1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Track-It! Discussions](https://www.g2.com/products/track-it/discuss) [ ![Track-It!](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a049f12b2a6fa37b5244b1a98528fb68/track-it.jpg "Track-It!") ](/products/track-it/reviews) # Track-It! Discussions Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more. ![Track-It!](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a049f12b2a6fa37b5244b1a98528fb68/track-it.jpg "Track-It!") Track-It! Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **2** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+needs+improvement+with+Track-It%21+to+better+support+your+IT+help+desk+operations%3F&title=What+needs+improvement+with+Track-It%21+to+better+support+your+IT+help+desk+operations%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+needs+improvement+with+Track-It%21+to+better+support+your+IT+help+desk+operations%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+needs+improvement+with+Track-It%21+to+better+support+your+IT+help+desk+operations%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations%0aWhat+needs+improvement+with+Track-It%21+to+better+support+your+IT+help+desk+operations%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+needs+improvement+with+Track-It%21+to+better+support+your+IT+help+desk+operations%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations%0aWhat+needs+improvement+with+Track-It%21+to+better+support+your+IT+help+desk+operations%3F) - Copy link - [ ## What needs improvement with Track-It! to better support your IT help desk operations? ](/discussions/what-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations) What needs improvement with Track-It! to better support your IT help desk operations? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations) ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+Track-It%21+used+for%3F&title=What+is+Track-It%21+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-track-it-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+Track-It%21+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-track-it-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-track-it-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+Track-It%21+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-track-it-used-for%0aWhat+is+Track-It%21+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+Track-It%21+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-track-it-used-for%0aWhat+is+Track-It%21+used+for%3F) - Copy link - [ ## What is Track-It! used for? ](/discussions/what-is-track-it-used-for) What is Track-It! used for? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-is-track-it-used-for) ## Browse by popular topics [help desk software](/products/track-it/discuss?filters%5Btags%5D%5B%5D=help-desk-software)[IT Service Management Tools](/products/track-it/discuss?filters%5Btags%5D%5B%5D=it-service-management-tools)[Service Desk Software](/products/track-it/discuss?filters%5Btags%5D%5B%5D=service-desk-software)