Link copied to clipboard # Track-It! vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/track-it/zendesk-for-customer-service/export.csv) Track-It!Zendesk for Customer Service[+ Add Product](#) Pricing **Track-It!** Free Trial No pricing available **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually · Support Only (Team) **Pricing Insights** from reviews Time to Implement **Track-It!** 2 months Based on 17 responses **Zendesk for Customer Service** 2 months Based on 1118 responses Return on Investment **Track-It!** 14 months2 months sooner Based on 13 responses **Zendesk for Customer Service** 16 months Based on 843 responses Perceived Cost **Track-It!** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Track-It!** 9% **Zendesk for Customer Service** 10%1% more ![Track-It!](https://images.g2crowd.com/uploads/product/hd_favicon/1487565699/track-it.svg "Track-It!") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Track-It!** Not enough data **Zendesk for Customer Service** [ Ease of Use (532) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1641133&qs=pros-and-cons#reviews)[ Features (402) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1637247&qs=pros-and-cons#reviews)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640358&qs=pros-and-cons#reviews)[ Learning Curve (183) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1642915&qs=pros-and-cons#reviews) Integrations **Track-It!** Not enough data **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Track-It!** ![Track-It! screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/110866/Technician-Dashboard.jpg) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **Track-It!** 7.8 7.886 **Zendesk for Customer Service** 8.6 8.65,261 Ease of Use **Track-It!** 7.9 7.988 **Zendesk for Customer Service** 8.5 8.55,542 Ease of Setup **Track-It!** 7.6 7.651 **Zendesk for Customer Service** 8.0 8.03,396 Ease of Admin **Track-It!** 7.9 7.952 **Zendesk for Customer Service** 8.2 8.23,191 Quality of Support **Track-It!** 7.7 7.766 **Zendesk for Customer Service** 8.4 8.45,086 Has the product been a good partner in doing business? **Track-It!** 8.1 8.150 **Zendesk for Customer Service** 8.4 8.43,114 Product Direction (% positive) **Track-It!** 5.7 5.785 **Zendesk for Customer Service** 8.0 8.04,906 **Features** ratings from reviews Help Desk 7.9 18 8.6 3,878 AI Customer Support Agents Not enough data 8.3 119 IT Service Management (ITSM) Tools 7.7 11 Not enough data Conversational Support Not enough data 8.1 1,099 Customer Service Automation Not enough data 7.9 120 Customer Self-Service Not enough data 8.2 1,799 Digital Customer Service Platforms Not enough data 8.1 80 Live Chat Not enough data 8.3 2,706 Social Customer Service Not enough data 8.4 843 Proactive Notification Not enough data 8.4 198 Shared Inbox Not enough data 8.1 425 Chatbots Not enough data 8.2 614 Complaint Management Not enough data 8.2 897 Service Desk 7.4 43 Not enough data Workforce Management Not enough data 8.7 28 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 57.7% Enterprise(\> 1000 emp.) 27.8% Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 57.7% Enterprise(\> 1000 emp.) 27.8% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% **Reviewers' Industry** [![Track-It!](https://images.g2crowd.com/uploads/product/hd_favicon/1487565699/track-it.svg "Track-It!")](https://www.g2.com/products/track-it/reviews) Track-It! Information Technology and Services 13.3% Hospital & Health Care 6.1% Higher Education 6.1% Utilities 4.1% Law Practice 4.1% Other 66.3% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.0% Consumer Services 4.4% Other 58.0% Alternatives **Track-It! Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ## Track-It! vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zendesk for Customer Service vs Track-It!? Zendesk for Customer Service stands out for its higher reviewer satisfaction, broader adoption, and stronger support scores compared to Track-It!. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Track-It!](https://www.g2.com/products/track-it/reviews) | | --- | --- | | 4.3/5 (7,035 reviews) | 3.7/5 (100 reviews) | | Mid-Market | Mid-Market | | 8.0 | 7.6 | | 8.4 | 7.7 | | Ease of Use (526 all-time mentions) | — | ### How do the pricing models of Zendesk for Customer Service and Track-It! compare? Zendesk for Customer Service receives higher satisfaction scores for value compared to Track-It!. - **Zendesk for Customer Service:** In recent reviews, several buyers note that while Zendesk is feature-rich, its pricing can feel high for smaller teams, but the value is justified by its robust capabilities and scalability. - **Track-It!:** Reviewers consistently highlight Track-It! as affordable and cost-effective, especially for organizations with many users, but some mention that automation and advanced features are limited at this price point. ### What are the best alternatives to Zendesk for Customer Service and Track-It!? The top three alternatives to Zendesk for Customer Service and Track-It! are Freshservice, Hiver in Gmail, and Fin. