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Compare Talkdesk and babelforce 
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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (69.2% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Contact Us 1 Per Agent Per Month
Talkdesk
Star Rating
(2,503)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansbabelforce
Star Rating
(15)4.6 out of 5
Market Segments
Mid-Market (69.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Per Agent Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to babelforce. Users appreciate the platform's ability to consolidate customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, while babelforce is praised for its user-friendly interface, some users find that it may not match the same level of efficiency in onboarding.
- Reviewers mention that Talkdesk offers superior call quality, even during peak hours, which is crucial for maintaining customer satisfaction. Users have highlighted the stability of call connections, making it a reliable choice for high-volume support environments.
- According to verified reviews, babelforce shines in its flexibility for creating and modifying workflows without coding knowledge. Users appreciate this feature, especially for managing call and queue processes, but some feel that it lacks the comprehensive capabilities found in Talkdesk.
- Users highlight that Talkdesk provides robust features like flexible call routing and IVR flows, which enhance the customer experience. In comparison, while babelforce offers useful features like IVR call bots, some users feel it doesn't provide the same depth of functionality as Talkdesk.
- Reviewers note that Talkdesk's support quality is commendable, with users rating it highly for responsiveness and helpfulness. Babelforce, while also receiving positive feedback for support, has a slightly lower rating, indicating that Talkdesk may offer a more reliable support experience overall.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
babelforce
babelFlex Plus
Contact Us
1 Per Agent Per Month
The essential babelforce automations, plus our one-of-a-kind No-Code UI.
- All standard call flows
- All dynamic No-Code call flows
- Triggered messages
Free Trial
Talkdesk
No trial information availablebabelforce
Free Trial is available
Ratings
Meets Requirements
8.9
2,034
9.0
7
Ease of Use
9.1
2,044
8.6
11
Ease of Setup
8.8
1,068
8.1
8
Ease of Admin
8.9
930
8.3
5
Quality of Support
8.8
1,812
9.8
7
Has the product been a good partner in doing business?
8.9
914
9.3
5
Product Direction (% positive)
8.7
1,942
10.0
6
Features by Category
Dialing Options
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Not enough data
Automation
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Not enough data
Knowledge Management
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Not enough data
Compliance
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Not enough data
Customer Support
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Not enough data
Data Security
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Not enough data
Administration
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Not enough data
Generative AI
8.8
53
Not enough data
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
81
Not enough data
8.7
80
Not enough data
Channels
9.2
822
|
Verified
9.4
6
8.6
543
|
Verified
10.0
5
8.4
528
|
Verified
8.7
5
8.3
519
|
Verified
Not enough data
8.5
549
|
Verified
9.0
5
Generative AI
8.2
186
9.0
5
Functions
8.9
964
|
Verified
9.4
6
9.0
985
|
Verified
9.2
6
9.0
836
|
Verified
9.2
6
8.7
578
|
Verified
8.0
5
8.8
593
|
Verified
8.6
6
9.1
717
|
Verified
8.6
6
8.9
715
9.0
5
8.9
661
|
Verified
9.4
6
Agentic AI - Contact Center
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Administrative
8.8
914
|
Verified
9.0
5
9.1
930
|
Verified
9.7
6
8.8
1018
|
Verified
7.8
6
9.1
717
|
Verified
8.9
6
8.8
579
|
Verified
9.3
5
ServiceNow Apps
9.4
45
Not enough data
9.5
44
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
Administration
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Not enough data
Platform
8.3
189
Not enough data
7.9
198
Not enough data
8.8
221
Not enough data
9.0
223
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Not enough data
Generative AI
7.8
100
Not enough data
Workforce Management
9.1
220
Not enough data
8.9
212
Not enough data
Call Center Infrastructure (CCI)
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
Administrative
9.2
224
Not enough data
8.9
228
Not enough data
Customer Support
8.4
75
Not enough data
8.3
76
Not enough data
8.4
76
Not enough data
Automation
8.2
74
Not enough data
8.4
75
Not enough data
8.4
75
Not enough data
Artificial Intelligence
8.2
76
Not enough data
8.5
75
Not enough data
8.2
71
Not enough data
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
40
Not enough data
8.3
40
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
40
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
8.7
44
Not enough data
Automation
8.3
42
Not enough data
8.5
40
Not enough data
8.3
39
Not enough data
Autonomy
8.1
38
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.2
39
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and babelforce are categorized as Contact Center and Customer Service Automation
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
babelforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Consulting
15.4%
Retail
15.4%
Computer Software
15.4%
Telecommunications
7.7%
International Trade and Development
7.7%
Other
38.5%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
What is babelforce used for?
1 Comment
JB
The babelforce platform automates key parts of customer experience in the contact center.
Some interactions can be fully automated - simple queries,...Read more
babelforce has no more discussions with answers
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