Top 10 Track-It! Alternatives & Competitors

Top 10 Alternatives to Track-It! Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,310)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Track-It!, Freshservice is:
Slower to reach roi
Better at support
More usable
Categories in common with Track-It!:
IT Service Management (ITSM) Tools
Service Desk

Jira Service Management
By Atlassian
4.3/5
(961)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Track-It!, Jira Service Management is:
Better at meeting requirements
Better at support
Easier to do business with
Categories in common with Track-It!:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,694)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Track-It!, Zendesk for Customer Service is:
Slower to reach roi
Better at meeting requirements
Better at support
Categories in common with Track-It!:
Help Desk
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ManageEngine ServiceDesk Plus
By ManageEngine
4.2/5
(242)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Reviewers say compared to Track-It!, ManageEngine ServiceDesk Plus is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Track-It!:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Vivantio
By Vivantio
4.3/5
(298)
Product Description
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
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Reviewers say compared to Track-It!, Vivantio is:
Slower to reach roi
Better at support
Better at meeting requirements
Categories in common with Track-It!:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Spiceworks Cloud Help Desk
By Ziff Davis
4.3/5
(311)
Product Description
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
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Reviewers say compared to Track-It!, Spiceworks Cloud Help Desk is:
Easier to set up
Easier to admin
Better at meeting requirements
Categories in common with Track-It!:
Service Desk
Help Desk

TeamSupport
By TeamSupport
4.4/5
(885)
Product Description
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Reviewers say compared to Track-It!, TeamSupport is:
Better at support
Easier to do business with
Easier to set up
Categories in common with Track-It!:
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,678)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Track-It!, Freshdesk is:
Better at support
Easier to set up
More usable
Categories in common with Track-It!:
Help Desk

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(763)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to Track-It!, SolarWinds Service Desk is:
Slower to reach roi
Better at support
More usable
Categories in common with Track-It!:
IT Service Management (ITSM) Tools
Service Desk

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