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,035 reviews) | Mid-Market | Pricing can be high for small teams, but robust features justify cost | Ease of Use (526 all-time mentions) | | [Track-It!](https://www.g2.com/products/track-it/reviews) | 3.7/5 (100 reviews) | Mid-Market | Affordable and cost-effective for organizations with many users | User-friendly interface and asset management | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1,351 reviews) | Mid-Market | — | Modern interface and automation capabilities | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | — | Seamless Gmail integration for help desk workflows | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | AI-powered automation and ticket resolution | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Track-It!? Buyers comparing Zendesk for Customer Service and Track-It! should prioritize ticket management, ease of use, automation capabilities, reporting/analytics, and integration support. - **Ticket Management:** Zendesk for Customer Service: 176 all-time mentions for case management; Track-It!: reviewers highlight systematic ticket tracking and parent/child ticketing. - **Ease of Use:** Zendesk for Customer Service: 526 all-time mentions; Track-It!: reviewers describe a user-friendly interface and simple navigation. - **Automation Capabilities:** Zendesk for Customer Service: automation and workflow customization cited in recent reviews; Track-It!: reviewers note limited automation compared to competitors. - **Reporting/Analytics:** Zendesk for Customer Service: advanced reporting and analytics frequently mentioned; Track-It!: Crystal Reports integration is valued, but some reviewers find reporting less intuitive. - **Integration Support:** Zendesk for Customer Service: integrations with tools like Asana and Google Chat cited; Track-It!: reviewers mention limited integration options, especially for cloud-based tools. ### What are the pros and cons of Zendesk for Customer Service vs Track-It!? Zendesk for Customer Service is strongest in ease of use and workflow automation, while Track-It! is praised for affordability and straightforward ticketing. - **Zendesk for Customer Service strengths:** Ease of use (526 all-time mentions), intuitive interface (203), robust case management (176), strong knowledge base (97), and advanced automation and reporting. - **Zendesk for Customer Service trade-offs:** Limited customization (159 all-time mentions), complexity in advanced setup, and higher pricing for small teams. - **Track-It! strengths:** Affordable pricing, user-friendly interface, effective asset management, and straightforward ticket tracking with parent/child ticketing. - **Track-It! trade-offs:** Limited automation capabilities, less modern interface, fewer integration options, and some reviewers cite outdated features and reporting limitations. ### Is Zendesk for Customer Service or Track-It! better for small businesses? Track-It! is the better fit for small businesses due to its affordability and straightforward setup. - **Zendesk for Customer Service:** Largest segment is Mid-Market; reviewers from small businesses note robust features but mention higher costs and complexity for smaller teams. - **Track-It!:** Largest segment is Mid-Market; reviewers highlight its reasonable pricing and ease of use, making it attractive for organizations with limited resources. ### Which Help Desk platform has better integrations? Zendesk for Customer Service is favored for integrations, with reviewers citing more integration options than Track-It!. - **Zendesk for Customer Service:** Integrations with Asana and Google Chat are mentioned in recent reviews, with 4 all-time mentions for Asana. - **Track-It!:** Reviewers note limited integration options, especially for cloud-based tools, and do not cite specific third-party integrations. ### How do Zendesk for Customer Service and Track-It! compare on customer support? Zendesk for Customer Service and Track-It! are close on Quality of Support, with Zendesk for Customer Service scoring 8.4 and Track-It! at 7.7, a difference of 0.7 points. - **Zendesk for Customer Service:** Reviewers frequently mention responsive support, extensive documentation, and helpful onboarding resources, though some cite slow response times for complex issues. - **Track-It!:** Reviewers describe support as generally helpful and responsive, with several noting positive experiences during setup and troubleshooting, but some mention limited support for advanced features. ### Which is easier to implement, Zendesk for Customer Service or Track-It!? Zendesk for Customer Service and Track-It! are close on Ease of Setup, with Zendesk for Customer Service scoring 8.0 and Track-It! at 7.6, a difference below the materiality threshold. - **Zendesk for Customer Service:** Reviewers describe setup as straightforward for basic workflows, with extensive training resources, but note complexity for advanced configurations. - **Track-It!:** Reviewers highlight easy implementation and configuration, especially for standard help desk needs, with minimal infrastructure requirements. ### Which product has better Tickets? Zendesk for Customer Service is stronger on Tickets, with higher reviewer satisfaction and more advanced ticket management features. - **Zendesk for Customer Service:** 176 all-time mentions for case management, advanced ticket workflows, macros, and automation; reviewers highlight robust ticket tracking and organization. - **Track-It!:** Reviewers cite effective ticket tracking, parent/child ticketing, and systematic management, but note limitations in automation and search functionality.