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G2 recognized TestRail
TestRail

By Idera, Inc.

4.4 out of 5 stars

How would you rate your experience with TestRail?

TestRail Pricing Overview

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TestRail Pricing Reviews

(2)
Omer B.
OB
Lead SDET
Mid-Market (51-1000 emp.)
"Its really good especially writing and importing up testing scenarios and the reports."
What do you like best about TestRail?

The ease of using it as compare to other software is not very complex. Review collected by and hosted on G2.com.

What do you dislike about TestRail?

A need for more integration like with puppeteer as it's one of the most trending automation tools in the market. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Good Product Capabilities - Weak Support"
What do you like best about TestRail?

-Works well for what it needs to do, works well for our process in terms of manual test case tracking as well as integrating with our automation tests.

-Relatively easy to set up, I was able to get the setup done following the documentation.

-Customizable to many processes and process changes by adding or removing any set of custom fields of your choosing.

-Defect integration/template with JIRA is good, allows for us to efficiently create bug tickets during test execution.

-Integral part of our testing process, we use this daily to create/track tests and execution results to share them with all stakeholders. Review collected by and hosted on G2.com.

What do you dislike about TestRail?

-Support does not resolve any issues - if something ends up breaking, it will remain broken unless your instance is upgraded to a version that has some fix for your specific fix randomly over time. I've had an ongoing issue now where custom fields for JIRA do not show their field labels on the Testrail push defect template. It was fine in the initial setup and randomly broke one day. I've had back and forth with customer support for over 6 months with no resolution.

-Random Scheduled Maintenance during working hours - we had scheduled maintenance appear for our instance at 2 PM, this caused major setbacks for our project. I reached out to support to see if we could ensure our instance does NOT get scheduled maintenance during standard working hours in our timezone, but did not get a response. Review collected by and hosted on G2.com.

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TestRail