
Not enough data
8.4
85
Not enough data
8.3
81
Not enough data
8.1
83
Not enough data
8.2
80
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Development
8.3
59
Not enough data
8.2
15
Not enough data
8.4
15
Not enough data
8.9
16
Not enough data
8.3
15
Not enough data
8.7
15
Not enough data
8.3
16
Not enough data
Management
8.6
16
Not enough data
8.8
14
Not enough data
8.6
15
Not enough data
8.5
16
Not enough data
8.7
15
Not enough data
Security
8.9
16
Not enough data
8.8
16
Not enough data
9.0
16
Not enough data
Integration Options
8.6
15
Not enough data
8.3
15
Not enough data
7.4
14
Not enough data
7.3
13
Not enough data
Deployment
8.8
14
Not enough data
9.0
13
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Process Management
9.4
202
Not enough data
9.4
203
Not enough data
9.5
199
Not enough data
9.4
203
Not enough data
Process Analysis
9.4
202
Not enough data
9.4
200
Not enough data
9.4
201
Not enough data
Automation
9.7
201
Not enough data
9.6
199
Not enough data
Generative AI
8.8
23
Not enough data
Agentic AI - Process Mining
7.7
10
Not enough data
7.8
13
Not enough data
7.5
10
Not enough data
7.1
11
Not enough data
7.7
11
Not enough data
7.9
11
Not enough data
7.7
11
Not enough data
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Functionality
9.1
125
Not enough data
9.2
121
Not enough data
9.2
122
Not enough data
9.2
120
Not enough data
Automation
9.3
124
Not enough data
9.2
120
Not enough data
9.2
121
Not enough data
Agentic AI - Automation Testing
8.7
21
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Data Capture
8.6
85
Not enough data
8.6
85
Not enough data
Data Extraction
8.7
85
Not enough data
8.7
85
Not enough data
Data Validation
8.5
85
Not enough data
Workflow Automation
8.8
83
Not enough data
8.9
85
Not enough data
Document Management
8.7
84
Not enough data
8.5
84
Not enough data
Machine Learning
8.3
83
Not enough data
Natural Language Processing
8.3
83
Not enough data
Semantic Analysis
8.4
81
Not enough data
Data Integration
8.8
83
Not enough data
Security
8.9
85
Not enough data
8.9
83
Not enough data
Customization - AI Agent Builders
8.5
52
Not enough data
8.3
51
Not enough data
8.5
49
Not enough data
Functionality - AI Agent Builders
7.9
51
Not enough data
8.5
51
Not enough data
8.3
51
Not enough data
8.4
51
Not enough data
Data and Analytics - AI Agent Builders
8.5
50
Not enough data
8.5
51
Not enough data
8.5
51
Not enough data
Integration - AI Agent Builders
8.9
52
Not enough data
8.6
52
Not enough data
8.5
51
Not enough data
8.4
51
Not enough data
Workflow Design & Orchestration
8.7
21
Not enough data
8.5
22
Not enough data
Integrations & Connectivity
8.3
20
Not enough data
8.4
22
Not enough data
Automation Execution & Intelligence
8.6
22
Not enough data
8.6
21
Not enough data
Development & Customization
8.5
21
Not enough data
8.6
21
Not enough data
Governance & Security
8.5
22
Not enough data
8.8
21
Not enough data
Reporting & Analytics
8.6
22
Not enough data
8.2
22
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
8.4
16
Not enough data
8.4
16
Not enough data
8.5
16
Not enough data
8.4
15
Not enough data
8.2
16
Not enough data
8.2
15
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Generation and Interpretation - AI App Builder
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
Generated Application Quality - AI App Builder
8.8
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
9.0
30
Not enough data
8.6
30
Not enough data
8.5
32
Not enough data
8.6
31
Not enough data
8.5
32
Not enough data
8.4
31
Not enough data
Performance Optimization & Analytics - AI Orchestration
8.7
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.3
31
Not enough data
8.4
31
Not enough data
8.6
31
Not enough data
Governance & Compliance Controls - AI Orchestration
8.8
28
Not enough data
8.9
31
Not enough data
9.3
29
Not enough data
8.9
30
Not enough data
9.0
29
Not enough data
AI Test Generation & Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Test Maintenance & Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
9.3
653
Not enough data
9.2
657
Not enough data
9.2
630
Not enough data
9.3
650
Not enough data
9.5
670
Not enough data
Data Control
9.3
644
Not enough data
9.3
644
Not enough data
9.3
644
Not enough data
Publishing
9.4
655
Not enough data
9.4
660
Not enough data
9.5
651
Not enough data
Agentic AI - Low-Code Development Platforms
8.3
25
Not enough data
8.3
23
Not enough data
8.3
23
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UiPath Agentic Automation and Zendesk for Customer Service share no categories
Unique Categories
UiPath Agentic Automation is categorized as AI Agent Builders, AI Orchestration, Automation Testing, Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Process Mining, SAP Store, AI App Builder, AI Software Testing Tools, Business Automation Platforms (BAPs), iPaaS, and Low-Code Development Platforms
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
UiPath Agentic Automation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.6%
Computer Software
9.5%
Financial Services
6.3%
Pharmaceuticals
3.7%
Telecommunications
3.7%
Other
50.2%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
Is it possible to integrate UIPath with any other software?
24 Comments
AD
Yes UI path integrates with another Application interfacing elements are triggers and user actionsRead more
What is the best way to learn more instead of just watching video tutorials?
8 Comments
SP
You have to practice more and more .Read more
How much accurate is OCR
7 Comments
DH
UiPath uses many different methods of text recognition and reading, including multiple OCR engines such as Microsoft and Google, all of which are very reliable.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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