# Top 10 Track-It! Alternatives & Competitors
**Average Rating:** 3.7/5
**Total Number of Reviews:** 100
Explore the best alternatives to Track-It! for users who need new software features or want to try different solutions. Service Desk Software is a widely used technology, and many people are seeking user friendly, reliable software solutions with mobile user support, automated response, and service level agreement (sla) management. Other important factors to consider when researching alternatives to Track-It! include end users and asset management. The best overall Track-It! alternative is Freshservice. Other similar apps like Track-It! are Jira Service Management, Zendesk for Customer Service, SysAid, and ManageEngine ServiceDesk Plus. Track-It! alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools).


## Best Paid & Free Alternatives to Track-It!
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
  - [Vivantio](https://www.g2.com/products/vivantio/reviews)
  - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
  - [TeamSupport](https://www.g2.com/products/teamsupport/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)

## Top 10 Alternatives to Track-It! Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Track-It! stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Government Administration, and Utilities, and find the best product for your business.


  ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,351
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to Track-It!, Freshservice is:
- Slower to reach roi
- Better at support
- More usable
Categories in common with Track-It!: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs Freshservice](https://www.g2.com/compare/freshservice-vs-track-it)
**Compare Freshservice with other alternatives:**
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)
- [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
- [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [Freshservice vs Vivantio](https://www.g2.com/compare/freshservice-vs-vivantio)
- [Freshservice vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Freshservice vs TeamSupport](https://www.g2.com/compare/freshservice-vs-teamsupport)
- [Freshservice vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-freshservice)
- [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)

  ### 2. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 991
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to Track-It!, Jira Service Management is:
- Better at meeting requirements
- Better at support
- Easier to do business with
Categories in common with Track-It!: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-track-it)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [Jira Service Management vs Vivantio](https://www.g2.com/compare/jira-service-management-vs-vivantio)
- [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Jira Service Management vs TeamSupport](https://www.g2.com/compare/jira-service-management-vs-teamsupport)
- [Jira Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira-service-management)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)

  ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,035
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Track-It!, Zendesk for Customer Service is:
- Slower to reach roi
- Better at meeting requirements
- Better at support
Categories in common with Track-It!: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs Zendesk for Customer Service](https://www.g2.com/compare/track-it-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Freshservice](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SysAid](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Vivantio](https://www.g2.com/compare/vivantio-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service)

  ### 4. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 753
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to Track-It!, SysAid is:
- Slower to reach roi
- Better at support
- Better at meeting requirements
Categories in common with Track-It!: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs SysAid](https://www.g2.com/compare/sysaid-vs-track-it)
**Compare SysAid with other alternatives:**
- [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid)
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs Zendesk for Customer Service](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service)
- [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [SysAid vs Vivantio](https://www.g2.com/compare/sysaid-vs-vivantio)
- [SysAid vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [SysAid vs TeamSupport](https://www.g2.com/compare/sysaid-vs-teamsupport)
- [SysAid vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)

  ### 5. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
By Zoho
**Average Rating:** 4.2/5
**Total Reviews:** 250
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.


Reviewers say compared to Track-It!, ManageEngine ServiceDesk Plus is:
- Slower to reach roi
- Better at meeting requirements
- More usable
Categories in common with Track-It!: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-track-it)
**Compare ManageEngine ServiceDesk Plus with other alternatives:**
- [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Zendesk for Customer Service](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service)
- [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [ManageEngine ServiceDesk Plus vs Vivantio](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio)
- [ManageEngine ServiceDesk Plus vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk)
- [ManageEngine ServiceDesk Plus vs TeamSupport](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-teamsupport)
- [ManageEngine ServiceDesk Plus vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)

  ### 6. [Vivantio](https://www.g2.com/products/vivantio/reviews)
By Vivantio
**Average Rating:** 4.3/5
**Total Reviews:** 295
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.


Reviewers say compared to Track-It!, Vivantio is:
- Slower to reach roi
- Better at support
- Better at meeting requirements
Categories in common with Track-It!: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs Vivantio](https://www.g2.com/compare/track-it-vs-vivantio)
**Compare Vivantio with other alternatives:**
- [Vivantio vs Freshservice](https://www.g2.com/compare/freshservice-vs-vivantio)
- [Vivantio vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-vivantio)
- [Vivantio vs Zendesk for Customer Service](https://www.g2.com/compare/vivantio-vs-zendesk-for-customer-service)
- [Vivantio vs SysAid](https://www.g2.com/compare/sysaid-vs-vivantio)
- [Vivantio vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio)
- [Vivantio vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vivantio)
- [Vivantio vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-vivantio)
- [Vivantio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-vivantio)
- [Vivantio vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-vivantio)

  ### 7. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
By Ziff Davis
**Average Rating:** 4.3/5
**Total Reviews:** 311
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!


