Introducing G2.ai, the future of software buying.Try now
Compare TestRail and UserTesting 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Testiny
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Qase
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Kualitee
Visit Website
At a Glance
Market Segments
Mid-Market (50.2% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Starting at $35.00 1 user Per Month
Contact Us Per Year
TestRail
Star Rating
(610)4.4 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $35.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TestRail excels in its Test Repository functionality, scoring an impressive 8.9, which allows for efficient organization and management of test cases. In contrast, UserTesting's test management features are less robust, leading to a lower score in this area.
- Reviewers mention that UserTesting shines in Video Interview capabilities, achieving a score of 8.8, which is crucial for gathering qualitative feedback. TestRail, however, does not offer this feature, making UserTesting a better choice for those prioritizing user interviews.
- G2 users highlight the superior Quality of Support for UserTesting, with a score of 9.0, indicating that users feel well-supported and valued. TestRail, with a score of 8.4, does not match this level of customer service, which can be a deciding factor for buyers.
- Users on G2 report that TestRail's Ease of Setup is rated at 8.5, making it user-friendly for teams looking to implement testing quickly. In comparison, UserTesting's score of 8.7 suggests a slightly easier onboarding process, which may appeal to new users.
- Reviewers mention that UserTesting's Feedback Collection features, scoring 8.6, are highly effective for gathering diverse user insights, while TestRail's feedback mechanisms are less comprehensive, potentially limiting the depth of user feedback.
- Users say that TestRail's Test Diversity score of 8.6 indicates a strong capability to handle various testing types, which is essential for teams with complex testing needs. UserTesting, while strong in user feedback, does not offer the same level of test diversity, making TestRail a better fit for comprehensive testing strategies.
Pricing
Entry-Level Pricing
TestRail
Professional Cloud
Starting at $35.00
1 user Per Month
Our cloud-based/SaaS edition hosted on our fast and secure servers.
- No IT required, get started in minutes
- Automated updates & optimizations
- Secure hosting on super-fast servers
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
TestRail
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.6
461
8.6
599
Ease of Use
8.6
463
8.4
630
Ease of Setup
8.6
189
8.6
295
Ease of Admin
8.6
173
8.7
231
Quality of Support
8.4
381
9.0
522
Has the product been a good partner in doing business?
8.7
164
8.8
226
Product Direction (% positive)
8.6
433
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Functionality
8.9
231
Not enough data
7.9
229
Not enough data
8.5
229
Not enough data
Management
8.3
228
Not enough data
8.2
212
Not enough data
8.4
211
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Agentic AI - Software Testing
6.9
9
Not enough data
6.7
9
Not enough data
6.9
9
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TestRail and UserTesting share no categories
Unique Categories
TestRail is categorized as Software Testing and Test Management
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
TestRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
29.3%
Information Technology and Services
16.1%
Financial Services
4.1%
Automotive
3.9%
Computer Games
3.1%
Other
43.6%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Mobile version will come?
2 Comments
SM
Hey Alexander,
Thanks for your post.
TestRail is a standard web application, so you would already be able to access it from mobile devices such as...Read more
What is TestRail tool?
2 Comments
PM
TestRail is one of the best software testing tool for test management. It helps in Creating , Monitoring and Maintaining Test plans ,Test suites and Test...Read more
What is TestRail used for?
2 Comments
PL
TestRail serves as a web-based tool for managing test cases. Testers, developers, and team leaders employ it to efficiently organize, track, and oversee...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
