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At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
$0.00
TeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansZoho Desk
Star Rating
(7,130)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while Zoho Desk follows closely with 8.7. Reviewers mention that TeamSupport's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that TeamSupport's quality of support is rated at 8.9, which is higher than Zoho Desk's 8.3. Users on G2 appreciate TeamSupport's responsive customer service and personalized assistance, making it a reliable partner for businesses.
- Users say that TeamSupport offers superior ticket collaboration features, scoring 8.8 compared to Zoho Desk's 8.6. Reviewers highlight TeamSupport's ability to facilitate teamwork through shared ticket views and comments, enhancing communication among team members.
- G2 users report that Zoho Desk shines in multi-channel coverage, particularly in email support, where it scores 9.1, compared to TeamSupport's 7.9. Reviewers mention that Zoho Desk's robust email integration allows for seamless ticket creation from incoming emails, streamlining the support process.
- Users on G2 highlight that TeamSupport's SLA management is rated at 8.4, slightly higher than Zoho Desk's 8.3. Reviewers appreciate TeamSupport's clear SLA tracking and notifications, which help ensure timely responses to customer inquiries.
- Reviewers mention that Zoho Desk's self-service experience is rated at 8.6, slightly better than TeamSupport's 8.5. Users report that Zoho Desk's knowledge base and searchable articles are particularly helpful for customers seeking quick answers, reducing the volume of incoming tickets.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
TeamSupport
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.7
800
8.7
5,665
Ease of Use
8.8
802
8.5
5,743
Ease of Setup
8.5
396
8.1
5,018
Ease of Admin
8.8
389
8.3
4,725
Quality of Support
8.9
724
8.3
5,095
Has the product been a good partner in doing business?
9.2
393
8.4
4,266
Product Direction (% positive)
8.9
797
8.9
5,430
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.6
3319
|
Verified
8.8
465
|
Verified
8.5
3289
|
Verified
8.6
444
|
Verified
8.3
3064
|
Verified
8.5
417
|
Verified
8.3
2912
|
Verified
8.4
327
|
Verified
8.2
2628
|
Verified
8.7
449
|
Verified
8.4
2907
|
Verified
8.8
445
|
Verified
8.5
2912
|
Verified
8.7
351
|
Verified
8.3
2500
|
Verified
Generative AI
7.7
26
7.4
960
7.9
26
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
8.6
358
|
Verified
8.3
2853
|
Verified
8.9
418
|
Verified
8.6
3071
|
Verified
8.4
261
|
Verified
8.2
2384
|
Verified
8.3
203
|
Verified
8.0
2144
|
Verified
8.5
118
|
Verified
7.8
1906
|
Verified
Platform
7.6
154
|
Verified
8.1
2277
|
Verified
8.4
281
|
Verified
8.2
2726
|
Verified
8.7
217
|
Verified
8.4
2825
|
Verified
8.4
157
|
Verified
8.1
2242
|
Verified
8.4
378
|
Verified
8.2
2785
|
Verified
8.6
388
|
Verified
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Not enough data
Support Automation
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Not enough data
Generative AI
8.4
19
Not enough data
8.5
19
Not enough data
Generative AI
6.7
7
7.9
176
6.2
7
8.0
178
5.0
6
7.8
177
Communication
8.9
111
8.8
718
|
Verified
8.6
114
8.7
758
|
Verified
8.0
49
8.6
659
8.2
63
8.6
632
|
Verified
Feature Not Available
8.3
356
Internal Use
8.4
281
|
Verified
8.2
2726
|
Verified
8.2
79
8.5
361
8.3
70
8.4
456
8.4
77
8.7
712
|
Verified
8.2
54
8.7
692
|
Verified
8.1
61
8.6
708
|
Verified
Generative AI
8.1
20
7.7
423
Self-Service Experience
8.5
168
8.5
1508
8.5
159
8.4
1469
7.9
117
8.1
1275
7.9
45
8.1
770
8.9
48
8.2
815
Self-Service Platform
8.8
46
8.3
838
8.8
47
8.3
815
7.7
45
7.8
725
8.3
47
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
8.1
7
8.7(won by 0.6)
490
8.8
7
9.0(won by 0.2)
634
7.9
7
8.5(won by 0.6)
487
Channels
7.9
7
9.0(won by 1.1)
624
7.4
7
8.5(won by 1.1)
543
8.1
6
8.7(won by 0.6)
514
8.1
6
8.6(won by 0.5)
457
8.1
7
8.8(won by 0.7)
482
Insight
7.6
7
8.7(won by 1.1)
493
8.3
7
8.9(won by 0.6)
545
8.1
7
8.8(won by 0.7)
515
8.3
7
9.0(won by 0.7)
589
Generative AI
8.6
11
7.6
184
8.3
11
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
TeamSupport and Zoho Desk are categorized as Live Chat, Help Desk, Customer Self-Service, Social Customer Service, and Digital Customer Service Platforms
Unique Categories
TeamSupport is categorized as Conversational Support
Zoho Desk is categorized as Customer Communications Management, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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