Reviewers say compared to Track-It!, Spiceworks Cloud Help Desk is:
- Easier to set up
- Easier to admin
- Better at meeting requirements
Categories in common with Track-It!: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-track-it)
**Compare Spiceworks Cloud Help Desk with other alternatives:**
- [Spiceworks Cloud Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Zendesk for Customer Service](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zendesk-for-customer-service)
- [Spiceworks Cloud Help Desk vs SysAid](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [Spiceworks Cloud Help Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Vivantio](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vivantio)
- [Spiceworks Cloud Help Desk vs TeamSupport](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-teamsupport)
- [Spiceworks Cloud Help Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)

  ### 8. [TeamSupport](https://www.g2.com/products/teamsupport/reviews)
By TeamSupport
**Average Rating:** 4.4/5
**Total Reviews:** 891
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.


Reviewers say compared to Track-It!, TeamSupport is:
- Better at support
- Easier to do business with
- Easier to set up
Categories in common with Track-It!: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-track-it)
**Compare TeamSupport with other alternatives:**
- [TeamSupport vs Freshservice](https://www.g2.com/compare/freshservice-vs-teamsupport)
- [TeamSupport vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-teamsupport)
- [TeamSupport vs Zendesk for Customer Service](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service)
- [TeamSupport vs SysAid](https://www.g2.com/compare/sysaid-vs-teamsupport)
- [TeamSupport vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-teamsupport)
- [TeamSupport vs Vivantio](https://www.g2.com/compare/teamsupport-vs-vivantio)
- [TeamSupport vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-teamsupport)
- [TeamSupport vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-teamsupport)
- [TeamSupport vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-teamsupport)

  ### 9. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,762
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to Track-It!, Freshdesk is:
- Better at support
- Easier to set up
- More usable
Categories in common with Track-It!: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Track-It! vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-track-it)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Freshservice](https://www.g2.com/compare/freshdesk-vs-freshservice)
- [Freshdesk vs Jira Service Management](https://www.g2.com/compare/freshdesk-vs-jira-service-management)
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs SysAid](https://www.g2.com/compare/freshdesk-vs-sysaid)
- [Freshdesk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshdesk-vs-manageengine-servicedesk-plus)
- [Freshdesk vs Vivantio](https://www.g2.com/compare/freshdesk-vs-vivantio)
- [Freshdesk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshdesk-vs-spiceworks-cloud-help-desk)
- [Freshdesk vs TeamSupport](https://www.g2.com/compare/freshdesk-vs-teamsupport)
- [Freshdesk vs SolarWinds Service Desk](https://www.g2.com/compare/freshdesk-vs-solarwinds-service-desk)

  ### 10. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 786
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to Track-It!, SolarWinds Service Desk is:
- Slower to reach roi
- Better at support
- Easier to set up
Categories in common with Track-It!: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Track-It! vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-track-it)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Zendesk for Customer Service](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Vivantio](https://www.g2.com/compare/solarwinds-service-desk-vs-vivantio)
- [SolarWinds Service Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)
- [SolarWinds Service Desk vs TeamSupport](https://www.g2.com/compare/solarwinds-service-desk-vs-teamsupport)
- [SolarWinds Service Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-solarwinds-service-desk)


## Explore Articles
- [Which paid search intelligence tools help prevent wasted budget on high-bid low-value keywords by giving accurate traffic forecasting before a campaign goes live?](https://www.g2.com/discussions/which-paid-search-intelligence-tools-help-prevent-wasted-budget-on-high-bid-low-value-keywords-by-giving-accurate-traffic-forecasting-before-a-campaign-goes-live)
- [Top tools for internal mobility and career planning](https://www.g2.com/discussions/top-tools-for-internal-mobility-and-career-planning)
- [Which apparel business management and ERP software do fashion operations teams recommend based on user reviews?](https://www.g2.com/discussions/which-apparel-business-management-and-erp-software-do-fashion-operations-teams-recommend-based-on-user-reviews)
- [What vendor offers the most scalable listing management solution?](https://www.g2.com/discussions/what-vendor-offers-the-most-scalable-listing-management-solution)
- [What's the best security compliance solution for my tech firm](https://www.g2.com/discussions/what-s-the-best-security-compliance-solution-for-a-tech-firm)
- [Best software to monitor network for SaaS companies](https://www.g2.com/discussions/best-software-to-monitor-network-for-saas-companies)

## Spotlight Categories
- [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll)
- [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)
- [CMMS Software](https://www.g2.com/categories/cmms)