Compare Track-It! vs Zendesk Support

See this
comparison of Track-It! vs. Zendesk Support
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. Zendesk Support rates 4.2/5 stars with 1,607 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Track-It!
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
8.7
Ease of Use
Ease of Use
7.8
8.6
Ease of Setup
Ease of Setup
7.3
8.2
Ease of Admin
Ease of Admin
7.8
8.3
Quality of Support
Quality of Support
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
7.9
8.4
Product Direction (% positive)
Product Direction (% positive)
5.6
7.6
Meets Requirements
Track-It!
7.7
Zendesk Support
8.7
Ease of Use
Track-It!
7.8
Zendesk Support
8.6
Ease of Setup
Track-It!
7.3
Zendesk Support
8.2
Ease of Admin
Track-It!
7.8
Zendesk Support
8.3
Quality of Support
Track-It!
7.7
Zendesk Support
8.3
Ease of Doing Business With
Track-It!
7.9
Zendesk Support
8.4
Product Direction (% positive)
Track-It!
5.6
Zendesk Support
7.6

Features

Administration
Change Management
Track-It!
Not enough data available
Zendesk Support
8.6
Asset Management
Track-It!
Not enough data available
Zendesk Support
8.3
Reports & Analytics
Track-It!
Not enough data available
Zendesk Support
8.5
Knowledge Share
Knowledge Base
Track-It!
7.1
Zendesk Support
8.6
Searchable Articles
Track-It!
6.7
Zendesk Support
8.6
Community Forums
Track-It!
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Track-It!
Not enough data available
Zendesk Support
8.3
Service Desk
Help Desk
Track-It!
Not enough data available
Zendesk Support
8.9
Incident Reports
Track-It!
Not enough data available
Zendesk Support
8.8
Process Workflow
Track-It!
Not enough data available
Zendesk Support
8.7
Interaction
Web Portals
Track-It!
7.6
Zendesk Support
8.6
Forum to Reponse
Track-It!
6.9
Zendesk Support
8.5
Tickets and Tagging
Track-It!
8.5
Zendesk Support
8.9
Live Chat
Track-It!
6.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
16.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Information Technology and Services
14.5%
Computer Software
17.2%
 
Hospital & Health Care
7.9%
Information Technology and Services
14.6%
 
Higher Education
7.9%
Internet
9.4%
 
Utilities
5.3%
Marketing and Advertising
4.7%
 
Law Practice
5.3%
Retail
3.8%
 
Other
59.2%
Other
50.2%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Retail

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Retail

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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