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Track-It!

Track-It! Alternatives & Competitors

(84)3.6 out of 5

Looking for alternatives to Track-It!? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Track-It!. Based on reviewer data you can see how Track-It! stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zendesk Support Suite, Jira Service Management, Freshservice, and Spiceworks Help Desk are the most popular alternatives and competitors to Track-It!.

Top Alternatives to Track-It!

  • Zendesk Support Suite
  • Jira Service Management
  • Freshservice
  • Spiceworks Help Desk
  • TeamSupport

Top 20 Alternatives & Competitors to Track-It!

    #1
    #1
  1. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Track-It!:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Track-It!:

    Víctor F.
    VF
    Zendesk is a very easy going tool. You can set it up very fast and this could be really critical for a fast-growing company. Also, there are a lot of resources where you can read tips and tricks....Read more

    Reviewers say compared to Track-It!, Zendesk Support Suite is:

    Better at meeting requirements
    More usable
    Easier to set up
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Track-It!:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Track-It!:

    BB
    It is a good software, a very reliable and is reasonably easy to use. There are various options to pull up reports using xml, html or pdf which allows me to choose my preference, I can also...Read more

    Reviewers say compared to Track-It!, Jira Service Management is:

    Better at meeting requirements
    Easier to do business with
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Track-It!:
  6. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Track-It!:

    AI
    Freshservice was a recommended download from spiceworks community. Once I installed the product setup was almost immediate. It helps create the necessary records tables and email MX connections/setup

    Reviewers say compared to Track-It!, Freshservice is:

    Better at support
    Easier to set up
    More usable
    #4
    #4
  7. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Track-It!:
  8. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Track-It!:

    TR
    First of all there are two options, first, on prem, second, cloud based. I used the on prem years ago and it was a solid product, even though it was free. Once the Cloud Helpdesk came out, it...Read more

    Reviewers say compared to Track-It!, Spiceworks Help Desk is:

    Easier to set up
    More usable
    Easier to admin
    #5
    #5
  9. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Track-It!:
  10. A powerful customer support suite with a focus on collaboration.

    Categories in common with Track-It!:

    JC
    We implemented TeamSupport in order to optimize our customer service, since the impact on them and the quality of the business relationships we have with them can affect positively or negatively...Read more

    Reviewers say compared to Track-It!, TeamSupport is:

    Easier to do business with
    Better at support
    Easier to set up
    #6
    #6
  11. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Track-It!:
  12. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Track-It!:

    GB
    Am able to easily and quickly manage all customer support avenues in one place. The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly...Read more

    Reviewers say compared to Track-It!, Freshdesk is:

    Better at support
    Easier to set up
    More usable
    #7
    #7
  13. Zoho Desk

    (2,679)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Track-It!:
  14. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Track-It!:

    AR
    It covers the major use case of keeping track of support mails and allocation of right person to solve the problem raised.

    Reviewers say compared to Track-It!, Zoho Desk is:

    Better at meeting requirements
    Easier to set up
    More usable
    #8
    #8
  15. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Track-It!:
  16. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Track-It!:

    AH
    They listen to the customer's needs and ask for more information, so they have a better idea of our needs. They state the solution step by step and ask for confirmation if there is any other...Read more

    Reviewers say compared to Track-It!, SysAid is:

    Slower to reach roi
    Better at support
    More usable
    #9
    #9
  17. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Track-It!:
  18. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Track-It!:

    Christian D.
    CD
    Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case.

    Reviewers say compared to Track-It!, SolarWinds Service Desk is:

    Slower to reach roi
    Better at support
    Easier to set up
    #10
    #10
  19. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Track-It!:
  20. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Track-It!:

    AA
    I love how easy it is to organize all my emails and messages. I also like that I can customize my settings.

    Reviewers say compared to Track-It!, LiveAgent is:

    Better at support
    Easier to set up
    Easier to do business with
    #11
    #11
  21. Intercom

    (1,256)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Track-It!:
  22. Intercom allows you to communicate personally with every single customer.

    Categories in common with Track-It!:

    EI
    Centralizing all customer communications in a single platform that can be accessed across departments, from customer support, success, product, QA, and development. Segmented messaging and event...Read more

    Reviewers say compared to Track-It!, Intercom is:

    More usable
    Easier to set up
    Better at support
    #12
    #12
  23. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Track-It!:
  24. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Track-It!:

    Aratrika G.
    AG
    Salesforce Service Cloud helps in sharing a lot of important official files and documents in a secure manner. The chat and customer support feature are also useful.

    Reviewers say compared to Track-It!, Salesforce Service Cloud is:

    Slower to reach roi
    Better at meeting requirements
    More expensive
    #13
    #13
  25. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Track-It!:
  26. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Track-It!:

    AK
    Important assist information and create relationship for identifying staff ownership of the assets easily creative solutions that both and users and technicians can refer to software is...Read more

    Reviewers say compared to Track-It!, ManageEngine ServiceDesk Plus is:

    Better at meeting requirements
    More usable
    Easier to set up
    #14
    #14
  27. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Track-It!:
  28. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Track-It!:

    Mahesh G.
    MG
    My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the...Read more

    Reviewers say compared to Track-It!, LiveChat is:

    Easier to set up
    More usable
    Better at support
    #15
    #15
  29. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Track-It!:
  30. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Track-It!:

    AI
    Allows for an efficient establishment of IT resources to faciliate envrionments like VMs, Windows Server, etc.

    Reviewers say compared to Track-It!, Microsoft System Center is:

    Slower to reach roi
    Better at meeting requirements
    More expensive
    #16
    #16
  31. HubSpot Service Hub

    (521)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Track-It!:
  32. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Track-It!:

    UM
    HubSpot organizes our customers in a succinct and streamlined manner.

    Reviewers say compared to Track-It!, HubSpot Service Hub is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #17
    #17
  33. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Track-It!:
  34. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Track-It!:

    UC
    Salesforce Essentials has provided my organization with a wealth of features and listener tools that are quick and easy to set up, and these features have enabled us to manage marketing campaigns...Read more

    Reviewers say compared to Track-It!, Salesforce Essentials is:

    Slower to reach roi
    Better at meeting requirements
    #18
    #18
  35. Front

    (613)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Track-It!:
  36. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Track-It!:

    AR
    We loved the way how front manages shared inboxes and the improvements this brings to team collaboration. Also, the mentions feature is impressive: we can use it to communicate each other across...Read more

    Reviewers say compared to Track-It!, Front is:

    Better at support
    Easier to do business with
    More usable
    #19
    #19
  37. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Track-It!:
  38. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Track-It!:

    Markéta H.
    MH
    We very much appreciate having multiple mailboxes at hand in one place, shared drafts, the internal communication tool and e-mail templates. And the analytics that keep us updated about the...Read more

    Reviewers say compared to Track-It!, Hiver is:

    Better at support
    Easier to set up
    More usable
    #20
    #20
  39. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Track-It!:
  40. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Track-It!:

    CR
    For us it has been a possibility of being able to expand our technical support for clients by providing very notorious solutions and we have managed to reduce saturation due to the number of...Read more

    Reviewers say compared to Track-It!, LiveZilla is:

    Easier to set up
    Easier to admin
    Easier to do business with